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    Hi can anyone help me. Certain User cannot login. "Logon Failed, please check username/password -- ZARAFA

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    • odie
      odie last edited by

      hi Felix,

      as we speak I consider upgrading of course. Btw, I just inherited this mail setup the one who setup this mail has been gone. and also I already tried changing the password still wont work.

      what am I gonne check on the server,cfg?

      BR,

      Odie

      fbartels 1 Reply Last reply Reply Quote 0
      • fbartels
        fbartels Kopano @odie last edited by

        @odie said in Hi can anyone help me. Certain User cannot login. "Logon Failed, please check username/password -- ZARAFA:

        what am I gonne check on the server,cfg?

        in the server.cfg you will find an option called log_level but its value to 6, then restart/reload the kopano-server process. after that you should get debug logging in /var/log/zarafa/server.log.

        Since this can be quite a lot of logging i would recommend to set the logging back afterwards.

        Regards Felix

        Resources:
        https://kopano.com/blog/how-to-get-kopano/
        https://documentation.kopano.io/
        https://kb.kopano.io/

        Support overview:
        https://kopano.com/support/

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        • odie
          odie last edited by

          Hi Felix,

          see the log when I tried to login

          Tue Jan 9 10:38:01 2018: Authentication error by plugin for user art: db_query: Unknown error 2147483655
          Tue Jan 9 10:38:01 2018: Failed to authenticate user art from 0.0.0.0 using program httpd

          fbartels 1 Reply Last reply Reply Quote 0
          • fbartels
            fbartels Kopano @odie last edited by

            hm… that does not really give much of a clue. Before diving down any further maybe just deleting and recreating the user will help (as others as indicated still continue to do so).

            After you have created the new use you can use the hook-store functionality to give the new use the old store back. more at https://documentation.zarafa.com/zcp_administrator_manual/user_management.html#reattaching-stores-from-deleted-users

            Regards Felix

            Resources:
            https://kopano.com/blog/how-to-get-kopano/
            https://documentation.kopano.io/
            https://kb.kopano.io/

            Support overview:
            https://kopano.com/support/

            odie 1 Reply Last reply Reply Quote 0
            • odie
              odie @fbartels last edited by

              @fbartels
              Hi Felix,

              Pls. bear with me how will I delete that user? thanks.

              fbartels 1 Reply Last reply Reply Quote 0
              • fbartels
                fbartels Kopano @odie last edited by

                @odie Same link as before, chapter 8.3.4.

                Regards Felix

                Resources:
                https://kopano.com/blog/how-to-get-kopano/
                https://documentation.kopano.io/
                https://kb.kopano.io/

                Support overview:
                https://kopano.com/support/

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                • odie
                  odie last edited by

                  Hi Felix How can I hook storedguid to user “artiangco”?

                  This is what I did : " zarafa-admin --hook-store <7E3A6601FED1462B95045CE1CE02B63C> -u artiangco
                  sh: 7E3A6601FED1462B95045CE1CE02B63C: No such file or directory"

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                  • odie
                    odie last edited by

                    Hi Felix,

                    I remove “<>” that and it says store hooked.
                    but when I log in her name it says login failed again

                    Thanks

                    1 Reply Last reply Reply Quote 0
                    • fbartels
                      fbartels Kopano last edited by

                      yes, the store guid has to be given without the <>.

                      @odie said in Hi can anyone help me. Certain User cannot login. "Logon Failed, please check username/password -- ZARAFA:

                      but when I log in her name it says login failed again

                      Strange. I don’t suppose you have a subscription to have someone from our support look at your system?

                      Regards Felix

                      Resources:
                      https://kopano.com/blog/how-to-get-kopano/
                      https://documentation.kopano.io/
                      https://kb.kopano.io/

                      Support overview:
                      https://kopano.com/support/

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                      • odie
                        odie last edited by

                        Yes. I don’t have someone from you support to help.
                        can you pls help me. that certain user has impt emails on that accnt.

                        Thanks

                        fbartels 1 Reply Last reply Reply Quote 0
                        • fbartels
                          fbartels Kopano @odie last edited by

                          Hi @odie ,

                          if this would be ok to you I can forward the email address you used to register at the forum to our sales team so they can send you an offer for some remote (ssh/teamviewer) assistance. Alternatively you can also use the contact form at https://kopano.com/contact/.

                          Regards Felix

                          Resources:
                          https://kopano.com/blog/how-to-get-kopano/
                          https://documentation.kopano.io/
                          https://kb.kopano.io/

                          Support overview:
                          https://kopano.com/support/

                          1 Reply Last reply Reply Quote 0
                          • odie
                            odie last edited by

                            Hi Felix,

                            That would be great. I would like to hear it from them.

                            Thank you.

                            Odie.

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