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    8.7.80."307-424..." missing mails in different imap-clients

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    • irrlicht
      irrlicht last edited by irrlicht

      Mail from t-online, same problem - not in eM-Client and not in MailDroid.
      Thunderbird and Webapp perfect.

      Ret```

      urn-Path: <hanswurs@t-online.de>
      Received: from wvs-heidelberg.de ([::ffff:127.0.0.1]:44650)
      	by kopano_www_km36022-01 (kopano-dagent) with LMTP;
      	Sat, 29 Dec 2018 13:28:43 +0100 (CET)
      Received: from mailout11.t-online.de (mailout11.t-online.de [194.25.134.85])
      	by wvs-heidelberg.de (Postfix) with ESMTPS id 82E433B3C70
      	for <schneider@wvs-heidelberg.de>; Sat, 29 Dec 2018 13:28:43 +0100 (CET)
      Received: from fwd30.aul.t-online.de (fwd30.aul.t-online.de [172.20.26.135])
      	by mailout11.t-online.de (Postfix) with SMTP id 3C716425941E
      	for <schneider@wvs-heidelberg.de>; Sat, 29 Dec 2018 13:28:43 +0100 (CET)
      Received: from spica06.aul.t-online.de (TvrP-ZZrrhgSdKieGN9UDg7rDjf03f84ac8qBnz+IMcoo-KBTqjwr1ZIAHsDgyCQoZ@[172.20.102.123]) by fwd30.aul.t-online.de
      	with esmtp id 1gdDjE-0fDxaq0; Sat, 29 Dec 2018 13:28:32 +0100
      Received: from 46.223.239.167:62278 by cmpweb10.aul.t-online.de with HTTP/1.1 (Lisa V5-5-1-0.14719 on API V5-19-0-0)
      Received: from 172.20.102.137:59863 by spica06.aul.t-online.de:8080; Sat, 29 Dec 2018 13:28:32 +0100 (CET)
      Date: Sat, 29 Dec 2018 13:28:32 +0100 (CET)
      From: "hanswurs@t-online.de" <hanswurs@t-online.de>
      Sender: "hanswurs@t-online.de" <hanswurs@t-online.de>
      Reply-To: "hanswurs@t-online.de" <hanswurs@t-online.de>
      To: "schneider@wvs-heidelberg.de" <schneider@wvs-heidelberg.de>
      Message-ID: <1546086512624.2010385.895fa34a42662b380d4f80a8edf1368fee1e2437@spica.telekom.de>
      Subject: test1 an schneider von t-online
      MIME-Version: 1.0
      Content-Type: multipart/alternative; 
      	boundary="----=_Part_2491006_1437171440.1546086512701"
      Importance: normal
      X-MSMail-Priority: normal
      X-Priority: 3
      X-UMS: email
      X-ID: TvrP-ZZrrhgSdKieGN9UDg7rDjf03f84ac8qBnz+IMcoo-KBTqjwr1ZIAHsDgyCQoZ@t-dialin.net
      X-TOI-MSGID: 4acb1054-9a73-4a8b-b00e-e0baf9265793
      
      ------=_Part_2491006_1437171440.1546086512701
      Content-Type: text/plain; charset="utf-8"
      Content-Transfer-Encoding: quoted-printable
      
      test1
      =EF=BB=BF
      ------=_Part_2491006_1437171440.1546086512701
      Content-Type: text/html; charset="utf-8"
      Content-Transfer-Encoding: quoted-printable
      
      <html><head><meta http-equiv=3D"Content-Type" content=3D"text/html; charset=
      =3DUTF-8"/><title></title></head><body><p style=3D"margin: 0px;"><span styl=
      e=3D"font-family:arial,helvetica,sans-serif;font-size:10pt;color:#000000;te=
      xt-decoration:none">test1<br /></span></p>=EF=BB=BF</body></html>
      ------=_Part_2491006_1437171440.1546086512701--
      
      1 Reply Last reply Reply Quote 0
      • irrlicht
        irrlicht last edited by irrlicht

        MailDroid on Android
        Search Subject “issue” online (Subject from missing mails from trouble ticket system) , not in local phonecache.
        Logs from Kopanogateway shows the discoveries, MailDroid can’t open them. eM Client similar problem, Thunderbird no problems,
        Searcherror:
        0_1546159733226_issuesearch.png
        Details

        <?xml version='1.0' encoding='UTF-8' standalone='yes' ?><report><board>MT6582</board><brand>Lenovo</brand><details>Create messages list screen.</details><domain>wvss-mannheim.de</domain><locale>Deutsch (Deutschland)</locale><model>Lenovo A7600-F</model><package_name>com.maildroid</package_name><package_version>4.91</package_version><protocol>imap</protocol><stack>javax.mail.MessagingException: Failed to load IMAP envelope
        at com.sun.mail.imap.IMAPMessage.loadEnvelope(IMAPMessage.java:1238)
        at com.sun.mail.imap.IMAPMessage.getSubject(IMAPMessage.java:345)
        at com.maildroid.second.ae.a(SessionUtils.java:48)
        at com.maildroid.service.o.c(SessionControllerDispatcher.java:107)
        at com.maildroid.service.o.a(SessionControllerDispatcher.java:40)
        at com.maildroid.service.n.a(SessionController.java:100)
        at com.maildroid.service.p.b(SessionControllerWithState.java:99)
        at com.maildroid.service.p.a(SessionControllerWithState.java:52)
        at com.maildroid.service.m.a(RemoteMailService.java:139)
        at com.maildroid.m.e.a(MailService.java:43)
        at com.maildroid.bk.c.a(TasksExecutor.java:41)
        at com.maildroid.bk.d$1.run(TasksExecutorThread.java:18)
        at com.flipdog.commons.u.a$1.run(ThreadUtils.java:46)
        at java.lang.Thread.run(Thread.java:761)
        </stack><uuid>6793fec8-3f71-4e6c-9591-a8ba47374707</uuid><version_incremental>18c2428f1f</version_incremental><version_release>7.1.2</version_release><version_sdk>25</version_sdk></report>
        
        
        1 Reply Last reply Reply Quote 0
        • irrlicht
          irrlicht last edited by

          I build a second kopano-server on a different machine. Mails from t-online are invisiible in different imap-clients, thunderbird is ok, eM Client not.

          Could somebody test this please?

          1 Reply Last reply Reply Quote 0
          • fbartels
            fbartels Kopano last edited by

            So on the second server the behaviour is different?

            Will check this out sometime in the beginning of next year.

            Regards Felix

            Resources:
            https://kopano.com/blog/how-to-get-kopano/
            https://documentation.kopano.io/
            https://kb.kopano.io/

            Support overview:
            https://kopano.com/support/

            irrlicht 1 Reply Last reply Reply Quote 0
            • irrlicht
              irrlicht @fbartels last edited by irrlicht

              Happy new year.

              @fbartels said in 8.7.80.307 missing mails in different imap-clients:

              So on the second server the behaviour is different?

              No, same behaviour. T-online mails are hidden on MailDroid and eM-Client. Thunderbird ist ok.

              1 Reply Last reply Reply Quote 0
              • irrlicht
                irrlicht last edited by irrlicht

                Hi,
                same problems with nightly kopano-gateway 8.7.80.402.1c7f107ba-0+44.1 on the testserver, it think it’s a problem with kopano-gateway.
                Comment from another forum about the javaerror: “server seems to be broken”.

                greets from germany

                by the way, upgrade to 8.7.80.402 php-mapi-error:

                PHP Warning:  PHP Startup: Unable to load dynamic library '/usr/lib/php/20151012/mapi.so' - /usr/lib/php/20151012/mapi.so: undefined symbol: _Z25zif_mapi_freebusy_openmsgP18_zend_execute_dataP12_zval_struct in Unknown on line 0
                [Wed Jan 02 19:31:21.077162 2019] [mpm_prefork:notice] [pid 12493] AH00163: Apache/2.4.25 (Debian) OpenSSL/1.0.2q configured -- resuming normal operations
                
                
                1 Reply Last reply Reply Quote 0
                • irrlicht
                  irrlicht last edited by

                  php-mapi-error ist fixed with 8.7.80.424, t-online-mails still invisible in MailDroid and eM Client.

                  Does anybody have the same problems?

                  1 Reply Last reply Reply Quote 0
                  • fbartels
                    fbartels Kopano last edited by

                    @irrlicht said in 8.7.80."307-424..." missing mails in different imap-clients:

                    Worked before with old Zarafa

                    I did not see this bit before. Which Zarafa version are you speaking about?

                    We were able to reproduce the email not showing up in emclient with the t-online mail, but not with the mail commands you posted.

                    Regards Felix

                    Resources:
                    https://kopano.com/blog/how-to-get-kopano/
                    https://documentation.kopano.io/
                    https://kb.kopano.io/

                    Support overview:
                    https://kopano.com/support/

                    irrlicht 1 Reply Last reply Reply Quote 0
                    • irrlicht
                      irrlicht @fbartels last edited by irrlicht

                      Hi Felix and thank you verry much for thist post,

                      I think it was last Zarafa-Version: 7.2.6.10 on Debian 8 and the mail commands perhaps only work from this one Server, old postfix 2. This machine runs our trouble ticket system. I will have a try from another one.

                      @fbartels
                      Edith: It’s strange, from the cli of the trouble ticket machine with postfix 2.11.3-1+deb8u2 without content-type is invisible in eM Client and in MailDroid, with content-type is ok, from other hosts all are ok, with or without.

                      Shellscript 1:
                      mail -s “emShit”"$1" user@example.com <<< testtext

                      Shellscript 2:
                      mail -s “emShit”"$1" -a “Content-Type: text/plain; charset=utf-8” user@example.com <<< testtext

                      irrlicht 1 Reply Last reply Reply Quote 0
                      • irrlicht
                        irrlicht @irrlicht last edited by

                        Strange, in thunderbird are all missing mails from eM-Client visible, but a few others have no topics and no sender. Can’t reproduce them, a few of the missing parts are available a few hours later. In other thunderbird versions are only senders missing.

                        0_1546931498742_Mailtest_Thunderbird.png

                        1 Reply Last reply Reply Quote 0
                        • irrlicht
                          irrlicht last edited by

                          Are we the only ones with this imap problem? Problem exists with stable 8.6.9 too.

                          1 Reply Last reply Reply Quote 0
                          • fbartels
                            fbartels Kopano last edited by

                            for reference, the ticket to follow for this would be https://jira.kopano.io/browse/KC-1375. In our tests we also saw that this occurs with 8.6 as well.

                            I find it interesting that during the list command the message is shown, but then not picked up by the imap client later on.

                            Currently busy with a customer escalation, will later spent some more time on this.

                            Regards Felix

                            Resources:
                            https://kopano.com/blog/how-to-get-kopano/
                            https://documentation.kopano.io/
                            https://kb.kopano.io/

                            Support overview:
                            https://kopano.com/support/

                            irrlicht 1 Reply Last reply Reply Quote 0
                            • irrlicht
                              irrlicht @fbartels last edited by irrlicht

                              I think the problem is fixed in 8.7.0 and in nightly 8.7.80.529

                              New mails from problematic servers are shown, old ones not.

                              kopano-dbadm kc-1375 in old installation throws errors

                              kopano-dbadm kc-1375
                              Tue Jan 29 20:18:22 2019: [notice ] kc1375: purging problematic-looking IMAP envelopes...
                              Tue Jan 29 20:18:25 2019: [error  ] 0x55b9bbb977d0: SQL Failed: BIGINT UNSIGNED value is out of range in '(`kopano`.`p`.`tag` - 34049)', Query: "DELETE p FROM properties AS p INNER JOIN names AS n ON p.tag-34049=n.id WHERE n.guid=0x08F1F5003F8EC746AF725E201C2349E7 AND n.nameid=1 AND p.type=30 AND p.val_string LIKE '% (((%))) %'"
                              Tue Jan 29 20:18:25 2019: [error  ] KDatabase::I_Update() query failed: "BIGINT UNSIGNED value is out of range in '(`kopano`.`p`.`tag` - 34049)'", query: DELETE p FROM properties AS p INNER JOIN names AS n ON p.tag-34049=n.id WHERE n.guid=0x08F1F5003F8EC746AF725E201C2349E7 AND n.nameid=1 AND p.type=30 AND p.val_string LIKE '% (((%))) %'
                              Tue Jan 29 20:18:25 2019: [error  ] dbadm: action failed: disk error (80000007)
                              

                              on a new testserver it works

                              kopano-dbadm kc-1375
                              Tue Jan 29 20:24:38 2019: [notice ] kc1375: purging problematic-looking IMAP envelopes...
                              Tue Jan 29 20:24:40 2019: [notice ] kc1375: deleted 121 rows.
                              

                              @fbartels : “purge” means it deletes the mails in cache or in database?

                              1 Reply Last reply Reply Quote 0
                              • fbartels
                                fbartels Kopano last edited by

                                as the man page says:

                                Deletes all cached IMAP Envelopes that show signs of having address lists with excess parentheses.

                                Regards Felix

                                Resources:
                                https://kopano.com/blog/how-to-get-kopano/
                                https://documentation.kopano.io/
                                https://kb.kopano.io/

                                Support overview:
                                https://kopano.com/support/

                                1 Reply Last reply Reply Quote 0
                                • jasgggit
                                  jasgggit last edited by

                                  Hi everyone,

                                  I’m testing this implementation using the UCS Univention, I’m on the latest builds from them and also using a Trial key, and no updates are available, but :

                                  I’m facing this issue using the mobile app SPARK on an iPhone.

                                  I’m using also the POSTBOX client on a Mac, but on this client, there are no issues.

                                  I tried to run ‘kopano-dbadm kc-1375’ on the shell and got:

                                  root@k4ucs:~# kopano-dbadm kc-1375
                                  Thu Apr 18 16:39:03 2019: [error ] dbadm: unknown action “kc-1375”

                                  Any suggestions?

                                  Regards.
                                  JG

                                  fbartels 1 Reply Last reply Reply Quote 0
                                  • fbartels
                                    fbartels Kopano @jasgggit last edited by

                                    @jasgggit said in 8.7.80."307-424..." missing mails in different imap-clients:

                                    I’m facing this issue using the mobile app SPARK on an iPhone.
                                    I’m using also the POSTBOX client on a Mac, but on this client, there are no issues

                                    As you could see already above, the effect did only show up on certain clients. As indicated in the linked ticket you would need to run 8.7.0 to have the fixed version.

                                    Regards Felix

                                    Resources:
                                    https://kopano.com/blog/how-to-get-kopano/
                                    https://documentation.kopano.io/
                                    https://kb.kopano.io/

                                    Support overview:
                                    https://kopano.com/support/

                                    jasgggit 1 Reply Last reply Reply Quote 0
                                    • jasgggit
                                      jasgggit @fbartels last edited by

                                      @fbartels said in 8.7.80."307-424..." missing mails in different imap-clients:

                                      As you could see already above, the effect did only show up on certain clients. As indicated in the linked ticket you would need to run 8.7.0 to have the fixed version.

                                      AFAIK 8.7 is not yet released, and also its not yet on the UCS app platform too, as I’m running on UCS univention.
                                      Thanks anyway for the reply.
                                      Regards.
                                      JG

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