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    Statement regarding the closure of the Kopano community forum and the end of the community edition

    Hi can anyone help me. Certain User cannot login. "Logon Failed, please check username/password -- ZARAFA

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    • odie
      odie last edited by

      Hi Felix,

      see the log when I tried to login

      Tue Jan 9 10:38:01 2018: Authentication error by plugin for user art: db_query: Unknown error 2147483655
      Tue Jan 9 10:38:01 2018: Failed to authenticate user art from 0.0.0.0 using program httpd

      fbartels 1 Reply Last reply Reply Quote 0
      • fbartels
        fbartels Kopano @odie last edited by

        hm… that does not really give much of a clue. Before diving down any further maybe just deleting and recreating the user will help (as others as indicated still continue to do so).

        After you have created the new use you can use the hook-store functionality to give the new use the old store back. more at https://documentation.zarafa.com/zcp_administrator_manual/user_management.html#reattaching-stores-from-deleted-users

        Regards Felix

        Resources:
        https://kopano.com/blog/how-to-get-kopano/
        https://documentation.kopano.io/
        https://kb.kopano.io/

        Support overview:
        https://kopano.com/support/

        odie 1 Reply Last reply Reply Quote 0
        • odie
          odie @fbartels last edited by

          @fbartels
          Hi Felix,

          Pls. bear with me how will I delete that user? thanks.

          fbartels 1 Reply Last reply Reply Quote 0
          • fbartels
            fbartels Kopano @odie last edited by

            @odie Same link as before, chapter 8.3.4.

            Regards Felix

            Resources:
            https://kopano.com/blog/how-to-get-kopano/
            https://documentation.kopano.io/
            https://kb.kopano.io/

            Support overview:
            https://kopano.com/support/

            1 Reply Last reply Reply Quote 0
            • odie
              odie last edited by

              Hi Felix How can I hook storedguid to user “artiangco”?

              This is what I did : " zarafa-admin --hook-store <7E3A6601FED1462B95045CE1CE02B63C> -u artiangco
              sh: 7E3A6601FED1462B95045CE1CE02B63C: No such file or directory"

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              • odie
                odie last edited by

                Hi Felix,

                I remove “<>” that and it says store hooked.
                but when I log in her name it says login failed again

                Thanks

                1 Reply Last reply Reply Quote 0
                • fbartels
                  fbartels Kopano last edited by

                  yes, the store guid has to be given without the <>.

                  @odie said in Hi can anyone help me. Certain User cannot login. "Logon Failed, please check username/password -- ZARAFA:

                  but when I log in her name it says login failed again

                  Strange. I don’t suppose you have a subscription to have someone from our support look at your system?

                  Regards Felix

                  Resources:
                  https://kopano.com/blog/how-to-get-kopano/
                  https://documentation.kopano.io/
                  https://kb.kopano.io/

                  Support overview:
                  https://kopano.com/support/

                  1 Reply Last reply Reply Quote 0
                  • odie
                    odie last edited by

                    Yes. I don’t have someone from you support to help.
                    can you pls help me. that certain user has impt emails on that accnt.

                    Thanks

                    fbartels 1 Reply Last reply Reply Quote 0
                    • fbartels
                      fbartels Kopano @odie last edited by

                      Hi @odie ,

                      if this would be ok to you I can forward the email address you used to register at the forum to our sales team so they can send you an offer for some remote (ssh/teamviewer) assistance. Alternatively you can also use the contact form at https://kopano.com/contact/.

                      Regards Felix

                      Resources:
                      https://kopano.com/blog/how-to-get-kopano/
                      https://documentation.kopano.io/
                      https://kb.kopano.io/

                      Support overview:
                      https://kopano.com/support/

                      1 Reply Last reply Reply Quote 0
                      • odie
                        odie last edited by

                        Hi Felix,

                        That would be great. I would like to hear it from them.

                        Thank you.

                        Odie.

                        1 Reply Last reply Reply Quote 0
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