Unknown PHP-MAPI Error

irrlicht

@fbartels: Is there a solution? I couldn’t fix it.

mpraunegger

Some problem at my installation.
I really hope, that the final version of web app 5 will fix the problem, but I can’t find this issue at https://jira.kopano.io/projects/KW/versions/11610

RiffRaff

Found the same on my setup with current nightlies.

kopano-webapp_5.0.0.172+1973.1_all.deb
kopano-server_11.0.1.42.2e8e2cc5c-0+540.1_amd64.deb

I believe the issue is now addressed here:
https://jira.kopano.io/browse/KC-1956

irrlicht

Could we deactivate this logs? I could’t find the source.

gduran

Installed:
webapp-5.0.0.187.7f9980f
and
core-11.0.1.77.59ae03f-Ubuntu_20.04-amd64

Having the same problem.
Using a more recent (latest) version but not fixed as yet…

irrlicht

Does anybody knows a way to suppress this messages in logs? They disturb.

irrlicht

I believe the issue is now addressed here:
https://jira.kopano.io/browse/KC-1956

closed today and not fixed.

@fbartels: i know we are not paying customers, but to improve Kopano the developers should have a look at the forum. If nobody cares, we could stop posting here, that saves time.

irrlicht

@irrlicht said in Unknown PHP-MAPI Error:

Does anybody knows a way to suppress this messages in logs? They disturb.

in /etc/kopano/webapp/config.php deactivate logging should work, bad “solution”

init_set("log_error",false);

fbartels

@irrlicht said in Unknown PHP-MAPI Error:

Kopano the developers should have a look at the forum

I can assure you developers are reading here in the forum. Its just that especially for non critical issues paying customers will always have to come first.

mpraunegger

@irrlicht Most of your support tickets (of our paying customers), ends with a bad feeling (message: you are a “stupid” customer) … The Kopano team should focus more on their main job and their customers (community and enterprise users).

mpraunegger

@irrlicht Ohh, disabled all messages should not be a solution. A filter option would be nice…

mpraunegger

@fbartels Okay, then let’s hope, they start to code as soon as possible. It is critical. I also wrote a support ticket a few months ago. It’s really not easy to debug other warnings and real errors, if there are sooooo many annoying messages with this php-mapi error … 99 lines php-mapi error, 1 line with the real problem …

fbartels

@mpraunegger your forum user had a negative reputation because of your “Kopano will die” comment in another thread and therefore you message have been put into the moderation queue. I have just approved your messages.

@mpraunegger said in Unknown PHP-MAPI Error:

hey start to code as soon as possible. It is critical. I also wrote a support ticket a few months ago.

As far as I know this is only a problem with the nightly builds of WebApp. As a customer you should really not use the nightlies, but the release versions. With the release this error does not exist.

PS: ticket has been reopened because of the log spam.

mpraunegger

@fbartels No, the problem also exists @4.7.0.0+157.1, which is a supported version I guess. The Kopano core is 11.0.0 -> and yes, I will switch to the next stable version.

gduran

@all,

Just upgraded core from 11.0.1.77.59ae03f to 11.0.1.101.762fa7d17f and webapp from webapp-5.0.0.216.21de38f to webapp-6.0.0.22.425d17f.
I can report that this problem still exists.
Confirmed by the following log entries:
Apr 22 09:25:12 exchange php-mapi[737853]: virtual HRESULT M4LMAPISession::OpenEntry(ULONG, const ENTRYID*, const IID*, ULONG, ULONG*, IUnknown**): OpenEntry(2) failed: interface not supported (80004002)
Apr 22 09:25:12 exchange php-mapi[737853]: MAPI error: interface not supported (80004002) (method: zif_mapi_ab_openentry, line: 985)

gduran

In addition to my previous post:
Another Error showed up in syslog which I believe wasn’t there with the previous packages and may be related:

Apr 23 08:03:11 server1 kopano-search[1209292]: 2021-04-23T08:03:11.185: [ERROR   ] search - Traceback (most recent call last):
Apr 23 08:03:11 server1 kopano-search[1209292]:   File "/usr/lib/python3/dist-packages/kopano/log.py", line 138, in log_exc
Apr 23 08:03:11 server1 kopano-search[1209292]:     try: yield
Apr 23 08:03:11 server1 kopano-search[1209292]:   File "/usr/lib/python3/dist-packages/kopano_search/__init__.py", line 356, in incremental_sync
Apr 23 08:03:11 server1 kopano-search[1209292]:     new_state = self.server.sync(importer, self.state, log=self.log)
Apr 23 08:03:11 server1 kopano-search[1209292]:   File "/usr/lib/python3/dist-packages/kopano/server.py", line 1082, in sync
Apr 23 08:03:11 server1 kopano-search[1209292]:     return _ics.sync(self, self.mapistore, importer, state, max_changes,
Apr 23 08:03:11 server1 kopano-search[1209292]:   File "/usr/lib/python3/dist-packages/kopano/ics.py", line 274, in sync
Apr 23 08:03:11 server1 kopano-search[1209292]:     exporter.Config(stream, flags, importer, restriction, None, None, 0)
Apr 23 08:03:11 server1 kopano-search[1209292]:   File "/usr/lib/python3/dist-packages/MAPICore.py", line 1875, in Config
Apr 23 08:03:11 server1 kopano-search[1209292]:     return _MAPICore.IExchangeExportChanges_Config(self, lpStream, ulFlags, lpUnk, lpRestriction, lpIncludeProps, lpExcludeProps, ulBufferSize)
Apr 23 08:03:11 server1 kopano-search[1209292]: MAPI.Struct.MAPIErrorCollision: MAPI error 80040604 (MAPI_E_COLLISION)

I have the impression that the previous reported error is PHP related but this one appears to be Python. Both errors are persistent and over overflowing the logs.

thctlo

Jun 17 14:31:33 mail1 kopano-server[3838]: K-1515: Object not found unknown user "crapsupport": crapsupport not found in LDAP
Jun 17 14:41:34 mail1 php-mapi[924]: MAPI error: not found (8004010f) (method: zif_mapi_ab_resolvename, line: 1019)
Jun 17 14:41:44 mail1 php-mapi[923]: virtual HRESULT M4LMAPISession::OpenEntry(ULONG, const ENTRYID*, const IID*, ULONG, ULONG*, IUnknown**): OpenEntry failed: unknown entryid (80040201)
Jun 17 14:41:44 mail1 php-mapi[923]: MAPI error: unknown entryid (80040201) (method: zif_mapi_ab_openentry, line: 965)

software installed.

dpkg -l | egrep "mapi|webapp|kopano"

ii  kopano-backup                         11.0.2.25.b3a99449c-0+610.1           amd64        Utility to back up and restore Kopano stores
ii  kopano-client                         11.0.2.25.b3a99449c-0+661.1           amd64        Kopano MAPI provider library
ii  kopano-common                         11.0.2.25.b3a99449c-0+661.1           amd64        Shared files for Kopano services
ii  kopano-dagent                         11.0.2.25.b3a99449c-0+661.1           amd64        E-Mail Delivery Agent for Kopano Core
ii  kopano-dagent-pytils                  11.0.2.25.b3a99449c-0+610.1           amd64        Additional message handlers for kopano-dagent
ii  kopano-gateway                        11.0.2.25.b3a99449c-0+661.1           amd64        POP3 and IMAP Gateway for Kopano Core
ii  kopano-ical                           11.0.2.25.b3a99449c-0+661.1           amd64        ICal and CalDAV Gateway for Kopano Core
ii  kopano-kapid                          0.15.1-0+345.2                        amd64        Kopano API HTTP REST-Endpoints
ii  kopano-konnectd                       0.34.0-0+357.1                        amd64        Kopano Konnect OpenID Connect Provider service daemon
ii  kopano-kwebd                          0.12.4-0+316.3                        amd64        Kopano Web Server
ii  kopano-lang                           11.0.2.25.b3a99449c-0+661.1           all          Translations for Kopano Core components
ii  kopano-monitor                        11.0.2.25.b3a99449c-0+661.1           amd64        Quota Monitor for Kopano Core
ii  kopano-python-utils                   11.0.2.25.b3a99449c-0+610.1           amd64        Additional Python-based command-line utils for Kopano Core
ii  kopano-search                         11.0.2.25.b3a99449c-0+610.1           amd64        Indexed search engine for Kopano Core
ii  kopano-server                         11.0.2.25.b3a99449c-0+661.1           amd64        Server component for Kopano Core
ii  kopano-server-packages                11.0.2.25.b3a99449c-0+661.1           all          Metapackage to install the entire Kopano Core stack
ii  kopano-spooler                        11.0.2.25.b3a99449c-0+661.1           amd64        E-mail Spooler for Kopano Core
ii  kopano-webapp                         6.0.0.22+2006.1                       all          New and improved WebApp for Kopano
ii  libgsoap-kopano-2.8.109               2.8.109-0+1.5                         amd64        Runtime libraries for gSOAP
ii  libical3:amd64                        3.0.8+0kopano1+debian10~4.1           amd64        iCalendar library implementation in C (runtime)
ii  libkcicalmapi0                        11.0.2.25.b3a99449c-0+661.1           amd64        iCal interface for MAPI
ii  libkcinetmapi0                        11.0.2.25.b3a99449c-0+661.1           amd64        Interface between internet e-mail and MAPI
ii  libmapi1                              11.0.2.25.b3a99449c-0+661.1           amd64        Kopano's implementation of the Messaging API
ii  libvmime-kopano3                      0.9.2.96+3.10                         amd64        Library for working with MIME messages and IMAP/POP/SMTP
ii  php7-mapi                             11.0.2.25.b3a99449c-0+661.1           amd64        PHP bindings for MAPI
ii  python3-kopano                        11.0.2.25.b3a99449c-0+610.1           all          High-level Python 3 bindings for Kopano
ii  python3-kopano-search                 11.0.2.25.b3a99449c-0+610.1           all          Kopano search module for Python 3
ii  python3-kopano-utils                  11.0.2.25.b3a99449c-0+610.1           all          Kopano utils modules for Python 3
ii  python3-mapi                          11.0.2.25.b3a99449c-0+661.1           amd64        Python 3 bindings for MAPI
ii  z-push-backend-kopano                 2.6.2+0-0                             all          Z-Push Kopano backend
ii  z-push-kopano                         2.6.2+0-0                             all          Z-Push for Kopano
ii  z-push-kopano-gab2contacts            2.6.2+0-0                             all          GAB sync into a contacts folder for Kopano