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    Hi can anyone help me. Certain User cannot login. "Logon Failed, please check username/password -- ZARAFA

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    • fbartels
      fbartels Kopano @odie last edited by

      @odie said in Hi can anyone help me. Certain User cannot login. "Logon Failed, please check username/password -- ZARAFA:

      what am I gonne check on the server,cfg?

      in the server.cfg you will find an option called log_level but its value to 6, then restart/reload the kopano-server process. after that you should get debug logging in /var/log/zarafa/server.log.

      Since this can be quite a lot of logging i would recommend to set the logging back afterwards.

      Regards Felix

      Resources:
      https://kopano.com/blog/how-to-get-kopano/
      https://documentation.kopano.io/
      https://kb.kopano.io/

      Support overview:
      https://kopano.com/support/

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      • odie
        odie last edited by

        Hi Felix,

        see the log when I tried to login

        Tue Jan 9 10:38:01 2018: Authentication error by plugin for user art: db_query: Unknown error 2147483655
        Tue Jan 9 10:38:01 2018: Failed to authenticate user art from 0.0.0.0 using program httpd

        fbartels 1 Reply Last reply Reply Quote 0
        • fbartels
          fbartels Kopano @odie last edited by

          hm… that does not really give much of a clue. Before diving down any further maybe just deleting and recreating the user will help (as others as indicated still continue to do so).

          After you have created the new use you can use the hook-store functionality to give the new use the old store back. more at https://documentation.zarafa.com/zcp_administrator_manual/user_management.html#reattaching-stores-from-deleted-users

          Regards Felix

          Resources:
          https://kopano.com/blog/how-to-get-kopano/
          https://documentation.kopano.io/
          https://kb.kopano.io/

          Support overview:
          https://kopano.com/support/

          odie 1 Reply Last reply Reply Quote 0
          • odie
            odie @fbartels last edited by

            @fbartels
            Hi Felix,

            Pls. bear with me how will I delete that user? thanks.

            fbartels 1 Reply Last reply Reply Quote 0
            • fbartels
              fbartels Kopano @odie last edited by

              @odie Same link as before, chapter 8.3.4.

              Regards Felix

              Resources:
              https://kopano.com/blog/how-to-get-kopano/
              https://documentation.kopano.io/
              https://kb.kopano.io/

              Support overview:
              https://kopano.com/support/

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              • odie
                odie last edited by

                Hi Felix How can I hook storedguid to user “artiangco”?

                This is what I did : " zarafa-admin --hook-store <7E3A6601FED1462B95045CE1CE02B63C> -u artiangco
                sh: 7E3A6601FED1462B95045CE1CE02B63C: No such file or directory"

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                • odie
                  odie last edited by

                  Hi Felix,

                  I remove “<>” that and it says store hooked.
                  but when I log in her name it says login failed again

                  Thanks

                  1 Reply Last reply Reply Quote 0
                  • fbartels
                    fbartels Kopano last edited by

                    yes, the store guid has to be given without the <>.

                    @odie said in Hi can anyone help me. Certain User cannot login. "Logon Failed, please check username/password -- ZARAFA:

                    but when I log in her name it says login failed again

                    Strange. I don’t suppose you have a subscription to have someone from our support look at your system?

                    Regards Felix

                    Resources:
                    https://kopano.com/blog/how-to-get-kopano/
                    https://documentation.kopano.io/
                    https://kb.kopano.io/

                    Support overview:
                    https://kopano.com/support/

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                    • odie
                      odie last edited by

                      Yes. I don’t have someone from you support to help.
                      can you pls help me. that certain user has impt emails on that accnt.

                      Thanks

                      fbartels 1 Reply Last reply Reply Quote 0
                      • fbartels
                        fbartels Kopano @odie last edited by

                        Hi @odie ,

                        if this would be ok to you I can forward the email address you used to register at the forum to our sales team so they can send you an offer for some remote (ssh/teamviewer) assistance. Alternatively you can also use the contact form at https://kopano.com/contact/.

                        Regards Felix

                        Resources:
                        https://kopano.com/blog/how-to-get-kopano/
                        https://documentation.kopano.io/
                        https://kb.kopano.io/

                        Support overview:
                        https://kopano.com/support/

                        1 Reply Last reply Reply Quote 0
                        • odie
                          odie last edited by

                          Hi Felix,

                          That would be great. I would like to hear it from them.

                          Thank you.

                          Odie.

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