Feature request : Detetct KOE issues on the server side



  • The KOE plugin is often disabled from Outlook and it would make sense that IT send out proactive an information to the user. But there is no easy way to detect this problems on the server side.
    Some more information in z-push-admin would help to detect the issues (and maybe send out the warning via script).

    Z-Push-admin shows only something like :

    DeviceId:               b556898badcd4920b9b6e4a0198fb264
    Device type:            WindowsOutlook
    UserAgent:              Outlook/16.0 (16.0.4588.1000; MSI; x86)
    ActiveSync version:     14.0
    First sync:             2017-09-25 08:13
    Last sync:              2017-10-20 09:29
    . . .
    Kopano Outlook Extension:
            Version:        1.5.231
            Build:          83c70537b3b6fcc09e60c4ec9b52fe40d7b4eeb2
            Build Date:     2017-09-20 14:43
            Capabilities:   receiveflags,sendflags,bcc,oof,ooftime,sharedfolders,webapp,freebusy,gab,notes,secondarycontacts,sendas,signatures,debugsupport,syncstate,deliveryreceipts
    Attention needed:       No errors known
    

    I’m missing the “Last sync” information in the “Kopano Outlook Extension” block and something like “big time difference mail sync and KOE sync” instead of “No errors known”,

    That would help :

    DeviceId:               b556898badcd4920b9b6e4a0198fb264
    Device type:            WindowsOutlook
    UserAgent:              Outlook/16.0 (16.0.4588.1000; MSI; x86)
    ActiveSync version:     14.0
    First sync:             2017-09-25 08:13
    Last sync:              2017-10-20 09:29
    . . .
    Kopano Outlook Extension:
            Version:        1.5.231
            Build:          83c70537b3b6fcc09e60c4ec9b52fe40d7b4eeb2
            Build Date:     2017-09-20 14:43
            Last KOE sync:  2017-10-05 09:29
            Capabilities:   receiveflags,sendflags,bcc,oof,ooftime,sharedfolders,webapp,freebusy,gab,notes,secondarycontacts,sendas,signatures,debugsupport,syncstate,deliveryreceipts
    Attention needed:       please check KOE plugin on the client
    

  • Kopano

    We will evaluate your request and give you feedback in a few days.


  • Kopano

    This feature will be implemented in Z-Push 2.4.0 - Ticket: https://jira.z-hub.io/browse/ZP-1305

    Thanks for the suggestion!


  • Kopano

    Hi,

    this feature is available in Z-Push 2.4.0.alpha1+15 for testing. Get more information here: https://forum.kopano.io/post/4213

    When KOE has not yet announced itself it will show as status “unknown” in z-push-admin. You can “fix” that by pressing send-receive in Outlook.
    Due to performance reasons we do update this value only every 6h and only show the date in the last sync. A warning, as suggested, will be displayed if there was no KOE request for 7h after the last sync event.

    Could you have a look at this? Feedback is very welcome.

    Cheers,
    Sebastian


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