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    Statement regarding the closure of the Kopano community forum and the end of the community edition

    Crash: kopano core upgrade from : 8.5.81.288-0+53.1 to : 8.6.80.645-0+68.1

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    • Coffee_is_life
      Coffee_is_life last edited by Coffee_is_life

      Good morning @thctlo,

      did you run "update kopano* or a full “update”?
      if only packages with starting name kopano try to run

      (was it apt-get in debian?)
      apt-get update libkc*
      apt-get update libsoap*
      
      or just a full update  "apt-get update"
      

      in earlier versions the dependencies are not updated and the kopano-packages didnt know that libkc is needed.

      coffee_is_life

      1 Reply Last reply Reply Quote 0
      • thctlo
        thctlo last edited by fbartels

        Hai, I’ve create a local apt from the community packages.
        After updating the packages, i run

        apt-get update 
        apt-get upgrade
        apt-get dist-upgrade
        

        No messages about package to be installed.
        apt-cache policy packagename also shows the latest version installed.
        Im modifying my update script for kopano atm, i’ll test it again, that should give me updated packages and i’ll check again.

        1 Reply Last reply Reply Quote 0
        • thctlo
          thctlo last edited by fbartels

          ok, i completely removed kopano from the server, not mysql, since other server is useing that one already.

          reinstalled kopano.

          Wed Apr 25 13:16:36 2018: [crit   ] Fatal error detected. Please report all following information.
          Wed Apr 25 13:16:36 2018: [crit   ] Application kopano-server version: 8.6.80
          Wed Apr 25 13:16:36 2018: [crit   ] OS: Linux, release: 4.9.0-6-amd64, version: #1 SMP Debian 4.9.82-1+deb9u3 (2018-03-02), hardware: x86_64
          Wed Apr 25 13:16:36 2018: [crit   ] Thread name: kopano-server
          Wed Apr 25 13:16:36 2018: [crit   ] Peak RSS: 16312
          Wed Apr 25 13:16:36 2018: [crit   ] Pid 23232 caught SIGSEGV (11), traceback:
          Wed Apr 25 13:16:36 2018: [crit   ] Backtrace:
          Wed Apr 25 13:16:36 2018: [crit   ] #0. /usr/lib/libkcutil.so.0(+0x29bcd) [0x7f6a4842cbcd]
          Wed Apr 25 13:16:36 2018: [crit   ] #1. /usr/lib/libkcutil.so.0(+0x22755) [0x7f6a48425755]
          Wed Apr 25 13:16:36 2018: [crit   ] #2. /usr/lib/libkcutil.so.0(_ZN2KC23generic_sigsegv_handlerEPNS_8ECLoggerEPKcS3_iPK9siginfo_tPKv+0x1c1) [0x7f6a48425a31]
          Wed Apr 25 13:16:36 2018: [crit   ] #3. /lib/x86_64-linux-gnu/libpthread.so.0(+0x110c0) [0x7f6a432940c0]
          Wed Apr 25 13:16:36 2018: [crit   ] #4. /usr/lib/x86_64-linux-gnu/libcrypto.so.1.1(ERR_clear_error+0x54) [0x7f6a470b7ed4]
          Wed Apr 25 13:16:36 2018: [crit   ] #5. /usr/lib/libgsoapssl++-kopano-2.8.62.so(soap_done+0x304) [0x7f6a47625524]
          Wed Apr 25 13:16:36 2018: [crit   ] #6. /usr/lib/libgsoapssl++-kopano-2.8.62.so(soap_free+0x9) [0x7f6a4763eaa9]
          Wed Apr 25 13:16:36 2018: [crit   ] #7. /usr/sbin/kopano-server(+0xf39a) [0x55e144a0539a]
          Wed Apr 25 13:16:36 2018: [crit   ] #8. /usr/sbin/kopano-server(+0xf469) [0x55e144a05469]
          Wed Apr 25 13:16:36 2018: [crit   ] #9. /usr/sbin/kopano-server(+0xcf52) [0x55e144a02f52]
          Wed Apr 25 13:16:36 2018: [crit   ] #10. /usr/sbin/kopano-server(+0xc1f1) [0x55e144a021f1]
          Wed Apr 25 13:16:36 2018: [crit   ] #11. /lib/x86_64-linux-gnu/libc.so.6(+0x35940) [0x7f6a42670940]
          Wed Apr 25 13:16:36 2018: [crit   ] #12. /lib/x86_64-linux-gnu/libc.so.6(+0x3599a) [0x7f6a4267099a]
          Wed Apr 25 13:16:36 2018: [crit   ] #13. /lib/x86_64-linux-gnu/libc.so.6(__libc_start_main+0xf8) [0x7f6a4265b2e8]
          Wed Apr 25 13:16:36 2018: [crit   ] #14. /usr/sbin/kopano-server(+0x7a2a) [0x55e1449fda2a]
          Wed Apr 25 13:16:36 2018: [crit   ] Signal errno: Success, signal code: 1
          Wed Apr 25 13:16:36 2018: [crit   ] Sender pid: 320, sender uid: 0, si_status: 0
          Wed Apr 25 13:16:36 2018: [crit   ] Signal value: 0, faulting address: 0x140
          Wed Apr 25 13:16:36 2018: [crit   ] When reporting this traceback, please include Linux distribution name (and version), system architecture and Kopano version.
          

          Anyone any suggestions?

          1 Reply Last reply Reply Quote 0
          • afassl
            afassl last edited by

            Hi,
            had similar issues with one of 580, looks like there are some issues in the build of the libraries.
            the latest drop fixed all issues at least on Centos 7 -

            1 Reply Last reply Reply Quote 0
            • thctlo
              thctlo last edited by

              hmm, ok lets wait for the next update then…

              1 Reply Last reply Reply Quote 0
              • thctlo
                thctlo last edited by fbartels

                Hai, i noticed the following, providing feedback for others.

                dpkg -l | grep kc
                ii  libkchl0                                  8.4.90.975-0+129.1                         amd64        RAII-based interface for libmapi
                ii  libkcpyconv0                              8.4.0~1103-0+10.1                          amd64        Object conversion functions for Python bindings
                ii  libkcpydirector0                          8.4.0~1103-0+10.1                          amd64        Kopano Python bindings utility library
                

                These three, are still from the previous install and not upgraded.
                Can anyone tell me, why are these not upgraded?
                Maybe because these are not set in the upgrade process to new packages, forgotten/leftovers.

                This is a packaging bug/failure.
                I removed these 3 files from the server in the hope i help preventing the fatal error.

                So how could this happen… i dont know, i upgrade the following way… ( in case of the community version )

                1. i pull all new tar.gz files from the website. ( i pull everything for my OS) ( this is scripted )

                2. Every thing dowloaded is extracted and all deb files are dumpt in a folder. ( this is scripted )

                3. From this folder i run an other script that puts all deb in my apt repo. ( this is scripted )

                4. i myself run the upgrade and follow the process.
                  I do this for multiple sites and this works fine, used this since zarafa 6.40.x .

                i’ve cleared all logs and rebooted the server.

                the result is :

                Tue May  1 16:27:42 2018: [=======] [22477] LMTP service will now exit
                Tue May  1 16:31:50 2018: [=======] [ 1635] Starting kopano-dagent version 8.6.80 (pid 1635) (LMTP mode)
                gateway.log
                Tue May  1 16:27:42 2018: [kopano-gateway|T22017] [=======] POP3/IMAP Gateway will now exit
                Tue May  1 16:31:50 2018: [kopano-gateway|T1637] [=======] Starting kopano-gateway version 8.6.80 (pid 1637)
                ical.log
                Tue May  1 16:31:50 2018: [kopano-ical|T1640] [=======] Starting kopano-ical version 8.6.80 (pid 1640)
                

                migration-pst.log
                monitor.log

                Tue May  1 16:27:42 2018: [notice ] Termination requested, shutting down.
                Tue May  1 16:31:50 2018: [=======] Starting kopano-monitor version 8.6.80 (pid 1639)
                

                presence.log
                search.log

                2018-05-01 16:27:42,392 - search - INFO - stopping search
                2018-05-01 16:31:50,522 - search - INFO - starting search
                2018-05-01 16:31:51,519 - search - INFO - found previous server sync state: 01000000F09A0100
                2018-05-01 16:31:51,540 - search - INFO - starting incremental sync
                2018-05-01 16:31:51,545 - query - INFO - listening on socket file:///var/run/kopano/search.sock
                

                server.log

                Tue May  1 16:29:12 2018: [warning] Shutting down
                Tue May  1 16:29:14 2018: [=======] Server shutdown complete.
                Tue May  1 16:29:14 2018: [crit   ] ----------------------------------------------------------------------
                Tue May  1 16:29:14 2018: [crit   ] Fatal error detected. Please report all following information.
                Tue May  1 16:29:14 2018: [crit   ] Application kopano-server version: 8.6.80
                Tue May  1 16:29:14 2018: [crit   ] OS: Linux, release: 4.9.0-6-amd64, version: #1 SMP Debian 4.9.82-1+deb9u3 (2018-03-02), hardware: x86_64
                Tue May  1 16:29:14 2018: [crit   ] Thread name: kopano-server
                Tue May  1 16:29:14 2018: [crit   ] Peak RSS: 18320
                Tue May  1 16:29:14 2018: [crit   ] Pid 25274 caught SIGSEGV (11), traceback:
                Tue May  1 16:29:14 2018: [crit   ] Backtrace:
                Tue May  1 16:29:14 2018: [crit   ] #0. /usr/lib/libkcutil.so.0(+0x29bcd) [0x7ff60d57cbcd]
                Tue May  1 16:29:14 2018: [crit   ] #1. /usr/lib/libkcutil.so.0(+0x22755) [0x7ff60d575755]
                Tue May  1 16:29:14 2018: [crit   ] #2. /usr/lib/libkcutil.so.0(_ZN2KC23generic_sigsegv_handlerEPNS_8ECLoggerEPKcS3_iPK9siginfo_tPKv+0x1c1) [0x7ff60d575a31]
                Tue May  1 16:29:14 2018: [crit   ] #3. /lib/x86_64-linux-gnu/libpthread.so.0(+0x110c0) [0x7ff6083e40c0]
                Tue May  1 16:29:14 2018: [crit   ] #4. /usr/lib/x86_64-linux-gnu/libcrypto.so.1.1(ERR_clear_error+0x54) [0x7ff60c207ed4]
                Tue May  1 16:29:14 2018: [crit   ] #5. /usr/lib/libgsoapssl++-kopano-2.8.62.so(soap_done+0x304) [0x7ff60c775524]
                Tue May  1 16:29:14 2018: [crit   ] #6. /usr/lib/libgsoapssl++-kopano-2.8.62.so(soap_free+0x9) [0x7ff60c78eaa9]
                Tue May  1 16:29:14 2018: [crit   ] #7. /usr/sbin/kopano-server(+0xf39a) [0x557b31bea39a]
                Tue May  1 16:29:14 2018: [crit   ] #8. /usr/sbin/kopano-server(+0xf469) [0x557b31bea469]
                Tue May  1 16:29:14 2018: [crit   ] #9. /usr/sbin/kopano-server(+0xcf52) [0x557b31be7f52]
                Tue May  1 16:29:14 2018: [crit   ] #10. /usr/sbin/kopano-server(+0xc1f1) [0x557b31be71f1]
                Tue May  1 16:29:14 2018: [crit   ] #11. /lib/x86_64-linux-gnu/libc.so.6(+0x35940) [0x7ff6077c0940]
                Tue May  1 16:29:14 2018: [crit   ] #12. /lib/x86_64-linux-gnu/libc.so.6(+0x3599a) [0x7ff6077c099a]
                Tue May  1 16:29:14 2018: [crit   ] #13. /lib/x86_64-linux-gnu/libc.so.6(__libc_start_main+0xf8) [0x7ff6077ab2e8]
                Tue May  1 16:29:14 2018: [crit   ] #14. /usr/sbin/kopano-server(+0x7a2a) [0x557b31be2a2a]
                Tue May  1 16:29:14 2018: [crit   ] Signal errno: Success, signal code: 1
                Tue May  1 16:29:14 2018: [crit   ] Sender pid: 320, sender uid: 0, si_status: 0
                Tue May  1 16:29:14 2018: [crit   ] Signal value: 0, faulting address: 0x140
                Tue May  1 16:29:14 2018: [crit   ] When reporting this traceback, please include Linux distribution name (and version), system architecture and Kopano version.
                Tue May  1 16:31:48 2018: [=======] Starting kopano-server version 8.6.80 (pid 1632)
                Tue May  1 16:31:49 2018: [error  ] Coredumps will not be generated: kopano-server requires the fs.suid_dumpable sysctl to contain the value 2, not 0. See kopano-coredump(5) for details.
                

                spamd.log
                spooler.log

                Tue May  1 16:27:42 2018: [warning] [23726] Still waiting for 0 thread(s) to exit.
                Tue May  1 16:31:50 2018: [=======] [ 1634] Starting kopano-spooler version 8.6.80 (pid 1634)
                

                now i stop kopano-server again.

                Tue May  1 16:33:41 2018: [warning] Shutting down
                Tue May  1 16:33:43 2018: [=======] Server shutdown complete.
                Tue May  1 16:33:43 2018: [crit   ] ----------------------------------------------------------------------
                Tue May  1 16:33:43 2018: [crit   ] Fatal error detected. Please report all following information.
                Tue May  1 16:33:43 2018: [crit   ] Application kopano-server version: 8.6.80
                Tue May  1 16:33:43 2018: [crit   ] OS: Linux, release: 4.9.0-6-amd64, version: #1 SMP Debian 4.9.82-1+deb9u3 (2018-03-02), hardware: x86_64
                Tue May  1 16:33:43 2018: [crit   ] Thread name: kopano-server
                Tue May  1 16:33:43 2018: [crit   ] Peak RSS: 18488
                Tue May  1 16:33:43 2018: [crit   ] Pid 1632 caught SIGSEGV (11), traceback:
                Tue May  1 16:33:43 2018: [crit   ] Backtrace:
                Tue May  1 16:33:43 2018: [crit   ] #0. /usr/lib/libkcutil.so.0(+0x29bcd) [0x7fce0d334bcd]
                Tue May  1 16:33:43 2018: [crit   ] #1. /usr/lib/libkcutil.so.0(+0x22755) [0x7fce0d32d755]
                Tue May  1 16:33:43 2018: [crit   ] #2. /usr/lib/libkcutil.so.0(_ZN2KC23generic_sigsegv_handlerEPNS_8ECLoggerEPKcS3_iPK9siginfo_tPKv+0x1c1) [0x7fce0d32da31]
                Tue May  1 16:33:43 2018: [crit   ] #3. /lib/x86_64-linux-gnu/libpthread.so.0(+0x110c0) [0x7fce0819c0c0]
                Tue May  1 16:33:43 2018: [crit   ] #4. /usr/lib/x86_64-linux-gnu/libcrypto.so.1.1(ERR_clear_error+0x54) [0x7fce0bfbfed4]
                Tue May  1 16:33:43 2018: [crit   ] #5. /usr/lib/libgsoapssl++-kopano-2.8.62.so(soap_done+0x304) [0x7fce0c52d524]
                Tue May  1 16:33:43 2018: [crit   ] #6. /usr/lib/libgsoapssl++-kopano-2.8.62.so(soap_free+0x9) [0x7fce0c546aa9]
                Tue May  1 16:33:43 2018: [crit   ] #7. /usr/sbin/kopano-server(+0xf39a) [0x5602703e139a]
                Tue May  1 16:33:43 2018: [crit   ] #8. /usr/sbin/kopano-server(+0xf469) [0x5602703e1469]
                Tue May  1 16:33:43 2018: [crit   ] #9. /usr/sbin/kopano-server(+0xcf52) [0x5602703def52]
                Tue May  1 16:33:43 2018: [crit   ] #10. /usr/sbin/kopano-server(+0xc1f1) [0x5602703de1f1]
                Tue May  1 16:33:43 2018: [crit   ] #11. /lib/x86_64-linux-gnu/libc.so.6(+0x35940) [0x7fce07578940]
                Tue May  1 16:33:43 2018: [crit   ] #12. /lib/x86_64-linux-gnu/libc.so.6(+0x3599a) [0x7fce0757899a]
                Tue May  1 16:33:43 2018: [crit   ] #13. /lib/x86_64-linux-gnu/libc.so.6(__libc_start_main+0xf8) [0x7fce075632e8]
                Tue May  1 16:33:43 2018: [crit   ] #14. /usr/sbin/kopano-server(+0x7a2a) [0x5602703d9a2a]
                Tue May  1 16:33:43 2018: [crit   ] Signal errno: Success, signal code: 1
                Tue May  1 16:33:43 2018: [crit   ] Sender pid: 320, sender uid: 0, si_status: 0
                Tue May  1 16:33:43 2018: [crit   ] Signal value: 0, faulting address: 0x140
                Tue May  1 16:33:43 2018: [crit   ] When reporting this traceback, please include Linux distribution name (and version), system architecture and Kopano version.
                

                and the start again.

                Tue May  1 16:34:14 2018: [=======] Starting kopano-server version 8.6.80 (pid 1797)
                Tue May  1 16:34:14 2018: [error  ] Coredumps will not be generated: kopano-server requires the fs.suid_dumpable sysctl to contain the value 2, not 0. See kopano-coredump(5) for details.
                

                again…

                Tue May  1 16:34:34 2018: [=======] Server shutdown complete.
                Tue May  1 16:34:34 2018: [crit   ] ----------------------------------------------------------------------
                Tue May  1 16:34:34 2018: [crit   ] Fatal error detected. Please report all following information.
                Tue May  1 16:34:34 2018: [crit   ] Application kopano-server version: 8.6.80
                Tue May  1 16:34:34 2018: [crit   ] OS: Linux, release: 4.9.0-6-amd64, version: #1 SMP Debian 4.9.82-1+deb9u3 (2018-03-02), hardware: x86_64
                Tue May  1 16:34:34 2018: [crit   ] Thread name: kopano-server
                Tue May  1 16:34:34 2018: [crit   ] Peak RSS: 18176
                Tue May  1 16:34:34 2018: [crit   ] Pid 1797 caught SIGSEGV (11), traceback:
                Tue May  1 16:34:34 2018: [crit   ] Backtrace:
                Tue May  1 16:34:34 2018: [crit   ] #0. /usr/lib/libkcutil.so.0(+0x29bcd) [0x7f800a804bcd]
                Tue May  1 16:34:34 2018: [crit   ] #1. /usr/lib/libkcutil.so.0(+0x22755) [0x7f800a7fd755]
                Tue May  1 16:34:34 2018: [crit   ] #2. /usr/lib/libkcutil.so.0(_ZN2KC23generic_sigsegv_handlerEPNS_8ECLoggerEPKcS3_iPK9siginfo_tPKv+0x1c1) [0x7f800a7fda31]
                Tue May  1 16:34:34 2018: [crit   ] #3. /lib/x86_64-linux-gnu/libpthread.so.0(+0x110c0) [0x7f800566c0c0]
                Tue May  1 16:34:34 2018: [crit   ] #4. /usr/lib/x86_64-linux-gnu/libcrypto.so.1.1(ERR_clear_error+0x54) [0x7f800948fed4]
                Tue May  1 16:34:34 2018: [crit   ] #5. /usr/lib/libgsoapssl++-kopano-2.8.62.so(soap_done+0x304) [0x7f80099fd524]
                Tue May  1 16:34:34 2018: [crit   ] #6. /usr/lib/libgsoapssl++-kopano-2.8.62.so(soap_free+0x9) [0x7f8009a16aa9]
                Tue May  1 16:34:34 2018: [crit   ] #7. /usr/sbin/kopano-server(+0xf39a) [0x5612bfbcd39a]
                Tue May  1 16:34:34 2018: [crit   ] #8. /usr/sbin/kopano-server(+0xf469) [0x5612bfbcd469]
                Tue May  1 16:34:34 2018: [crit   ] #9. /usr/sbin/kopano-server(+0xcf52) [0x5612bfbcaf52]
                Tue May  1 16:34:34 2018: [crit   ] #10. /usr/sbin/kopano-server(+0xc1f1) [0x5612bfbca1f1]
                Tue May  1 16:34:34 2018: [crit   ] #11. /lib/x86_64-linux-gnu/libc.so.6(+0x35940) [0x7f8004a48940]
                Tue May  1 16:34:34 2018: [crit   ] #12. /lib/x86_64-linux-gnu/libc.so.6(+0x3599a) [0x7f8004a4899a]
                Tue May  1 16:34:34 2018: [crit   ] #13. /lib/x86_64-linux-gnu/libc.so.6(__libc_start_main+0xf8) [0x7f8004a332e8]
                Tue May  1 16:34:34 2018: [crit   ] #14. /usr/sbin/kopano-server(+0x7a2a) [0x5612bfbc5a2a]
                Tue May  1 16:34:34 2018: [crit   ] Signal errno: Success, signal code: 1
                Tue May  1 16:34:34 2018: [crit   ] Sender pid: 320, sender uid: 0, si_status: 0
                Tue May  1 16:34:34 2018: [crit   ] Signal value: 0, faulting address: 0x140
                Tue May  1 16:34:34 2018: [crit   ] When reporting this traceback, please include Linux distribution name (and version), system architecture and Kopano version.
                Tue May  1 16:34:38 2018: [=======] Starting kopano-server version 8.6.80 (pid 1825)
                Tue May  1 16:34:38 2018: [error  ] Coredumps will not be generated: kopano-server requires the fs.suid_dumpable sysctl to contain the value 2, not 0. See kopano-coredump(5) for details.
                

                so the error now only happens when i stop kopano.

                fbartels 1 Reply Last reply Reply Quote 0
                • thctlo
                  thctlo last edited by fbartels

                  A new version was pulled to my repo.

                  apt-cache policy kopano-server
                  kopano-server:
                    Installed: 8.6.80.645-0+68.1
                    Candidate: 8.6.80.713-0+76.1
                    Version table:
                       8.6.80.713-0+76.1 500
                          500 file:/home/kopano/apt amd64/ Packages
                   *** 8.6.80.645-0+68.1 500
                          500 file:/home/kopano/apt amd64/ Packages
                          100 /var/lib/dpkg/status
                  
                  Reading package lists... Done
                  Building dependency tree
                  Reading state information... Done
                  Calculating upgrade... Done
                  The following packages were automatically installed and are no longer required:
                    php-mysql php-smbclient
                  Use 'apt autoremove' to remove them.
                  The following packages have been kept back:
                    php-smbclient
                  The following packages will be upgraded:
                    kopano-backup kopano-bash-completion kopano-client kopano-common kopano-contacts kopano-dagent kopano-gateway kopano-ical kopano-lang kopano-monitor kopano-search kopano-server kopano-server-packages
                    kopano-spooler kopano-utils kopano-webapp kopano-webapp-plugin-files kopano-webapp-plugin-intranet kopano-webapp-plugin-mdm kopano-webapp-plugin-smime kopano-webapp-plugin-spell
                    kopano-webapp-plugin-titlecounter libkcarchiver0 libkcarchivercore0 libkcfreebusy0 libkcicalmapi0 libkcinetmapi0 libkcmapi0 libkcserver0 libkcsoap0 libkcssl0 libkcsync0 libkcutil0 libmapi1 php7-mapi
                    python2-kopano python2-mapi
                  37 upgraded, 0 newly installed, 0 to remove and 1 not upgraded.
                  Need to get 0 B/10.7 MB of archives.
                  After this operation, 582 kB disk space will be freed.
                  Do you want to continue? [Y/n]
                  
                  apt-cache policy php-smbclient
                  php-smbclient:
                    Installed: 0.8.0-3
                    Candidate: 0.9.0-1+45.1
                    Version table:
                       0.9.0-1+45.1 500
                          500 file:/home/kopano/apt amd64/ Packages
                   *** 0.8.0-3 500
                          500 http://ftp.nl.debian.org/debian stretch/main amd64 Packages
                          100 /var/lib/dpkg/status
                  
                   apt-get install php-smbclient
                  Reading package lists... Done
                  Building dependency tree
                  Reading state information... Done
                  Some packages could not be installed. This may mean that you have
                  requested an impossible situation or if you are using the unstable
                  distribution that some required packages have not yet been created
                  or been moved out of Incoming.
                  The following information may help to resolve the situation:
                  
                  The following packages have unmet dependencies:
                   php-smbclient : Depends: phpapi-20131226 but it is not installable
                  E: Unable to correct problems, you have held broken packages.
                  
                  apt-get dist-upgrade
                  Reading package lists... Done
                  Building dependency tree
                  Reading state information... Done
                  Calculating upgrade... Done
                  The following packages were automatically installed and are no longer required:
                    php-mysql php-smbclient
                  Use 'apt autoremove' to remove them.
                  The following packages will be upgraded:
                    kopano-backup kopano-bash-completion kopano-client kopano-common kopano-contacts kopano-dagent kopano-gateway kopano-ical kopano-lang kopano-monitor kopano-search kopano-server kopano-server-packages
                    kopano-spooler kopano-utils kopano-webapp kopano-webapp-plugin-files kopano-webapp-plugin-intranet kopano-webapp-plugin-mdm kopano-webapp-plugin-smime kopano-webapp-plugin-spell
                    kopano-webapp-plugin-titlecounter libkcarchiver0 libkcarchivercore0 libkcfreebusy0 libkcicalmapi0 libkcinetmapi0 libkcmapi0 libkcserver0 libkcsoap0 libkcssl0 libkcsync0 libkcutil0 libmapi1 php7-mapi
                    python2-kopano python2-mapi
                  37 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
                  Need to get 0 B/10.7 MB of archives.
                  After this operation, 582 kB disk space will be freed.
                  Do you want to continue? [Y/n]
                  

                  hmm, this is for tomorrow… my work ends now.

                  fbartels 1 Reply Last reply Reply Quote 0
                  • fbartels
                    fbartels Kopano @thctlo last edited by fbartels

                    @thctlo said in Crash: kopano core upgrade from : 8.5.81.288-0+53.1 to : 8.6.80.645-0+68.1:

                    These three, are still from the previous install and not upgraded.
                    Can anyone tell me, why are these not upgraded?

                    These packages have been retired a while ago. There are “replaced” instructions in the packaging for these. e.g.:

                    Package: python2-mapi
                    Priority: optional
                    Section: python
                    Installed-Size: 1690
                    Maintainer: Kopano Development <development@kopano.io>
                    Architecture: amd64
                    Source: kopano
                    Version: 8.6.80.713-0+76.1
                    Replaces: libkcpyconv0, libkcpydirector0, python-mapi
                    Depends: libc6 (>= 2.14), libgcc1 (>= 1:3.0), libkcfreebusy0, libkcicalmapi0, libkcinetmapi0, libkcmapi0, libkcsync0, libkcutil0, libmapi1, libpython2.7 (>= 2.7), libstdc++6 (>= 5.2), kopano-client (= 8.6.80.713-0+76.1)
                    Filename: ./amd64/python2-mapi_8.6.80.713-0+76.1_amd64.deb
                    Size: 290656
                    MD5sum: 904ebd541aa92cd8e6383f882d161557
                    SHA1: bd578cd44d60d5c8c7cb580da187c84a87aac6bd
                    SHA256: cf1d71cb6dcb0196e7ad5b21e9e86a6be13e075ce1e71595613f426c653b5f28
                    SHA512: d03bb07883e0b91e1866ff082e89c8f023a18586a295bddcc6fca627c056b54ce417f74fc964c6b0e8247cc4f0816c4dad7cf71cbd5a7fc764f896944b33fc90
                    Description: Python bindings for MAPI
                     Low-level (SWIG-generated) Python bindings for MAPI. Using this
                     module, you can create Python programs which use MAPI calls to
                     interact with Kopano.
                    

                    Edit: tried reproducing the traceback and was successful. I created https://jira.kopano.io/browse/KC-1138 to follow up on this.

                    PS: please use code blocks (markdown formatting) when posting terminal output. this makes it easier to read for others.

                    Regards Felix

                    Resources:
                    https://kopano.com/blog/how-to-get-kopano/
                    https://documentation.kopano.io/
                    https://kb.kopano.io/

                    Support overview:
                    https://kopano.com/support/

                    fbartels 1 Reply Last reply Reply Quote 0
                    • fbartels
                      fbartels Kopano @thctlo last edited by

                      @thctlo said in Crash: kopano core upgrade from : 8.5.81.288-0+53.1 to : 8.6.80.645-0+68.1:

                      The following packages have unmet dependencies:
                      php-smbclient : Depends: phpapi-20131226 but it is not installable

                      It seems you are trying to install a package, that was built for Debian 8 on Debian 9.

                      Regards Felix

                      Resources:
                      https://kopano.com/blog/how-to-get-kopano/
                      https://documentation.kopano.io/
                      https://kb.kopano.io/

                      Support overview:
                      https://kopano.com/support/

                      1 Reply Last reply Reply Quote 0
                      • thctlo
                        thctlo last edited by

                        Hai Felix,

                        Thank you for this hint. i noticed the following.
                        The version of files-2.1.3.255-Debian_9.0-all does not contain php-smbclient.
                        files-2.1.3.255-Debian_8.0-all does have it, a missed update in my personal repo.

                        but im wondering, the package kopano-webapp-plugin-files, that should have a recommended to php-smbclient
                        thats missing.

                        kopano-webapp-plugin-files:
                          Installed: 2.1.3.259+169.2
                          Candidate: 2.1.3.259+169.2
                          Version table:
                         *** 2.1.3.259+169.2 500
                                500 file:/home/kopano/apt amd64/ Packages
                                100 /var/lib/dpkg/status
                             2.1.3.255+167.1 500
                                500 file:/home/kopano/apt amd64/ Packages```
                        
                        I've installed the debian version of php-smbclient or does kopano-webapp-plugin-filesbackend-smb replace it. 
                        because if thats the case, then this is a package replace miss also. 
                        
                        After these changes, i rebooted the server but the bugcheck is still there when i stop kopano-server.
                        It's not crashing at startup. 
                        Do you want/need extra info on this
                        fbartels 1 Reply Last reply Reply Quote 0
                        • thctlo
                          thctlo last edited by

                          Hai,

                          I have just upgraded to the latest daily packages.

                          kopano-server:
                            Installed: 8.6.80.722-0+83.1
                            Candidate: 8.6.80.722-0+83.1
                            Version table:
                           *** 8.6.80.722-0+83.1 500
                                  500 file:/home/kopano/apt amd64/ Packages
                                  100 /var/lib/dpkg/status
                               8.6.80.713-0+76.1 500
                                  500 file:/home/kopano/apt amd64/ Packages
                               8.6.80.645-0+68.1 500
                                  500 file:/home/kopano/apt amd64/ Packages```
                          
                          and the result is still the same. 
                          
                          ```Thu May  3 15:54:44 2018: [error  ] Previous message logged 8 times
                          Thu May  3 15:54:44 2018: [warning] Shutting down
                          Thu May  3 15:54:46 2018: [=======] Server shutdown complete.
                          Thu May  3 15:54:46 2018: [crit   ] ----------------------------------------------------------------------
                          Thu May  3 15:54:46 2018: [crit   ] Fatal error detected. Please report all following information.
                          Thu May  3 15:54:46 2018: [crit   ] Application kopano-server version: 8.6.80
                          Thu May  3 15:54:46 2018: [crit   ] OS: Linux, release: 4.9.0-6-amd64, version: #1 SMP Debian 4.9.88-1 (2018-04-29), hardware: x86_64
                          Thu May  3 15:54:46 2018: [crit   ] Thread name: kopano-server
                          Thu May  3 15:54:46 2018: [crit   ] Peak RSS: 30648
                          Thu May  3 15:54:46 2018: [crit   ] Pid 7014 caught SIGSEGV (11), traceback:
                          Thu May  3 15:54:46 2018: [crit   ] Backtrace:
                          Thu May  3 15:54:46 2018: [crit   ] #0. /usr/lib/libkcutil.so.0(+0x29bcd) [0x7faee627cbcd]
                          Thu May  3 15:54:46 2018: [crit   ] #1. /usr/lib/libkcutil.so.0(+0x22755) [0x7faee6275755]
                          Thu May  3 15:54:46 2018: [crit   ] #2. /usr/lib/libkcutil.so.0(_ZN2KC23generic_sigsegv_handlerEPNS_8ECLoggerEPKcS3_iPK9siginfo_tPKv+0x1c1) [0x7faee6275a31]
                          Thu May  3 15:54:46 2018: [crit   ] #3. /lib/x86_64-linux-gnu/libpthread.so.0(+0x110c0) [0x7faee11040c0]
                          Thu May  3 15:54:46 2018: [crit   ] #4. /usr/lib/x86_64-linux-gnu/libcrypto.so.1.1(ERR_clear_error+0x54) [0x7faee4f27ed4]
                          Thu May  3 15:54:46 2018: [crit   ] #5. /usr/lib/libgsoapssl++-kopano-2.8.62.so(soap_done+0x304) [0x7faee5495524]
                          Thu May  3 15:54:46 2018: [crit   ] #6. /usr/lib/libgsoapssl++-kopano-2.8.62.so(soap_free+0x9) [0x7faee54aeaa9]
                          Thu May  3 15:54:46 2018: [crit   ] #7. /usr/sbin/kopano-server(+0xf18a) [0x5555d3ebe18a]
                          Thu May  3 15:54:46 2018: [crit   ] #8. /usr/sbin/kopano-server(+0xf259) [0x5555d3ebe259]
                          Thu May  3 15:54:46 2018: [crit   ] #9. /usr/sbin/kopano-server(+0xc161) [0x5555d3ebb161]
                          Thu May  3 15:54:46 2018: [crit   ] #10. /lib/x86_64-linux-gnu/libc.so.6(+0x35940) [0x7faee04e0940]
                          Thu May  3 15:54:46 2018: [crit   ] #11. /lib/x86_64-linux-gnu/libc.so.6(+0x3599a) [0x7faee04e099a]
                          Thu May  3 15:54:46 2018: [crit   ] #12. /lib/x86_64-linux-gnu/libc.so.6(__libc_start_main+0xf8) [0x7faee04cb2e8]
                          Thu May  3 15:54:46 2018: [crit   ] #13. /usr/sbin/kopano-server(+0x799a) [0x5555d3eb699a]
                          Thu May  3 15:54:46 2018: [crit   ] Signal errno: Success, signal code: 1
                          Thu May  3 15:54:46 2018: [crit   ] Sender pid: 320, sender uid: 0, si_status: 0
                          Thu May  3 15:54:46 2018: [crit   ] Signal value: 0, faulting address: 0x140
                          Thu May  3 15:54:46 2018: [crit   ] When reporting this traceback, please include Linux distribution name (and version), system architecture and Kopano version.
                          Thu May  3 15:54:49 2018: [=======] Starting kopano-server version 8.6.80 (pid 7776)
                          Thu May  3 15:54:49 2018: [error  ] Coredumps will not be generated: kopano-server requires the fs.suid_dumpable sysctl to contain the value 2, not 0. See kopano-coredump(5) for details. ```
                          fbartels 1 Reply Last reply Reply Quote 0
                          • fbartels
                            fbartels Kopano @thctlo last edited by

                            @thctlo said in Crash: kopano core upgrade from : 8.5.81.288-0+53.1 to : 8.6.80.645-0+68.1:

                            The version of files-2.1.3.255-Debian_9.0-all does not contain php-smbclient.
                            files-2.1.3.255-Debian_8.0-all does have it,

                            Yes, I’m not really familiar about the files plugin, but I guess it is not part of the archiver since it’s already part of the distributions repository.

                            @thctlo said in Crash: kopano core upgrade from : 8.5.81.288-0+53.1 to : 8.6.80.645-0+68.1:

                            I’ve installed the debian version of php-smbclient or does kopano-webapp-plugin-filesbackend-smb replace it.
                            because if thats the case, then this is a package replace miss also.

                            No, I would see a requirement between the SMB backend and the smbclient package.

                            Regards Felix

                            Resources:
                            https://kopano.com/blog/how-to-get-kopano/
                            https://documentation.kopano.io/
                            https://kb.kopano.io/

                            Support overview:
                            https://kopano.com/support/

                            1 Reply Last reply Reply Quote 0
                            • fbartels
                              fbartels Kopano @thctlo last edited by

                              @thctlo said in Crash: kopano core upgrade from : 8.5.81.288-0+53.1 to : 8.6.80.645-0+68.1:

                              Do you want/need extra info on this

                              could you create a core dump file for the crash?

                              Regards Felix

                              Resources:
                              https://kopano.com/blog/how-to-get-kopano/
                              https://documentation.kopano.io/
                              https://kb.kopano.io/

                              Support overview:
                              https://kopano.com/support/

                              1 Reply Last reply Reply Quote 0
                              • thctlo
                                thctlo last edited by

                                uhm, not anymore but… i opened a new thread : 8.6.80.722-0+83.1 500 to 8.6.80.743-0+84.1 500 upgrade failed.
                                I can make a coredump of that one.

                                1 Reply Last reply Reply Quote 0
                                • thctlo
                                  thctlo last edited by

                                  2 dump files :
                                  https://ufile.io/oyv9v
                                  https://ufile.io/zxtbq

                                  1 Reply Last reply Reply Quote 0
                                  • fbartels
                                    fbartels Kopano last edited by

                                    Thanks. I’ve attached them in a non public comment to the ticket above.

                                    Regards Felix

                                    Resources:
                                    https://kopano.com/blog/how-to-get-kopano/
                                    https://documentation.kopano.io/
                                    https://kb.kopano.io/

                                    Support overview:
                                    https://kopano.com/support/

                                    1 Reply Last reply Reply Quote 0
                                    • thctlo
                                      thctlo last edited by thctlo

                                      Hai, im not in the process of removing kopano completely and do a reinstall.
                                      with this remove i notice some left overs in the folders.

                                      /usr/lib/python2.7/dist-packages/kopano_migration_pst (init.pyc pst.pyc)
                                      /usr/lib/python2.7/dist-packages/kopano_search (init.pyc magic.pyc plaintext.pyc version.pyc
                                      )
                                      /usr/lib/python2.7/dist-packages/kopano_presence (init.pyc version.pyc
                                      )
                                      /var/lib/kopano/dagent/plugins a image filter leftover.
                                      /etc/kopano/quotamail << logical because i added my own notifications.

                                      Now im not a coder but i can imagine that such left overs may help in getting more errors.
                                      What i wil do, is a good cleanup, i’ll track every kopano thing and remove it, next week i install a now daily.
                                      I’'ll keep you guys posted.

                                      1 Reply Last reply Reply Quote 0
                                      • fbartels
                                        fbartels Kopano @fbartels last edited by

                                        @fbartels said in Crash: kopano core upgrade from : 8.5.81.288-0+53.1 to : 8.6.80.645-0+68.1:

                                        https://jira.kopano.io/browse/KC-1138

                                        with https://stash.kopano.io/projects/KC/repos/kopanocore/commits/4c25198c7a0cb5d0fd944c43bd6f3286f56ead82 now merged the traceback on restart should not occur anymore.

                                        Regards Felix

                                        Resources:
                                        https://kopano.com/blog/how-to-get-kopano/
                                        https://documentation.kopano.io/
                                        https://kb.kopano.io/

                                        Support overview:
                                        https://kopano.com/support/

                                        1 Reply Last reply Reply Quote 0
                                        • thctlo
                                          thctlo last edited by

                                          Thank for the feed back.
                                          +1

                                          1 Reply Last reply Reply Quote 0
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