Error Could not load rules

Harpi

Hi there,
I have the following problem in the webapp. I get the following error message at irregular intervals when right-clicking on an email or when accessing the Settings menu.

“Error Could Not Load Rules”

If I reload the whole browser window it is gone for the time being.

Set up:
NGINX
php7.3-fpm
Webapp V4.0.2644 + 1550.1

marty

@Harpi

Did you play around with delegates or shared stores and were those permissions revoked?

Harpi

@marty said in Error Could not load rules:

Did you play around with delegates or shared stores and were those permissions revoked

No, i don’t play with delegates or shared stores.

darootler

Hi!

I am facing the same issue. After reloading the WebApp the error message is gone.

Regards
Richard

marty

@darootler Do you have a reproducer?

darootler

@marty

What do you mean? At the moment i cannot reproduce the error.

Regards
Richard

darootler

Just got the error and i am able to reproduce it right now:

Let me know if i can provide more information.

Regards
Richard

marty

@darootler

What are the steps?

darootler

Send an email from an external account to your kopano account
Login to WebApp using a browser
Right click the unread email and the error pops up

Regards
Richard

marty

@darootler

Thanks. Think I found the issue. I made a ticket: https://jira.kopano.io/browse/KW-3381

I think you can ‘workaround’ this issue by setting “enable_shared_rules” to true

darootler

@marty

Thank you for submitting the ticket. The workaround seems to work :-)

Regards
Richard

Harpi

@marty
Thanks, the workaround seems to work.

Greets
Mike