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    z-push sync problem with iphone and outlook

    Z-Push when using Kopano
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    • fbartels
      fbartels Kopano last edited by

      wbxml logging could probably help as well https://wiki.z-hub.io/plugins/servlet/mobile#content/view/5734653

      Regards Felix

      Resources:
      https://kopano.com/blog/how-to-get-kopano/
      https://documentation.kopano.io/
      https://kb.kopano.io/

      Support overview:
      https://kopano.com/support/

      cblaha 1 Reply Last reply Reply Quote 0
      • cblaha
        cblaha @fbartels last edited by

        @fbartels : I have enabled the wbxml logging. Which information do you need?

        1 Reply Last reply Reply Quote 0
        • fbartels
          fbartels Kopano last edited by

          Whatever is transmitted after an email has been delivered into the account.

          I think there was a post on here a few days ago where someone also had strange characters on his mobile device. I think it corrected itself when creating a new account in the mobile.

          Regards Felix

          Resources:
          https://kopano.com/blog/how-to-get-kopano/
          https://documentation.kopano.io/
          https://kb.kopano.io/

          Support overview:
          https://kopano.com/support/

          cblaha 2 Replies Last reply Reply Quote 0
          • cblaha
            cblaha @fbartels last edited by

            @fbartels : I will try it and reply it here.

            1 Reply Last reply Reply Quote 0
            • cblaha
              cblaha @fbartels last edited by

              @fbartels : The new account doesn’t work. Can I sent you my logfile?

              1 Reply Last reply Reply Quote 0
              • fbartels
                fbartels Kopano last edited by

                Please upload it publicly and post the link here. If you have a subscription you could also open a support case with the file.

                Regards Felix

                Resources:
                https://kopano.com/blog/how-to-get-kopano/
                https://documentation.kopano.io/
                https://kb.kopano.io/

                Support overview:
                https://kopano.com/support/

                cblaha 1 Reply Last reply Reply Quote 0
                • cblaha
                  cblaha @fbartels last edited by

                  @fbartels : Here is the link to my debug-log:

                  https://server.home.familie-blaha.de/nextcloud/index.php/s/YQ9cFG4zRK2tPoT

                  1 Reply Last reply Reply Quote 0
                  • fbartels
                    fbartels Kopano @cblaha last edited by

                    Hi @cblaha ,

                    I have forwarded your logs internally.

                    @cblaha said in z-push sync problem with iphone and outlook:

                    Kopano: 8.6.80.942

                    You are using a relatively old version. Can you see if updating to the latest packages and resyncing your device makes a difference?

                    Regards Felix

                    Resources:
                    https://kopano.com/blog/how-to-get-kopano/
                    https://documentation.kopano.io/
                    https://kb.kopano.io/

                    Support overview:
                    https://kopano.com/support/

                    cblaha 2 Replies Last reply Reply Quote 0
                    • cblaha
                      cblaha @fbartels last edited by

                      @fbartels : I try it

                      1 Reply Last reply Reply Quote 0
                      • Manfred
                        Manfred Kopano last edited by

                        Hi cblaha,

                        the first line of the email body sent by Z-Push looks like a PHP-generated image:

                        ÿØÿàJFIFÿþ;CREATOR: gd-jpeg v1.0 (using IJG JPEG v62), quality = 90
                        

                        Is webapp on the same server as Z-Push? Do you have some webserver mods which could be responsible for that? Is the email correct in the Sent Items folder? Does it happen for every email or only for emails sent from web.de?

                        Manfred

                        1 Reply Last reply Reply Quote 0
                        • cblaha
                          cblaha @fbartels last edited by

                          @fbartels : The upgrade to version 8.6.80.1248 and resync of all devices was the solution. Now, it works on every device (iPhone, Outlook).

                          1 Reply Last reply Reply Quote 0
                          • cblaha
                            cblaha last edited by

                            @fbartels , @Manfred : Thanks for your help.

                            1 Reply Last reply Reply Quote 0
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