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    Statement regarding the closure of the Kopano community forum and the end of the community edition

    IOS Devices dont getting synced anymore since z-push/kopano Update

    Z-Push when using Kopano
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    • Manfred
      Manfred Kopano last edited by

      Hi Stefan,

      are all the iOS devices affected by this? Are there other devices connected (Androids, Windows Phones, Outlook via ActiveSync)?

      Have you restarted apache after Kopano update? Are you able to open the emails in the webapp for this user?

      Manfred

      1 Reply Last reply Reply Quote 0
      • vm_machina
        vm_machina last edited by

        Hi Manfred,

        yes all ios devices. I cross checked with Microsoft Outlook via ActiveSync. Same Problem !
        Via Kopano Webmail it is working great.
        Yes i restarted all relevant Services and the Server self multiple Times.

        BR Stefan

        1 Reply Last reply Reply Quote 0
        • Manfred
          Manfred Kopano last edited by

          Hi Stefan,

          can you post the full WBXML log since the initial FolderSync for one of the devices?

          Manfred

          1 Reply Last reply Reply Quote 0
          • vm_machina
            vm_machina last edited by

            you can download the logfile here:
            https://brockz.dyndns.tv/index.php/s/5LHTrrDlVibsoTG

            1 Reply Last reply Reply Quote 0
            • Manfred
              Manfred Kopano last edited by

              Hi Stefan,

              Were you switching between sql states and file states?

              The Kopano version in the z-push.log is different from what you posted here. Are you using KC nightly builds?
              Are there any errors in server.log of kopano?

              As first action I suggest to start with a clean Z-Push installation and configuration, remove all the states, execute clearloops with z-push-admin, remove profile from the device and create a profile again.

              If the above doesn’t help, try downgrading KC to 8.5.5.0.

              Manfred

              1 Reply Last reply Reply Quote 0
              • vm_machina
                vm_machina last edited by

                Hello Manfred

                for testing purpose i switched to sql states one time. Without Success. Problem still exists.
                I reinstalled z-pusg acouple of Times new wihtout Success.
                I try it again to reinstall it and coming back here with my findings.

                1 Reply Last reply Reply Quote 0
                • Vogi
                  Vogi last edited by

                  Hello!

                  I run into same problem after updating kopanocore to latest master from repository and z-push from 2.3.9 to 2.4.0.
                  I am running a gentoo server and I’m compiling from source.

                  First I tried downgrading z-push to 2.3.9 first but that didn’t help.
                  After switiching kopanocore from master to 8.6.x branch it was working again.
                  I switched to z-push 2.4.0 again afterwards - also without any issues.

                  I haven’t checked which commit caused that problem, because I hadn’t time anymore…

                  1 Reply Last reply Reply Quote 0
                  • vm_machina
                    vm_machina last edited by vm_machina

                    How can i downgrade ?
                    Where can i find the 8.6.x Branch ?
                    I am on Kopano 8.6.80.3 an having the Problem

                    1 Reply Last reply Reply Quote 0
                    • Manfred
                      Manfred Kopano last edited by

                      Hi Stefan,

                      for the best practice for the downgrade you should ask Kopano Support. If you don’t have a Kopano subscription, try asking in the core subforum. There’s also a thread regarding Kopano rollback: https://forum.kopano.io/topic/327/kopano-core-rollback

                      Manfred

                      1 Reply Last reply Reply Quote 0
                      • vm_machina
                        vm_machina last edited by

                        Cannot download kopano core-8.4.90 for ubuntu 16.04 x64 anymore. This was my last Working Version. :(

                        1 Reply Last reply Reply Quote 0
                        • onex.de
                          onex.de last edited by onex.de

                          It seems, I have the same problem on my Google Pixel 2 on latest Kopano for UCS (Univention)
                          WebApp: 3.4.9.1330+53.1
                          Kopano Core: 8.5.5
                          Z-Push: 2.4.0+0-0

                          I deleted the account on my mobil and deleted all related account data with z-push-admin, then I recreated the account on my mobile, it begun syncing and after several /usr/share/z-push/backend/kopano/mapiprovider.php:997 Undefined offset errors and some loop messages, z-push reportet the sync to be finished and my mobile still tries to sync all unsynced data without any new connection to the server.

                          Addendum: I did my fifth account recreation on my mobile and this time I didn’t activate downloading attachments via WLAN (wifi) and now it seemed to finally sync, but with a lot of the errors and warnings, mentioned above.

                          1 Reply Last reply Reply Quote 0
                          • vm_machina
                            vm_machina last edited by vm_machina

                            Hello

                            I Reinstalled z-Push 2.4 from The Repo (no tarball) fresh without success. Also the downgrade to kopano 8.5.5 didnt resvolve the issue.

                            Br Stefan

                            1 Reply Last reply Reply Quote 0
                            • Manfred
                              Manfred Kopano last edited by

                              Hi Stefan,

                              is it still the same problem that the sync won’t complete? Can you post z-push-admin output for that device and user?

                              Manfred

                              1 Reply Last reply Reply Quote 0
                              • vm_machina
                                vm_machina last edited by

                                Hello Manfred

                                here we go:

                                Synchronized devices of user: usera
-----------------------------------------------------
DeviceId:               xxxx
Device type:            iPhone
UserAgent:              Apple-iPhone9C4/1504.100
Device Model:           iPhone9C4
Device friendly name:   iPhone 7 Plus
Device OS:              iOS 11.2.6 15D100
Device OS Language:     de-DE
ActiveSync version:     14.1
First sync:             2018-03-23 07:21
Last sync:              2018-03-23 15:38
Sync Period:            unlimited (0)
Total folders:          26
Short folder Ids:       Yes
Synchronized folders:   6 (2 in progress)
Synchronized data:      Emails(2) Contacts Calendars Notes Tasks
Synchronization progress:
        Folder: Inbox                Sync: Synchronizing Status:  1% (559/40955)
        Folder: Sent Items           Sync: Synchronizing Status:  3% (59/2068)
Additional Folders:     none
Status:                 OK
WipeRequest on:         not set
WipeRequest by:         not set
Wiped on:               not set
Policy name:            default
Attention needed:       No errors known

                                No Success. Stucks since Hours… (Status)

                                1 Reply Last reply Reply Quote 0
                                • Manfred
                                  Manfred Kopano last edited by

                                  Hi Stefan,

                                  there are 40k emails in your inbox. Have you tried synchronising a shorter period of time? Are there any errors in z-push.log or server.log of kopano? Do you have another device to try to sync?

                                  Manfred

                                  1 Reply Last reply Reply Quote 0
                                  • ablanco
                                    ablanco last edited by ablanco

                                    Hi!

                                    I have the same problem with upgrade 8.6, I deleted all devices and sync again, the result:

                                    z-push-error.log:

                                    29/04/2018 12:12:02 [12054] [FATAL] [ablanco] Exception: (ProvisioningRequiredException) - Retry after sending a PROVISION command
29/04/2018 12:13:07 [21942] [FATAL] [ablanco] Exception: (ProvisioningRequiredException) - Retry after sending a PROVISION command

                                    z-push-admin:

                                    Synchronized devices of user: USER
---------------------------------------------------
DeviceId:               XXXXX
Device type:            iPad
UserAgent:              Apple-iPad4C2/1505.302
Device Model:           iPad4C2
Device friendly name:   iPad Air
Device OS:              iOS 11.3.1 15E302
Device OS Language:     es
ActiveSync version:     14.1
First sync:             2018-04-29 12:12
Last sync:              2018-04-29 12:12
Sync Period:            unlimited (0)
Total folders:          0
Short folder Ids:       No
Synchronized folders:   0
Synchronized data:      None available
Additional Folders:     none
Status:                 OK
WipeRequest on:         not set
WipeRequest by:         not set
Wiped on:               not set
Policy name:            default
Attention needed:       No errors known
-----------------------------------------------------
DeviceId:               XXXXXX
Device type:            iPhone
UserAgent:              Apple-iPhone9C3/1505.302
Device Model:           iPhone9C3
Device friendly name:   Negro iPhone 7
Device OS:              iOS 11.3.1 15E302
Device OS Language:     es-ES
ActiveSync version:     14.1
First sync:             2018-04-29 12:13
Last sync:              2018-04-29 12:13
Sync Period:            unlimited (0)
Total folders:          0
Short folder Ids:       No
Synchronized folders:   0
Synchronized data:      None available
Additional Folders:     none
Status:                 OK
WipeRequest on:         not set
WipeRequest by:         not set
Wiped on:               not set
Policy name:            default
Attention needed:       No errors known

                                    Thanks! :)

                                    1 Reply Last reply Reply Quote 0
                                    • Manfred
                                      Manfred Kopano last edited by

                                      Hi ablanco,

                                      how do you deleted all devices? With z-push-admin?

                                      Please also post z-push.log at least at DEBUG level.

                                      Have you tried removing the account on the device and adding it again?

                                      Manfred

                                      1 Reply Last reply Reply Quote 0
                                      • ablanco
                                        ablanco last edited by

                                        This post is deleted!
                                        ablanco 1 Reply Last reply Reply Quote 0
                                        • ablanco
                                          ablanco @ablanco last edited by ablanco

                                          Hi Manfred,

                                          Yes I delete all devices with z-push-admin and remove the account on all devices.

                                          The log at the same moment:

                                          29/04/2018 12:12:02 [12054] [DEBUG] [ablanco] -------- Start
29/04/2018 12:12:02 [12054] [DEBUG] [ablanco] cmd='FolderSync' devType='iPad' devId='XXXX' getUser='ablanco' from='77.228.72.112' version='2.4.1.beta1+3-                                                                        0' method='POST'
29/04/2018 12:12:02 [12054] [DEBUG] [ablanco] Used timezone 'Europe/Madrid'
29/04/2018 12:12:02 [12054] [DEBUG] [ablanco] ZPush::GetBackend(): trying autoload backend 'BackendKopano'
29/04/2018 12:12:02 [12054] [DEBUG] [ablanco] BackendKopano using PHP-MAPI version: 8.6.80 - PHP version: 5.5.9-1ubuntu4.24
29/04/2018 12:12:02 [12054] [DEBUG] [ablanco] Request::ProcessHeaders() ASVersion: 14.1
29/04/2018 12:12:02 [12054] [DEBUG] [ablanco] ZPush::CommandNeedsProvisioning(9): true
29/04/2018 12:12:02 [12054] [ INFO] [ablanco] StateNotFoundException: FileStateMachine->GetStateHash(): Could not locate state '/var/lib/z-push/g/y/appldmplk0dbf4yg-                                                                        devicedata' - code: 0 - file: /usr/share/z-push/lib/default/filestatemachine.php:93
29/04/2018 12:12:02 [12054] [DEBUG] [ablanco] TopCollector(): Initialized mutexid Resource id #58 and memid Resource id #59.
29/04/2018 12:12:02 [12054] [DEBUG] [ablanco] TopCollector initialised with IPC provider 'IpcSharedMemoryProvider' with type '20'
29/04/2018 12:12:02 [12054] [DEBUG] [ablanco] LoopDetection(): Initialized mutexid Resource id #63 and memid Resource id #64.
29/04/2018 12:12:02 [12054] [DEBUG] [ablanco] LoopDetection initialised with IPC provider 'IpcSharedMemoryProvider' with type '1337'
29/04/2018 12:12:02 [12054] [DEBUG] [ablanco] ZPush::HierarchyCommand(9): true
29/04/2018 12:12:02 [12054] [ INFO] [ablanco] StateNotFoundException: FileStateMachine->GetStateHash(): Could not locate state '/var/lib/z-push/g/y/appldmplk0dbf4yg-                                                                        devicedata' - code: 0 - file: /usr/share/z-push/lib/default/filestatemachine.php:93
29/04/2018 12:12:02 [12054] [DEBUG] [ablanco] DeviceManager->ProvisioningRequired('789513718') saved device key '-1': true
29/04/2018 12:12:02 [12054] [DEBUG] [ablanco] DeviceManager->getPolicyName(): determined policy name: 'default'
29/04/2018 12:12:02 [12054] [DEBUG] [ablanco] DeviceManager->getProvisioningPolicies(): loaded 'default' policy.
29/04/2018 12:12:02 [12054] [ INFO] [ablanco] ProvisioningRequiredException: Retry after sending a PROVISION command - code: 0 - file: /usr/share/z-push/index.php:82
29/04/2018 12:12:02 [12054] [ INFO] [ablanco] User-agent: 'Apple-iPad4C2/1505.302'
29/04/2018 12:12:02 [12054] [FATAL] [ablanco] Exception: (ProvisioningRequiredException) - Retry after sending a PROVISION command
29/04/2018 12:12:02 [12054] [DEBUG] [ablanco] DeviceManager->Save(): Device data changed
29/04/2018 12:12:02 [12054] [DEBUG] [ablanco] LoopDetection->ProcessLoopDetectionTerminate()
29/04/2018 12:12:02 [12054] [ INFO] [ablanco] cmd='FolderSync' memory='4.91 MiB/5.25 MiB' time='0.04s' devType='iPad' devId='XXX' getUser='ablanco' from                                                                        ='77.228.72.112' idle='0s' version='2.4.1.beta1+3-0' method='POST' httpcode='449'
29/04/2018 12:12:02 [12054] [DEBUG] [ablanco] -------- End
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] -------- Start
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] cmd='Provision' devType='iPad' devId='XXXX' getUser='ablanco' from='77.228.72.112' version='2.4.1.beta1+3-0                                                                        ' method='POST'
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] Used timezone 'Europe/Madrid'
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] ZPush::GetBackend(): trying autoload backend 'BackendKopano'
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] BackendKopano using PHP-MAPI version: 8.6.80 - PHP version: 5.5.9-1ubuntu4.24
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] Request::ProcessHeaders() ASVersion: 14.1
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] ZPush::CommandNeedsProvisioning(20): false
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] ZPush::CommandNeedsAuthentication(20): false
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] FileStateMachine->GetState() read '862' bytes from file: '/var/lib/z-push/g/y/appldmplk0dbf4yg-devicedata'
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] ASDevice data loaded for user: 'ablanco'
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] TopCollector(): Initialized mutexid Resource id #58 and memid Resource id #59.
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] TopCollector initialised with IPC provider 'IpcSharedMemoryProvider' with type '20'
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] LoopDetection(): Initialized mutexid Resource id #63 and memid Resource id #64.
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] LoopDetection initialised with IPC provider 'IpcSharedMemoryProvider' with type '1337'
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] ZPush::HierarchyCommand(20): false
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] ZPush::CommandNeedsPlainInput(20): false
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] RequestProcessor::HandleProvision(): Forcing delayed Authentication
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] KopanoBackend->Logon(): Trying to authenticate user 'ablanco'..
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] KopanoBackend->openMessageStore('ablanco'): Found 'DEFAULT' store: 'Resource id #78'
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] KopanoBackend->Logon(): User 'ablanco' is authenticated
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] Store supports properties containing Unicode characters.
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] I  <Provision:Provision>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] I   <Provision:Policies>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] I    <Provision:Policy>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] I     <Provision:PolicyType>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] I      MS-EAS-Provisioning-WBXML
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] I     </Provision:PolicyType>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] I     <Provision:PolicyKey>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] I      195388125
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] I     </Provision:PolicyKey>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] I     <Provision:Status>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] I      1
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] I     </Provision:Status>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] I    </Provision:Policy>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] I   </Provision:Policies>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] I  </Provision:Provision>
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] WBXMLEncoder->startWBXML() type: vnd.ms-sync.wbxml
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] DeviceManager->SetPolicyKey('713581845')
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] O  <Provision:Provision>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] O   <Provision:Status>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] O   1
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] O   </Provision:Status>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] O   <Provision:Policies>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] O    <Provision:Policy>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] O     <Provision:PolicyType>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] O     MS-EAS-Provisioning-WBXML
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] O     </Provision:PolicyType>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] O     <Provision:Status>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] O     1
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] O     </Provision:Status>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] O     <Provision:PolicyKey>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] O     713581845
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] O     </Provision:PolicyKey>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] O    </Provision:Policy>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] O   </Provision:Policies>
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] O  </Provision:Provision>
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] WBXMLEncoder->endTag() WBXML output completed
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] WBXML-OUT: AwFqAAAORUsDMQABRkdIA01TLUVBUy1Qcm92aXNpb25pbmctV0JYTUwAAUsDMQABSQM3MTM1ODE4NDUAAQEBAQ==
29/04/2018 12:12:08 [20278] [WBXML] [ablanco] WBXML-IN : AwFqAAAORUZHSANNUy1FQVMtUHJvdmlzaW9uaW5nLVdCWE1MAAFJAzE5NTM4ODEyNQABSwMxAAEBAQE=
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] DeviceManager->Save(): Device data changed
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] FileStateMachine->SetState() written 912 bytes on file: '/var/lib/z-push/g/y/appldmplk0dbf4yg-devicedata'
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] DeviceManager->Save(): Device data saved
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] LoopDetection->ProcessLoopDetectionTerminate()
29/04/2018 12:12:08 [20278] [ INFO] [ablanco] cmd='Provision' memory='5.15 MiB/5.50 MiB' time='0.05s' devType='iPad' devId='XXXX' getUser='ablanco' from=                                                                        '77.228.72.112' idle='0s' version='2.4.1.beta1+3-0' method='POST' httpcode='200'
29/04/2018 12:12:08 [20278] [DEBUG] [ablanco] -------- End
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] -------- Start
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] cmd='FolderSync' devType='iPad' devId='XXX' getUser='ablanco' from='77.228.72.112' version='2.4.1.beta1+3-                                                                        0' method='POST'
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] Used timezone 'Europe/Madrid'
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] ZPush::GetBackend(): trying autoload backend 'BackendKopano'
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] BackendKopano using PHP-MAPI version: 8.6.80 - PHP version: 5.5.9-1ubuntu4.24
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] Request::ProcessHeaders() ASVersion: 14.1
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] ZPush::CommandNeedsProvisioning(9): true
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] FileStateMachine->GetState() read '912' bytes from file: '/var/lib/z-push/g/y/appldmplk0dbf4yg-devicedata'
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] ASDevice data loaded for user: 'ablanco'
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] TopCollector(): Initialized mutexid Resource id #57 and memid Resource id #58.
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] TopCollector initialised with IPC provider 'IpcSharedMemoryProvider' with type '20'
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] LoopDetection(): Initialized mutexid Resource id #62 and memid Resource id #63.
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] LoopDetection initialised with IPC provider 'IpcSharedMemoryProvider' with type '1337'
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] ZPush::HierarchyCommand(9): true
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] DeviceManager->ProvisioningRequired('713581845') saved device key '713581845': false
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] DeviceManager->getPolicyName(): determined policy name: 'default'
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] DeviceManager->getProvisioningPolicies(): loaded 'default' policy.
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] ZPush::CommandNeedsAuthentication(9): true
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] KopanoBackend->Logon(): Trying to authenticate user 'ablanco'..
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] KopanoBackend->openMessageStore('ablanco'): Found 'DEFAULT' store: 'Resource id #78'
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] KopanoBackend->Logon(): User 'ablanco' is authenticated
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] Store supports properties containing Unicode characters.
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] ZPush::CommandNeedsPlainInput(9): false
29/04/2018 12:12:10 [15510] [WBXML] [ablanco] I  <FolderHierarchy:FolderSync>
29/04/2018 12:12:10 [15510] [WBXML] [ablanco] I   <FolderHierarchy:SyncKey>
29/04/2018 12:12:10 [15510] [WBXML] [ablanco] I    {ef18fb64-7ad4-4179-b73f-8b44d40d2421}2
29/04/2018 12:12:10 [15510] [WBXML] [ablanco] I   </FolderHierarchy:SyncKey>
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] StateManager->loadHierarchyCache(): 'appldmplk0dbf4yg-ef18fb64-7ad4-4179-b73f-8b44d40d2421-hc-2'
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] StateManager::UnLinkState(''): saved state 'ef18fb64-7ad4-4179-b73f-8b44d40d2421' will be deleted.
29/04/2018 12:12:10 [15510] [ INFO] [ablanco] StateNotFoundException: No hierarchy UUID linked to device. Requesting folder resync. - code: 0 - file: /usr/share/z-pu                                                                        sh/lib/core/statemanager.php:486
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] ASDevice->GetHierarchyCache(): HierarchyCache is up - Cached objects: 0
29/04/2018 12:12:10 [15510] [WBXML] [ablanco] I  </FolderHierarchy:FolderSync>
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] LoopDetection->ProcessLoopDetectionAddStatus: 'hierarchy' with status 9
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] WBXMLEncoder->startWBXML() type: vnd.ms-sync.wbxml
29/04/2018 12:12:10 [15510] [WBXML] [ablanco] O  <FolderHierarchy:FolderSync>
29/04/2018 12:12:10 [15510] [WBXML] [ablanco] O   <FolderHierarchy:Status>
29/04/2018 12:12:10 [15510] [WBXML] [ablanco] O   9
29/04/2018 12:12:10 [15510] [WBXML] [ablanco] O   </FolderHierarchy:Status>
29/04/2018 12:12:10 [15510] [WBXML] [ablanco] O  </FolderHierarchy:FolderSync>
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] WBXMLEncoder->endTag() WBXML output completed
29/04/2018 12:12:10 [15510] [WBXML] [ablanco] WBXML-OUT: AwFqAAAHVkwDOQABAQ==
29/04/2018 12:12:10 [15510] [WBXML] [ablanco] WBXML-IN : AwFqAAAHVlIDe2VmMThmYjY0LTdhZDQtNDE3OS1iNzNmLThiNDRkNDBkMjQyMX0yAAEB
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] LoopDetection->ProcessLoopDetectionTerminate()
29/04/2018 12:12:10 [15510] [ INFO] [ablanco] cmd='FolderSync' memory='5.82 MiB/6.25 MiB' time='0.06s' devType='iPad' devId='XXXX' getUser='ablanco' from='77.228.72.112' idle='0s' version='2.4.1.beta1+3-0' method='POST' httpcode='200'
29/04/2018 12:12:10 [15510] [DEBUG] [ablanco] -------- End
29/04/2018 12:13:08 [23261] [DEBUG] [ablanco] -------- Start
29/04/2018 12:13:08 [23261] [DEBUG] [ablanco] cmd='' devType='' devId='' getUser='ablanco' from='77.228.72.112' version='2.4.1.beta1+3-0' method='OPTIONS'
29/04/2018 12:13:08 [23261] [DEBUG] [ablanco] Used timezone 'Europe/Madrid'
29/04/2018 12:13:08 [23261] [DEBUG] [ablanco] ZPush::GetBackend(): trying autoload backend 'BackendKopano'
29/04/2018 12:13:08 [23261] [DEBUG] [ablanco] BackendKopano using PHP-MAPI version: 8.6.80 - PHP version: 5.5.9-1ubuntu4.24
29/04/2018 12:13:08 [23261] [DEBUG] [ablanco] Request::ProcessHeaders() ASVersion: 14.1
29/04/2018 12:13:08 [23261] [DEBUG] [ablanco] KopanoBackend->Logon(): Trying to authenticate user 'ablanco'..
29/04/2018 12:13:08 [23261] [DEBUG] [ablanco] KopanoBackend->openMessageStore('ablanco'): Found 'DEFAULT' store: 'Resource id #49'
29/04/2018 12:13:08 [23261] [DEBUG] [ablanco] KopanoBackend->Logon(): User 'ablanco' is authenticated
29/04/2018 12:13:08 [23261] [DEBUG] [ablanco] Store supports properties containing Unicode characters.
29/04/2018 12:13:08 [23261] [DEBUG] [ablanco] NoPostRequestException: Options request - code: 1 - file: /usr/share/z-push/index.php:66
29/04/2018 12:13:08 [23261] [DEBUG] [ablanco] ZPush::GetSupportedProtocolVersions(): 12.0,12.1,14.0,14.1
29/04/2018 12:13:08 [23261] [DEBUG] [ablanco] ZPush::GetSupportedCommands(): Sync,SendMail,SmartForward,SmartReply,GetAttachment,GetHierarchy,CreateCollection,Delete                                                                        Collection,MoveCollection,FolderSync,FolderCreate,FolderDelete,FolderUpdate,MoveItems,GetItemEstimate,MeetingResponse,ResolveRecipients,ValidateCert,Provision,Search                                                                        ,Ping,Notify,ItemOperations,Settings
29/04/2018 12:13:08 [23261] [ INFO] [ablanco] Options request
29/04/2018 12:13:08 [23261] [ INFO] [ablanco] cmd='' memory='3.58 MiB/4.25 MiB' time='0.05s' devType='' devId='' getUser='ablanco' from='77.228.72.112' idle='0s' ver                                                                        sion='2.4.1.beta1+3-0' method='OPTIONS' httpcode='200'
29/04/2018 12:13:08 [23261] [DEBUG] [ablanco] -------- End

                                          Arturo

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                                          • Manfred
                                            Manfred Kopano last edited by

                                            Hi ablanco,

                                            is this all of the z-push.log?

                                            Have you also removed the account from the device and added it again?

                                            Were these errors in the log before removing the devices with z-push-admin?

                                            Manfred

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