Email Tracking Plugin

Hi,

for some reasons we need sometimes a possibility to track mails to check are there opened by the receiver if there not klicking on the read button.

Was there any Idea to create such a plugin like https://emailtracker.website for kopano?

Is it technical possible to develop such a plugin?

I know in Europe especially in germany people don’t like this, but some times is it important to know if the mail was checked.

Best Theo

Hi Theo,

Perhaps not real tracking functionality, but you can force the “Always send a read receipt” setting: container.getSettingsModel().set('zarafa/v1/contexts/mail/readreceipt_handling', 'always');

Example how this would look as a plugin:
link
You should still request a read receipt though.

Alternatively you can inject the setting via python-kopano.

But this is all not very user-friendly, so I wouldn’t recommend it.

Also you can tick the icon in WebApp to request a read receipt?

Thank you mcostan and marty

@mcostan said in Email Tracking Plugin:

Also you can tick the icon in WebApp to request a read receipt?

Yes I know but this needs always a interaction from the receiver…if he don’t like to do that, I have no control to see was the mail opened or not…

@marty said in Email Tracking Plugin:

Example how this would look as a plugin:
link

What this plugin is doing or how it works?

Best Theo

@theodorm said in Email Tracking Plugin:

Yes I know but this needs always a interaction from the receiver…if he don’t like to do that, I have no control to see was the mail opened or not…

I am not sure it is possible to get a read notification from the destination unless the read receipt flag is on and the receiver chooses to send back the receipt. Whether this is done by default in code or otherwise by you clicking the button read receipt, it still needs to be accepted by the receiver. I don’t think there is a way around this…

@marty said in Email Tracking Plugin:

Example how this would look as a plugin:

I uploaded this to the pluginfolder but it’s not visible in the webapp.
I reloaded the webapp but can see the plugin under configuration settings plugins.
Should I restart other things to?

Hi Theo,

You should logout and login again.
After that the plugin should be visible in the “Plugin overview” with a flag “This plugin can’t be disabled”

@marty
ok got it…but what this plugin does, I can see nothing when I sent a mail…

In “Settings -> Mail -> Incoming Mail” there is a setting to “Always send a response.” The plugin is forcing the setting.
So basically if you send an email with a read receipt and the user reads the email (or opens the email in a tab) you’ll get notified with a read receipt.

I think that’s what you meant, isn’t it?

@marty
ok got it…but what this plugin does, I can see nothing when I sent a mail…
yep right…but I got no message when I tried out the plugin and also no pop up where I can select inform the sender about that this message if read by the receiver .

Did you request a read receipt? (New email -> options -> tracking -> request read receipt)

@marty
yes, but it works only on a webapp or outlook…but not directly on the google webapp…as a example…I have no other clients to test…nice feature…and setup this easy…