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    Error Could not load rules

    Kopano WebApp
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    • Harpi
      Harpi last edited by

      @marty said in Error Could not load rules:

      Did you play around with delegates or shared stores and were those permissions revoked

      No, i don’t play with delegates or shared stores.

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      • darootler
        darootler last edited by

        Hi!

        I am facing the same issue. After reloading the WebApp the error message is gone.

        Regards
        Richard

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        • marty
          marty Kopano (Inactive) last edited by

          @darootler Do you have a reproducer?

          https://documentation.kopano.io/deskapp_admin_manual
          http://documentation.kopano.io/webapp_smime_manual
          https://documentation.kopano.io/webapp_admin_manual

          darootler 1 Reply Last reply Reply Quote 0
          • darootler
            darootler @marty last edited by

            @marty

            What do you mean? At the moment i cannot reproduce the error.

            Regards
            Richard

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            • darootler
              darootler last edited by

              Just got the error and i am able to reproduce it right now:

              639e2651-b807-4c4f-b0fb-0e89d8c4949f-image.png

              Let me know if i can provide more information.

              Regards
              Richard

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              • marty
                marty Kopano (Inactive) last edited by

                @darootler

                What are the steps?

                https://documentation.kopano.io/deskapp_admin_manual
                http://documentation.kopano.io/webapp_smime_manual
                https://documentation.kopano.io/webapp_admin_manual

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                • darootler
                  darootler last edited by

                  • Send an email from an external account to your kopano account
                  • Login to WebApp using a browser
                  • Right click the unread email and the error pops up

                  Regards
                  Richard

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                  • marty
                    marty Kopano (Inactive) last edited by

                    @darootler

                    Thanks. Think I found the issue. I made a ticket: https://jira.kopano.io/browse/KW-3381

                    I think you can ‘workaround’ this issue by setting “enable_shared_rules” to true

                    https://documentation.kopano.io/deskapp_admin_manual
                    http://documentation.kopano.io/webapp_smime_manual
                    https://documentation.kopano.io/webapp_admin_manual

                    darootler 1 Reply Last reply Reply Quote 0
                    • darootler
                      darootler @marty last edited by

                      @marty

                      Thank you for submitting the ticket. The workaround seems to work :-)

                      Regards
                      Richard

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                      • Harpi
                        Harpi last edited by

                        @marty
                        Thanks, the workaround seems to work.

                        Greets
                        Mike

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