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    Statement regarding the closure of the Kopano community forum and the end of the community edition

    Unknown PHP-MAPI Error

    Kopano Groupware Core
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    • nigle
      nigle last edited by

      Same here

      1 Reply Last reply Reply Quote 0
      • stan23
        stan23 last edited by

        I have the same errors on Kopano 10.0.6.502.
        They appear when logging into and working in Webapp.

        Nov 21 13:56:49  php-mapi[29037]: MAPI error: action not supported by server (80040102) (method: zif_mapi_msgstore_getreceivefolder, line: 2170)
Nov 21 13:56:52  php-mapi[30701]: virtual HRESULT M4LMAPISession::OpenEntry(ULONG, const ENTRYID*, const IID*, ULONG, ULONG*, IUnknown**): OpenEntry(2) failed: interface not supported (80004002)
Nov 21 13:56:52  php-mapi[30701]: MAPI error: interface not supported (80004002) (method: zif_mapi_ab_openentry, line: 981)
Nov 21 13:56:52  php-mapi[30701]: virtual HRESULT M4LMAPISession::OpenEntry(ULONG, const ENTRYID*, const IID*, ULONG, ULONG*, IUnknown**): OpenEntry failed: unknown entryid (80040201)
Nov 21 13:56:52  php-mapi[30701]: MAPI error: unknown entryid (80040201) (method: zif_mapi_ab_openentry, line: 981)
Nov 21 13:56:52  php-mapi[30701]: virtual HRESULT M4LMAPISession::OpenEntry(ULONG, const ENTRYID*, const IID*, ULONG, ULONG*, IUnknown**): OpenEntry failed: unknown entryid (80040201)
Nov 21 13:56:52  php-mapi[30701]: MAPI error: unknown entryid (80040201) (method: zif_mapi_ab_openentry, line: 981)
Nov 21 13:56:52  php-mapi[30701]: virtual HRESULT M4LMAPISession::OpenEntry(ULONG, const ENTRYID*, const IID*, ULONG, ULONG*, IUnknown**): OpenEntry(2) failed: interface not supported (80004002)
Nov 21 13:56:52  php-mapi[30701]: MAPI error: interface not supported (80004002) (method: zif_mapi_ab_openentry, line: 981)
Nov 21 13:56:52  php-mapi[30701]: virtual HRESULT M4LMAPISession::OpenEntry(ULONG, const ENTRYID*, const IID*, ULONG, ULONG*, IUnknown**): OpenEntry failed: unknown entryid (80040201)
Nov 21 13:56:52  php-mapi[30701]: MAPI error: unknown entryid (80040201) (method: zif_mapi_ab_openentry, line: 981)

        Best regards
        Marco

        1 Reply Last reply Reply Quote 0
        • allcom
          allcom last edited by

          Hello same error:

          • Dec 2 08:47:06 kopano-216 php-mapi[4315]: MAPI error: interface not supported (80004002) (method: zif_mapi_ab_openentry, line: 981)
            Dec 2 08:47:06 kopano-216 php-mapi[4315]: virtual HRESULT M4LMAPISession::OpenEntry(ULONG, const ENTRYID*, const IID*, ULONG, ULONG*, IUnknown**): OpenEntry(2) failed: interface not supported (80004002)

          on Debian:
          10.6
          kopano-webapp 5.0.0.36+1917.1
          kopano-server 10.0.6.502.8b8baeb2a-0+297.1

          1 Reply Last reply Reply Quote 0
          • Karif
            Karif last edited by

            Hello,

            Same problem here;

            2020-12-05T03:25:39.642657: [error  ] MAPI error: interface not supported (80004002) (method: zif_mapi_ab_openentry, line: 981)
2020-12-05T03:25:39.659320: [error  ] virtual HRESULT M4LMAPISession::OpenEntry(ULONG, const ENTRYID*, const IID*, ULONG, ULONG*, IUnknown**): OpenEntry(2) failed: interface not supported (80004002)

            OS: Debian GNU/Linux 10 (buster)
            Kopano;
            kopano-server 10.0.6.610.7b16234fe-0+374.1
            kopano-webapp 5.0.0.48+1924.1

            1 Reply Last reply Reply Quote 0
            • fsoelch
              fsoelch last edited by

              Hi all,
              sam Problem for me:

              Dec 21 19:38:59 www php-mapi[47504]: MAPI error: interface not supported (80004002) (method: zif_mapi_ab_openentry, line: 981)
Dec 21 19:38:59 www php-mapi[47504]: virtual HRESULT M4LMAPISession::OpenEntry(ULONG, const ENTRYID*, const IID*, ULONG, ULONG*, IUnknown**): OpenEntry failed: unknown entryid (80040201)
Dec 21 19:38:59 www php-mapi[47504]: MAPI error: unknown entryid (80040201) (method: zif_mapi_ab_openentry, line: 981)

              on Ubuntu 20.04
              kopano-core 10.0.6 (core-10.0.1.32.ca6b04c)
              kopano-webapp 5.0.0.48+1924.9b2c7de

              irrlicht 1 Reply Last reply Reply Quote 0
              • irrlicht
                irrlicht @fsoelch last edited by

                @fbartels : feature or issue? :)

                1 Reply Last reply Reply Quote 0
                • chatdave
                  chatdave last edited by

                  did anyone find a solution yet?

                  irrlicht 1 Reply Last reply Reply Quote 0
                  • irrlicht
                    irrlicht @chatdave last edited by

                    @fbartels: Is there a solution? I couldn’t fix it.

                    1 Reply Last reply Reply Quote 0
                    • mpraunegger
                      mpraunegger last edited by

                      Some problem at my installation.
                      I really hope, that the final version of web app 5 will fix the problem, but I can’t find this issue at https://jira.kopano.io/projects/KW/versions/11610

                      RiffRaff 1 Reply Last reply Reply Quote 0
                      • RiffRaff
                        RiffRaff @mpraunegger last edited by

                        Found the same on my setup with current nightlies.

                        kopano-webapp_5.0.0.172+1973.1_all.deb
                        kopano-server_11.0.1.42.2e8e2cc5c-0+540.1_amd64.deb

                        I believe the issue is now addressed here:
                        https://jira.kopano.io/browse/KC-1956

                        irrlicht 2 Replies Last reply Reply Quote 0
                        • irrlicht
                          irrlicht @RiffRaff last edited by irrlicht

                          Could we deactivate this logs? I could’t find the source.

                          1 Reply Last reply Reply Quote 0
                          • gduran
                            gduran last edited by

                            Installed:
                            webapp-5.0.0.187.7f9980f
                            and
                            core-11.0.1.77.59ae03f-Ubuntu_20.04-amd64

                            Having the same problem.
                            Using a more recent (latest) version but not fixed as yet…

                            irrlicht 1 Reply Last reply Reply Quote 0
                            • irrlicht
                              irrlicht @gduran last edited by

                              Does anybody knows a way to suppress this messages in logs? They disturb.

                              irrlicht 1 Reply Last reply Reply Quote 0
                              • irrlicht
                                irrlicht @RiffRaff last edited by

                                I believe the issue is now addressed here:
                                https://jira.kopano.io/browse/KC-1956

                                closed today and not fixed.

                                @fbartels: i know we are not paying customers, but to improve Kopano the developers should have a look at the forum. If nobody cares, we could stop posting here, that saves time.

                                fbartels mpraunegger 2 Replies Last reply Reply Quote 0
                                • irrlicht
                                  irrlicht @irrlicht last edited by

                                  @irrlicht said in Unknown PHP-MAPI Error:

                                  Does anybody knows a way to suppress this messages in logs? They disturb.

                                  in /etc/kopano/webapp/config.php deactivate logging should work, bad “solution”

                                  init_set("log_error",false);
                                  1 Reply Last reply Reply Quote 0
                                  • fbartels
                                    fbartels Kopano @irrlicht last edited by

                                    @irrlicht said in Unknown PHP-MAPI Error:

                                    Kopano the developers should have a look at the forum

                                    I can assure you developers are reading here in the forum. Its just that especially for non critical issues paying customers will always have to come first.

                                    Regards Felix

                                    Resources:
                                    https://kopano.com/blog/how-to-get-kopano/
                                    https://documentation.kopano.io/
                                    https://kb.kopano.io/

                                    Support overview:
                                    https://kopano.com/support/

                                    mpraunegger 1 Reply Last reply Reply Quote 0
                                    • mpraunegger
                                      mpraunegger @irrlicht last edited by

                                      @irrlicht Most of your support tickets (of our paying customers), ends with a bad feeling (message: you are a “stupid” customer) … The Kopano team should focus more on their main job and their customers (community and enterprise users).

                                      1 Reply Last reply Reply Quote 0
                                      • mpraunegger
                                        mpraunegger last edited by

                                        @irrlicht Ohh, disabled all messages should not be a solution. A filter option would be nice…

                                        1 Reply Last reply Reply Quote 0
                                        • mpraunegger
                                          mpraunegger @fbartels last edited by

                                          @fbartels Okay, then let’s hope, they start to code as soon as possible. It is critical. I also wrote a support ticket a few months ago. It’s really not easy to debug other warnings and real errors, if there are sooooo many annoying messages with this php-mapi error … 99 lines php-mapi error, 1 line with the real problem …

                                          1 Reply Last reply Reply Quote 0
                                          • fbartels
                                            fbartels Kopano last edited by fbartels

                                            @mpraunegger your forum user had a negative reputation because of your “Kopano will die” comment in another thread and therefore you message have been put into the moderation queue. I have just approved your messages.

                                            @mpraunegger said in Unknown PHP-MAPI Error:

                                            hey start to code as soon as possible. It is critical. I also wrote a support ticket a few months ago.

                                            As far as I know this is only a problem with the nightly builds of WebApp. As a customer you should really not use the nightlies, but the release versions. With the release this error does not exist.

                                            PS: ticket has been reopened because of the log spam.

                                            Regards Felix

                                            Resources:
                                            https://kopano.com/blog/how-to-get-kopano/
                                            https://documentation.kopano.io/
                                            https://kb.kopano.io/

                                            Support overview:
                                            https://kopano.com/support/

                                            mpraunegger 1 Reply Last reply Reply Quote 0
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