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    [SOLVED] WebApp does forget category colors

    Kopano WebApp
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    • marty
      marty Kopano (Inactive) last edited by

      Might be an issue with your persistent setting, could you check this on your server with e.g. pyko?

      https://documentation.kopano.io/deskapp_admin_manual
      http://documentation.kopano.io/webapp_smime_manual
      https://documentation.kopano.io/webapp_admin_manual

      jackson5 1 Reply Last reply Reply Quote 0
      • jackson5
        jackson5 @marty last edited by jackson5

        @marty: If you refer to a specific script, which one?

        Maybe this ?
        And if I use that, what is the risk of deleting the persistent settings?

        Thx,
        jacks

        1 Reply Last reply Reply Quote 0
        • jackson5
          jackson5 last edited by

          Nevermind, deleting the persistent settings did not help either.

          Thx,
          jacks

          1 Reply Last reply Reply Quote 0
          • marty
            marty Kopano (Inactive) last edited by

            Maybe related to: https://jira.kopano.io/browse/KW-2213 ?
            Otherwise please make a support ticket so we can have a look at your system.

            https://documentation.kopano.io/deskapp_admin_manual
            http://documentation.kopano.io/webapp_smime_manual
            https://documentation.kopano.io/webapp_admin_manual

            1 Reply Last reply Reply Quote 0
            • Raphaël
              Raphaël last edited by

              Hello,

              Have exactly the same problem, after last upgrade, the categories and their names are reset on the next connection to the WebApp. Even we recreate them, they get back to default after logout and login again. It was working perfectly till the upgrade of Kopano Kore 8.4.5 to 8.5.

              My system : Ubuntu 16.04.01
              Kopano Système Central: 8.5.0 (Entreprise version)
              WebApp: 3.4.5.1202+46.1 (on a separate server)
              Z-Push: 2.3.9+0-0 (on a separate server)

              I have already open a ticket.

              Regards.

              jackson5 1 Reply Last reply Reply Quote 0
              • jackson5
                jackson5 @Raphaël last edited by

                @raphaël: Did they find a solution for your ticket?

                Thx,
                jacks

                fbartels 1 Reply Last reply Reply Quote 0
                • marty
                  marty Kopano (Inactive) last edited by

                  @jackson5 We are currently investigating an issue in Kopano Groupware Core related to categories that go missing after logout/login. Keep an eye on https://jira.kopano.io/browse/KC-1045.

                  https://documentation.kopano.io/deskapp_admin_manual
                  http://documentation.kopano.io/webapp_smime_manual
                  https://documentation.kopano.io/webapp_admin_manual

                  1 Reply Last reply Reply Quote 0
                  • fbartels
                    fbartels Kopano @jackson5 last edited by

                    @jackson5 said in WebApp does forget category colors:

                    @raphaël: Did they find a solution for your ticket?

                    Thx,
                    jacks

                    But it surely would help if you still remember the exact nightly version of core you encountered the issue with. (Less bisecting)

                    Regards Felix

                    Resources:
                    https://kopano.com/blog/how-to-get-kopano/
                    https://documentation.kopano.io/
                    https://kb.kopano.io/

                    Support overview:
                    https://kopano.com/support/

                    jackson5 1 Reply Last reply Reply Quote 0
                    • jackson5
                      jackson5 @fbartels last edited by

                      @fbartels: It must have been something before core-8.4.90.1448, but I cannot determine it exactly.

                      thx,
                      jacks

                      1 Reply Last reply Reply Quote 0
                      • npol
                        npol last edited by

                        We encountered the same issue.

                        On 2 customer systems which were upgraded to 8.5.X

                        Debian 9 on all Systems
                        8.5.2 (not working)
                        8.5.4 (not working)
                        8.5.90 (testing machine not working either)

                        All were upgraded from 8.4.X have not tried a fresh install yet.

                        Seems to be a core issue so far as I was able to reproduce it.
                        No change when installing any webapp. If downgraded to 8.4 it works fine.

                        Categories are pretty much unusable for our customers. And of course it happened to those who need them…

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                        • jackson5
                          jackson5 last edited by

                          As KW-2419 was closed, I can confirm that this problem is fixed in webapp-3.4.9.1299.

                          Thx,
                          jacks

                          1 Reply Last reply Reply Quote 0
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