Unknown PHP-MAPI Error

stan23

I have the same errors on Kopano 10.0.6.502.
They appear when logging into and working in Webapp.

Nov 21 13:56:49  php-mapi[29037]: MAPI error: action not supported by server (80040102) (method: zif_mapi_msgstore_getreceivefolder, line: 2170)
Nov 21 13:56:52  php-mapi[30701]: virtual HRESULT M4LMAPISession::OpenEntry(ULONG, const ENTRYID*, const IID*, ULONG, ULONG*, IUnknown**): OpenEntry(2) failed: interface not supported (80004002)
Nov 21 13:56:52  php-mapi[30701]: MAPI error: interface not supported (80004002) (method: zif_mapi_ab_openentry, line: 981)
Nov 21 13:56:52  php-mapi[30701]: virtual HRESULT M4LMAPISession::OpenEntry(ULONG, const ENTRYID*, const IID*, ULONG, ULONG*, IUnknown**): OpenEntry failed: unknown entryid (80040201)
Nov 21 13:56:52  php-mapi[30701]: MAPI error: unknown entryid (80040201) (method: zif_mapi_ab_openentry, line: 981)
Nov 21 13:56:52  php-mapi[30701]: virtual HRESULT M4LMAPISession::OpenEntry(ULONG, const ENTRYID*, const IID*, ULONG, ULONG*, IUnknown**): OpenEntry failed: unknown entryid (80040201)
Nov 21 13:56:52  php-mapi[30701]: MAPI error: unknown entryid (80040201) (method: zif_mapi_ab_openentry, line: 981)
Nov 21 13:56:52  php-mapi[30701]: virtual HRESULT M4LMAPISession::OpenEntry(ULONG, const ENTRYID*, const IID*, ULONG, ULONG*, IUnknown**): OpenEntry(2) failed: interface not supported (80004002)
Nov 21 13:56:52  php-mapi[30701]: MAPI error: interface not supported (80004002) (method: zif_mapi_ab_openentry, line: 981)
Nov 21 13:56:52  php-mapi[30701]: virtual HRESULT M4LMAPISession::OpenEntry(ULONG, const ENTRYID*, const IID*, ULONG, ULONG*, IUnknown**): OpenEntry failed: unknown entryid (80040201)
Nov 21 13:56:52  php-mapi[30701]: MAPI error: unknown entryid (80040201) (method: zif_mapi_ab_openentry, line: 981)

Best regards
Marco

allcom

Hello same error:

Dec 2 08:47:06 kopano-216 php-mapi[4315]: MAPI error: interface not supported (80004002) (method: zif_mapi_ab_openentry, line: 981)
Dec 2 08:47:06 kopano-216 php-mapi[4315]: virtual HRESULT M4LMAPISession::OpenEntry(ULONG, const ENTRYID*, const IID*, ULONG, ULONG*, IUnknown**): OpenEntry(2) failed: interface not supported (80004002)

on Debian:
10.6
kopano-webapp 5.0.0.36+1917.1
kopano-server 10.0.6.502.8b8baeb2a-0+297.1

Karif

Hello,

Same problem here;

2020-12-05T03:25:39.642657: [error  ] MAPI error: interface not supported (80004002) (method: zif_mapi_ab_openentry, line: 981)
2020-12-05T03:25:39.659320: [error  ] virtual HRESULT M4LMAPISession::OpenEntry(ULONG, const ENTRYID*, const IID*, ULONG, ULONG*, IUnknown**): OpenEntry(2) failed: interface not supported (80004002)

OS: Debian GNU/Linux 10 (buster)
Kopano;
kopano-server 10.0.6.610.7b16234fe-0+374.1
kopano-webapp 5.0.0.48+1924.1

fsoelch

Hi all,
sam Problem for me:

Dec 21 19:38:59 www php-mapi[47504]: MAPI error: interface not supported (80004002) (method: zif_mapi_ab_openentry, line: 981)
Dec 21 19:38:59 www php-mapi[47504]: virtual HRESULT M4LMAPISession::OpenEntry(ULONG, const ENTRYID*, const IID*, ULONG, ULONG*, IUnknown**): OpenEntry failed: unknown entryid (80040201)
Dec 21 19:38:59 www php-mapi[47504]: MAPI error: unknown entryid (80040201) (method: zif_mapi_ab_openentry, line: 981)

on Ubuntu 20.04
kopano-core 10.0.6 (core-10.0.1.32.ca6b04c)
kopano-webapp 5.0.0.48+1924.9b2c7de

irrlicht

@fbartels : feature or issue? :)

chatdave

did anyone find a solution yet?

irrlicht

@fbartels: Is there a solution? I couldn’t fix it.

mpraunegger

Some problem at my installation.
I really hope, that the final version of web app 5 will fix the problem, but I can’t find this issue at https://jira.kopano.io/projects/KW/versions/11610

RiffRaff

Found the same on my setup with current nightlies.

kopano-webapp_5.0.0.172+1973.1_all.deb
kopano-server_11.0.1.42.2e8e2cc5c-0+540.1_amd64.deb

I believe the issue is now addressed here:
https://jira.kopano.io/browse/KC-1956

irrlicht

Could we deactivate this logs? I could’t find the source.

gduran

Installed:
webapp-5.0.0.187.7f9980f
and
core-11.0.1.77.59ae03f-Ubuntu_20.04-amd64

Having the same problem.
Using a more recent (latest) version but not fixed as yet…

irrlicht

Does anybody knows a way to suppress this messages in logs? They disturb.

irrlicht

I believe the issue is now addressed here:
https://jira.kopano.io/browse/KC-1956

closed today and not fixed.

@fbartels: i know we are not paying customers, but to improve Kopano the developers should have a look at the forum. If nobody cares, we could stop posting here, that saves time.

irrlicht

@irrlicht said in Unknown PHP-MAPI Error:

Does anybody knows a way to suppress this messages in logs? They disturb.

in /etc/kopano/webapp/config.php deactivate logging should work, bad “solution”

init_set("log_error",false);

fbartels

@irrlicht said in Unknown PHP-MAPI Error:

Kopano the developers should have a look at the forum

I can assure you developers are reading here in the forum. Its just that especially for non critical issues paying customers will always have to come first.

mpraunegger

@irrlicht Most of your support tickets (of our paying customers), ends with a bad feeling (message: you are a “stupid” customer) … The Kopano team should focus more on their main job and their customers (community and enterprise users).

mpraunegger

@irrlicht Ohh, disabled all messages should not be a solution. A filter option would be nice…

mpraunegger

@fbartels Okay, then let’s hope, they start to code as soon as possible. It is critical. I also wrote a support ticket a few months ago. It’s really not easy to debug other warnings and real errors, if there are sooooo many annoying messages with this php-mapi error … 99 lines php-mapi error, 1 line with the real problem …

fbartels

@mpraunegger your forum user had a negative reputation because of your “Kopano will die” comment in another thread and therefore you message have been put into the moderation queue. I have just approved your messages.

@mpraunegger said in Unknown PHP-MAPI Error:

hey start to code as soon as possible. It is critical. I also wrote a support ticket a few months ago.

As far as I know this is only a problem with the nightly builds of WebApp. As a customer you should really not use the nightlies, but the release versions. With the release this error does not exist.

PS: ticket has been reopened because of the log spam.

mpraunegger

@fbartels No, the problem also exists @4.7.0.0+157.1, which is a supported version I guess. The Kopano core is 11.0.0 -> and yes, I will switch to the next stable version.