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    Statement regarding the closure of the Kopano community forum and the end of the community edition

    Duplicate mail when move to another folder

    Kopano OL Extension (KOE)
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    • ivamp
      ivamp last edited by

      Hello,

      We are runing the latest version (Z-push: 2.3.8 + Kopano Core 8.4.5 on Debian 9)
      When a user move a mail to a folder , the mail is copied 2 times.
      We have this pb with Outlook , not whith the deskapp

      regards

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      • Manfred
        Manfred Kopano last edited by

        Hi ivamp,

        which KOE version are you testing? Which Outlook version? Is the move to a folder in the same store or into a shared/public folder?
        What exactly do you mean by “the mail is copied 2 times”? The moved email is twice in the target folder? The email stays in the originating folder and is also in the target folder?
        Could you provide the Z-Push WBXML log and also KOE log?

        Manfred

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        • ivamp
          ivamp last edited by

          Hi Manfred,

          I use KOE 1.5.240, the problem appear on Outlook 2013 (I don’t have outlook 2016).
          Problem appear on same store (for example I move mail to another subfolder) in this subfolder mail appear 2 times.
          I provide you log when it’s possible.

          Regards

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          • ivamp
            ivamp last edited by fbartels

            Hi,

            I have multiple Log because I have new problem…
            When I move mail to another folder in the same store on Outlook, I Have duplicate mail and he don’t appear on webmail

            0_1515746304587_folder.JPG
            0_1515746317534_folder1.JPG

            I have generated log when I move mail (link retracted)

            I have push receive/send button and Kopano plugin display up to date (Outlook same)

            Best regards

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            • fbartels
              fbartels Kopano last edited by

              Since this topic is also discussed in the support case KS-39607. i’ll close here to prevent double and triple work.

              Regards Felix

              Resources:
              https://kopano.com/blog/how-to-get-kopano/
              https://documentation.kopano.io/
              https://kb.kopano.io/

              Support overview:
              https://kopano.com/support/

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