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    Statement regarding the closure of the Kopano community forum and the end of the community edition

    8.7.80."307-424..." missing mails in different imap-clients

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    • irrlicht
      irrlicht last edited by irrlicht

      Hi,
      just installed 8.7.80.307 and there are missing mails in different imap clients, tested with eM Client, Thunderbird and K-9 Mail. All mails are in Webapp.
      If i delete the konfiguration in thunderbird and make a new one, the mails are there, in eM Client no difference.
      is this a known bug?

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      • fbartels
        fbartels Kopano last edited by

        Hi @irrlicht ,

        since it’s not really related to the beta I only approved this post (new users have to be approved once to prevent spam).

        No, not a known issue. More details/logging would be interesting.

        Regards Felix

        Resources:
        https://kopano.com/blog/how-to-get-kopano/
        https://documentation.kopano.io/
        https://kb.kopano.io/

        Support overview:
        https://kopano.com/support/

        1 Reply Last reply Reply Quote 0
        • irrlicht
          irrlicht last edited by irrlicht

          Mails from a special Server (our trouble-ticket-system) are visible in Thunderbird Windows/Linux
          Not visible in eM-Client Windows and MailDroid.
          Mails from cli on this Server are visble in Thunderbird and Maildroid, not in eM-Client.

          My guess: kopano-gateway or dagent, perhaps postfix 3 (old server was 2)

          Could i write per mail in german with logfiles? debug-logging is activated
          Don’t want to send logfiles to this forum.

          1 Reply Last reply Reply Quote 0
          • irrlicht
            irrlicht last edited by irrlicht

            It’s possible a problem with the content-type.

            Testcommand from linux-cli arrives at eM-Client per kopano-gateway
            mail -s “emShit”"$1" -a “Content-Type: text/plain; charset=UTF-8” testuser@example.com <<< testtext

            without content-type not:
            mail -s “emShit”"$1" testuser@example.com <<< testtext

            It’s available per imap, all other imap-clients have no problems with this.
            Worked before with old Zarafa

            What can i do?

            1 Reply Last reply Reply Quote 0
            • fbartels
              fbartels Kopano last edited by

              @irrlicht said in 8.7.80.307 missing mails in different imap-clients:

              Could i write per mail in german with logfiles? debug-logging is activated
              Don’t want to send logfiles to this forum.

              Private support is available for customers with a valid subscription. If required this is also possible in german.

              Price information: https://kopano.com/pricing/
              Tickets can be opened at: https://portal.kopano.com/sdtickets/list

              Instead of logs it is probably more helpful to have such a message as a raw message. (you can add log_raw_message = yes to your dagent.cfg for this, see https://stash.kopano.io/projects/KC/repos/kopanocore/browse/installer/linux/dagent.cfg#36)

              Regards Felix

              Resources:
              https://kopano.com/blog/how-to-get-kopano/
              https://documentation.kopano.io/
              https://kb.kopano.io/

              Support overview:
              https://kopano.com/support/

              1 Reply Last reply Reply Quote 0
              • irrlicht
                irrlicht last edited by irrlicht

                Thanks Felix,
                i’m not a customer, we only use Kopano. :)
                i’m a teacher and i also teach my students Kopano as an example for Groupware in my classes in the Servercourses with Linux in professional school. Course of Studies Fachinformatiker Systemintegration

                I thougt the problem would also be interesting for developers of beta.

                1 Reply Last reply Reply Quote 0
                • irrlicht
                  irrlicht last edited by irrlicht

                  log_raw_message=on in dagent.cfg
                  Mail from Ticketsystem:
                  OK in Thunderbird, not available in eM Client und MailDroid:
                  Names and Domain changed

                  Return-Path: <schmitt@wvs-heidelberg.de>
                  Received: from wvs-heidelberg.de ([::ffff:127.0.0.1]:45836)
                  	by kopano_www_km36022-01 (kopano-dagent) with LMTP;
                  	Sat, 29 Dec 2018 13:38:55 +0100 (CET)
                  Received: from roundup.wvs-heidelberg.de (unknown [46.227.215.83])
                  	by wvs-heidelberg.de (Postfix) with ESMTP id C3AA53B3C70;
                  	Sat, 29 Dec 2018 13:38:55 +0100 (CET)
                  Received: from intern.wvs-heidelberg.de (localhost [127.0.0.1])
                  	by roundup.wvs-heidelberg.de (Postfix) with ESMTP id 8D8883C037A;
                  	Sat, 29 Dec 2018 13:38:55 +0100 (CET)
                  MIME-Version: 1.0
                  Content-Type: text/plain; charset="utf-8"
                  Reply-To: Importtesttracker <issue_tracker@roundup.wvs-heidelberg.de>
                  Message-Id: <1546087135.56.0.0342536634962.issue843@roundup.wvs-heidelberg.de>
                  X-Roundup-issue-status: chatting
                  X-Roundup-issue-priority: critical
                  In-Reply-To: <1546025630.22.0.112305386028.issue843@roundup.wvs-heidelberg.de>
                  Content-Transfer-Encoding: quoted-printable
                  Subject: [issue843] Testticket fuer das IMAP-Problem
                  To: schmitt.peter@wvs-heidelberg.de, maier@wvs-heidelberg.de,
                   schneider@wvs-heidelberg.de
                  From: schmitt <issue_tracker@roundup.wvs-heidelberg.de>
                  Date: Sat, 29 Dec 2018 11:38:55 -0100
                  Precedence: bulk
                  X-Roundup-Name: Importtesttracker
                  X-Roundup-Loop: hello
                  X-Roundup-Version: 1.4.20
                  Message-Id: <1546087135.56.0.0342536634962.issue843@roundup.wvs-heidelberg.de>
                  Reply-To: Importtesttracker <issue_tracker@roundup.wvs-heidelberg.de>
                  In-Reply-To: <1546025630.22.0.112305386028.issue843@roundup.wvs-heidelberg.de>
                  
                  schmitt <schmitt.peter@wvs-heidelberg.de> merkte an:
                  Test aus Ticketsystem
                  _________________________________________________________
                  Importtesttracker <issue_tracker@roundup.wvs-heidelberg.de>
                  <https://roundup.wvs-heidelberg.de/issue843>
                  
                  1 Reply Last reply Reply Quote 1
                  • irrlicht
                    irrlicht last edited by irrlicht

                    Mail from t-online, same problem - not in eM-Client and not in MailDroid.
                    Thunderbird and Webapp perfect.

                    Ret```

                    urn-Path: <hanswurs@t-online.de>
                    Received: from wvs-heidelberg.de ([::ffff:127.0.0.1]:44650)
                    	by kopano_www_km36022-01 (kopano-dagent) with LMTP;
                    	Sat, 29 Dec 2018 13:28:43 +0100 (CET)
                    Received: from mailout11.t-online.de (mailout11.t-online.de [194.25.134.85])
                    	by wvs-heidelberg.de (Postfix) with ESMTPS id 82E433B3C70
                    	for <schneider@wvs-heidelberg.de>; Sat, 29 Dec 2018 13:28:43 +0100 (CET)
                    Received: from fwd30.aul.t-online.de (fwd30.aul.t-online.de [172.20.26.135])
                    	by mailout11.t-online.de (Postfix) with SMTP id 3C716425941E
                    	for <schneider@wvs-heidelberg.de>; Sat, 29 Dec 2018 13:28:43 +0100 (CET)
                    Received: from spica06.aul.t-online.de (TvrP-ZZrrhgSdKieGN9UDg7rDjf03f84ac8qBnz+IMcoo-KBTqjwr1ZIAHsDgyCQoZ@[172.20.102.123]) by fwd30.aul.t-online.de
                    	with esmtp id 1gdDjE-0fDxaq0; Sat, 29 Dec 2018 13:28:32 +0100
                    Received: from 46.223.239.167:62278 by cmpweb10.aul.t-online.de with HTTP/1.1 (Lisa V5-5-1-0.14719 on API V5-19-0-0)
                    Received: from 172.20.102.137:59863 by spica06.aul.t-online.de:8080; Sat, 29 Dec 2018 13:28:32 +0100 (CET)
                    Date: Sat, 29 Dec 2018 13:28:32 +0100 (CET)
                    From: "hanswurs@t-online.de" <hanswurs@t-online.de>
                    Sender: "hanswurs@t-online.de" <hanswurs@t-online.de>
                    Reply-To: "hanswurs@t-online.de" <hanswurs@t-online.de>
                    To: "schneider@wvs-heidelberg.de" <schneider@wvs-heidelberg.de>
                    Message-ID: <1546086512624.2010385.895fa34a42662b380d4f80a8edf1368fee1e2437@spica.telekom.de>
                    Subject: test1 an schneider von t-online
                    MIME-Version: 1.0
                    Content-Type: multipart/alternative; 
                    	boundary="----=_Part_2491006_1437171440.1546086512701"
                    Importance: normal
                    X-MSMail-Priority: normal
                    X-Priority: 3
                    X-UMS: email
                    X-ID: TvrP-ZZrrhgSdKieGN9UDg7rDjf03f84ac8qBnz+IMcoo-KBTqjwr1ZIAHsDgyCQoZ@t-dialin.net
                    X-TOI-MSGID: 4acb1054-9a73-4a8b-b00e-e0baf9265793
                    
                    ------=_Part_2491006_1437171440.1546086512701
                    Content-Type: text/plain; charset="utf-8"
                    Content-Transfer-Encoding: quoted-printable
                    
                    test1
                    =EF=BB=BF
                    ------=_Part_2491006_1437171440.1546086512701
                    Content-Type: text/html; charset="utf-8"
                    Content-Transfer-Encoding: quoted-printable
                    
                    <html><head><meta http-equiv=3D"Content-Type" content=3D"text/html; charset=
                    =3DUTF-8"/><title></title></head><body><p style=3D"margin: 0px;"><span styl=
                    e=3D"font-family:arial,helvetica,sans-serif;font-size:10pt;color:#000000;te=
                    xt-decoration:none">test1<br /></span></p>=EF=BB=BF</body></html>
                    ------=_Part_2491006_1437171440.1546086512701--
                    
                    1 Reply Last reply Reply Quote 0
                    • irrlicht
                      irrlicht last edited by irrlicht

                      MailDroid on Android
                      Search Subject “issue” online (Subject from missing mails from trouble ticket system) , not in local phonecache.
                      Logs from Kopanogateway shows the discoveries, MailDroid can’t open them. eM Client similar problem, Thunderbird no problems,
                      Searcherror:
                      0_1546159733226_issuesearch.png
                      Details

                      <?xml version='1.0' encoding='UTF-8' standalone='yes' ?><report><board>MT6582</board><brand>Lenovo</brand><details>Create messages list screen.</details><domain>wvss-mannheim.de</domain><locale>Deutsch (Deutschland)</locale><model>Lenovo A7600-F</model><package_name>com.maildroid</package_name><package_version>4.91</package_version><protocol>imap</protocol><stack>javax.mail.MessagingException: Failed to load IMAP envelope
                      at com.sun.mail.imap.IMAPMessage.loadEnvelope(IMAPMessage.java:1238)
                      at com.sun.mail.imap.IMAPMessage.getSubject(IMAPMessage.java:345)
                      at com.maildroid.second.ae.a(SessionUtils.java:48)
                      at com.maildroid.service.o.c(SessionControllerDispatcher.java:107)
                      at com.maildroid.service.o.a(SessionControllerDispatcher.java:40)
                      at com.maildroid.service.n.a(SessionController.java:100)
                      at com.maildroid.service.p.b(SessionControllerWithState.java:99)
                      at com.maildroid.service.p.a(SessionControllerWithState.java:52)
                      at com.maildroid.service.m.a(RemoteMailService.java:139)
                      at com.maildroid.m.e.a(MailService.java:43)
                      at com.maildroid.bk.c.a(TasksExecutor.java:41)
                      at com.maildroid.bk.d$1.run(TasksExecutorThread.java:18)
                      at com.flipdog.commons.u.a$1.run(ThreadUtils.java:46)
                      at java.lang.Thread.run(Thread.java:761)
                      </stack><uuid>6793fec8-3f71-4e6c-9591-a8ba47374707</uuid><version_incremental>18c2428f1f</version_incremental><version_release>7.1.2</version_release><version_sdk>25</version_sdk></report>
                      
                      
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                      • irrlicht
                        irrlicht last edited by

                        I build a second kopano-server on a different machine. Mails from t-online are invisiible in different imap-clients, thunderbird is ok, eM Client not.

                        Could somebody test this please?

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                        • fbartels
                          fbartels Kopano last edited by

                          So on the second server the behaviour is different?

                          Will check this out sometime in the beginning of next year.

                          Regards Felix

                          Resources:
                          https://kopano.com/blog/how-to-get-kopano/
                          https://documentation.kopano.io/
                          https://kb.kopano.io/

                          Support overview:
                          https://kopano.com/support/

                          irrlicht 1 Reply Last reply Reply Quote 0
                          • irrlicht
                            irrlicht @fbartels last edited by irrlicht

                            Happy new year.

                            @fbartels said in 8.7.80.307 missing mails in different imap-clients:

                            So on the second server the behaviour is different?

                            No, same behaviour. T-online mails are hidden on MailDroid and eM-Client. Thunderbird ist ok.

                            1 Reply Last reply Reply Quote 0
                            • irrlicht
                              irrlicht last edited by irrlicht

                              Hi,
                              same problems with nightly kopano-gateway 8.7.80.402.1c7f107ba-0+44.1 on the testserver, it think it’s a problem with kopano-gateway.
                              Comment from another forum about the javaerror: “server seems to be broken”.

                              greets from germany

                              by the way, upgrade to 8.7.80.402 php-mapi-error:

                              PHP Warning:  PHP Startup: Unable to load dynamic library '/usr/lib/php/20151012/mapi.so' - /usr/lib/php/20151012/mapi.so: undefined symbol: _Z25zif_mapi_freebusy_openmsgP18_zend_execute_dataP12_zval_struct in Unknown on line 0
                              [Wed Jan 02 19:31:21.077162 2019] [mpm_prefork:notice] [pid 12493] AH00163: Apache/2.4.25 (Debian) OpenSSL/1.0.2q configured -- resuming normal operations
                              
                              
                              1 Reply Last reply Reply Quote 0
                              • irrlicht
                                irrlicht last edited by

                                php-mapi-error ist fixed with 8.7.80.424, t-online-mails still invisible in MailDroid and eM Client.

                                Does anybody have the same problems?

                                1 Reply Last reply Reply Quote 0
                                • fbartels
                                  fbartels Kopano last edited by

                                  @irrlicht said in 8.7.80."307-424..." missing mails in different imap-clients:

                                  Worked before with old Zarafa

                                  I did not see this bit before. Which Zarafa version are you speaking about?

                                  We were able to reproduce the email not showing up in emclient with the t-online mail, but not with the mail commands you posted.

                                  Regards Felix

                                  Resources:
                                  https://kopano.com/blog/how-to-get-kopano/
                                  https://documentation.kopano.io/
                                  https://kb.kopano.io/

                                  Support overview:
                                  https://kopano.com/support/

                                  irrlicht 1 Reply Last reply Reply Quote 0
                                  • irrlicht
                                    irrlicht @fbartels last edited by irrlicht

                                    Hi Felix and thank you verry much for thist post,

                                    I think it was last Zarafa-Version: 7.2.6.10 on Debian 8 and the mail commands perhaps only work from this one Server, old postfix 2. This machine runs our trouble ticket system. I will have a try from another one.

                                    @fbartels
                                    Edith: It’s strange, from the cli of the trouble ticket machine with postfix 2.11.3-1+deb8u2 without content-type is invisible in eM Client and in MailDroid, with content-type is ok, from other hosts all are ok, with or without.

                                    Shellscript 1:
                                    mail -s “emShit”"$1" user@example.com <<< testtext

                                    Shellscript 2:
                                    mail -s “emShit”"$1" -a “Content-Type: text/plain; charset=utf-8” user@example.com <<< testtext

                                    irrlicht 1 Reply Last reply Reply Quote 0
                                    • irrlicht
                                      irrlicht @irrlicht last edited by

                                      Strange, in thunderbird are all missing mails from eM-Client visible, but a few others have no topics and no sender. Can’t reproduce them, a few of the missing parts are available a few hours later. In other thunderbird versions are only senders missing.

                                      0_1546931498742_Mailtest_Thunderbird.png

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                                      • irrlicht
                                        irrlicht last edited by

                                        Are we the only ones with this imap problem? Problem exists with stable 8.6.9 too.

                                        1 Reply Last reply Reply Quote 0
                                        • fbartels
                                          fbartels Kopano last edited by

                                          for reference, the ticket to follow for this would be https://jira.kopano.io/browse/KC-1375. In our tests we also saw that this occurs with 8.6 as well.

                                          I find it interesting that during the list command the message is shown, but then not picked up by the imap client later on.

                                          Currently busy with a customer escalation, will later spent some more time on this.

                                          Regards Felix

                                          Resources:
                                          https://kopano.com/blog/how-to-get-kopano/
                                          https://documentation.kopano.io/
                                          https://kb.kopano.io/

                                          Support overview:
                                          https://kopano.com/support/

                                          irrlicht 1 Reply Last reply Reply Quote 0
                                          • irrlicht
                                            irrlicht @fbartels last edited by irrlicht

                                            I think the problem is fixed in 8.7.0 and in nightly 8.7.80.529

                                            New mails from problematic servers are shown, old ones not.

                                            kopano-dbadm kc-1375 in old installation throws errors

                                            kopano-dbadm kc-1375
                                            Tue Jan 29 20:18:22 2019: [notice ] kc1375: purging problematic-looking IMAP envelopes...
                                            Tue Jan 29 20:18:25 2019: [error  ] 0x55b9bbb977d0: SQL Failed: BIGINT UNSIGNED value is out of range in '(`kopano`.`p`.`tag` - 34049)', Query: "DELETE p FROM properties AS p INNER JOIN names AS n ON p.tag-34049=n.id WHERE n.guid=0x08F1F5003F8EC746AF725E201C2349E7 AND n.nameid=1 AND p.type=30 AND p.val_string LIKE '% (((%))) %'"
                                            Tue Jan 29 20:18:25 2019: [error  ] KDatabase::I_Update() query failed: "BIGINT UNSIGNED value is out of range in '(`kopano`.`p`.`tag` - 34049)'", query: DELETE p FROM properties AS p INNER JOIN names AS n ON p.tag-34049=n.id WHERE n.guid=0x08F1F5003F8EC746AF725E201C2349E7 AND n.nameid=1 AND p.type=30 AND p.val_string LIKE '% (((%))) %'
                                            Tue Jan 29 20:18:25 2019: [error  ] dbadm: action failed: disk error (80000007)
                                            

                                            on a new testserver it works

                                            kopano-dbadm kc-1375
                                            Tue Jan 29 20:24:38 2019: [notice ] kc1375: purging problematic-looking IMAP envelopes...
                                            Tue Jan 29 20:24:40 2019: [notice ] kc1375: deleted 121 rows.
                                            

                                            @fbartels : “purge” means it deletes the mails in cache or in database?

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