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    Error Could not load rules

    Kopano WebApp
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    • marty
      marty Kopano (Inactive) last edited by

      @Harpi

      Did you play around with delegates or shared stores and were those permissions revoked?

      https://documentation.kopano.io/deskapp_admin_manual
      http://documentation.kopano.io/webapp_smime_manual
      https://documentation.kopano.io/webapp_admin_manual

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      • Harpi
        Harpi last edited by

        @marty said in Error Could not load rules:

        Did you play around with delegates or shared stores and were those permissions revoked

        No, i don’t play with delegates or shared stores.

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        • darootler
          darootler last edited by

          Hi!

          I am facing the same issue. After reloading the WebApp the error message is gone.

          Regards
          Richard

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          • marty
            marty Kopano (Inactive) last edited by

            @darootler Do you have a reproducer?

            https://documentation.kopano.io/deskapp_admin_manual
            http://documentation.kopano.io/webapp_smime_manual
            https://documentation.kopano.io/webapp_admin_manual

            darootler 1 Reply Last reply Reply Quote 0
            • darootler
              darootler @marty last edited by

              @marty

              What do you mean? At the moment i cannot reproduce the error.

              Regards
              Richard

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              • darootler
                darootler last edited by

                Just got the error and i am able to reproduce it right now:

                639e2651-b807-4c4f-b0fb-0e89d8c4949f-image.png

                Let me know if i can provide more information.

                Regards
                Richard

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                • marty
                  marty Kopano (Inactive) last edited by

                  @darootler

                  What are the steps?

                  https://documentation.kopano.io/deskapp_admin_manual
                  http://documentation.kopano.io/webapp_smime_manual
                  https://documentation.kopano.io/webapp_admin_manual

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                  • darootler
                    darootler last edited by

                    • Send an email from an external account to your kopano account
                    • Login to WebApp using a browser
                    • Right click the unread email and the error pops up

                    Regards
                    Richard

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                    • marty
                      marty Kopano (Inactive) last edited by

                      @darootler

                      Thanks. Think I found the issue. I made a ticket: https://jira.kopano.io/browse/KW-3381

                      I think you can ‘workaround’ this issue by setting “enable_shared_rules” to true

                      https://documentation.kopano.io/deskapp_admin_manual
                      http://documentation.kopano.io/webapp_smime_manual
                      https://documentation.kopano.io/webapp_admin_manual

                      darootler 1 Reply Last reply Reply Quote 0
                      • darootler
                        darootler @marty last edited by

                        @marty

                        Thank you for submitting the ticket. The workaround seems to work :-)

                        Regards
                        Richard

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                        • Harpi
                          Harpi last edited by

                          @marty
                          Thanks, the workaround seems to work.

                          Greets
                          Mike

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