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    Statement regarding the closure of the Kopano community forum and the end of the community edition

    Crash: kopano core upgrade from : 8.5.81.288-0+53.1 to : 8.6.80.645-0+68.1

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    • afassl
      afassl last edited by

      Hi,
      had similar issues with one of 580, looks like there are some issues in the build of the libraries.
      the latest drop fixed all issues at least on Centos 7 -

      1 Reply Last reply Reply Quote 0
      • thctlo
        thctlo last edited by

        hmm, ok lets wait for the next update then…

        1 Reply Last reply Reply Quote 0
        • thctlo
          thctlo last edited by fbartels

          Hai, i noticed the following, providing feedback for others.

          dpkg -l | grep kc
ii  libkchl0                                  8.4.90.975-0+129.1                         amd64        RAII-based interface for libmapi
ii  libkcpyconv0                              8.4.0~1103-0+10.1                          amd64        Object conversion functions for Python bindings
ii  libkcpydirector0                          8.4.0~1103-0+10.1                          amd64        Kopano Python bindings utility library

          These three, are still from the previous install and not upgraded.
          Can anyone tell me, why are these not upgraded?
          Maybe because these are not set in the upgrade process to new packages, forgotten/leftovers.

          This is a packaging bug/failure.
          I removed these 3 files from the server in the hope i help preventing the fatal error.

          So how could this happen… i dont know, i upgrade the following way… ( in case of the community version )

          1. i pull all new tar.gz files from the website. ( i pull everything for my OS) ( this is scripted )

          2. Every thing dowloaded is extracted and all deb files are dumpt in a folder. ( this is scripted )

          3. From this folder i run an other script that puts all deb in my apt repo. ( this is scripted )

          4. i myself run the upgrade and follow the process.
            I do this for multiple sites and this works fine, used this since zarafa 6.40.x .

          i’ve cleared all logs and rebooted the server.

          the result is :

          Tue May  1 16:27:42 2018: [=======] [22477] LMTP service will now exit
Tue May  1 16:31:50 2018: [=======] [ 1635] Starting kopano-dagent version 8.6.80 (pid 1635) (LMTP mode)
gateway.log
Tue May  1 16:27:42 2018: [kopano-gateway|T22017] [=======] POP3/IMAP Gateway will now exit
Tue May  1 16:31:50 2018: [kopano-gateway|T1637] [=======] Starting kopano-gateway version 8.6.80 (pid 1637)
ical.log
Tue May  1 16:31:50 2018: [kopano-ical|T1640] [=======] Starting kopano-ical version 8.6.80 (pid 1640)

          migration-pst.log
          monitor.log

          Tue May  1 16:27:42 2018: [notice ] Termination requested, shutting down.
Tue May  1 16:31:50 2018: [=======] Starting kopano-monitor version 8.6.80 (pid 1639)

          presence.log
          search.log

          2018-05-01 16:27:42,392 - search - INFO - stopping search
2018-05-01 16:31:50,522 - search - INFO - starting search
2018-05-01 16:31:51,519 - search - INFO - found previous server sync state: 01000000F09A0100
2018-05-01 16:31:51,540 - search - INFO - starting incremental sync
2018-05-01 16:31:51,545 - query - INFO - listening on socket file:///var/run/kopano/search.sock

          server.log

          Tue May  1 16:29:12 2018: [warning] Shutting down
Tue May  1 16:29:14 2018: [=======] Server shutdown complete.
Tue May  1 16:29:14 2018: [crit   ] ----------------------------------------------------------------------
Tue May  1 16:29:14 2018: [crit   ] Fatal error detected. Please report all following information.
Tue May  1 16:29:14 2018: [crit   ] Application kopano-server version: 8.6.80
Tue May  1 16:29:14 2018: [crit   ] OS: Linux, release: 4.9.0-6-amd64, version: #1 SMP Debian 4.9.82-1+deb9u3 (2018-03-02), hardware: x86_64
Tue May  1 16:29:14 2018: [crit   ] Thread name: kopano-server
Tue May  1 16:29:14 2018: [crit   ] Peak RSS: 18320
Tue May  1 16:29:14 2018: [crit   ] Pid 25274 caught SIGSEGV (11), traceback:
Tue May  1 16:29:14 2018: [crit   ] Backtrace:
Tue May  1 16:29:14 2018: [crit   ] #0. /usr/lib/libkcutil.so.0(+0x29bcd) [0x7ff60d57cbcd]
Tue May  1 16:29:14 2018: [crit   ] #1. /usr/lib/libkcutil.so.0(+0x22755) [0x7ff60d575755]
Tue May  1 16:29:14 2018: [crit   ] #2. /usr/lib/libkcutil.so.0(_ZN2KC23generic_sigsegv_handlerEPNS_8ECLoggerEPKcS3_iPK9siginfo_tPKv+0x1c1) [0x7ff60d575a31]
Tue May  1 16:29:14 2018: [crit   ] #3. /lib/x86_64-linux-gnu/libpthread.so.0(+0x110c0) [0x7ff6083e40c0]
Tue May  1 16:29:14 2018: [crit   ] #4. /usr/lib/x86_64-linux-gnu/libcrypto.so.1.1(ERR_clear_error+0x54) [0x7ff60c207ed4]
Tue May  1 16:29:14 2018: [crit   ] #5. /usr/lib/libgsoapssl++-kopano-2.8.62.so(soap_done+0x304) [0x7ff60c775524]
Tue May  1 16:29:14 2018: [crit   ] #6. /usr/lib/libgsoapssl++-kopano-2.8.62.so(soap_free+0x9) [0x7ff60c78eaa9]
Tue May  1 16:29:14 2018: [crit   ] #7. /usr/sbin/kopano-server(+0xf39a) [0x557b31bea39a]
Tue May  1 16:29:14 2018: [crit   ] #8. /usr/sbin/kopano-server(+0xf469) [0x557b31bea469]
Tue May  1 16:29:14 2018: [crit   ] #9. /usr/sbin/kopano-server(+0xcf52) [0x557b31be7f52]
Tue May  1 16:29:14 2018: [crit   ] #10. /usr/sbin/kopano-server(+0xc1f1) [0x557b31be71f1]
Tue May  1 16:29:14 2018: [crit   ] #11. /lib/x86_64-linux-gnu/libc.so.6(+0x35940) [0x7ff6077c0940]
Tue May  1 16:29:14 2018: [crit   ] #12. /lib/x86_64-linux-gnu/libc.so.6(+0x3599a) [0x7ff6077c099a]
Tue May  1 16:29:14 2018: [crit   ] #13. /lib/x86_64-linux-gnu/libc.so.6(__libc_start_main+0xf8) [0x7ff6077ab2e8]
Tue May  1 16:29:14 2018: [crit   ] #14. /usr/sbin/kopano-server(+0x7a2a) [0x557b31be2a2a]
Tue May  1 16:29:14 2018: [crit   ] Signal errno: Success, signal code: 1
Tue May  1 16:29:14 2018: [crit   ] Sender pid: 320, sender uid: 0, si_status: 0
Tue May  1 16:29:14 2018: [crit   ] Signal value: 0, faulting address: 0x140
Tue May  1 16:29:14 2018: [crit   ] When reporting this traceback, please include Linux distribution name (and version), system architecture and Kopano version.
Tue May  1 16:31:48 2018: [=======] Starting kopano-server version 8.6.80 (pid 1632)
Tue May  1 16:31:49 2018: [error  ] Coredumps will not be generated: kopano-server requires the fs.suid_dumpable sysctl to contain the value 2, not 0. See kopano-coredump(5) for details.

          spamd.log
          spooler.log

          Tue May  1 16:27:42 2018: [warning] [23726] Still waiting for 0 thread(s) to exit.
Tue May  1 16:31:50 2018: [=======] [ 1634] Starting kopano-spooler version 8.6.80 (pid 1634)

          now i stop kopano-server again.

          Tue May  1 16:33:41 2018: [warning] Shutting down
Tue May  1 16:33:43 2018: [=======] Server shutdown complete.
Tue May  1 16:33:43 2018: [crit   ] ----------------------------------------------------------------------
Tue May  1 16:33:43 2018: [crit   ] Fatal error detected. Please report all following information.
Tue May  1 16:33:43 2018: [crit   ] Application kopano-server version: 8.6.80
Tue May  1 16:33:43 2018: [crit   ] OS: Linux, release: 4.9.0-6-amd64, version: #1 SMP Debian 4.9.82-1+deb9u3 (2018-03-02), hardware: x86_64
Tue May  1 16:33:43 2018: [crit   ] Thread name: kopano-server
Tue May  1 16:33:43 2018: [crit   ] Peak RSS: 18488
Tue May  1 16:33:43 2018: [crit   ] Pid 1632 caught SIGSEGV (11), traceback:
Tue May  1 16:33:43 2018: [crit   ] Backtrace:
Tue May  1 16:33:43 2018: [crit   ] #0. /usr/lib/libkcutil.so.0(+0x29bcd) [0x7fce0d334bcd]
Tue May  1 16:33:43 2018: [crit   ] #1. /usr/lib/libkcutil.so.0(+0x22755) [0x7fce0d32d755]
Tue May  1 16:33:43 2018: [crit   ] #2. /usr/lib/libkcutil.so.0(_ZN2KC23generic_sigsegv_handlerEPNS_8ECLoggerEPKcS3_iPK9siginfo_tPKv+0x1c1) [0x7fce0d32da31]
Tue May  1 16:33:43 2018: [crit   ] #3. /lib/x86_64-linux-gnu/libpthread.so.0(+0x110c0) [0x7fce0819c0c0]
Tue May  1 16:33:43 2018: [crit   ] #4. /usr/lib/x86_64-linux-gnu/libcrypto.so.1.1(ERR_clear_error+0x54) [0x7fce0bfbfed4]
Tue May  1 16:33:43 2018: [crit   ] #5. /usr/lib/libgsoapssl++-kopano-2.8.62.so(soap_done+0x304) [0x7fce0c52d524]
Tue May  1 16:33:43 2018: [crit   ] #6. /usr/lib/libgsoapssl++-kopano-2.8.62.so(soap_free+0x9) [0x7fce0c546aa9]
Tue May  1 16:33:43 2018: [crit   ] #7. /usr/sbin/kopano-server(+0xf39a) [0x5602703e139a]
Tue May  1 16:33:43 2018: [crit   ] #8. /usr/sbin/kopano-server(+0xf469) [0x5602703e1469]
Tue May  1 16:33:43 2018: [crit   ] #9. /usr/sbin/kopano-server(+0xcf52) [0x5602703def52]
Tue May  1 16:33:43 2018: [crit   ] #10. /usr/sbin/kopano-server(+0xc1f1) [0x5602703de1f1]
Tue May  1 16:33:43 2018: [crit   ] #11. /lib/x86_64-linux-gnu/libc.so.6(+0x35940) [0x7fce07578940]
Tue May  1 16:33:43 2018: [crit   ] #12. /lib/x86_64-linux-gnu/libc.so.6(+0x3599a) [0x7fce0757899a]
Tue May  1 16:33:43 2018: [crit   ] #13. /lib/x86_64-linux-gnu/libc.so.6(__libc_start_main+0xf8) [0x7fce075632e8]
Tue May  1 16:33:43 2018: [crit   ] #14. /usr/sbin/kopano-server(+0x7a2a) [0x5602703d9a2a]
Tue May  1 16:33:43 2018: [crit   ] Signal errno: Success, signal code: 1
Tue May  1 16:33:43 2018: [crit   ] Sender pid: 320, sender uid: 0, si_status: 0
Tue May  1 16:33:43 2018: [crit   ] Signal value: 0, faulting address: 0x140
Tue May  1 16:33:43 2018: [crit   ] When reporting this traceback, please include Linux distribution name (and version), system architecture and Kopano version.

          and the start again.

          Tue May  1 16:34:14 2018: [=======] Starting kopano-server version 8.6.80 (pid 1797)
Tue May  1 16:34:14 2018: [error  ] Coredumps will not be generated: kopano-server requires the fs.suid_dumpable sysctl to contain the value 2, not 0. See kopano-coredump(5) for details.

          again…

          Tue May  1 16:34:34 2018: [=======] Server shutdown complete.
Tue May  1 16:34:34 2018: [crit   ] ----------------------------------------------------------------------
Tue May  1 16:34:34 2018: [crit   ] Fatal error detected. Please report all following information.
Tue May  1 16:34:34 2018: [crit   ] Application kopano-server version: 8.6.80
Tue May  1 16:34:34 2018: [crit   ] OS: Linux, release: 4.9.0-6-amd64, version: #1 SMP Debian 4.9.82-1+deb9u3 (2018-03-02), hardware: x86_64
Tue May  1 16:34:34 2018: [crit   ] Thread name: kopano-server
Tue May  1 16:34:34 2018: [crit   ] Peak RSS: 18176
Tue May  1 16:34:34 2018: [crit   ] Pid 1797 caught SIGSEGV (11), traceback:
Tue May  1 16:34:34 2018: [crit   ] Backtrace:
Tue May  1 16:34:34 2018: [crit   ] #0. /usr/lib/libkcutil.so.0(+0x29bcd) [0x7f800a804bcd]
Tue May  1 16:34:34 2018: [crit   ] #1. /usr/lib/libkcutil.so.0(+0x22755) [0x7f800a7fd755]
Tue May  1 16:34:34 2018: [crit   ] #2. /usr/lib/libkcutil.so.0(_ZN2KC23generic_sigsegv_handlerEPNS_8ECLoggerEPKcS3_iPK9siginfo_tPKv+0x1c1) [0x7f800a7fda31]
Tue May  1 16:34:34 2018: [crit   ] #3. /lib/x86_64-linux-gnu/libpthread.so.0(+0x110c0) [0x7f800566c0c0]
Tue May  1 16:34:34 2018: [crit   ] #4. /usr/lib/x86_64-linux-gnu/libcrypto.so.1.1(ERR_clear_error+0x54) [0x7f800948fed4]
Tue May  1 16:34:34 2018: [crit   ] #5. /usr/lib/libgsoapssl++-kopano-2.8.62.so(soap_done+0x304) [0x7f80099fd524]
Tue May  1 16:34:34 2018: [crit   ] #6. /usr/lib/libgsoapssl++-kopano-2.8.62.so(soap_free+0x9) [0x7f8009a16aa9]
Tue May  1 16:34:34 2018: [crit   ] #7. /usr/sbin/kopano-server(+0xf39a) [0x5612bfbcd39a]
Tue May  1 16:34:34 2018: [crit   ] #8. /usr/sbin/kopano-server(+0xf469) [0x5612bfbcd469]
Tue May  1 16:34:34 2018: [crit   ] #9. /usr/sbin/kopano-server(+0xcf52) [0x5612bfbcaf52]
Tue May  1 16:34:34 2018: [crit   ] #10. /usr/sbin/kopano-server(+0xc1f1) [0x5612bfbca1f1]
Tue May  1 16:34:34 2018: [crit   ] #11. /lib/x86_64-linux-gnu/libc.so.6(+0x35940) [0x7f8004a48940]
Tue May  1 16:34:34 2018: [crit   ] #12. /lib/x86_64-linux-gnu/libc.so.6(+0x3599a) [0x7f8004a4899a]
Tue May  1 16:34:34 2018: [crit   ] #13. /lib/x86_64-linux-gnu/libc.so.6(__libc_start_main+0xf8) [0x7f8004a332e8]
Tue May  1 16:34:34 2018: [crit   ] #14. /usr/sbin/kopano-server(+0x7a2a) [0x5612bfbc5a2a]
Tue May  1 16:34:34 2018: [crit   ] Signal errno: Success, signal code: 1
Tue May  1 16:34:34 2018: [crit   ] Sender pid: 320, sender uid: 0, si_status: 0
Tue May  1 16:34:34 2018: [crit   ] Signal value: 0, faulting address: 0x140
Tue May  1 16:34:34 2018: [crit   ] When reporting this traceback, please include Linux distribution name (and version), system architecture and Kopano version.
Tue May  1 16:34:38 2018: [=======] Starting kopano-server version 8.6.80 (pid 1825)
Tue May  1 16:34:38 2018: [error  ] Coredumps will not be generated: kopano-server requires the fs.suid_dumpable sysctl to contain the value 2, not 0. See kopano-coredump(5) for details.

          so the error now only happens when i stop kopano.

          fbartels 1 Reply Last reply Reply Quote 0
          • thctlo
            thctlo last edited by fbartels

            A new version was pulled to my repo.

            apt-cache policy kopano-server
kopano-server:
  Installed: 8.6.80.645-0+68.1
  Candidate: 8.6.80.713-0+76.1
  Version table:
     8.6.80.713-0+76.1 500
        500 file:/home/kopano/apt amd64/ Packages
 *** 8.6.80.645-0+68.1 500
        500 file:/home/kopano/apt amd64/ Packages
        100 /var/lib/dpkg/status

            Reading package lists... Done
Building dependency tree
Reading state information... Done
Calculating upgrade... Done
The following packages were automatically installed and are no longer required:
  php-mysql php-smbclient
Use 'apt autoremove' to remove them.
The following packages have been kept back:
  php-smbclient
The following packages will be upgraded:
  kopano-backup kopano-bash-completion kopano-client kopano-common kopano-contacts kopano-dagent kopano-gateway kopano-ical kopano-lang kopano-monitor kopano-search kopano-server kopano-server-packages
  kopano-spooler kopano-utils kopano-webapp kopano-webapp-plugin-files kopano-webapp-plugin-intranet kopano-webapp-plugin-mdm kopano-webapp-plugin-smime kopano-webapp-plugin-spell
  kopano-webapp-plugin-titlecounter libkcarchiver0 libkcarchivercore0 libkcfreebusy0 libkcicalmapi0 libkcinetmapi0 libkcmapi0 libkcserver0 libkcsoap0 libkcssl0 libkcsync0 libkcutil0 libmapi1 php7-mapi
  python2-kopano python2-mapi
37 upgraded, 0 newly installed, 0 to remove and 1 not upgraded.
Need to get 0 B/10.7 MB of archives.
After this operation, 582 kB disk space will be freed.
Do you want to continue? [Y/n]

            apt-cache policy php-smbclient
php-smbclient:
  Installed: 0.8.0-3
  Candidate: 0.9.0-1+45.1
  Version table:
     0.9.0-1+45.1 500
        500 file:/home/kopano/apt amd64/ Packages
 *** 0.8.0-3 500
        500 http://ftp.nl.debian.org/debian stretch/main amd64 Packages
        100 /var/lib/dpkg/status

             apt-get install php-smbclient
Reading package lists... Done
Building dependency tree
Reading state information... Done
Some packages could not be installed. This may mean that you have
requested an impossible situation or if you are using the unstable
distribution that some required packages have not yet been created
or been moved out of Incoming.
The following information may help to resolve the situation:

The following packages have unmet dependencies:
 php-smbclient : Depends: phpapi-20131226 but it is not installable
E: Unable to correct problems, you have held broken packages.

            apt-get dist-upgrade
Reading package lists... Done
Building dependency tree
Reading state information... Done
Calculating upgrade... Done
The following packages were automatically installed and are no longer required:
  php-mysql php-smbclient
Use 'apt autoremove' to remove them.
The following packages will be upgraded:
  kopano-backup kopano-bash-completion kopano-client kopano-common kopano-contacts kopano-dagent kopano-gateway kopano-ical kopano-lang kopano-monitor kopano-search kopano-server kopano-server-packages
  kopano-spooler kopano-utils kopano-webapp kopano-webapp-plugin-files kopano-webapp-plugin-intranet kopano-webapp-plugin-mdm kopano-webapp-plugin-smime kopano-webapp-plugin-spell
  kopano-webapp-plugin-titlecounter libkcarchiver0 libkcarchivercore0 libkcfreebusy0 libkcicalmapi0 libkcinetmapi0 libkcmapi0 libkcserver0 libkcsoap0 libkcssl0 libkcsync0 libkcutil0 libmapi1 php7-mapi
  python2-kopano python2-mapi
37 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
Need to get 0 B/10.7 MB of archives.
After this operation, 582 kB disk space will be freed.
Do you want to continue? [Y/n]

            hmm, this is for tomorrow… my work ends now.

            fbartels 1 Reply Last reply Reply Quote 0
            • fbartels
              fbartels Kopano @thctlo last edited by fbartels

              @thctlo said in Crash: kopano core upgrade from : 8.5.81.288-0+53.1 to : 8.6.80.645-0+68.1:

              These three, are still from the previous install and not upgraded.
              Can anyone tell me, why are these not upgraded?

              These packages have been retired a while ago. There are “replaced” instructions in the packaging for these. e.g.:

              Package: python2-mapi
Priority: optional
Section: python
Installed-Size: 1690
Maintainer: Kopano Development <development@kopano.io>
Architecture: amd64
Source: kopano
Version: 8.6.80.713-0+76.1
Replaces: libkcpyconv0, libkcpydirector0, python-mapi
Depends: libc6 (>= 2.14), libgcc1 (>= 1:3.0), libkcfreebusy0, libkcicalmapi0, libkcinetmapi0, libkcmapi0, libkcsync0, libkcutil0, libmapi1, libpython2.7 (>= 2.7), libstdc++6 (>= 5.2), kopano-client (= 8.6.80.713-0+76.1)
Filename: ./amd64/python2-mapi_8.6.80.713-0+76.1_amd64.deb
Size: 290656
MD5sum: 904ebd541aa92cd8e6383f882d161557
SHA1: bd578cd44d60d5c8c7cb580da187c84a87aac6bd
SHA256: cf1d71cb6dcb0196e7ad5b21e9e86a6be13e075ce1e71595613f426c653b5f28
SHA512: d03bb07883e0b91e1866ff082e89c8f023a18586a295bddcc6fca627c056b54ce417f74fc964c6b0e8247cc4f0816c4dad7cf71cbd5a7fc764f896944b33fc90
Description: Python bindings for MAPI
 Low-level (SWIG-generated) Python bindings for MAPI. Using this
 module, you can create Python programs which use MAPI calls to
 interact with Kopano.

              Edit: tried reproducing the traceback and was successful. I created https://jira.kopano.io/browse/KC-1138 to follow up on this.

              PS: please use code blocks (markdown formatting) when posting terminal output. this makes it easier to read for others.

              Regards Felix

              Resources:
              https://kopano.com/blog/how-to-get-kopano/
              https://documentation.kopano.io/
              https://kb.kopano.io/

              Support overview:
              https://kopano.com/support/

              fbartels 1 Reply Last reply Reply Quote 0
              • fbartels
                fbartels Kopano @thctlo last edited by

                @thctlo said in Crash: kopano core upgrade from : 8.5.81.288-0+53.1 to : 8.6.80.645-0+68.1:

                The following packages have unmet dependencies:
                php-smbclient : Depends: phpapi-20131226 but it is not installable

                It seems you are trying to install a package, that was built for Debian 8 on Debian 9.

                Regards Felix

                Resources:
                https://kopano.com/blog/how-to-get-kopano/
                https://documentation.kopano.io/
                https://kb.kopano.io/

                Support overview:
                https://kopano.com/support/

                1 Reply Last reply Reply Quote 0
                • thctlo
                  thctlo last edited by

                  Hai Felix,

                  Thank you for this hint. i noticed the following.
                  The version of files-2.1.3.255-Debian_9.0-all does not contain php-smbclient.
                  files-2.1.3.255-Debian_8.0-all does have it, a missed update in my personal repo.

                  but im wondering, the package kopano-webapp-plugin-files, that should have a recommended to php-smbclient
                  thats missing.

                  kopano-webapp-plugin-files:
  Installed: 2.1.3.259+169.2
  Candidate: 2.1.3.259+169.2
  Version table:
 *** 2.1.3.259+169.2 500
        500 file:/home/kopano/apt amd64/ Packages
        100 /var/lib/dpkg/status
     2.1.3.255+167.1 500
        500 file:/home/kopano/apt amd64/ Packages```

I've installed the debian version of php-smbclient or does kopano-webapp-plugin-filesbackend-smb replace it. 
because if thats the case, then this is a package replace miss also. 

After these changes, i rebooted the server but the bugcheck is still there when i stop kopano-server.
It's not crashing at startup. 
Do you want/need extra info on this
                  fbartels 1 Reply Last reply Reply Quote 0
                  • thctlo
                    thctlo last edited by

                    Hai,

                    I have just upgraded to the latest daily packages.

                    kopano-server:
  Installed: 8.6.80.722-0+83.1
  Candidate: 8.6.80.722-0+83.1
  Version table:
 *** 8.6.80.722-0+83.1 500
        500 file:/home/kopano/apt amd64/ Packages
        100 /var/lib/dpkg/status
     8.6.80.713-0+76.1 500
        500 file:/home/kopano/apt amd64/ Packages
     8.6.80.645-0+68.1 500
        500 file:/home/kopano/apt amd64/ Packages```

and the result is still the same. 

```Thu May  3 15:54:44 2018: [error  ] Previous message logged 8 times
Thu May  3 15:54:44 2018: [warning] Shutting down
Thu May  3 15:54:46 2018: [=======] Server shutdown complete.
Thu May  3 15:54:46 2018: [crit   ] ----------------------------------------------------------------------
Thu May  3 15:54:46 2018: [crit   ] Fatal error detected. Please report all following information.
Thu May  3 15:54:46 2018: [crit   ] Application kopano-server version: 8.6.80
Thu May  3 15:54:46 2018: [crit   ] OS: Linux, release: 4.9.0-6-amd64, version: #1 SMP Debian 4.9.88-1 (2018-04-29), hardware: x86_64
Thu May  3 15:54:46 2018: [crit   ] Thread name: kopano-server
Thu May  3 15:54:46 2018: [crit   ] Peak RSS: 30648
Thu May  3 15:54:46 2018: [crit   ] Pid 7014 caught SIGSEGV (11), traceback:
Thu May  3 15:54:46 2018: [crit   ] Backtrace:
Thu May  3 15:54:46 2018: [crit   ] #0. /usr/lib/libkcutil.so.0(+0x29bcd) [0x7faee627cbcd]
Thu May  3 15:54:46 2018: [crit   ] #1. /usr/lib/libkcutil.so.0(+0x22755) [0x7faee6275755]
Thu May  3 15:54:46 2018: [crit   ] #2. /usr/lib/libkcutil.so.0(_ZN2KC23generic_sigsegv_handlerEPNS_8ECLoggerEPKcS3_iPK9siginfo_tPKv+0x1c1) [0x7faee6275a31]
Thu May  3 15:54:46 2018: [crit   ] #3. /lib/x86_64-linux-gnu/libpthread.so.0(+0x110c0) [0x7faee11040c0]
Thu May  3 15:54:46 2018: [crit   ] #4. /usr/lib/x86_64-linux-gnu/libcrypto.so.1.1(ERR_clear_error+0x54) [0x7faee4f27ed4]
Thu May  3 15:54:46 2018: [crit   ] #5. /usr/lib/libgsoapssl++-kopano-2.8.62.so(soap_done+0x304) [0x7faee5495524]
Thu May  3 15:54:46 2018: [crit   ] #6. /usr/lib/libgsoapssl++-kopano-2.8.62.so(soap_free+0x9) [0x7faee54aeaa9]
Thu May  3 15:54:46 2018: [crit   ] #7. /usr/sbin/kopano-server(+0xf18a) [0x5555d3ebe18a]
Thu May  3 15:54:46 2018: [crit   ] #8. /usr/sbin/kopano-server(+0xf259) [0x5555d3ebe259]
Thu May  3 15:54:46 2018: [crit   ] #9. /usr/sbin/kopano-server(+0xc161) [0x5555d3ebb161]
Thu May  3 15:54:46 2018: [crit   ] #10. /lib/x86_64-linux-gnu/libc.so.6(+0x35940) [0x7faee04e0940]
Thu May  3 15:54:46 2018: [crit   ] #11. /lib/x86_64-linux-gnu/libc.so.6(+0x3599a) [0x7faee04e099a]
Thu May  3 15:54:46 2018: [crit   ] #12. /lib/x86_64-linux-gnu/libc.so.6(__libc_start_main+0xf8) [0x7faee04cb2e8]
Thu May  3 15:54:46 2018: [crit   ] #13. /usr/sbin/kopano-server(+0x799a) [0x5555d3eb699a]
Thu May  3 15:54:46 2018: [crit   ] Signal errno: Success, signal code: 1
Thu May  3 15:54:46 2018: [crit   ] Sender pid: 320, sender uid: 0, si_status: 0
Thu May  3 15:54:46 2018: [crit   ] Signal value: 0, faulting address: 0x140
Thu May  3 15:54:46 2018: [crit   ] When reporting this traceback, please include Linux distribution name (and version), system architecture and Kopano version.
Thu May  3 15:54:49 2018: [=======] Starting kopano-server version 8.6.80 (pid 7776)
Thu May  3 15:54:49 2018: [error  ] Coredumps will not be generated: kopano-server requires the fs.suid_dumpable sysctl to contain the value 2, not 0. See kopano-coredump(5) for details. ```
                    fbartels 1 Reply Last reply Reply Quote 0
                    • fbartels
                      fbartels Kopano @thctlo last edited by

                      @thctlo said in Crash: kopano core upgrade from : 8.5.81.288-0+53.1 to : 8.6.80.645-0+68.1:

                      The version of files-2.1.3.255-Debian_9.0-all does not contain php-smbclient.
                      files-2.1.3.255-Debian_8.0-all does have it,

                      Yes, I’m not really familiar about the files plugin, but I guess it is not part of the archiver since it’s already part of the distributions repository.

                      @thctlo said in Crash: kopano core upgrade from : 8.5.81.288-0+53.1 to : 8.6.80.645-0+68.1:

                      I’ve installed the debian version of php-smbclient or does kopano-webapp-plugin-filesbackend-smb replace it.
                      because if thats the case, then this is a package replace miss also.

                      No, I would see a requirement between the SMB backend and the smbclient package.

                      Regards Felix

                      Resources:
                      https://kopano.com/blog/how-to-get-kopano/
                      https://documentation.kopano.io/
                      https://kb.kopano.io/

                      Support overview:
                      https://kopano.com/support/

                      1 Reply Last reply Reply Quote 0
                      • fbartels
                        fbartels Kopano @thctlo last edited by

                        @thctlo said in Crash: kopano core upgrade from : 8.5.81.288-0+53.1 to : 8.6.80.645-0+68.1:

                        Do you want/need extra info on this

                        could you create a core dump file for the crash?

                        Regards Felix

                        Resources:
                        https://kopano.com/blog/how-to-get-kopano/
                        https://documentation.kopano.io/
                        https://kb.kopano.io/

                        Support overview:
                        https://kopano.com/support/

                        1 Reply Last reply Reply Quote 0
                        • thctlo
                          thctlo last edited by

                          uhm, not anymore but… i opened a new thread : 8.6.80.722-0+83.1 500 to 8.6.80.743-0+84.1 500 upgrade failed.
                          I can make a coredump of that one.

                          1 Reply Last reply Reply Quote 0
                          • thctlo
                            thctlo last edited by

                            2 dump files :
                            https://ufile.io/oyv9v
                            https://ufile.io/zxtbq

                            1 Reply Last reply Reply Quote 0
                            • fbartels
                              fbartels Kopano last edited by

                              Thanks. I’ve attached them in a non public comment to the ticket above.

                              Regards Felix

                              Resources:
                              https://kopano.com/blog/how-to-get-kopano/
                              https://documentation.kopano.io/
                              https://kb.kopano.io/

                              Support overview:
                              https://kopano.com/support/

                              1 Reply Last reply Reply Quote 0
                              • thctlo
                                thctlo last edited by thctlo

                                Hai, im not in the process of removing kopano completely and do a reinstall.
                                with this remove i notice some left overs in the folders.

                                /usr/lib/python2.7/dist-packages/kopano_migration_pst (init.pyc pst.pyc)
                                /usr/lib/python2.7/dist-packages/kopano_search (init.pyc magic.pyc plaintext.pyc version.pyc
                                )
                                /usr/lib/python2.7/dist-packages/kopano_presence (init.pyc version.pyc
                                )
                                /var/lib/kopano/dagent/plugins a image filter leftover.
                                /etc/kopano/quotamail << logical because i added my own notifications.

                                Now im not a coder but i can imagine that such left overs may help in getting more errors.
                                What i wil do, is a good cleanup, i’ll track every kopano thing and remove it, next week i install a now daily.
                                I’'ll keep you guys posted.

                                1 Reply Last reply Reply Quote 0
                                • fbartels
                                  fbartels Kopano @fbartels last edited by

                                  @fbartels said in Crash: kopano core upgrade from : 8.5.81.288-0+53.1 to : 8.6.80.645-0+68.1:

                                  https://jira.kopano.io/browse/KC-1138

                                  with https://stash.kopano.io/projects/KC/repos/kopanocore/commits/4c25198c7a0cb5d0fd944c43bd6f3286f56ead82 now merged the traceback on restart should not occur anymore.

                                  Regards Felix

                                  Resources:
                                  https://kopano.com/blog/how-to-get-kopano/
                                  https://documentation.kopano.io/
                                  https://kb.kopano.io/

                                  Support overview:
                                  https://kopano.com/support/

                                  1 Reply Last reply Reply Quote 0
                                  • thctlo
                                    thctlo last edited by

                                    Thank for the feed back.
                                    +1

                                    1 Reply Last reply Reply Quote 0
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