Navigation

    Kopano
    • Register
    • Login
    • Search
    • Categories
    • Get Official Kopano Support
    • Recent
    Statement regarding the closure of the Kopano community forum and the end of the community edition

    IOS Devices dont getting synced anymore since z-push/kopano Update

    Z-Push when using Kopano
    6
    31
    4755
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • vm_machina
      vm_machina last edited by

      Hello Manfred

      for testing purpose i switched to sql states one time. Without Success. Problem still exists.
      I reinstalled z-pusg acouple of Times new wihtout Success.
      I try it again to reinstall it and coming back here with my findings.

      1 Reply Last reply Reply Quote 0
      • Vogi
        Vogi last edited by

        Hello!

        I run into same problem after updating kopanocore to latest master from repository and z-push from 2.3.9 to 2.4.0.
        I am running a gentoo server and I’m compiling from source.

        First I tried downgrading z-push to 2.3.9 first but that didn’t help.
        After switiching kopanocore from master to 8.6.x branch it was working again.
        I switched to z-push 2.4.0 again afterwards - also without any issues.

        I haven’t checked which commit caused that problem, because I hadn’t time anymore…

        1 Reply Last reply Reply Quote 0
        • vm_machina
          vm_machina last edited by vm_machina

          How can i downgrade ?
          Where can i find the 8.6.x Branch ?
          I am on Kopano 8.6.80.3 an having the Problem

          1 Reply Last reply Reply Quote 0
          • Manfred
            Manfred Kopano last edited by

            Hi Stefan,

            for the best practice for the downgrade you should ask Kopano Support. If you don’t have a Kopano subscription, try asking in the core subforum. There’s also a thread regarding Kopano rollback: https://forum.kopano.io/topic/327/kopano-core-rollback

            Manfred

            1 Reply Last reply Reply Quote 0
            • vm_machina
              vm_machina last edited by

              Cannot download kopano core-8.4.90 for ubuntu 16.04 x64 anymore. This was my last Working Version. :(

              1 Reply Last reply Reply Quote 0
              • onex.de
                onex.de last edited by onex.de

                It seems, I have the same problem on my Google Pixel 2 on latest Kopano for UCS (Univention)
                WebApp: 3.4.9.1330+53.1
                Kopano Core: 8.5.5
                Z-Push: 2.4.0+0-0

                I deleted the account on my mobil and deleted all related account data with z-push-admin, then I recreated the account on my mobile, it begun syncing and after several /usr/share/z-push/backend/kopano/mapiprovider.php:997 Undefined offset errors and some loop messages, z-push reportet the sync to be finished and my mobile still tries to sync all unsynced data without any new connection to the server.

                Addendum: I did my fifth account recreation on my mobile and this time I didn’t activate downloading attachments via WLAN (wifi) and now it seemed to finally sync, but with a lot of the errors and warnings, mentioned above.

                1 Reply Last reply Reply Quote 0
                • vm_machina
                  vm_machina last edited by vm_machina

                  Hello

                  I Reinstalled z-Push 2.4 from The Repo (no tarball) fresh without success. Also the downgrade to kopano 8.5.5 didnt resvolve the issue.

                  Br Stefan

                  1 Reply Last reply Reply Quote 0
                  • Manfred
                    Manfred Kopano last edited by

                    Hi Stefan,

                    is it still the same problem that the sync won’t complete? Can you post z-push-admin output for that device and user?

                    Manfred

                    1 Reply Last reply Reply Quote 0
                    • vm_machina
                      vm_machina last edited by

                      Hello Manfred

                      here we go:

                      Synchronized devices of user: usera
-----------------------------------------------------
DeviceId:               xxxx
Device type:            iPhone
UserAgent:              Apple-iPhone9C4/1504.100
Device Model:           iPhone9C4
Device friendly name:   iPhone 7 Plus
Device OS:              iOS 11.2.6 15D100
Device OS Language:     de-DE
ActiveSync version:     14.1
First sync:             2018-03-23 07:21
Last sync:              2018-03-23 15:38
Sync Period:            unlimited (0)
Total folders:          26
Short folder Ids:       Yes
Synchronized folders:   6 (2 in progress)
Synchronized data:      Emails(2) Contacts Calendars Notes Tasks
Synchronization progress:
        Folder: Inbox                Sync: Synchronizing Status:  1% (559/40955)
        Folder: Sent Items           Sync: Synchronizing Status:  3% (59/2068)
Additional Folders:     none
Status:                 OK
WipeRequest on:         not set
WipeRequest by:         not set
Wiped on:               not set
Policy name:            default
Attention needed:       No errors known

                      No Success. Stucks since Hours… (Status)

                      1 Reply Last reply Reply Quote 0
                      • Manfred
                        Manfred Kopano last edited by

                        Hi Stefan,

                        there are 40k emails in your inbox. Have you tried synchronising a shorter period of time? Are there any errors in z-push.log or server.log of kopano? Do you have another device to try to sync?

                        Manfred

                        1 Reply Last reply Reply Quote 0
                        • ablanco
                          ablanco last edited by ablanco

                          Hi!

                          I have the same problem with upgrade 8.6, I deleted all devices and sync again, the result:

                          z-push-error.log:

                          29/04/2018 12:12:02 [12054] [FATAL] [ablanco] Exception: (ProvisioningRequiredException) - Retry after sending a PROVISION command
29/04/2018 12:13:07 [21942] [FATAL] [ablanco] Exception: (ProvisioningRequiredException) - Retry after sending a PROVISION command

                          z-push-admin:

                          Synchronized devices of user: USER
---------------------------------------------------
DeviceId:               XXXXX
Device type:            iPad
UserAgent:              Apple-iPad4C2/1505.302
Device Model:           iPad4C2
Device friendly name:   iPad Air
Device OS:              iOS 11.3.1 15E302
Device OS Language:     es
ActiveSync version:     14.1
First sync:             2018-04-29 12:12
Last sync:              2018-04-29 12:12
Sync Period:            unlimited (0)
Total folders:          0
Short folder Ids:       No
Synchronized folders:   0
Synchronized data:      None available
Additional Folders:     none
Status:                 OK
WipeRequest on:         not set
WipeRequest by:         not set
Wiped on:               not set
Policy name:            default
Attention needed:       No errors known
-----------------------------------------------------
DeviceId:               XXXXXX
Device type:            iPhone
UserAgent:              Apple-iPhone9C3/1505.302
Device Model:           iPhone9C3
Device friendly name:   Negro iPhone 7
Device OS:              iOS 11.3.1 15E302
Device OS Language:     es-ES
ActiveSync version:     14.1
First sync:             2018-04-29 12:13
Last sync:              2018-04-29 12:13
Sync Period:            unlimited (0)
Total folders:          0
Short folder Ids:       No
Synchronized folders:   0
Synchronized data:      None available
Additional Folders:     none
Status:                 OK
WipeRequest on:         not set
WipeRequest by:         not set
Wiped on:               not set
Policy name:            default
Attention needed:       No errors known

                          Thanks! :)

                          1 Reply Last reply Reply Quote 0
                          • Manfred
                            Manfred Kopano last edited by

                            Hi ablanco,

                            how do you deleted all devices? With z-push-admin?

                            Please also post z-push.log at least at DEBUG level.

                            Have you tried removing the account on the device and adding it again?

                            Manfred

                            1 Reply Last reply Reply Quote 0
                            • ablanco
                              ablanco last edited by

                              This post is deleted!
                              ablanco 1 Reply Last reply Reply Quote 0
                              • ablanco
                                ablanco @ablanco last edited by ablanco

                                Hi Manfred,

                                Yes I delete all devices with z-push-admin and remove the account on all devices.

                                The log at the same moment:

                                29/04/2018 12:12:02 [12054] [DEBUG] [ablanco] -------- Start
29/04/2018 12:12:02 [12054] [DEBUG] [ablanco] cmd='FolderSync' devType='iPad' devId='XXXX' getUser='ablanco' from='77.228.72.112' version='2.4.1.beta1+3-                                                                        0' method='POST'
29/04/2018 12:12:02 [12054] [DEBUG] [ablanco] Used timezone 'Europe/Madrid'
29/04/2018 12:12:02 [12054] [DEBUG] [ablanco] ZPush::GetBackend(): trying autoload backend 'BackendKopano'
29/04/2018 12:12:02 [12054] [DEBUG] [ablanco] BackendKopano using PHP-MAPI version: 8.6.80 - PHP version: 5.5.9-1ubuntu4.24
29/04/2018 12:12:02 [12054] [DEBUG] [ablanco] Request::ProcessHeaders() ASVersion: 14.1
29/04/2018 12:12:02 [12054] [DEBUG] [ablanco] ZPush::CommandNeedsProvisioning(9): true
29/04/2018 12:12:02 [12054] [ INFO] [ablanco] StateNotFoundException: FileStateMachine->GetStateHash(): Could not locate state '/var/lib/z-push/g/y/appldmplk0dbf4yg-                                                                        devicedata' - code: 0 - file: /usr/share/z-push/lib/default/filestatemachine.php:93
29/04/2018 12:12:02 [12054] [DEBUG] [ablanco] TopCollector(): Initialized mutexid Resource id #58 and memid Resource id #59.
29/04/2018 12:12:02 [12054] [DEBUG] [ablanco] TopCollector initialised with IPC provider 'IpcSharedMemoryProvider' with type '20'
29/04/2018 12:12:02 [12054] [DEBUG] [ablanco] LoopDetection(): Initialized mutexid Resource id #63 and memid Resource id #64.
29/04/2018 12:12:02 [12054] [DEBUG] [ablanco] LoopDetection initialised with IPC provider 'IpcSharedMemoryProvider' with type '1337'
29/04/2018 12:12:02 [12054] [DEBUG] [ablanco] ZPush::HierarchyCommand(9): true
29/04/2018 12:12:02 [12054] [ INFO] [ablanco] StateNotFoundException: FileStateMachine->GetStateHash(): Could not locate state '/var/lib/z-push/g/y/appldmplk0dbf4yg-                                                                        devicedata' - code: 0 - file: /usr/share/z-push/lib/default/filestatemachine.php:93
29/04/2018 12:12:02 [12054] [DEBUG] [ablanco] DeviceManager->ProvisioningRequired('789513718') saved device key '-1': true
29/04/2018 12:12:02 [12054] [DEBUG] [ablanco] DeviceManager->getPolicyName(): determined policy name: 'default'
29/04/2018 12:12:02 [12054] [DEBUG] [ablanco] DeviceManager->getProvisioningPolicies(): loaded 'default' policy.
29/04/2018 12:12:02 [12054] [ INFO] [ablanco] ProvisioningRequiredException: Retry after sending a PROVISION command - code: 0 - file: /usr/share/z-push/index.php:82
29/04/2018 12:12:02 [12054] [ INFO] [ablanco] User-agent: 'Apple-iPad4C2/1505.302'
29/04/2018 12:12:02 [12054] [FATAL] [ablanco] Exception: (ProvisioningRequiredException) - Retry after sending a PROVISION command
29/04/2018 12:12:02 [12054] [DEBUG] [ablanco] DeviceManager->Save(): Device data changed
29/04/2018 12:12:02 [12054] [DEBUG] [ablanco] LoopDetection->ProcessLoopDetectionTerminate()
29/04/2018 12:12:02 [12054] [ INFO] [ablanco] cmd='FolderSync' memory='4.91 MiB/5.25 MiB' time='0.04s' devType='iPad' devId='XXX' getUser='ablanco' from                                                                        ='77.228.72.112' idle='0s' version='2.4.1.beta1+3-0' method='POST' httpcode='449'
29/04/2018 12:12:02 [12054] [DEBUG] [ablanco] -------- End
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] -------- Start
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] cmd='Provision' devType='iPad' devId='XXXX' getUser='ablanco' from='77.228.72.112' version='2.4.1.beta1+3-0                                                                        ' method='POST'
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] Used timezone 'Europe/Madrid'
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] ZPush::GetBackend(): trying autoload backend 'BackendKopano'
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] BackendKopano using PHP-MAPI version: 8.6.80 - PHP version: 5.5.9-1ubuntu4.24
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] Request::ProcessHeaders() ASVersion: 14.1
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] ZPush::CommandNeedsProvisioning(20): false
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] ZPush::CommandNeedsAuthentication(20): false
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] FileStateMachine->GetState() read '862' bytes from file: '/var/lib/z-push/g/y/appldmplk0dbf4yg-devicedata'
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] ASDevice data loaded for user: 'ablanco'
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] TopCollector(): Initialized mutexid Resource id #58 and memid Resource id #59.
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] TopCollector initialised with IPC provider 'IpcSharedMemoryProvider' with type '20'
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] LoopDetection(): Initialized mutexid Resource id #63 and memid Resource id #64.
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] LoopDetection initialised with IPC provider 'IpcSharedMemoryProvider' with type '1337'
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] ZPush::HierarchyCommand(20): false
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] ZPush::CommandNeedsPlainInput(20): false
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] RequestProcessor::HandleProvision(): Forcing delayed Authentication
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] KopanoBackend->Logon(): Trying to authenticate user 'ablanco'..
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] KopanoBackend->openMessageStore('ablanco'): Found 'DEFAULT' store: 'Resource id #78'
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] KopanoBackend->Logon(): User 'ablanco' is authenticated
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] Store supports properties containing Unicode characters.
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] I  <Provision:Provision>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] I   <Provision:Policies>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] I    <Provision:Policy>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] I     <Provision:PolicyType>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] I      MS-EAS-Provisioning-WBXML
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] I     </Provision:PolicyType>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] I     <Provision:PolicyKey>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] I      195388125
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] I     </Provision:PolicyKey>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] I     <Provision:Status>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] I      1
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] I     </Provision:Status>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] I    </Provision:Policy>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] I   </Provision:Policies>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] I  </Provision:Provision>
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] WBXMLEncoder->startWBXML() type: vnd.ms-sync.wbxml
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] DeviceManager->SetPolicyKey('713581845')
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] O  <Provision:Provision>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] O   <Provision:Status>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] O   1
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] O   </Provision:Status>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] O   <Provision:Policies>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] O    <Provision:Policy>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] O     <Provision:PolicyType>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] O     MS-EAS-Provisioning-WBXML
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] O     </Provision:PolicyType>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] O     <Provision:Status>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] O     1
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] O     </Provision:Status>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] O     <Provision:PolicyKey>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] O     713581845
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] O     </Provision:PolicyKey>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] O    </Provision:Policy>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] O   </Provision:Policies>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] O  </Provision:Provision>
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] WBXMLEncoder->endTag() WBXML output completed
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] WBXML-OUT: AwFqAAAORUsDMQABRkdIA01TLUVBUy1Qcm92aXNpb25pbmctV0JYTUwAAUsDMQABSQM3MTM1ODE4NDUAAQEBAQ==
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] WBXML-IN : AwFqAAAORUZHSANNUy1FQVMtUHJvdmlzaW9uaW5nLVdCWE1MAAFJAzE5NTM4ODEyNQABSwMxAAEBAQE=
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] DeviceManager->Save(): Device data changed
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] FileStateMachine->SetState() written 912 bytes on file: '/var/lib/z-push/g/y/appldmplk0dbf4yg-devicedata'
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] DeviceManager->Save(): Device data saved
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] LoopDetection->ProcessLoopDetectionTerminate()
29/04/2018 12:12:08 [20278] [ INFO] [ablanco] cmd='Provision' memory='5.15 MiB/5.50 MiB' time='0.05s' devType='iPad' devId='XXXX' getUser='ablanco' from=                                                                        '77.228.72.112' idle='0s' version='2.4.1.beta1+3-0' method='POST' httpcode='200'
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] -------- End
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] -------- Start
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] cmd='FolderSync' devType='iPad' devId='XXX' getUser='ablanco' from='77.228.72.112' version='2.4.1.beta1+3-                                                                        0' method='POST'
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] Used timezone 'Europe/Madrid'
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] ZPush::GetBackend(): trying autoload backend 'BackendKopano'
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] BackendKopano using PHP-MAPI version: 8.6.80 - PHP version: 5.5.9-1ubuntu4.24
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] Request::ProcessHeaders() ASVersion: 14.1
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] ZPush::CommandNeedsProvisioning(9): true
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] FileStateMachine->GetState() read '912' bytes from file: '/var/lib/z-push/g/y/appldmplk0dbf4yg-devicedata'
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] ASDevice data loaded for user: 'ablanco'
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] TopCollector(): Initialized mutexid Resource id #57 and memid Resource id #58.
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] TopCollector initialised with IPC provider 'IpcSharedMemoryProvider' with type '20'
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] LoopDetection(): Initialized mutexid Resource id #62 and memid Resource id #63.
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] LoopDetection initialised with IPC provider 'IpcSharedMemoryProvider' with type '1337'
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] ZPush::HierarchyCommand(9): true
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] DeviceManager->ProvisioningRequired('713581845') saved device key '713581845': false
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] DeviceManager->getPolicyName(): determined policy name: 'default'
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] DeviceManager->getProvisioningPolicies(): loaded 'default' policy.
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] ZPush::CommandNeedsAuthentication(9): true
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] KopanoBackend->Logon(): Trying to authenticate user 'ablanco'..
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] KopanoBackend->openMessageStore('ablanco'): Found 'DEFAULT' store: 'Resource id #78'
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] KopanoBackend->Logon(): User 'ablanco' is authenticated
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] Store supports properties containing Unicode characters.
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] ZPush::CommandNeedsPlainInput(9): false
29/04/2018 12:12:10 [15510] [WBXML] [ablanco] I  <FolderHierarchy:FolderSync>
29/04/2018 12:12:10 [15510] [WBXML] [ablanco] I   <FolderHierarchy:SyncKey>
29/04/2018 12:12:10 [15510] [WBXML] [ablanco] I    {ef18fb64-7ad4-4179-b73f-8b44d40d2421}2
29/04/2018 12:12:10 [15510] [WBXML] [ablanco] I   </FolderHierarchy:SyncKey>
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] StateManager->loadHierarchyCache(): 'appldmplk0dbf4yg-ef18fb64-7ad4-4179-b73f-8b44d40d2421-hc-2'
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] StateManager::UnLinkState(''): saved state 'ef18fb64-7ad4-4179-b73f-8b44d40d2421' will be deleted.
29/04/2018 12:12:10 [15510] [ INFO] [ablanco] StateNotFoundException: No hierarchy UUID linked to device. Requesting folder resync. - code: 0 - file: /usr/share/z-pu                                                                        sh/lib/core/statemanager.php:486
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] ASDevice->GetHierarchyCache(): HierarchyCache is up - Cached objects: 0
29/04/2018 12:12:10 [15510] [WBXML] [ablanco] I  </FolderHierarchy:FolderSync>
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] LoopDetection->ProcessLoopDetectionAddStatus: 'hierarchy' with status 9
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] WBXMLEncoder->startWBXML() type: vnd.ms-sync.wbxml
29/04/2018 12:12:10 [15510] [WBXML] [ablanco] O  <FolderHierarchy:FolderSync>
29/04/2018 12:12:10 [15510] [WBXML] [ablanco] O   <FolderHierarchy:Status>
29/04/2018 12:12:10 [15510] [WBXML] [ablanco] O   9
29/04/2018 12:12:10 [15510] [WBXML] [ablanco] O   </FolderHierarchy:Status>
29/04/2018 12:12:10 [15510] [WBXML] [ablanco] O  </FolderHierarchy:FolderSync>
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] WBXMLEncoder->endTag() WBXML output completed
29/04/2018 12:12:10 [15510] [WBXML] [ablanco] WBXML-OUT: AwFqAAAHVkwDOQABAQ==
29/04/2018 12:12:10 [15510] [WBXML] [ablanco] WBXML-IN : AwFqAAAHVlIDe2VmMThmYjY0LTdhZDQtNDE3OS1iNzNmLThiNDRkNDBkMjQyMX0yAAEB
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] LoopDetection->ProcessLoopDetectionTerminate()
29/04/2018 12:12:10 [15510] [ INFO] [ablanco] cmd='FolderSync' memory='5.82 MiB/6.25 MiB' time='0.06s' devType='iPad' devId='XXXX' getUser='ablanco' from='77.228.72.112' idle='0s' version='2.4.1.beta1+3-0' method='POST' httpcode='200'
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] -------- End
29/04/2018 12:13:08 [23261] [DEBUG] [ablanco] -------- Start
29/04/2018 12:13:08 [23261] [DEBUG] [ablanco] cmd='' devType='' devId='' getUser='ablanco' from='77.228.72.112' version='2.4.1.beta1+3-0' method='OPTIONS'
29/04/2018 12:13:08 [23261] [DEBUG] [ablanco] Used timezone 'Europe/Madrid'
29/04/2018 12:13:08 [23261] [DEBUG] [ablanco] ZPush::GetBackend(): trying autoload backend 'BackendKopano'
29/04/2018 12:13:08 [23261] [DEBUG] [ablanco] BackendKopano using PHP-MAPI version: 8.6.80 - PHP version: 5.5.9-1ubuntu4.24
29/04/2018 12:13:08 [23261] [DEBUG] [ablanco] Request::ProcessHeaders() ASVersion: 14.1
29/04/2018 12:13:08 [23261] [DEBUG] [ablanco] KopanoBackend->Logon(): Trying to authenticate user 'ablanco'..
29/04/2018 12:13:08 [23261] [DEBUG] [ablanco] KopanoBackend->openMessageStore('ablanco'): Found 'DEFAULT' store: 'Resource id #49'
29/04/2018 12:13:08 [23261] [DEBUG] [ablanco] KopanoBackend->Logon(): User 'ablanco' is authenticated
29/04/2018 12:13:08 [23261] [DEBUG] [ablanco] Store supports properties containing Unicode characters.
29/04/2018 12:13:08 [23261] [DEBUG] [ablanco] NoPostRequestException: Options request - code: 1 - file: /usr/share/z-push/index.php:66
29/04/2018 12:13:08 [23261] [DEBUG] [ablanco] ZPush::GetSupportedProtocolVersions(): 12.0,12.1,14.0,14.1
29/04/2018 12:13:08 [23261] [DEBUG] [ablanco] ZPush::GetSupportedCommands(): Sync,SendMail,SmartForward,SmartReply,GetAttachment,GetHierarchy,CreateCollection,Delete                                                                        Collection,MoveCollection,FolderSync,FolderCreate,FolderDelete,FolderUpdate,MoveItems,GetItemEstimate,MeetingResponse,ResolveRecipients,ValidateCert,Provision,Search                                                                        ,Ping,Notify,ItemOperations,Settings
29/04/2018 12:13:08 [23261] [ INFO] [ablanco] Options request
29/04/2018 12:13:08 [23261] [ INFO] [ablanco] cmd='' memory='3.58 MiB/4.25 MiB' time='0.05s' devType='' devId='' getUser='ablanco' from='77.228.72.112' idle='0s' ver                                                                        sion='2.4.1.beta1+3-0' method='OPTIONS' httpcode='200'
29/04/2018 12:13:08 [23261] [DEBUG] [ablanco] -------- End

                                Arturo

                                1 Reply Last reply Reply Quote 0
                                • Manfred
                                  Manfred Kopano last edited by

                                  Hi ablanco,

                                  is this all of the z-push.log?

                                  Have you also removed the account from the device and added it again?

                                  Were these errors in the log before removing the devices with z-push-admin?

                                  Manfred

                                  1 Reply Last reply Reply Quote 0
                                  • ablanco
                                    ablanco last edited by

                                    Hi Manfred,

                                    This is part of the log, I cant send all log (limit characters).

                                    Yes I remove the account several times and both devices.

                                    If you tell me an email address I will send the complete log.

                                    And these errors are after remove the devices (using z-push-admin).

                                    Something very strange is that after a while (I could not determine it), it synchronizes the Inbox folder, but the other folders are never synchronized.

                                    1 Reply Last reply Reply Quote 0
                                    • Manfred
                                      Manfred Kopano last edited by

                                      Hi ablanco,

                                      you can also upload it somewhere and send me the link.

                                      Manfred

                                      1 Reply Last reply Reply Quote 0
                                      • ablanco
                                        ablanco last edited by

                                        Hi!

                                        I just sent you the links by the chat.

                                        Thank you very much

                                        1 Reply Last reply Reply Quote 0
                                        • Manfred
                                          Manfred Kopano last edited by

                                          Hi ablanco,

                                          for some reason the folder hierarchy is not synced, even if the device requests it.

                                          I suggest you to try the following:

                                          • remove the account from the device.
                                          • remove the device using z-push-admin.
                                          • make sure there’s nothing in /var/lib/z-push/c/3 directory. If there are any files, remove them as well.
                                          • (if you didn’t do it after KC update, restart apache and php-fpm depending on your setup)
                                          • add the account on the device.

                                          Which KC version did you have before the update to 8.6? Does webapp work fine and all the folders and emails are there?

                                          Manfred

                                          1 Reply Last reply Reply Quote 0
                                          • ablanco
                                            ablanco last edited by

                                            Hi Manfred,

                                            All done and the result is the same:

                                            02/05/2018 20:33:33 [ 6128] [FATAL] [ablanco] Exception: (ProvisioningRequiredException) - Retry after sending a PROVISION command

                                            The version before update was 8.5.X (the last for 8.5), the webapp and the deskapp working perfectly only not work this…

                                            On the previusly link are the new log z-push.log and z-push-error.log.

                                            Thanks

                                            1 Reply Last reply Reply Quote 0
                                            • First post
                                              Last post