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    Statement regarding the closure of the Kopano community forum and the end of the community edition

    IOS Devices dont getting synced anymore since z-push/kopano Update

    Z-Push when using Kopano
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    • vm_machina
      vm_machina last edited by vm_machina

      Hello

      I Reinstalled z-Push 2.4 from The Repo (no tarball) fresh without success. Also the downgrade to kopano 8.5.5 didnt resvolve the issue.

      Br Stefan

      1 Reply Last reply Reply Quote 0
      • Manfred
        Manfred Kopano last edited by

        Hi Stefan,

        is it still the same problem that the sync won’t complete? Can you post z-push-admin output for that device and user?

        Manfred

        1 Reply Last reply Reply Quote 0
        • vm_machina
          vm_machina last edited by

          Hello Manfred

          here we go:

          Synchronized devices of user: usera
-----------------------------------------------------
DeviceId:               xxxx
Device type:            iPhone
UserAgent:              Apple-iPhone9C4/1504.100
Device Model:           iPhone9C4
Device friendly name:   iPhone 7 Plus
Device OS:              iOS 11.2.6 15D100
Device OS Language:     de-DE
ActiveSync version:     14.1
First sync:             2018-03-23 07:21
Last sync:              2018-03-23 15:38
Sync Period:            unlimited (0)
Total folders:          26
Short folder Ids:       Yes
Synchronized folders:   6 (2 in progress)
Synchronized data:      Emails(2) Contacts Calendars Notes Tasks
Synchronization progress:
        Folder: Inbox                Sync: Synchronizing Status:  1% (559/40955)
        Folder: Sent Items           Sync: Synchronizing Status:  3% (59/2068)
Additional Folders:     none
Status:                 OK
WipeRequest on:         not set
WipeRequest by:         not set
Wiped on:               not set
Policy name:            default
Attention needed:       No errors known

          No Success. Stucks since Hours… (Status)

          1 Reply Last reply Reply Quote 0
          • Manfred
            Manfred Kopano last edited by

            Hi Stefan,

            there are 40k emails in your inbox. Have you tried synchronising a shorter period of time? Are there any errors in z-push.log or server.log of kopano? Do you have another device to try to sync?

            Manfred

            1 Reply Last reply Reply Quote 0
            • ablanco
              ablanco last edited by ablanco

              Hi!

              I have the same problem with upgrade 8.6, I deleted all devices and sync again, the result:

              z-push-error.log:

              29/04/2018 12:12:02 [12054] [FATAL] [ablanco] Exception: (ProvisioningRequiredException) - Retry after sending a PROVISION command
29/04/2018 12:13:07 [21942] [FATAL] [ablanco] Exception: (ProvisioningRequiredException) - Retry after sending a PROVISION command

              z-push-admin:

              Synchronized devices of user: USER
---------------------------------------------------
DeviceId:               XXXXX
Device type:            iPad
UserAgent:              Apple-iPad4C2/1505.302
Device Model:           iPad4C2
Device friendly name:   iPad Air
Device OS:              iOS 11.3.1 15E302
Device OS Language:     es
ActiveSync version:     14.1
First sync:             2018-04-29 12:12
Last sync:              2018-04-29 12:12
Sync Period:            unlimited (0)
Total folders:          0
Short folder Ids:       No
Synchronized folders:   0
Synchronized data:      None available
Additional Folders:     none
Status:                 OK
WipeRequest on:         not set
WipeRequest by:         not set
Wiped on:               not set
Policy name:            default
Attention needed:       No errors known
-----------------------------------------------------
DeviceId:               XXXXXX
Device type:            iPhone
UserAgent:              Apple-iPhone9C3/1505.302
Device Model:           iPhone9C3
Device friendly name:   Negro iPhone 7
Device OS:              iOS 11.3.1 15E302
Device OS Language:     es-ES
ActiveSync version:     14.1
First sync:             2018-04-29 12:13
Last sync:              2018-04-29 12:13
Sync Period:            unlimited (0)
Total folders:          0
Short folder Ids:       No
Synchronized folders:   0
Synchronized data:      None available
Additional Folders:     none
Status:                 OK
WipeRequest on:         not set
WipeRequest by:         not set
Wiped on:               not set
Policy name:            default
Attention needed:       No errors known

              Thanks! :)

              1 Reply Last reply Reply Quote 0
              • Manfred
                Manfred Kopano last edited by

                Hi ablanco,

                how do you deleted all devices? With z-push-admin?

                Please also post z-push.log at least at DEBUG level.

                Have you tried removing the account on the device and adding it again?

                Manfred

                1 Reply Last reply Reply Quote 0
                • ablanco
                  ablanco last edited by

                  This post is deleted!
                  ablanco 1 Reply Last reply Reply Quote 0
                  • ablanco
                    ablanco @ablanco last edited by ablanco

                    Hi Manfred,

                    Yes I delete all devices with z-push-admin and remove the account on all devices.

                    The log at the same moment:

                    29/04/2018 12:12:02 [12054] [DEBUG] [ablanco] -------- Start
29/04/2018 12:12:02 [12054] [DEBUG] [ablanco] cmd='FolderSync' devType='iPad' devId='XXXX' getUser='ablanco' from='77.228.72.112' version='2.4.1.beta1+3-                                                                        0' method='POST'
29/04/2018 12:12:02 [12054] [DEBUG] [ablanco] Used timezone 'Europe/Madrid'
29/04/2018 12:12:02 [12054] [DEBUG] [ablanco] ZPush::GetBackend(): trying autoload backend 'BackendKopano'
29/04/2018 12:12:02 [12054] [DEBUG] [ablanco] BackendKopano using PHP-MAPI version: 8.6.80 - PHP version: 5.5.9-1ubuntu4.24
29/04/2018 12:12:02 [12054] [DEBUG] [ablanco] Request::ProcessHeaders() ASVersion: 14.1
29/04/2018 12:12:02 [12054] [DEBUG] [ablanco] ZPush::CommandNeedsProvisioning(9): true
29/04/2018 12:12:02 [12054] [ INFO] [ablanco] StateNotFoundException: FileStateMachine->GetStateHash(): Could not locate state '/var/lib/z-push/g/y/appldmplk0dbf4yg-                                                                        devicedata' - code: 0 - file: /usr/share/z-push/lib/default/filestatemachine.php:93
29/04/2018 12:12:02 [12054] [DEBUG] [ablanco] TopCollector(): Initialized mutexid Resource id #58 and memid Resource id #59.
29/04/2018 12:12:02 [12054] [DEBUG] [ablanco] TopCollector initialised with IPC provider 'IpcSharedMemoryProvider' with type '20'
29/04/2018 12:12:02 [12054] [DEBUG] [ablanco] LoopDetection(): Initialized mutexid Resource id #63 and memid Resource id #64.
29/04/2018 12:12:02 [12054] [DEBUG] [ablanco] LoopDetection initialised with IPC provider 'IpcSharedMemoryProvider' with type '1337'
29/04/2018 12:12:02 [12054] [DEBUG] [ablanco] ZPush::HierarchyCommand(9): true
29/04/2018 12:12:02 [12054] [ INFO] [ablanco] StateNotFoundException: FileStateMachine->GetStateHash(): Could not locate state '/var/lib/z-push/g/y/appldmplk0dbf4yg-                                                                        devicedata' - code: 0 - file: /usr/share/z-push/lib/default/filestatemachine.php:93
29/04/2018 12:12:02 [12054] [DEBUG] [ablanco] DeviceManager->ProvisioningRequired('789513718') saved device key '-1': true
29/04/2018 12:12:02 [12054] [DEBUG] [ablanco] DeviceManager->getPolicyName(): determined policy name: 'default'
29/04/2018 12:12:02 [12054] [DEBUG] [ablanco] DeviceManager->getProvisioningPolicies(): loaded 'default' policy.
29/04/2018 12:12:02 [12054] [ INFO] [ablanco] ProvisioningRequiredException: Retry after sending a PROVISION command - code: 0 - file: /usr/share/z-push/index.php:82
29/04/2018 12:12:02 [12054] [ INFO] [ablanco] User-agent: 'Apple-iPad4C2/1505.302'
29/04/2018 12:12:02 [12054] [FATAL] [ablanco] Exception: (ProvisioningRequiredException) - Retry after sending a PROVISION command
29/04/2018 12:12:02 [12054] [DEBUG] [ablanco] DeviceManager->Save(): Device data changed
29/04/2018 12:12:02 [12054] [DEBUG] [ablanco] LoopDetection->ProcessLoopDetectionTerminate()
29/04/2018 12:12:02 [12054] [ INFO] [ablanco] cmd='FolderSync' memory='4.91 MiB/5.25 MiB' time='0.04s' devType='iPad' devId='XXX' getUser='ablanco' from                                                                        ='77.228.72.112' idle='0s' version='2.4.1.beta1+3-0' method='POST' httpcode='449'
29/04/2018 12:12:02 [12054] [DEBUG] [ablanco] -------- End
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] -------- Start
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] cmd='Provision' devType='iPad' devId='XXXX' getUser='ablanco' from='77.228.72.112' version='2.4.1.beta1+3-0                                                                        ' method='POST'
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] Used timezone 'Europe/Madrid'
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] ZPush::GetBackend(): trying autoload backend 'BackendKopano'
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] BackendKopano using PHP-MAPI version: 8.6.80 - PHP version: 5.5.9-1ubuntu4.24
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] Request::ProcessHeaders() ASVersion: 14.1
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] ZPush::CommandNeedsProvisioning(20): false
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] ZPush::CommandNeedsAuthentication(20): false
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] FileStateMachine->GetState() read '862' bytes from file: '/var/lib/z-push/g/y/appldmplk0dbf4yg-devicedata'
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] ASDevice data loaded for user: 'ablanco'
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] TopCollector(): Initialized mutexid Resource id #58 and memid Resource id #59.
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] TopCollector initialised with IPC provider 'IpcSharedMemoryProvider' with type '20'
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] LoopDetection(): Initialized mutexid Resource id #63 and memid Resource id #64.
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] LoopDetection initialised with IPC provider 'IpcSharedMemoryProvider' with type '1337'
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] ZPush::HierarchyCommand(20): false
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] ZPush::CommandNeedsPlainInput(20): false
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] RequestProcessor::HandleProvision(): Forcing delayed Authentication
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] KopanoBackend->Logon(): Trying to authenticate user 'ablanco'..
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] KopanoBackend->openMessageStore('ablanco'): Found 'DEFAULT' store: 'Resource id #78'
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] KopanoBackend->Logon(): User 'ablanco' is authenticated
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] Store supports properties containing Unicode characters.
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] I  <Provision:Provision>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] I   <Provision:Policies>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] I    <Provision:Policy>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] I     <Provision:PolicyType>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] I      MS-EAS-Provisioning-WBXML
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] I     </Provision:PolicyType>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] I     <Provision:PolicyKey>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] I      195388125
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] I     </Provision:PolicyKey>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] I     <Provision:Status>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] I      1
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] I     </Provision:Status>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] I    </Provision:Policy>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] I   </Provision:Policies>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] I  </Provision:Provision>
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] WBXMLEncoder->startWBXML() type: vnd.ms-sync.wbxml
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] DeviceManager->SetPolicyKey('713581845')
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] O  <Provision:Provision>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] O   <Provision:Status>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] O   1
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] O   </Provision:Status>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] O   <Provision:Policies>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] O    <Provision:Policy>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] O     <Provision:PolicyType>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] O     MS-EAS-Provisioning-WBXML
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] O     </Provision:PolicyType>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] O     <Provision:Status>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] O     1
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] O     </Provision:Status>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] O     <Provision:PolicyKey>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] O     713581845
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] O     </Provision:PolicyKey>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] O    </Provision:Policy>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] O   </Provision:Policies>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] O  </Provision:Provision>
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] WBXMLEncoder->endTag() WBXML output completed
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] WBXML-OUT: AwFqAAAORUsDMQABRkdIA01TLUVBUy1Qcm92aXNpb25pbmctV0JYTUwAAUsDMQABSQM3MTM1ODE4NDUAAQEBAQ==
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] WBXML-IN : AwFqAAAORUZHSANNUy1FQVMtUHJvdmlzaW9uaW5nLVdCWE1MAAFJAzE5NTM4ODEyNQABSwMxAAEBAQE=
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] DeviceManager->Save(): Device data changed
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] FileStateMachine->SetState() written 912 bytes on file: '/var/lib/z-push/g/y/appldmplk0dbf4yg-devicedata'
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] DeviceManager->Save(): Device data saved
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] LoopDetection->ProcessLoopDetectionTerminate()
29/04/2018 12:12:08 [20278] [ INFO] [ablanco] cmd='Provision' memory='5.15 MiB/5.50 MiB' time='0.05s' devType='iPad' devId='XXXX' getUser='ablanco' from=                                                                        '77.228.72.112' idle='0s' version='2.4.1.beta1+3-0' method='POST' httpcode='200'
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] -------- End
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] -------- Start
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] cmd='FolderSync' devType='iPad' devId='XXX' getUser='ablanco' from='77.228.72.112' version='2.4.1.beta1+3-                                                                        0' method='POST'
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] Used timezone 'Europe/Madrid'
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] ZPush::GetBackend(): trying autoload backend 'BackendKopano'
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] BackendKopano using PHP-MAPI version: 8.6.80 - PHP version: 5.5.9-1ubuntu4.24
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] Request::ProcessHeaders() ASVersion: 14.1
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] ZPush::CommandNeedsProvisioning(9): true
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] FileStateMachine->GetState() read '912' bytes from file: '/var/lib/z-push/g/y/appldmplk0dbf4yg-devicedata'
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] ASDevice data loaded for user: 'ablanco'
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] TopCollector(): Initialized mutexid Resource id #57 and memid Resource id #58.
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] TopCollector initialised with IPC provider 'IpcSharedMemoryProvider' with type '20'
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] LoopDetection(): Initialized mutexid Resource id #62 and memid Resource id #63.
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] LoopDetection initialised with IPC provider 'IpcSharedMemoryProvider' with type '1337'
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] ZPush::HierarchyCommand(9): true
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] DeviceManager->ProvisioningRequired('713581845') saved device key '713581845': false
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] DeviceManager->getPolicyName(): determined policy name: 'default'
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] DeviceManager->getProvisioningPolicies(): loaded 'default' policy.
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] ZPush::CommandNeedsAuthentication(9): true
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] KopanoBackend->Logon(): Trying to authenticate user 'ablanco'..
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] KopanoBackend->openMessageStore('ablanco'): Found 'DEFAULT' store: 'Resource id #78'
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] KopanoBackend->Logon(): User 'ablanco' is authenticated
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] Store supports properties containing Unicode characters.
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] ZPush::CommandNeedsPlainInput(9): false
29/04/2018 12:12:10 [15510] [WBXML] [ablanco] I  <FolderHierarchy:FolderSync>
29/04/2018 12:12:10 [15510] [WBXML] [ablanco] I   <FolderHierarchy:SyncKey>
29/04/2018 12:12:10 [15510] [WBXML] [ablanco] I    {ef18fb64-7ad4-4179-b73f-8b44d40d2421}2
29/04/2018 12:12:10 [15510] [WBXML] [ablanco] I   </FolderHierarchy:SyncKey>
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] StateManager->loadHierarchyCache(): 'appldmplk0dbf4yg-ef18fb64-7ad4-4179-b73f-8b44d40d2421-hc-2'
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] StateManager::UnLinkState(''): saved state 'ef18fb64-7ad4-4179-b73f-8b44d40d2421' will be deleted.
29/04/2018 12:12:10 [15510] [ INFO] [ablanco] StateNotFoundException: No hierarchy UUID linked to device. Requesting folder resync. - code: 0 - file: /usr/share/z-pu                                                                        sh/lib/core/statemanager.php:486
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] ASDevice->GetHierarchyCache(): HierarchyCache is up - Cached objects: 0
29/04/2018 12:12:10 [15510] [WBXML] [ablanco] I  </FolderHierarchy:FolderSync>
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] LoopDetection->ProcessLoopDetectionAddStatus: 'hierarchy' with status 9
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] WBXMLEncoder->startWBXML() type: vnd.ms-sync.wbxml
29/04/2018 12:12:10 [15510] [WBXML] [ablanco] O  <FolderHierarchy:FolderSync>
29/04/2018 12:12:10 [15510] [WBXML] [ablanco] O   <FolderHierarchy:Status>
29/04/2018 12:12:10 [15510] [WBXML] [ablanco] O   9
29/04/2018 12:12:10 [15510] [WBXML] [ablanco] O   </FolderHierarchy:Status>
29/04/2018 12:12:10 [15510] [WBXML] [ablanco] O  </FolderHierarchy:FolderSync>
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] WBXMLEncoder->endTag() WBXML output completed
29/04/2018 12:12:10 [15510] [WBXML] [ablanco] WBXML-OUT: AwFqAAAHVkwDOQABAQ==
29/04/2018 12:12:10 [15510] [WBXML] [ablanco] WBXML-IN : AwFqAAAHVlIDe2VmMThmYjY0LTdhZDQtNDE3OS1iNzNmLThiNDRkNDBkMjQyMX0yAAEB
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] LoopDetection->ProcessLoopDetectionTerminate()
29/04/2018 12:12:10 [15510] [ INFO] [ablanco] cmd='FolderSync' memory='5.82 MiB/6.25 MiB' time='0.06s' devType='iPad' devId='XXXX' getUser='ablanco' from='77.228.72.112' idle='0s' version='2.4.1.beta1+3-0' method='POST' httpcode='200'
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] -------- End
29/04/2018 12:13:08 [23261] [DEBUG] [ablanco] -------- Start
29/04/2018 12:13:08 [23261] [DEBUG] [ablanco] cmd='' devType='' devId='' getUser='ablanco' from='77.228.72.112' version='2.4.1.beta1+3-0' method='OPTIONS'
29/04/2018 12:13:08 [23261] [DEBUG] [ablanco] Used timezone 'Europe/Madrid'
29/04/2018 12:13:08 [23261] [DEBUG] [ablanco] ZPush::GetBackend(): trying autoload backend 'BackendKopano'
29/04/2018 12:13:08 [23261] [DEBUG] [ablanco] BackendKopano using PHP-MAPI version: 8.6.80 - PHP version: 5.5.9-1ubuntu4.24
29/04/2018 12:13:08 [23261] [DEBUG] [ablanco] Request::ProcessHeaders() ASVersion: 14.1
29/04/2018 12:13:08 [23261] [DEBUG] [ablanco] KopanoBackend->Logon(): Trying to authenticate user 'ablanco'..
29/04/2018 12:13:08 [23261] [DEBUG] [ablanco] KopanoBackend->openMessageStore('ablanco'): Found 'DEFAULT' store: 'Resource id #49'
29/04/2018 12:13:08 [23261] [DEBUG] [ablanco] KopanoBackend->Logon(): User 'ablanco' is authenticated
29/04/2018 12:13:08 [23261] [DEBUG] [ablanco] Store supports properties containing Unicode characters.
29/04/2018 12:13:08 [23261] [DEBUG] [ablanco] NoPostRequestException: Options request - code: 1 - file: /usr/share/z-push/index.php:66
29/04/2018 12:13:08 [23261] [DEBUG] [ablanco] ZPush::GetSupportedProtocolVersions(): 12.0,12.1,14.0,14.1
29/04/2018 12:13:08 [23261] [DEBUG] [ablanco] ZPush::GetSupportedCommands(): Sync,SendMail,SmartForward,SmartReply,GetAttachment,GetHierarchy,CreateCollection,Delete                                                                        Collection,MoveCollection,FolderSync,FolderCreate,FolderDelete,FolderUpdate,MoveItems,GetItemEstimate,MeetingResponse,ResolveRecipients,ValidateCert,Provision,Search                                                                        ,Ping,Notify,ItemOperations,Settings
29/04/2018 12:13:08 [23261] [ INFO] [ablanco] Options request
29/04/2018 12:13:08 [23261] [ INFO] [ablanco] cmd='' memory='3.58 MiB/4.25 MiB' time='0.05s' devType='' devId='' getUser='ablanco' from='77.228.72.112' idle='0s' ver                                                                        sion='2.4.1.beta1+3-0' method='OPTIONS' httpcode='200'
29/04/2018 12:13:08 [23261] [DEBUG] [ablanco] -------- End

                    Arturo

                    1 Reply Last reply Reply Quote 0
                    • Manfred
                      Manfred Kopano last edited by

                      Hi ablanco,

                      is this all of the z-push.log?

                      Have you also removed the account from the device and added it again?

                      Were these errors in the log before removing the devices with z-push-admin?

                      Manfred

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                      • ablanco
                        ablanco last edited by

                        Hi Manfred,

                        This is part of the log, I cant send all log (limit characters).

                        Yes I remove the account several times and both devices.

                        If you tell me an email address I will send the complete log.

                        And these errors are after remove the devices (using z-push-admin).

                        Something very strange is that after a while (I could not determine it), it synchronizes the Inbox folder, but the other folders are never synchronized.

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                        • Manfred
                          Manfred Kopano last edited by

                          Hi ablanco,

                          you can also upload it somewhere and send me the link.

                          Manfred

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                          • ablanco
                            ablanco last edited by

                            Hi!

                            I just sent you the links by the chat.

                            Thank you very much

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                            • Manfred
                              Manfred Kopano last edited by

                              Hi ablanco,

                              for some reason the folder hierarchy is not synced, even if the device requests it.

                              I suggest you to try the following:

                              • remove the account from the device.
                              • remove the device using z-push-admin.
                              • make sure there’s nothing in /var/lib/z-push/c/3 directory. If there are any files, remove them as well.
                              • (if you didn’t do it after KC update, restart apache and php-fpm depending on your setup)
                              • add the account on the device.

                              Which KC version did you have before the update to 8.6? Does webapp work fine and all the folders and emails are there?

                              Manfred

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                              • ablanco
                                ablanco last edited by

                                Hi Manfred,

                                All done and the result is the same:

                                02/05/2018 20:33:33 [ 6128] [FATAL] [ablanco] Exception: (ProvisioningRequiredException) - Retry after sending a PROVISION command

                                The version before update was 8.5.X (the last for 8.5), the webapp and the deskapp working perfectly only not work this…

                                On the previusly link are the new log z-push.log and z-push-error.log.

                                Thanks

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                                • Manfred
                                  Manfred Kopano last edited by

                                  Hi ablanco,

                                  it looks like there’s something gone with the ICS and the hierarchy isn’t being exported.

                                  If you have a valid Kopano subscription, please open a support issue. Otherwise you can create a new topic at https://forum.kopano.io/category/15/kopano-groupware-core. Either way you should mention that ICS doesn’t export hierarchy.

                                  Are there any errors in /var/log/kopano/server.log ? Which OS are you using?

                                  Manfred

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                                  • ablanco
                                    ablanco last edited by

                                    Hi Manfred,

                                    I created the post:

                                    https://forum.kopano.io/topic/1331/upgrade-problems-8-6-ics-doesn-t-export-hierarchy

                                    My SO is Ubuntu 14.04 and not have errors on server.log.

                                    Thanks!

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                                    • fbartels
                                      fbartels Kopano last edited by

                                      Problem of @ablanco was resolved by updating to a more recent build.

                                      Regards Felix

                                      Resources:
                                      https://kopano.com/blog/how-to-get-kopano/
                                      https://documentation.kopano.io/
                                      https://kb.kopano.io/

                                      Support overview:
                                      https://kopano.com/support/

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