[SOLVED] SendAs via Outlook from shared inbox has false sender



  • Hi at all,

    last weekend I migrated the old Zarafa server on UCS to Kopano. The most functions are given after that.

    But one problem is the answering/forwarding of emails from a shared inbox. The buero has on central email adress. There is one normal domain user (UserA), who has this central address as primary address. In the Kopano settings of this account the other 4 employee’s are configured as Delegates. Inbox, Calender, Contacts are connected via Outlook register “Kopano/Shared Folders”.

    If I (as UserB) answer an email in the shared inbox of UserA via Outlook the the sender is set to primary email address of UserB. So I get an undelivered message:

    Unfortunately, I was unable to deliver your mail.
    The error given was:
    
    The user or group you try to send as could not be found.
    
    You may need to contact your e-mail administrator to solve this problem.
    
    Betreff: 
    AW: WG: Test Email-Versand extern
    Von: 
    UserA@server.intra.company.de
    Datum: 
    04.12.2017 17:52
    An: 
    'Ulf Kosack' <mail@ulf-kosack.de>
    
    Antwort über Outlook ohne den Absender zu ändern
    
     
    
    Von: Ulf Kosack [mailto:mail@ulf-kosack.de]
    Gesendet: Montag, 4. Dezember 2017 16:22
    An: Company GmbH <info@company.de>
    Betreff: Fwd: WG: Test Email-Versand extern
    
     
    
    Email an zentralen Posteingang zum Testen
    

    If I answer the same email as UserB from the inbox of UserA via Kopano DeskApp the email could send correctly with the sender email address of UserA. If I change the “From”-Field in Outlook of UserB to the sender email address of UserA the email would send correctly too.

    How can I configure, that Outlook set the correct email from address if I answer an email from a shared inbox?

    Thanks
    Ulf



  • i’m interrested in this answer too, because i think this is related to this:
    https://forum.kopano.io/topic/255/send-as-feature-over-z-push/29

    still present with calendar invites
    if the user clicks “accept” its not working, if he clicks “edit answer before accept” and change the from address to the user from the shared store its working

    coffee_is_life


  • Kopano

    @businesstux the logging from koe could be interesting here. for this you should set the log to “trace” in the settings screen.

    if it works as expected you should see something along the lines of (user1 replies to a message in the inbox of user2):

    2017/12/07 10:36:59.350 (1,VSTA_Main): Trace: DebugSupport: Command Settings: Handled
    2017/12/07 10:37:04.153 (1,VSTA_Main): Trace: SharedFolders: Private appointment: property change
    2017/12/07 10:37:04.153 (1,VSTA_Main): Debug: ReplyFlags: Updating flags: 123321
    2017/12/07 10:37:04.156 (1,VSTA_Main): Trace: SharedFolders: Private appointment: write
    2017/12/07 10:37:04.156 (1,VSTA_Main): Trace: SharedFolders: Private appointment: suppress
    2017/12/07 10:37:04.337 (1,VSTA_Main): Trace: ZPushFolder: Changed item Inbox - user2
    2017/12/07 10:37:04.480 (1,VSTA_Main): Trace: ZPushFolder: Changed item Inbox - user2
    2017/12/07 10:37:07.918 (1,VSTA_Main): Trace: SharedFolders: Private appointment: property change
    2017/12/07 10:37:07.959 (1,VSTA_Main): Trace: SharedFolders: Private appointment: property change
    2017/12/07 10:37:07.975 (1,VSTA_Main): Trace: ReplyFlags: Reply header: 104/S1dbc5:d895815aa4d74162857caa173f20799ce64800000000/S1dbc5
    2017/12/07 10:37:07.975 (1,VSTA_Main): Trace: SendAs: Responding to mail, checking
    2017/12/07 10:37:07.989 (1,VSTA_Main): Trace: SendAs: Checking ZPush: user1@farmer.lan
    2017/12/07 10:37:07.989 (1,VSTA_Main): Trace: SendAs: Checking, Parent folder: Inbox - user2
    2017/12/07 10:37:07.989 (1,VSTA_Main): Trace: SharedFolders: GetSharedFolder1: S1dbc5
    2017/12/07 10:37:08.005 (1,VSTA_Main): Trace: SharedFolders: GetSharedFolder2: user1@farmer.lan
    2017/12/07 10:37:08.005 (1,VSTA_Main): Trace: SharedFolders: GetSharedFolder3: 1
    2017/12/07 10:37:08.005 (1,VSTA_Main): Trace: SharedFolders: GetSharedFolder4: SharedFolder:S1dbc5 (Inbox - user2)
    2017/12/07 10:37:08.005 (1,VSTA_Main): Trace: SendAs: Checking, Shared folder: SharedFolder:S1dbc5 (Inbox - user2), flags=SendAsOwner
    2017/12/07 10:37:08.005 (1,VSTA_Main): Trace: SendAs: Checking, Shared folder owner: user2
    2017/12/07 10:37:08.201 (1,VSTA_Main): Trace: SearchWrapper`1: Filter: @SQL="urn:schemas:contacts:customerid" = 'user2'
    2017/12/07 10:37:08.245 (1,VSTA_Main): Trace: SendAs: Checking, Shared folder owner recipient: user2@farmer.lan
    2017/12/07 10:37:08.245 (1,VSTA_Main): Trace: SendAs: Sending as: user2@farmer.lan
    2017/12/07 10:37:43.018 (1,VSTA_Main): Trace: SendAs: SendAs: user2@farmer.lan: user2@farmer.lan
    2017/12/07 10:37:43.018 (1,VSTA_Main): Trace: SharedFolders: Private appointment: write
    2017/12/07 10:37:43.018 (1,VSTA_Main): Trace: SharedFolders: Private appointment: suppress
    2017/12/07 10:37:43.035 (1,VSTA_Main): Trace: SharedFolders: Private appointment: write
    2017/12/07 10:37:43.035 (1,VSTA_Main): Trace: SharedFolders: Private appointment: suppress
    2017/12/07 10:37:43.083 (1,VSTA_Main): Trace: ZPushFolder: Changed item Inbox - user2
    2017/12/07 10:37:43.337 (1,VSTA_Main): Trace: ZPushFolder: Changed item Inbox - user2
    


  • I’ve just done a test with an calendar invite without edit the answer before sending:
    szenario:
    user “tlueck” sends invite to test1 (test.user@domain).
    test1 is a shared folder from markus.peppmeier@domain
    markus.peppmeier sends the accept message without editing.
    this is the log:

    2017/12/07 11:18:17.157 (1,VSTA_Main): Debug: ZPushFolder: Folder changed in markus.peppmeier@<domain>: Inbox - test1
    2017/12/07 11:18:17.157 (1,VSTA_Main): Trace: ZPushWatcher: Folder changed: Inbox - test1
    2017/12/07 11:18:17.157 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Inbox - test1, SharedFolders, Changed
    2017/12/07 11:18:17.157 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Inbox - test1, Acacia.Features.SharedFolders.FeatureSharedFolders+SharedFolderRegistration, Changed
    2017/12/07 11:18:17.157 (1,VSTA_Main): Trace: SharedFolders: Shared folder changed: Inbox - test1 - S7873f
    2017/12/07 11:18:17.157 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Inbox - test1, ReplyFlags:MailItem, Changed
    2017/12/07 11:18:17.666 (1,VSTA_Main): Trace: ZPushFolder: Changed item Kalender
    2017/12/07 11:18:17.670 (1,VSTA_Main): Trace: ZPushFolder: Changed item Inbox - test1
    2017/12/07 11:18:22.765 (1,VSTA_Main): Error: MailEvents: OnPropertyChange: System.Runtime.InteropServices.COMException (0x8414010A): Das Element wurde verschoben oder gel򳣨t.
       bei Microsoft.Office.Interop.Outlook._MeetingItem.get_EntryID()
       bei Acacia.Features.SharedFolders.FeatureSharedFolders.SuppressEventHandler_PropertyChange(IItem item, String propertyName)
       bei Acacia.Utils.MailEvents.PropertyChangeEventHandler.Invoke(IItem item, String propertyName)
       bei Acacia.Utils.MailEvents.OnPropertyChange(IItem item, String propertyName)
    2017/12/07 11:18:22.894 (1,VSTA_Main): Debug: ZPushFolder: Folder changed in markus.peppmeier@<domain>: Calendar - test1
    2017/12/07 11:18:22.894 (1,VSTA_Main): Trace: ZPushWatcher: Folder changed: Calendar - test1
    2017/12/07 11:18:22.897 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Calendar - test1, SharedFolders, Changed
    2017/12/07 11:18:22.897 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Calendar - test1, Acacia.Features.SharedFolders.FeatureSharedFolders+SharedFolderRegistration, Changed
    2017/12/07 11:18:22.897 (1,VSTA_Main): Trace: SharedFolders: Shared folder changed: Calendar - test1 - S5b527
    2017/12/07 11:18:22.897 (1,VSTA_Main): Trace: ZPushFolder: New item Calendar - test1: 0000000002B557B5376DAF44B346F6D95FAA13650700FC213DD7CB39D14E9894C91343469F820000000000230000D9539C2261A6BB45B9DAB62C7081B3C10100AB7B04000000
    2017/12/07 11:18:35.269 (1,VSTA_Main): Debug: ZPushFolder: Folder changed in markus.peppmeier@<domain>: Inbox - test1
    2017/12/07 11:18:35.269 (1,VSTA_Main): Trace: ZPushWatcher: Folder changed: Inbox - test1
    2017/12/07 11:18:35.269 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Inbox - test1, SharedFolders, Changed
    2017/12/07 11:18:35.269 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Inbox - test1, Acacia.Features.SharedFolders.FeatureSharedFolders+SharedFolderRegistration, Changed
    2017/12/07 11:18:35.269 (1,VSTA_Main): Trace: SharedFolders: Shared folder changed: Inbox - test1 - S7873f
    2017/12/07 11:18:35.269 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Inbox - test1, ReplyFlags:MailItem, Changed
    2017/12/07 11:18:35.269 (1,VSTA_Main): Trace: ZPushFolder: Changed item Inbox - test1
    2017/12/07 11:18:35.422 (1,VSTA_Main): Trace: ZPushFolder: Changed item Inbox - test1
    2017/12/07 11:18:46.797 (1,VSTA_Main): Trace: SharedFolders: Private appointment: property change
    2017/12/07 11:18:46.797 (1,VSTA_Main): Trace: SharedFolders: Private appointment: write
    2017/12/07 11:18:46.797 (1,VSTA_Main): Trace: SharedFolders: Private appointment: suppress
    2017/12/07 11:18:46.886 (1,VSTA_Main): Trace: SharedFolders: Private appointment: write
    2017/12/07 11:18:46.886 (1,VSTA_Main): Trace: SharedFolders: Private appointment: suppress
    2017/12/07 11:18:46.895 (1,VSTA_Main): Trace: SharedFolders: Private appointment: property change
    2017/12/07 11:18:46.895 (1,VSTA_Main): Trace: ZPushFolder: Changed item Kalender
    2017/12/07 11:18:46.916 (1,VSTA_Main): Trace: ZPushFolder: Changed item Kalender
    2017/12/07 11:18:46.920 (1,VSTA_Main): Trace: ZPushFolder: Changed item Kalender
    2017/12/07 11:18:46.920 (1,VSTA_Main): Debug: ZPushFolder: Folder changed in markus.peppmeier@<domain>: Postausgang
    2017/12/07 11:18:46.920 (1,VSTA_Main): Debug: ZPushFolder: Folder change on unreported folder in markus.peppmeier@<domain>: Postausgang, 0000000002B557B5376DAF44B346F6D95FAA13650100D9539C2261A6BB45B9DAB62C7081B3C101002300FFFF0000, markus.peppmeier@<domain>
    2017/12/07 11:18:46.920 (1,VSTA_Main): Trace: ZPushFolder: Excluding child on markus.peppmeier@<domain>: \\markus.peppmeier@<domain>\Postausgang
    2017/12/07 11:18:46.920 (1,VSTA_Main): Debug: ZPushFolder: Folder changed in markus.peppmeier@<domain>: Gel򳣨te Elemente
    2017/12/07 11:18:46.920 (1,VSTA_Main): Trace: ZPushWatcher: Folder changed: Gel򳣨te Elemente
    2017/12/07 11:18:46.920 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Gel򳣨te Elemente, SharedFolders, Changed
    2017/12/07 11:18:46.920 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Gel򳣨te Elemente, ReplyFlags:MailItem, Changed
    2017/12/07 11:18:46.920 (1,VSTA_Main): Debug: ZPushFolder: Folder changed in markus.peppmeier@<domain>: Inbox - test1
    2017/12/07 11:18:46.920 (1,VSTA_Main): Trace: ZPushWatcher: Folder changed: Inbox - test1
    2017/12/07 11:18:46.920 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Inbox - test1, SharedFolders, Changed
    2017/12/07 11:18:46.920 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Inbox - test1, Acacia.Features.SharedFolders.FeatureSharedFolders+SharedFolderRegistration, Changed
    2017/12/07 11:18:46.920 (1,VSTA_Main): Trace: SharedFolders: Shared folder changed: Inbox - test1 - S7873f
    2017/12/07 11:18:46.920 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Inbox - test1, ReplyFlags:MailItem, Changed
    2017/12/07 11:18:46.940 (1,VSTA_Main): Trace: ZPushFolder: New item Gel򳣨te Elemente: 0000000002B557B5376DAF44B346F6D95FAA13650700D9539C2261A6BB45B9DAB62C7081B3C101002100FFFF0000FC213DD7CB39D14E9894C91343469F8200000000181A0000
    2017/12/07 11:18:46.940 (1,VSTA_Main): Trace: SharedFolders: Private appointment: property change
    2017/12/07 11:18:47.083 (1,VSTA_Main): Trace: ZPushFolder: Changed item Gel򳣨te Elemente
    2017/12/07 11:18:47.083 (1,VSTA_Main): Trace: ZPushFolder: Changed item Gel򳣨te Elemente
    2017/12/07 11:18:47.406 (1,VSTA_Main): Debug: ZPushFolder: Folder changed in markus.peppmeier@<domain>: Postausgang
    2017/12/07 11:18:47.406 (1,VSTA_Main): Debug: ZPushFolder: Folder change on unreported folder in markus.peppmeier@<domain>: Postausgang, 0000000002B557B5376DAF44B346F6D95FAA13650100D9539C2261A6BB45B9DAB62C7081B3C101002300FFFF0000, markus.peppmeier@<domain>
    2017/12/07 11:18:47.406 (1,VSTA_Main): Trace: ZPushFolder: Excluding child on markus.peppmeier@<domain>: \\markus.peppmeier@<domain>\Postausgang
    2017/12/07 11:18:47.406 (1,VSTA_Main): Trace: ZPushFolder: Changed item Gel򳣨te Elemente
    2017/12/07 11:18:47.425 (1,VSTA_Main): Trace: ZPushFolder: Changed item Gel򳣨te Elemente
    2017/12/07 11:18:48.285 (1,VSTA_Main): Error: MailEvents: OnPropertyChange: System.Runtime.InteropServices.COMException (0x96A4010A): Das Element wurde verschoben oder gel򳣨t.
       bei Microsoft.Office.Interop.Outlook._MeetingItem.get_EntryID()
       bei Acacia.Features.SharedFolders.FeatureSharedFolders.SuppressEventHandler_PropertyChange(IItem item, String propertyName)
       bei Acacia.Utils.MailEvents.PropertyChangeEventHandler.Invoke(IItem item, String propertyName)
       bei Acacia.Utils.MailEvents.OnPropertyChange(IItem item, String propertyName)
    2017/12/07 11:18:48.307 (1,VSTA_Main): Trace: ZPushFolder: Changed item Gel򳣨te Elemente
    2017/12/07 11:18:48.307 (1,VSTA_Main): Debug: ZPushFolder: Folder changed in markus.peppmeier@<domain>: Gel򳣨te Elemente
    2017/12/07 11:18:48.309 (1,VSTA_Main): Trace: ZPushWatcher: Folder changed: Gel򳣨te Elemente
    2017/12/07 11:18:48.309 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Gel򳣨te Elemente, SharedFolders, Changed
    2017/12/07 11:18:48.511 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Gel򳣨te Elemente, ReplyFlags:MailItem, Changed
    2017/12/07 11:18:48.654 (1,VSTA_Main): Trace: ZPushFolder: New item Gesendete Elemente: 0000000002B557B5376DAF44B346F6D95FAA13650700D9539C2261A6BB45B9DAB62C7081B3C101002400FFFF0000D9539C2261A6BB45B9DAB62C7081B3C10100AC7B04000000
    2017/12/07 11:18:48.654 (1,VSTA_Main): Trace: SharedFolders: Private appointment: property change
    2017/12/07 11:18:48.654 (1,VSTA_Main): Debug: ZPushFolder: Folder changed in markus.peppmeier@<domain>: Gesendete Elemente
    2017/12/07 11:18:48.654 (1,VSTA_Main): Trace: ZPushWatcher: Folder changed: Gesendete Elemente
    2017/12/07 11:18:48.654 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Gesendete Elemente, BCC:SentMail, Changed
    2017/12/07 11:18:48.654 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Gesendete Elemente, SharedFolders, Changed
    2017/12/07 11:18:48.654 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Gesendete Elemente, ReplyFlags:MailItem, Changed
    2017/12/07 11:18:48.654 (1,VSTA_Main): Debug: ZPushFolder: Folder changed in markus.peppmeier@<domain>: Gesendete Elemente
    2017/12/07 11:18:48.654 (1,VSTA_Main): Trace: ZPushWatcher: Folder changed: Gesendete Elemente
    2017/12/07 11:18:48.654 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Gesendete Elemente, BCC:SentMail, Changed
    2017/12/07 11:18:48.654 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Gesendete Elemente, SharedFolders, Changed
    2017/12/07 11:18:48.654 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Gesendete Elemente, ReplyFlags:MailItem, Changed
    

    and this is what the calendar item said:
    0_1512642254775_90640dbf-9a83-4c7a-bc3d-d3ab54c7c98b-grafik.png

    These are KOE Debug settings:
    0_1512642895120_cc4082d0-7b7b-43c7-a998-89f94515ed88-grafik.png

    and these are Send-As rights from markus.peppmeier:
    0_1512642865610_c9d13c6c-050f-4eab-8f44-cd033f7fb7a7-grafik.png

    same in test.user to be sure this isnt some sort of misunderstanding in access-rights:
    0_1512643003442_23553137-6ab4-4b2c-83e4-45ccda2a4dae-grafik.png
    coffee_is_life


  • Kopano

    @coffee_is_life my answer was meant for @BusinessTux and not you. But as you can see from your logging KOE does not attempt to use sendas in your case.

    As for the rest I would side with what @Sebastian already wrote in the other post:

    The issue is much more complex than just send-as, also because the calendar item ends up in the wrong calendar.

    There is probably no real way to fix it other than preventing a user to accept a meeting request in a shared folder.



  • @fbartels, i know it was ment for @BusinessTux but for this company its essential, that some secretaries accept and manage the calendar from managing Directors.
    So this, in my opinion, essential feature is quite needed and webapp or deskapp are just a “workaround”. Users want to use outlook since its been used for years (i know that z-push with KOE is not comparable with MAPI, but try to tell that some users).

    i will open a subscripted case for that and maybe we can fix this with someone who is looking at it remotely

    coffee_is_life


  • Kopano

    @coffee_is_life said in SendAs via Outlook from shared inbox has false sender:

    i will open a subscripted case for that and maybe we can fix this with someone who is looking at it remotely

    yes, would have suggested that as well.



  • I will test it in afternoon. At the moment Marc teach me the Kopano basics in Admin Training 101.



  • Hi Felix,

    here my two trace logs from KOE.

    In the first try I only klick answer on the mail in the shared inbox. Then MY OWN EMAIL (user2@domain.tld) is set as sender and I get an undelivered report:

    2017/12/07 16:49:05.937 (1,VSTA_Main): Trace: DebugSupport: Command Settings: Handled
    2017/12/07 16:49:29.156 (1,VSTA_Main): Trace: SharedFolders: Private appointment: property change
    2017/12/07 16:49:29.172 (1,VSTA_Main): Trace: SharedFolders: Private appointment: property change
    2017/12/07 16:49:29.172 (1,VSTA_Main): Trace: ReplyFlags: Reply header: 102/Sb85d5:d8063bafd6634ffa83588ad74ae782c7638604000000/Sb85d5
    2017/12/07 16:49:29.172 (1,VSTA_Main): Trace: SendAs: Responding to mail, checking
    2017/12/07 16:49:29.187 (1,VSTA_Main): Trace: SendAs: Checking ZPush: user2@domain.tld
    2017/12/07 16:49:29.187 (1,VSTA_Main): Trace: SendAs: Checking, Parent folder: Posteingang - User1
    2017/12/07 16:49:29.187 (1,VSTA_Main): Trace: SharedFolders: GetSharedFolder1: Sb85d5
    2017/12/07 16:49:29.187 (1,VSTA_Main): Trace: SharedFolders: GetSharedFolder2: user2@domain.tld
    2017/12/07 16:49:29.187 (1,VSTA_Main): Trace: SharedFolders: GetSharedFolder3: 13
    2017/12/07 16:49:29.187 (1,VSTA_Main): Trace: SharedFolders: GetSharedFolder4: SharedFolder:Sb85d5 (Posteingang - User1)
    2017/12/07 16:49:29.187 (1,VSTA_Main): Trace: SendAs: Checking, Shared folder: SharedFolder:Sb85d5 (Posteingang - User1), flags=SendAsOwner
    2017/12/07 16:49:29.203 (1,VSTA_Main): Trace: SendAs: Checking, Shared folder owner: User1
    2017/12/07 16:49:29.687 (1,VSTA_Main): Error: MailEvents: OnReply: System.NullReferenceException: Der Objektverweis wurde nicht auf eine Objektinstanz festgelegt.
       bei Acacia.Features.SendAs.FeatureSendAs.MailEvents_Respond(IMailItem mail, IMailItem response)
       bei Acacia.Utils.MailEvents.OnReply(IMailItem mail, IMailItem response)
    2017/12/07 16:50:08.094 (1,VSTA_Main): Trace: SharedFolders: Private appointment: write
    2017/12/07 16:50:08.109 (1,VSTA_Main): Trace: SharedFolders: Private appointment: suppress
    2017/12/07 16:50:08.172 (1,VSTA_Main): Trace: ZPushFolder: Changed item Posteingang - User1
    2017/12/07 16:50:08.594 (1,VSTA_Main): Debug: ZPushFolder: Folder changed in user2@domain.tld: Postausgang
    2017/12/07 16:50:08.594 (1,VSTA_Main): Debug: ZPushFolder: Folder change on unreported folder in user2@domain.tld: Postausgang, 000000000AF44FF6E9A05E4A8285B09A08EAD59C0100D9539C2261A6BB45B9DAB62C7081B3C101002300FFFF0000, user2@domain.tld
    2017/12/07 16:50:08.781 (1,VSTA_Main): Trace: ZPushFolder: Excluding child on user2@domain.tld: \\user2@domain.tld\Postausgang
    2017/12/07 16:50:09.016 (1,VSTA_Main): Trace: ZPushFolder: Changed item Posteingang - User1
    2017/12/07 16:50:09.734 (1,VSTA_Main): Debug: ZPushFolder: Folder changed in user2@domain.tld: Postausgang
    2017/12/07 16:50:09.734 (1,VSTA_Main): Debug: ZPushFolder: Folder change on unreported folder in user2@domain.tld: Postausgang, 000000000AF44FF6E9A05E4A8285B09A08EAD59C0100D9539C2261A6BB45B9DAB62C7081B3C101002300FFFF0000, user2@domain.tld
    2017/12/07 16:50:09.750 (1,VSTA_Main): Trace: ZPushFolder: Excluding child on user2@domain.tld: \\user2@domain.tld\Postausgang
    2017/12/07 16:50:10.812 (1,VSTA_Main): Debug: ZPushFolder: Folder changed in user2@domain.tld: Posteingang
    2017/12/07 16:50:10.812 (1,VSTA_Main): Trace: ZPushWatcher: Folder changed: Posteingang
    2017/12/07 16:50:11.187 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Posteingang, SharedFolders, Changed
    2017/12/07 16:50:11.203 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Posteingang, ReplyFlags:MailItem, Changed
    2017/12/07 16:50:11.750 (1,VSTA_Main): Debug: ZPushFolder: Folder changed in user2@domain.tld: Gesendete Elemente
    2017/12/07 16:50:11.750 (1,VSTA_Main): Trace: ZPushWatcher: Folder changed: Gesendete Elemente
    2017/12/07 16:50:11.766 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Gesendete Elemente, BCC:SentMail, Changed
    2017/12/07 16:50:11.766 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Gesendete Elemente, SharedFolders, Changed
    2017/12/07 16:50:11.766 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Gesendete Elemente, ReplyFlags:MailItem, Changed
    2017/12/07 16:50:11.781 (1,VSTA_Main): Trace: ZPushFolder: Changed item Posteingang - User1
    2017/12/07 16:50:15.422 (1,VSTA_Main): Debug: ZPushFolder: Folder changed in user2@domain.tld: Gesendete Elemente
    2017/12/07 16:50:15.422 (1,VSTA_Main): Trace: ZPushWatcher: Folder changed: Gesendete Elemente
    2017/12/07 16:50:15.422 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Gesendete Elemente, BCC:SentMail, Changed
    2017/12/07 16:50:15.422 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Gesendete Elemente, SharedFolders, Changed
    2017/12/07 16:50:15.422 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Gesendete Elemente, ReplyFlags:MailItem, Changed
    2017/12/07 16:50:15.454 (1,VSTA_Main): Trace: ZPushFolder: New item Gesendete Elemente: 000000000AF44FF6E9A05E4A8285B09A08EAD59C0700D9539C2261A6BB45B9DAB62C7081B3C101002400FFFF0000D9539C2261A6BB45B9DAB62C7081B3C10100575100000000
    

    On second try I klick answer on the mail in the shared inbox and SET MANUALLY THE SENDER email address (user1@domain.tld) to the address of the shared inbox:

    2017/12/07 16:52:05.573 (1,VSTA_Main): Debug: ZPushFolder: Folder changed in user2@domain.tld: Posteingang
    2017/12/07 16:52:05.573 (1,VSTA_Main): Trace: ZPushWatcher: Folder changed: Posteingang
    2017/12/07 16:52:05.587 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Posteingang, SharedFolders, Changed
    2017/12/07 16:52:05.587 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Posteingang, ReplyFlags:MailItem, Changed
    2017/12/07 16:52:10.245 (1,VSTA_Main): Trace: SharedFolders: Private appointment: property change
    2017/12/07 16:52:10.245 (1,VSTA_Main): Debug: ReplyFlags: Updating flags: Fwd: WG: Test Email-Versand extern
    2017/12/07 16:52:10.245 (1,VSTA_Main): Trace: SharedFolders: Private appointment: write
    2017/12/07 16:52:10.245 (1,VSTA_Main): Trace: SharedFolders: Private appointment: suppress
    2017/12/07 16:52:10.846 (1,VSTA_Main): Trace: ZPushFolder: Changed item Posteingang - User1
    2017/12/07 16:52:11.074 (1,VSTA_Main): Trace: ZPushFolder: Changed item Posteingang - User1
    2017/12/07 16:52:40.234 (1,VSTA_Main): Trace: SharedFolders: Private appointment: property change
    2017/12/07 16:52:40.243 (1,VSTA_Main): Trace: SharedFolders: Private appointment: property change
    2017/12/07 16:52:40.243 (1,VSTA_Main): Trace: ReplyFlags: Reply header: 102/Sb85d5:d8063bafd6634ffa83588ad74ae782c7638604000000/Sb85d5
    2017/12/07 16:52:40.253 (1,VSTA_Main): Trace: SendAs: Responding to mail, checking
    2017/12/07 16:52:40.253 (1,VSTA_Main): Trace: SendAs: Checking ZPush: user2@domain.tld
    2017/12/07 16:52:40.253 (1,VSTA_Main): Trace: SendAs: Checking, Parent folder: Posteingang - User1
    2017/12/07 16:52:40.253 (1,VSTA_Main): Trace: SharedFolders: GetSharedFolder1: Sb85d5
    2017/12/07 16:52:40.253 (1,VSTA_Main): Trace: SharedFolders: GetSharedFolder2: user2@domain.tld
    2017/12/07 16:52:40.253 (1,VSTA_Main): Trace: SharedFolders: GetSharedFolder3: 13
    2017/12/07 16:52:40.253 (1,VSTA_Main): Trace: SharedFolders: GetSharedFolder4: SharedFolder:Sb85d5 (Posteingang - User1)
    2017/12/07 16:52:40.268 (1,VSTA_Main): Trace: SendAs: Checking, Shared folder: SharedFolder:Sb85d5 (Posteingang - User1), flags=SendAsOwner
    2017/12/07 16:52:40.268 (1,VSTA_Main): Trace: SendAs: Checking, Shared folder owner: User1
    2017/12/07 16:52:40.533 (1,VSTA_Main): Error: MailEvents: OnReply: System.NullReferenceException: Der Objektverweis wurde nicht auf eine Objektinstanz festgelegt.
       bei Acacia.Features.SendAs.FeatureSendAs.MailEvents_Respond(IMailItem mail, IMailItem response)
       bei Acacia.Utils.MailEvents.OnReply(IMailItem mail, IMailItem response)
    2017/12/07 16:53:12.012 (1,VSTA_Main): Trace: SendAs: SendAs: weg@domain.tld: weg@domain.tld
    2017/12/07 16:53:12.017 (1,VSTA_Main): Trace: SharedFolders: Private appointment: write
    2017/12/07 16:53:12.017 (1,VSTA_Main): Trace: SharedFolders: Private appointment: suppress
    2017/12/07 16:53:12.044 (1,VSTA_Main): Trace: ZPushFolder: Changed item Posteingang - User1
    2017/12/07 16:53:12.833 (1,VSTA_Main): Debug: ZPushFolder: Folder changed in user2@domain.tld: Postausgang
    2017/12/07 16:53:12.833 (1,VSTA_Main): Debug: ZPushFolder: Folder change on unreported folder in user2@domain.tld: Postausgang, 000000000AF44FF6E9A05E4A8285B09A08EAD59C0100D9539C2261A6BB45B9DAB62C7081B3C101002300FFFF0000, user2@domain.tld
    2017/12/07 16:53:12.833 (1,VSTA_Main): Trace: ZPushFolder: Excluding child on user2@domain.tld: \\user2@domain.tld\Postausgang
    2017/12/07 16:53:12.853 (1,VSTA_Main): Trace: ZPushFolder: Changed item Posteingang - User1
    2017/12/07 16:53:13.742 (1,VSTA_Main): Debug: ZPushFolder: Folder changed in user2@domain.tld: Postausgang
    2017/12/07 16:53:13.742 (1,VSTA_Main): Debug: ZPushFolder: Folder change on unreported folder in user2@domain.tld: Postausgang, 000000000AF44FF6E9A05E4A8285B09A08EAD59C0100D9539C2261A6BB45B9DAB62C7081B3C101002300FFFF0000, user2@domain.tld
    2017/12/07 16:53:13.742 (1,VSTA_Main): Trace: ZPushFolder: Excluding child on user2@domain.tld: \\user2@domain.tld\Postausgang
    2017/12/07 16:53:14.873 (1,VSTA_Main): Debug: ZPushFolder: Folder changed in user2@domain.tld: Gesendete Elemente
    2017/12/07 16:53:14.877 (1,VSTA_Main): Trace: ZPushWatcher: Folder changed: Gesendete Elemente
    2017/12/07 16:53:14.893 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Gesendete Elemente, BCC:SentMail, Changed
    2017/12/07 16:53:14.893 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Gesendete Elemente, SharedFolders, Changed
    2017/12/07 16:53:14.893 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Gesendete Elemente, ReplyFlags:MailItem, Changed
    2017/12/07 16:53:14.893 (1,VSTA_Main): Debug: ZPushFolder: Folder changed in user2@domain.tld: Gesendete Elemente
    2017/12/07 16:53:14.893 (1,VSTA_Main): Trace: ZPushWatcher: Folder changed: Gesendete Elemente
    2017/12/07 16:53:14.906 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Gesendete Elemente, BCC:SentMail, Changed
    2017/12/07 16:53:14.906 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Gesendete Elemente, SharedFolders, Changed
    2017/12/07 16:53:14.906 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Gesendete Elemente, ReplyFlags:MailItem, Changed
    2017/12/07 16:53:14.927 (1,VSTA_Main): Trace: ZPushFolder: New item Gesendete Elemente: 000000000AF44FF6E9A05E4A8285B09A08EAD59C0700D9539C2261A6BB45B9DAB62C7081B3C101002400FFFF0000D9539C2261A6BB45B9DAB62C7081B3C10100585100000000
    2017/12/07 16:53:15.411 (1,VSTA_Main): Debug: ZPushFolder: Folder changed in user2@domain.tld: Gesendete Objekte - User1
    2017/12/07 16:53:15.429 (1,VSTA_Main): Trace: ZPushWatcher: Folder changed: Gesendete Objekte - User1
    2017/12/07 16:53:15.429 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Gesendete Objekte - User1, Acacia.Features.SharedFolders.FeatureSharedFolders+SharedFolderRegistration, Changed
    2017/12/07 16:53:15.444 (1,VSTA_Main): Trace: SharedFolders: Shared folder changed: Gesendete Objekte - User1 - S4a4dd
    2017/12/07 16:53:16.656 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Gesendete Objekte - User1, SharedFolders, Changed
    2017/12/07 16:53:16.656 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Gesendete Objekte - User1, ReplyFlags:MailItem, Changed
    2017/12/07 16:53:16.656 (1,VSTA_Main): Trace: ZPushFolder: Changed item Posteingang - User1
    2017/12/07 16:53:16.991 (1,VSTA_Main): Debug: ZPushFolder: Folder changed in user2@domain.tld: Gesendete Objekte - User1
    2017/12/07 16:53:16.991 (1,VSTA_Main): Trace: ZPushWatcher: Folder changed: Gesendete Objekte - User1
    2017/12/07 16:53:16.991 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Gesendete Objekte - User1, Acacia.Features.SharedFolders.FeatureSharedFolders+SharedFolderRegistration, Changed
    2017/12/07 16:53:17.001 (1,VSTA_Main): Trace: SharedFolders: Shared folder changed: Gesendete Objekte - User1 - S4a4dd
    2017/12/07 16:53:17.001 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Gesendete Objekte - User1, SharedFolders, Changed
    2017/12/07 16:53:17.001 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Gesendete Objekte - User1, ReplyFlags:MailItem, Changed
    2017/12/07 16:53:17.056 (1,VSTA_Main): Trace: ZPushFolder: New item Gesendete Objekte - User1: 000000000AF44FF6E9A05E4A8285B09A08EAD59C0700C2E83EEE30A7C7478818CD4C3F897BFE0000000000110000D9539C2261A6BB45B9DAB62C7081B3C10100595100000000
    

    This email will be delivered.

    In my opinion basically sendas functionallity is given. But why the sender of email would not automatically set to the sender of the shared inbox, if I answer on an email of the shared inbox?

    Thanks
    Ulf


  • Kopano

    Hi @businesstux ,

    I had some further interaction with the developer meanwhile. In your case KOE is not able to resolve the user. Could you make sure that the syned gab is up to date in Outlook and that the user you want to open the store from is also in the local gab?



  • Hi Felix,

    great stuff. I blamed myself in a really great way. I don’t rtfm. :sob: I hadn’t synced the gab via ./gab-sync.php. After doing that and syncing Outlook I can send with the central email.

    A great sorry for waste your resources.

    Thanks
    Ulf


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