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    Statement regarding the closure of the Kopano community forum and the end of the community edition

    Unknown PHP-MAPI Error

    Kopano Groupware Core
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    • stan23
      stan23 last edited by

      I have the same errors on Kopano 10.0.6.502.
      They appear when logging into and working in Webapp.

      Nov 21 13:56:49  php-mapi[29037]: MAPI error: action not supported by server (80040102) (method: zif_mapi_msgstore_getreceivefolder, line: 2170)
Nov 21 13:56:52  php-mapi[30701]: virtual HRESULT M4LMAPISession::OpenEntry(ULONG, const ENTRYID*, const IID*, ULONG, ULONG*, IUnknown**): OpenEntry(2) failed: interface not supported (80004002)
Nov 21 13:56:52  php-mapi[30701]: MAPI error: interface not supported (80004002) (method: zif_mapi_ab_openentry, line: 981)
Nov 21 13:56:52  php-mapi[30701]: virtual HRESULT M4LMAPISession::OpenEntry(ULONG, const ENTRYID*, const IID*, ULONG, ULONG*, IUnknown**): OpenEntry failed: unknown entryid (80040201)
Nov 21 13:56:52  php-mapi[30701]: MAPI error: unknown entryid (80040201) (method: zif_mapi_ab_openentry, line: 981)
Nov 21 13:56:52  php-mapi[30701]: virtual HRESULT M4LMAPISession::OpenEntry(ULONG, const ENTRYID*, const IID*, ULONG, ULONG*, IUnknown**): OpenEntry failed: unknown entryid (80040201)
Nov 21 13:56:52  php-mapi[30701]: MAPI error: unknown entryid (80040201) (method: zif_mapi_ab_openentry, line: 981)
Nov 21 13:56:52  php-mapi[30701]: virtual HRESULT M4LMAPISession::OpenEntry(ULONG, const ENTRYID*, const IID*, ULONG, ULONG*, IUnknown**): OpenEntry(2) failed: interface not supported (80004002)
Nov 21 13:56:52  php-mapi[30701]: MAPI error: interface not supported (80004002) (method: zif_mapi_ab_openentry, line: 981)
Nov 21 13:56:52  php-mapi[30701]: virtual HRESULT M4LMAPISession::OpenEntry(ULONG, const ENTRYID*, const IID*, ULONG, ULONG*, IUnknown**): OpenEntry failed: unknown entryid (80040201)
Nov 21 13:56:52  php-mapi[30701]: MAPI error: unknown entryid (80040201) (method: zif_mapi_ab_openentry, line: 981)

      Best regards
      Marco

      1 Reply Last reply Reply Quote 0
      • allcom
        allcom last edited by

        Hello same error:

        • Dec 2 08:47:06 kopano-216 php-mapi[4315]: MAPI error: interface not supported (80004002) (method: zif_mapi_ab_openentry, line: 981)
          Dec 2 08:47:06 kopano-216 php-mapi[4315]: virtual HRESULT M4LMAPISession::OpenEntry(ULONG, const ENTRYID*, const IID*, ULONG, ULONG*, IUnknown**): OpenEntry(2) failed: interface not supported (80004002)

        on Debian:
        10.6
        kopano-webapp 5.0.0.36+1917.1
        kopano-server 10.0.6.502.8b8baeb2a-0+297.1

        1 Reply Last reply Reply Quote 0
        • Karif
          Karif last edited by

          Hello,

          Same problem here;

          2020-12-05T03:25:39.642657: [error  ] MAPI error: interface not supported (80004002) (method: zif_mapi_ab_openentry, line: 981)
2020-12-05T03:25:39.659320: [error  ] virtual HRESULT M4LMAPISession::OpenEntry(ULONG, const ENTRYID*, const IID*, ULONG, ULONG*, IUnknown**): OpenEntry(2) failed: interface not supported (80004002)

          OS: Debian GNU/Linux 10 (buster)
          Kopano;
          kopano-server 10.0.6.610.7b16234fe-0+374.1
          kopano-webapp 5.0.0.48+1924.1

          1 Reply Last reply Reply Quote 0
          • fsoelch
            fsoelch last edited by

            Hi all,
            sam Problem for me:

            Dec 21 19:38:59 www php-mapi[47504]: MAPI error: interface not supported (80004002) (method: zif_mapi_ab_openentry, line: 981)
Dec 21 19:38:59 www php-mapi[47504]: virtual HRESULT M4LMAPISession::OpenEntry(ULONG, const ENTRYID*, const IID*, ULONG, ULONG*, IUnknown**): OpenEntry failed: unknown entryid (80040201)
Dec 21 19:38:59 www php-mapi[47504]: MAPI error: unknown entryid (80040201) (method: zif_mapi_ab_openentry, line: 981)

            on Ubuntu 20.04
            kopano-core 10.0.6 (core-10.0.1.32.ca6b04c)
            kopano-webapp 5.0.0.48+1924.9b2c7de

            irrlicht 1 Reply Last reply Reply Quote 0
            • irrlicht
              irrlicht @fsoelch last edited by

              @fbartels : feature or issue? :)

              1 Reply Last reply Reply Quote 0
              • chatdave
                chatdave last edited by

                did anyone find a solution yet?

                irrlicht 1 Reply Last reply Reply Quote 0
                • irrlicht
                  irrlicht @chatdave last edited by

                  @fbartels: Is there a solution? I couldn’t fix it.

                  1 Reply Last reply Reply Quote 0
                  • mpraunegger
                    mpraunegger last edited by

                    Some problem at my installation.
                    I really hope, that the final version of web app 5 will fix the problem, but I can’t find this issue at https://jira.kopano.io/projects/KW/versions/11610

                    RiffRaff 1 Reply Last reply Reply Quote 0
                    • RiffRaff
                      RiffRaff @mpraunegger last edited by

                      Found the same on my setup with current nightlies.

                      kopano-webapp_5.0.0.172+1973.1_all.deb
                      kopano-server_11.0.1.42.2e8e2cc5c-0+540.1_amd64.deb

                      I believe the issue is now addressed here:
                      https://jira.kopano.io/browse/KC-1956

                      irrlicht 2 Replies Last reply Reply Quote 0
                      • irrlicht
                        irrlicht @RiffRaff last edited by irrlicht

                        Could we deactivate this logs? I could’t find the source.

                        1 Reply Last reply Reply Quote 0
                        • gduran
                          gduran last edited by

                          Installed:
                          webapp-5.0.0.187.7f9980f
                          and
                          core-11.0.1.77.59ae03f-Ubuntu_20.04-amd64

                          Having the same problem.
                          Using a more recent (latest) version but not fixed as yet…

                          irrlicht 1 Reply Last reply Reply Quote 0
                          • irrlicht
                            irrlicht @gduran last edited by

                            Does anybody knows a way to suppress this messages in logs? They disturb.

                            irrlicht 1 Reply Last reply Reply Quote 0
                            • irrlicht
                              irrlicht @RiffRaff last edited by

                              I believe the issue is now addressed here:
                              https://jira.kopano.io/browse/KC-1956

                              closed today and not fixed.

                              @fbartels: i know we are not paying customers, but to improve Kopano the developers should have a look at the forum. If nobody cares, we could stop posting here, that saves time.

                              fbartels mpraunegger 2 Replies Last reply Reply Quote 0
                              • irrlicht
                                irrlicht @irrlicht last edited by

                                @irrlicht said in Unknown PHP-MAPI Error:

                                Does anybody knows a way to suppress this messages in logs? They disturb.

                                in /etc/kopano/webapp/config.php deactivate logging should work, bad “solution”

                                init_set("log_error",false);
                                1 Reply Last reply Reply Quote 0
                                • fbartels
                                  fbartels Kopano @irrlicht last edited by

                                  @irrlicht said in Unknown PHP-MAPI Error:

                                  Kopano the developers should have a look at the forum

                                  I can assure you developers are reading here in the forum. Its just that especially for non critical issues paying customers will always have to come first.

                                  Regards Felix

                                  Resources:
                                  https://kopano.com/blog/how-to-get-kopano/
                                  https://documentation.kopano.io/
                                  https://kb.kopano.io/

                                  Support overview:
                                  https://kopano.com/support/

                                  mpraunegger 1 Reply Last reply Reply Quote 0
                                  • mpraunegger
                                    mpraunegger @irrlicht last edited by

                                    @irrlicht Most of your support tickets (of our paying customers), ends with a bad feeling (message: you are a “stupid” customer) … The Kopano team should focus more on their main job and their customers (community and enterprise users).

                                    1 Reply Last reply Reply Quote 0
                                    • mpraunegger
                                      mpraunegger last edited by

                                      @irrlicht Ohh, disabled all messages should not be a solution. A filter option would be nice…

                                      1 Reply Last reply Reply Quote 0
                                      • mpraunegger
                                        mpraunegger @fbartels last edited by

                                        @fbartels Okay, then let’s hope, they start to code as soon as possible. It is critical. I also wrote a support ticket a few months ago. It’s really not easy to debug other warnings and real errors, if there are sooooo many annoying messages with this php-mapi error … 99 lines php-mapi error, 1 line with the real problem …

                                        1 Reply Last reply Reply Quote 0
                                        • fbartels
                                          fbartels Kopano last edited by fbartels

                                          @mpraunegger your forum user had a negative reputation because of your “Kopano will die” comment in another thread and therefore you message have been put into the moderation queue. I have just approved your messages.

                                          @mpraunegger said in Unknown PHP-MAPI Error:

                                          hey start to code as soon as possible. It is critical. I also wrote a support ticket a few months ago.

                                          As far as I know this is only a problem with the nightly builds of WebApp. As a customer you should really not use the nightlies, but the release versions. With the release this error does not exist.

                                          PS: ticket has been reopened because of the log spam.

                                          Regards Felix

                                          Resources:
                                          https://kopano.com/blog/how-to-get-kopano/
                                          https://documentation.kopano.io/
                                          https://kb.kopano.io/

                                          Support overview:
                                          https://kopano.com/support/

                                          mpraunegger 1 Reply Last reply Reply Quote 0
                                          • mpraunegger
                                            mpraunegger @fbartels last edited by

                                            @fbartels No, the problem also exists @4.7.0.0+157.1, which is a supported version I guess. The Kopano core is 11.0.0 -> and yes, I will switch to the next stable version.

                                            gduran 1 Reply Last reply Reply Quote 0
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