z-push sync problem with iphone and outlook

[cblaha]

I’ve installed since a long time z-push for sync with iphone’s and outlook. Now all the incoming mails will shown as corrupt email on iphone and outlook. When I look at the mails via webapp, everything is fine.

Has anybody any idea whats wrong?

[AnotherAndy]

hi @cblaha ,
please tell us something about your environment ( OS, Kopano Version, Z-Push Version etc.)
Did you check the logfiles? they are located under :/var/log/z-push
best regards

[cblaha]

hi @AnotherAndy ,

here are my environment:

OS: Debian 9.5
Kopano: 8.6.80.942
Z-Push: 2.4.3

The logfiles looks nice. There are no problems.

Best regards

[AnotherAndy]

hmm I’m running on Debian 8 with Kopano 8.6.2.1 and also Z-Push2.4.3.
My Emails are fine on outlook and also on my android.
Can you post a screenshot of a corrupt mail?

[cblaha]

@anotherandy: here is a screenshot from my ipad from your last reply:

[AnotherAndy]

wow looks crazy! Tomorrow I’ve access to an iphone and can check If i can reproduce it…
What says z-push-admin -a list -u <username> ?
Because during to your info it happens on the iphone and on outlook it might be an issue in z-push.
Did you make any updates on Kopano or z-push ? Maybe you just hit a bug (-:

[cblaha]

@AnotherAndy : ehere is the report from z-push-admin:

z-push-admin -a list -u christian

Synchronized devices of user: christian
-----------------------------------------------------
DeviceId:               eq10dnuqsp21f7racbhbs5c958
Device type:            iPhone
UserAgent:              Apple-iPhone10C6/1506.79
Device Model:           iPhone10C6
Device friendly name:   iPhone X
Device OS:              iOS 11.4 15F79
Device OS Language:     de-DE
ActiveSync version:     14.1
First sync:             2018-06-05 11:20
Last sync:              2018-07-15 12:02
Sync Period:            unlimited (0)
Total folders:          297
Short folder Ids:       Yes
Synchronized folders:   294
Synchronized data:      Emails(290) Contacts Calendars Notes Tasks 
Additional Folders:     none
Status:                 OK
WipeRequest on:         not set
WipeRequest by:         not set
Wiped on:               not set
Policy name:            default
Attention needed:       No errors known
-----------------------------------------------------
DeviceId:               el29e80gil15nfqi6llvo4r9h8
Device type:            iPad
UserAgent:              Apple-iPad7C2/1506.79
Device Model:           iPad7C2
Device friendly name:   Schwarz iPad Pro (12.9-inch) (2nd generation)
Device OS:              iOS 11.4 15F79
Device OS Language:     de-DE
ActiveSync version:     14.1
First sync:             2018-06-15 14:30
Last sync:              2018-07-15 12:02
Sync Period:            unlimited (0)
Total folders:          297
Short folder Ids:       Yes
Synchronized folders:   6
Synchronized data:      Emails(2) Contacts Calendars Notes Tasks

[fbartels]

wbxml logging could probably help as well https://wiki.z-hub.io/plugins/servlet/mobile#content/view/5734653

[cblaha]

@fbartels : I have enabled the wbxml logging. Which information do you need?

[fbartels]

Whatever is transmitted after an email has been delivered into the account.

I think there was a post on here a few days ago where someone also had strange characters on his mobile device. I think it corrected itself when creating a new account in the mobile.

[cblaha]

@fbartels : I will try it and reply it here.

[cblaha]

@fbartels : The new account doesn’t work. Can I sent you my logfile?

[fbartels]

Please upload it publicly and post the link here. If you have a subscription you could also open a support case with the file.

[cblaha]

@fbartels : Here is the link to my debug-log:

https://server.home.familie-blaha.de/nextcloud/index.php/s/YQ9cFG4zRK2tPoT

[fbartels]

Hi @cblaha ,

I have forwarded your logs internally.

@cblaha said in z-push sync problem with iphone and outlook:

Kopano: 8.6.80.942

You are using a relatively old version. Can you see if updating to the latest packages and resyncing your device makes a difference?

[cblaha]

@fbartels : I try it

[Manfred]

Hi cblaha,

the first line of the email body sent by Z-Push looks like a PHP-generated image:

ÿØÿàJFIF



ÿþ;CREATOR: gd-jpeg v1.0 (using IJG JPEG v62), quality = 90

Is webapp on the same server as Z-Push? Do you have some webserver mods which could be responsible for that? Is the email correct in the Sent Items folder? Does it happen for every email or only for emails sent from web.de?

Manfred

[cblaha]

@fbartels : The upgrade to version 8.6.80.1248 and resync of all devices was the solution. Now, it works on every device (iPhone, Outlook).

[cblaha]

@fbartels , @Manfred : Thanks for your help.