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    [SOLVED] WebApp does forget category colors

    Kopano WebApp
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    • jackson5
      jackson5 last edited by

      It is for all categories. I’ve had something like 20 categories, and they are all grey now.

      If I assign a new color to a category, there does not appear any error in the browser console window.

      Thx,
      jacks

      1 Reply Last reply Reply Quote 0
      • marty
        marty Kopano (Inactive) last edited by

        Might be an issue with your persistent setting, could you check this on your server with e.g. pyko?

        https://documentation.kopano.io/deskapp_admin_manual
        http://documentation.kopano.io/webapp_smime_manual
        https://documentation.kopano.io/webapp_admin_manual

        jackson5 1 Reply Last reply Reply Quote 0
        • jackson5
          jackson5 @marty last edited by jackson5

          @marty: If you refer to a specific script, which one?

          Maybe this ?
          And if I use that, what is the risk of deleting the persistent settings?

          Thx,
          jacks

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          • jackson5
            jackson5 last edited by

            Nevermind, deleting the persistent settings did not help either.

            Thx,
            jacks

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            • marty
              marty Kopano (Inactive) last edited by

              Maybe related to: https://jira.kopano.io/browse/KW-2213 ?
              Otherwise please make a support ticket so we can have a look at your system.

              https://documentation.kopano.io/deskapp_admin_manual
              http://documentation.kopano.io/webapp_smime_manual
              https://documentation.kopano.io/webapp_admin_manual

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              • Raphaël
                Raphaël last edited by

                Hello,

                Have exactly the same problem, after last upgrade, the categories and their names are reset on the next connection to the WebApp. Even we recreate them, they get back to default after logout and login again. It was working perfectly till the upgrade of Kopano Kore 8.4.5 to 8.5.

                My system : Ubuntu 16.04.01
                Kopano Système Central: 8.5.0 (Entreprise version)
                WebApp: 3.4.5.1202+46.1 (on a separate server)
                Z-Push: 2.3.9+0-0 (on a separate server)

                I have already open a ticket.

                Regards.

                jackson5 1 Reply Last reply Reply Quote 0
                • jackson5
                  jackson5 @Raphaël last edited by

                  @raphaël: Did they find a solution for your ticket?

                  Thx,
                  jacks

                  fbartels 1 Reply Last reply Reply Quote 0
                  • marty
                    marty Kopano (Inactive) last edited by

                    @jackson5 We are currently investigating an issue in Kopano Groupware Core related to categories that go missing after logout/login. Keep an eye on https://jira.kopano.io/browse/KC-1045.

                    https://documentation.kopano.io/deskapp_admin_manual
                    http://documentation.kopano.io/webapp_smime_manual
                    https://documentation.kopano.io/webapp_admin_manual

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                    • fbartels
                      fbartels Kopano @jackson5 last edited by

                      @jackson5 said in WebApp does forget category colors:

                      @raphaël: Did they find a solution for your ticket?

                      Thx,
                      jacks

                      But it surely would help if you still remember the exact nightly version of core you encountered the issue with. (Less bisecting)

                      Regards Felix

                      Resources:
                      https://kopano.com/blog/how-to-get-kopano/
                      https://documentation.kopano.io/
                      https://kb.kopano.io/

                      Support overview:
                      https://kopano.com/support/

                      jackson5 1 Reply Last reply Reply Quote 0
                      • jackson5
                        jackson5 @fbartels last edited by

                        @fbartels: It must have been something before core-8.4.90.1448, but I cannot determine it exactly.

                        thx,
                        jacks

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                        • npol
                          npol last edited by

                          We encountered the same issue.

                          On 2 customer systems which were upgraded to 8.5.X

                          Debian 9 on all Systems
                          8.5.2 (not working)
                          8.5.4 (not working)
                          8.5.90 (testing machine not working either)

                          All were upgraded from 8.4.X have not tried a fresh install yet.

                          Seems to be a core issue so far as I was able to reproduce it.
                          No change when installing any webapp. If downgraded to 8.4 it works fine.

                          Categories are pretty much unusable for our customers. And of course it happened to those who need them…

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                          • jackson5
                            jackson5 last edited by

                            As KW-2419 was closed, I can confirm that this problem is fixed in webapp-3.4.9.1299.

                            Thx,
                            jacks

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