Duplicate mail when move to another folder

  • Hello,

    We are runing the latest version (Z-push: 2.3.8 + Kopano Core 8.4.5 on Debian 9)
    When a user move a mail to a folder , the mail is copied 2 times.
    We have this pb with Outlook , not whith the deskapp


  • Kopano

    Hi ivamp,

    which KOE version are you testing? Which Outlook version? Is the move to a folder in the same store or into a shared/public folder?
    What exactly do you mean by “the mail is copied 2 times”? The moved email is twice in the target folder? The email stays in the originating folder and is also in the target folder?
    Could you provide the Z-Push WBXML log and also KOE log?


  • Hi Manfred,

    I use KOE 1.5.240, the problem appear on Outlook 2013 (I don’t have outlook 2016).
    Problem appear on same store (for example I move mail to another subfolder) in this subfolder mail appear 2 times.
    I provide you log when it’s possible.


  • Hi,

    I have multiple Log because I have new problem…
    When I move mail to another folder in the same store on Outlook, I Have duplicate mail and he don’t appear on webmail


    I have generated log when I move mail (link retracted)

    I have push receive/send button and Kopano plugin display up to date (Outlook same)

    Best regards

  • Kopano

    Since this topic is also discussed in the support case KS-39607. i’ll close here to prevent double and triple work.