Kopano OL Extension (KOE)

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  Problems with umlauts in subjects and sender
  • dev107  

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  Hi @bmc24 & @dev107, the issue with the display properties of the sender has meanwhile also been reported somewhere else and we have created https://jira.kopano.io/browse/KC-1506 for followup. please check there for status updates.
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  Downloadlink for KOE 2.0-340 missing
  • plzk.de  

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  Hi @plzk-de, the -340 version is the current nightly: https://download.kopano.io/community/olextension:/
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  Outlook crash when printing
  • metagmbh  

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  @jonsnow1221 said in Outlook crash when printing: Epson printer error code e-01 I am not really sure how a printer specific error message is related to this. Can you explain a bit more? Ps: does this crash also happen when you remove koe?
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  Kopano OL addin disabled - caused outlook to crash
  • kopanouser  

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  display name configurable in GAB
  • afischer  

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  @afischer ah, that is the display name of the email address. we have no way to influence this. The setting only concern the display name of the contact itself.
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  Outlook 2016 sometimes do not move or do not delete mails
  • WalterHof  

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  @WalterHof said in Outlook 2016 sometimes do not move or do not delete mails: this is a Microsoft problem Unfortunately this really seems to be the case. We investigated quite some customer cases and from that it became clear that outlook occasionally forgets to send these move requests to the server. This is also why we adapted our usage recommendations on https://kb.kopano.io/display/WIKI/Setting+up+the+Kopano+OL+Extension
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  Outlook /w KOE crashes when sending email via 3rd party software
  • PRO123  

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  Hi @PRO123 , we had some reports during the 1.x times that sharing a document e.g. from excel caused outlook to crash, but i have not yet heard about a crash when pressing “send” on an email. I would recommend to get in contact with our support so the issue can be reproduced and looked into. (the koe logging does not show anything out of the ordinary)
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  enabling search in outlook? got message to enable search
  • Andre  

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  OK. We solved this issue and it is not kopano related. :-) We have seen this post from microsoft. There was in windows update at the end of the year 2018 and maybe this update has changed / corrupted some files related to the outlook search: https://support.office.com/en-us/article/-outlook-cannot-perform-the-search-error-in-outlook-clients-on-windows-server-2016-7f9f7fd5-4a7e-4f3b-83c3-f12e8d68defe We did not uninstall this KB but have start a “sfc /scannow”. At the end of this scan we got message, that some files are repaired now. And just in time our users can use the quick search again. :-) André
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  Impersonation with KOE not working
  • joru1407  

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  Hi @joru1407 , this feature only works once the gab has been fully synced to the client (since we need it to resolve the email of the user). Can you check if your gab has synced?
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  2nd (shared) contact folder (within Public folders) sync is blocked w/ 'KOE patching incomplete'
  • PRO123  

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  Hi Robert, I was able to reproduce it and we’re now looking if it’s something Outlook or KOE related and how difficult or easy is to fix it. For the moment just don’t use brackets in the shared folder names. @PRO123 said in 2nd (shared) contact folder (within Public folders) sync is blocked w/ 'KOE patching incomplete': I find it strange that a shared calendar with the name “Vertriebs-Kalender (geteilt)” works at the same time. Maybe this helps with debugging or at least a hint dialog that such folder names don’t work. KOE handles contacts’ folders different from calendar folders, so that’s why the calendar folders don’t need patching. Manfred
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  GAB permissions
  • cblaha  

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  You can add contacts to you gab by using the “kopano-contact” object class. These contacts can have all the attributes in ldap your other users have, but they will not have a mailbox on your system.
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  GAB import contacts
  • cblaha  

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  You seem to have a misunderstanding what the gab is. See my reply to your other topic.
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  Strange problem with KOE sync all emails were deleted
  • holgidev  

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  Hi Holgi, which Z-Push and KOE versions are you using? Which Outlook version? Do you have WBXML and KOE logs? Did you check Windows Event Viewer for errors? Manfred
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  Unable to update tasks in Outlook 2016
  • afischer  

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  I’m sorry, there is no additional log. I’ll set the log parameter to create a full log for one of the user, resync again and try to reproduce the problem. Meanwhile I have updated kopano (8.6.9) and z-push (2.4.5). Best regards, Achim
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  Empty Mails with Kopano OL Extension
  • rs_1981  

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  Hi For me this was resolved in the community version with core-8.7.80.307 Thanks and best regards Gerald
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  no eventdetails on shared calenders (only free/busy) in outlook 2016
  • Andre  

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  @Manfred Ohhhh - viewing the screenshots and playing around - a little bit opens my eyes. We have to open the calender with “shared folders”-menu and have to pickup the user and the folder of the user - in our case the calendar. Until now we opened tha calenders with open “remote calender” from outlook and selecting the user from global adressbook… And in this way we only get free/busy times of the user. Now everything is fine and the users see the calendardetails of the shared calendars. Thanks a lot. Andre
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  Outlook 2016 with KOE - some clients miss GAB, button to sync gab, does not work?
  • Andre  

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  strange. never heard of that before. what the plugindebugger does is updating some reg keys for the user. so you could also get the trace logging when importing a reg file with the following content: Windows Registry Editor Version 5.00 [HKEY_CURRENT_USER\Software\Kopano\Kopano OL Extension] "LogLevel"=dword:00000006 @="WrapperTrace"
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  Kopano Outlook Upgrade
  • ivamp  

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  A few weeks ago I had the same problem. Just re-creating a new profile didn’t solve the problem, after a few minutes, Outlook was disconnected again. I fixed it by disable all shared folders and calendars. Some entries in one of the shared calendars (thousands of items since 2011) in the public store was ultimately the cause of the problem. I used Mozilla Sunbird to export all of the entries of these calendar, and re-import this ics file into a new calendar by using curl on the command line.
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  Setting the send as address for public folders
  • gsa  

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  Send-as can only be disabled “globally”, the feature does/can not make a distinction from where a shared folder is opened. But you can decide if you want to use this functionality when opening a shared folder. Afair the entered email address will be inherited by subfolders of the current folder, I do not remember if the same is true for disabling sendas. the limit can also be influenced from the plugindebugger (but it’s of course adviced to limit folders instead of raising the limit).
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  Outlook 2016 not sync notes
  • yythoss  

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  Ich habe das selbe Problem, können sie mir bitte schritt für schritt erklären. Wie sie per KOE eine Neusyncronisierung gemacht habe? lg