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    8.7.80."307-424..." missing mails in different imap-clients

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    • irrlicht
      irrlicht last edited by

      I build a second kopano-server on a different machine. Mails from t-online are invisiible in different imap-clients, thunderbird is ok, eM Client not.

      Could somebody test this please?

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      • fbartels
        fbartels Kopano last edited by

        So on the second server the behaviour is different?

        Will check this out sometime in the beginning of next year.

        Regards Felix

        Resources:
        https://kopano.com/blog/how-to-get-kopano/
        https://documentation.kopano.io/
        https://kb.kopano.io/

        Support overview:
        https://kopano.com/support/

        irrlicht 1 Reply Last reply Reply Quote 0
        • irrlicht
          irrlicht @fbartels last edited by irrlicht

          Happy new year.

          @fbartels said in 8.7.80.307 missing mails in different imap-clients:

          So on the second server the behaviour is different?

          No, same behaviour. T-online mails are hidden on MailDroid and eM-Client. Thunderbird ist ok.

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          • irrlicht
            irrlicht last edited by irrlicht

            Hi,
            same problems with nightly kopano-gateway 8.7.80.402.1c7f107ba-0+44.1 on the testserver, it think it’s a problem with kopano-gateway.
            Comment from another forum about the javaerror: “server seems to be broken”.

            greets from germany

            by the way, upgrade to 8.7.80.402 php-mapi-error:

            PHP Warning:  PHP Startup: Unable to load dynamic library '/usr/lib/php/20151012/mapi.so' - /usr/lib/php/20151012/mapi.so: undefined symbol: _Z25zif_mapi_freebusy_openmsgP18_zend_execute_dataP12_zval_struct in Unknown on line 0
            [Wed Jan 02 19:31:21.077162 2019] [mpm_prefork:notice] [pid 12493] AH00163: Apache/2.4.25 (Debian) OpenSSL/1.0.2q configured -- resuming normal operations
            
            
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            • irrlicht
              irrlicht last edited by

              php-mapi-error ist fixed with 8.7.80.424, t-online-mails still invisible in MailDroid and eM Client.

              Does anybody have the same problems?

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              • fbartels
                fbartels Kopano last edited by

                @irrlicht said in 8.7.80."307-424..." missing mails in different imap-clients:

                Worked before with old Zarafa

                I did not see this bit before. Which Zarafa version are you speaking about?

                We were able to reproduce the email not showing up in emclient with the t-online mail, but not with the mail commands you posted.

                Regards Felix

                Resources:
                https://kopano.com/blog/how-to-get-kopano/
                https://documentation.kopano.io/
                https://kb.kopano.io/

                Support overview:
                https://kopano.com/support/

                irrlicht 1 Reply Last reply Reply Quote 0
                • irrlicht
                  irrlicht @fbartels last edited by irrlicht

                  Hi Felix and thank you verry much for thist post,

                  I think it was last Zarafa-Version: 7.2.6.10 on Debian 8 and the mail commands perhaps only work from this one Server, old postfix 2. This machine runs our trouble ticket system. I will have a try from another one.

                  @fbartels
                  Edith: It’s strange, from the cli of the trouble ticket machine with postfix 2.11.3-1+deb8u2 without content-type is invisible in eM Client and in MailDroid, with content-type is ok, from other hosts all are ok, with or without.

                  Shellscript 1:
                  mail -s “emShit”"$1" user@example.com <<< testtext

                  Shellscript 2:
                  mail -s “emShit”"$1" -a “Content-Type: text/plain; charset=utf-8” user@example.com <<< testtext

                  irrlicht 1 Reply Last reply Reply Quote 0
                  • irrlicht
                    irrlicht @irrlicht last edited by

                    Strange, in thunderbird are all missing mails from eM-Client visible, but a few others have no topics and no sender. Can’t reproduce them, a few of the missing parts are available a few hours later. In other thunderbird versions are only senders missing.

                    0_1546931498742_Mailtest_Thunderbird.png

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                    • irrlicht
                      irrlicht last edited by

                      Are we the only ones with this imap problem? Problem exists with stable 8.6.9 too.

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                      • fbartels
                        fbartels Kopano last edited by

                        for reference, the ticket to follow for this would be https://jira.kopano.io/browse/KC-1375. In our tests we also saw that this occurs with 8.6 as well.

                        I find it interesting that during the list command the message is shown, but then not picked up by the imap client later on.

                        Currently busy with a customer escalation, will later spent some more time on this.

                        Regards Felix

                        Resources:
                        https://kopano.com/blog/how-to-get-kopano/
                        https://documentation.kopano.io/
                        https://kb.kopano.io/

                        Support overview:
                        https://kopano.com/support/

                        irrlicht 1 Reply Last reply Reply Quote 0
                        • irrlicht
                          irrlicht @fbartels last edited by irrlicht

                          I think the problem is fixed in 8.7.0 and in nightly 8.7.80.529

                          New mails from problematic servers are shown, old ones not.

                          kopano-dbadm kc-1375 in old installation throws errors

                          kopano-dbadm kc-1375
                          Tue Jan 29 20:18:22 2019: [notice ] kc1375: purging problematic-looking IMAP envelopes...
                          Tue Jan 29 20:18:25 2019: [error  ] 0x55b9bbb977d0: SQL Failed: BIGINT UNSIGNED value is out of range in '(`kopano`.`p`.`tag` - 34049)', Query: "DELETE p FROM properties AS p INNER JOIN names AS n ON p.tag-34049=n.id WHERE n.guid=0x08F1F5003F8EC746AF725E201C2349E7 AND n.nameid=1 AND p.type=30 AND p.val_string LIKE '% (((%))) %'"
                          Tue Jan 29 20:18:25 2019: [error  ] KDatabase::I_Update() query failed: "BIGINT UNSIGNED value is out of range in '(`kopano`.`p`.`tag` - 34049)'", query: DELETE p FROM properties AS p INNER JOIN names AS n ON p.tag-34049=n.id WHERE n.guid=0x08F1F5003F8EC746AF725E201C2349E7 AND n.nameid=1 AND p.type=30 AND p.val_string LIKE '% (((%))) %'
                          Tue Jan 29 20:18:25 2019: [error  ] dbadm: action failed: disk error (80000007)
                          

                          on a new testserver it works

                          kopano-dbadm kc-1375
                          Tue Jan 29 20:24:38 2019: [notice ] kc1375: purging problematic-looking IMAP envelopes...
                          Tue Jan 29 20:24:40 2019: [notice ] kc1375: deleted 121 rows.
                          

                          @fbartels : “purge” means it deletes the mails in cache or in database?

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                          • fbartels
                            fbartels Kopano last edited by

                            as the man page says:

                            Deletes all cached IMAP Envelopes that show signs of having address lists with excess parentheses.

                            Regards Felix

                            Resources:
                            https://kopano.com/blog/how-to-get-kopano/
                            https://documentation.kopano.io/
                            https://kb.kopano.io/

                            Support overview:
                            https://kopano.com/support/

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                            • jasgggit
                              jasgggit last edited by

                              Hi everyone,

                              I’m testing this implementation using the UCS Univention, I’m on the latest builds from them and also using a Trial key, and no updates are available, but :

                              I’m facing this issue using the mobile app SPARK on an iPhone.

                              I’m using also the POSTBOX client on a Mac, but on this client, there are no issues.

                              I tried to run ‘kopano-dbadm kc-1375’ on the shell and got:

                              root@k4ucs:~# kopano-dbadm kc-1375
                              Thu Apr 18 16:39:03 2019: [error ] dbadm: unknown action “kc-1375”

                              Any suggestions?

                              Regards.
                              JG

                              fbartels 1 Reply Last reply Reply Quote 0
                              • fbartels
                                fbartels Kopano @jasgggit last edited by

                                @jasgggit said in 8.7.80."307-424..." missing mails in different imap-clients:

                                I’m facing this issue using the mobile app SPARK on an iPhone.
                                I’m using also the POSTBOX client on a Mac, but on this client, there are no issues

                                As you could see already above, the effect did only show up on certain clients. As indicated in the linked ticket you would need to run 8.7.0 to have the fixed version.

                                Regards Felix

                                Resources:
                                https://kopano.com/blog/how-to-get-kopano/
                                https://documentation.kopano.io/
                                https://kb.kopano.io/

                                Support overview:
                                https://kopano.com/support/

                                jasgggit 1 Reply Last reply Reply Quote 0
                                • jasgggit
                                  jasgggit @fbartels last edited by

                                  @fbartels said in 8.7.80."307-424..." missing mails in different imap-clients:

                                  As you could see already above, the effect did only show up on certain clients. As indicated in the linked ticket you would need to run 8.7.0 to have the fixed version.

                                  AFAIK 8.7 is not yet released, and also its not yet on the UCS app platform too, as I’m running on UCS univention.
                                  Thanks anyway for the reply.
                                  Regards.
                                  JG

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