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    [SOLVED] SendAs via Outlook from shared inbox has false sender

    Kopano OL Extension (KOE)
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    • BusinessTux
      BusinessTux last edited by BusinessTux

      Hi at all,

      last weekend I migrated the old Zarafa server on UCS to Kopano. The most functions are given after that.

      But one problem is the answering/forwarding of emails from a shared inbox. The buero has on central email adress. There is one normal domain user (UserA), who has this central address as primary address. In the Kopano settings of this account the other 4 employee’s are configured as Delegates. Inbox, Calender, Contacts are connected via Outlook register “Kopano/Shared Folders”.

      If I (as UserB) answer an email in the shared inbox of UserA via Outlook the the sender is set to primary email address of UserB. So I get an undelivered message:

      Unfortunately, I was unable to deliver your mail.
The error given was:

The user or group you try to send as could not be found.

You may need to contact your e-mail administrator to solve this problem.

      Betreff: 
AW: WG: Test Email-Versand extern
Von: 
UserA@server.intra.company.de
Datum: 
04.12.2017 17:52
An: 
'Ulf Kosack' <mail@ulf-kosack.de>

Antwort über Outlook ohne den Absender zu ändern

 

Von: Ulf Kosack [mailto:mail@ulf-kosack.de]
Gesendet: Montag, 4. Dezember 2017 16:22
An: Company GmbH <info@company.de>
Betreff: Fwd: WG: Test Email-Versand extern

 

Email an zentralen Posteingang zum Testen

      If I answer the same email as UserB from the inbox of UserA via Kopano DeskApp the email could send correctly with the sender email address of UserA. If I change the “From”-Field in Outlook of UserB to the sender email address of UserA the email would send correctly too.

      How can I configure, that Outlook set the correct email from address if I answer an email from a shared inbox?

      Thanks
      Ulf

      fbartels 1 Reply Last reply Reply Quote 0
      • Coffee_is_life
        Coffee_is_life last edited by

        i’m interrested in this answer too, because i think this is related to this:
        https://forum.kopano.io/topic/255/send-as-feature-over-z-push/29

        still present with calendar invites
        if the user clicks “accept” its not working, if he clicks “edit answer before accept” and change the from address to the user from the shared store its working

        coffee_is_life

        1 Reply Last reply Reply Quote 0
        • fbartels
          fbartels Kopano @BusinessTux last edited by

          @businesstux the logging from koe could be interesting here. for this you should set the log to “trace” in the settings screen.

          if it works as expected you should see something along the lines of (user1 replies to a message in the inbox of user2):

          2017/12/07 10:36:59.350 (1,VSTA_Main): Trace: DebugSupport: Command Settings: Handled
2017/12/07 10:37:04.153 (1,VSTA_Main): Trace: SharedFolders: Private appointment: property change
2017/12/07 10:37:04.153 (1,VSTA_Main): Debug: ReplyFlags: Updating flags: 123321
2017/12/07 10:37:04.156 (1,VSTA_Main): Trace: SharedFolders: Private appointment: write
2017/12/07 10:37:04.156 (1,VSTA_Main): Trace: SharedFolders: Private appointment: suppress
2017/12/07 10:37:04.337 (1,VSTA_Main): Trace: ZPushFolder: Changed item Inbox - user2
2017/12/07 10:37:04.480 (1,VSTA_Main): Trace: ZPushFolder: Changed item Inbox - user2
2017/12/07 10:37:07.918 (1,VSTA_Main): Trace: SharedFolders: Private appointment: property change
2017/12/07 10:37:07.959 (1,VSTA_Main): Trace: SharedFolders: Private appointment: property change
2017/12/07 10:37:07.975 (1,VSTA_Main): Trace: ReplyFlags: Reply header: 104/S1dbc5:d895815aa4d74162857caa173f20799ce64800000000/S1dbc5
2017/12/07 10:37:07.975 (1,VSTA_Main): Trace: SendAs: Responding to mail, checking
2017/12/07 10:37:07.989 (1,VSTA_Main): Trace: SendAs: Checking ZPush: user1@farmer.lan
2017/12/07 10:37:07.989 (1,VSTA_Main): Trace: SendAs: Checking, Parent folder: Inbox - user2
2017/12/07 10:37:07.989 (1,VSTA_Main): Trace: SharedFolders: GetSharedFolder1: S1dbc5
2017/12/07 10:37:08.005 (1,VSTA_Main): Trace: SharedFolders: GetSharedFolder2: user1@farmer.lan
2017/12/07 10:37:08.005 (1,VSTA_Main): Trace: SharedFolders: GetSharedFolder3: 1
2017/12/07 10:37:08.005 (1,VSTA_Main): Trace: SharedFolders: GetSharedFolder4: SharedFolder:S1dbc5 (Inbox - user2)
2017/12/07 10:37:08.005 (1,VSTA_Main): Trace: SendAs: Checking, Shared folder: SharedFolder:S1dbc5 (Inbox - user2), flags=SendAsOwner
2017/12/07 10:37:08.005 (1,VSTA_Main): Trace: SendAs: Checking, Shared folder owner: user2
2017/12/07 10:37:08.201 (1,VSTA_Main): Trace: SearchWrapper`1: Filter: @SQL="urn:schemas:contacts:customerid" = 'user2'
2017/12/07 10:37:08.245 (1,VSTA_Main): Trace: SendAs: Checking, Shared folder owner recipient: user2@farmer.lan
2017/12/07 10:37:08.245 (1,VSTA_Main): Trace: SendAs: Sending as: user2@farmer.lan
2017/12/07 10:37:43.018 (1,VSTA_Main): Trace: SendAs: SendAs: user2@farmer.lan: user2@farmer.lan
2017/12/07 10:37:43.018 (1,VSTA_Main): Trace: SharedFolders: Private appointment: write
2017/12/07 10:37:43.018 (1,VSTA_Main): Trace: SharedFolders: Private appointment: suppress
2017/12/07 10:37:43.035 (1,VSTA_Main): Trace: SharedFolders: Private appointment: write
2017/12/07 10:37:43.035 (1,VSTA_Main): Trace: SharedFolders: Private appointment: suppress
2017/12/07 10:37:43.083 (1,VSTA_Main): Trace: ZPushFolder: Changed item Inbox - user2
2017/12/07 10:37:43.337 (1,VSTA_Main): Trace: ZPushFolder: Changed item Inbox - user2

          Regards Felix

          Resources:
          https://kopano.com/blog/how-to-get-kopano/
          https://documentation.kopano.io/
          https://kb.kopano.io/

          Support overview:
          https://kopano.com/support/

          1 Reply Last reply Reply Quote 0
          • Coffee_is_life
            Coffee_is_life last edited by Coffee_is_life

            I’ve just done a test with an calendar invite without edit the answer before sending:
            szenario:
            user “tlueck” sends invite to test1 (test.user@domain).
            test1 is a shared folder from markus.peppmeier@domain
            markus.peppmeier sends the accept message without editing.
            this is the log:

            2017/12/07 11:18:17.157 (1,VSTA_Main): Debug: ZPushFolder: Folder changed in markus.peppmeier@<domain>: Inbox - test1
2017/12/07 11:18:17.157 (1,VSTA_Main): Trace: ZPushWatcher: Folder changed: Inbox - test1
2017/12/07 11:18:17.157 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Inbox - test1, SharedFolders, Changed
2017/12/07 11:18:17.157 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Inbox - test1, Acacia.Features.SharedFolders.FeatureSharedFolders+SharedFolderRegistration, Changed
2017/12/07 11:18:17.157 (1,VSTA_Main): Trace: SharedFolders: Shared folder changed: Inbox - test1 - S7873f
2017/12/07 11:18:17.157 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Inbox - test1, ReplyFlags:MailItem, Changed
2017/12/07 11:18:17.666 (1,VSTA_Main): Trace: ZPushFolder: Changed item Kalender
2017/12/07 11:18:17.670 (1,VSTA_Main): Trace: ZPushFolder: Changed item Inbox - test1
2017/12/07 11:18:22.765 (1,VSTA_Main): Error: MailEvents: OnPropertyChange: System.Runtime.InteropServices.COMException (0x8414010A): Das Element wurde verschoben oder gel򳣨t.
   bei Microsoft.Office.Interop.Outlook._MeetingItem.get_EntryID()
   bei Acacia.Features.SharedFolders.FeatureSharedFolders.SuppressEventHandler_PropertyChange(IItem item, String propertyName)
   bei Acacia.Utils.MailEvents.PropertyChangeEventHandler.Invoke(IItem item, String propertyName)
   bei Acacia.Utils.MailEvents.OnPropertyChange(IItem item, String propertyName)
2017/12/07 11:18:22.894 (1,VSTA_Main): Debug: ZPushFolder: Folder changed in markus.peppmeier@<domain>: Calendar - test1
2017/12/07 11:18:22.894 (1,VSTA_Main): Trace: ZPushWatcher: Folder changed: Calendar - test1
2017/12/07 11:18:22.897 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Calendar - test1, SharedFolders, Changed
2017/12/07 11:18:22.897 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Calendar - test1, Acacia.Features.SharedFolders.FeatureSharedFolders+SharedFolderRegistration, Changed
2017/12/07 11:18:22.897 (1,VSTA_Main): Trace: SharedFolders: Shared folder changed: Calendar - test1 - S5b527
2017/12/07 11:18:22.897 (1,VSTA_Main): Trace: ZPushFolder: New item Calendar - test1: 0000000002B557B5376DAF44B346F6D95FAA13650700FC213DD7CB39D14E9894C91343469F820000000000230000D9539C2261A6BB45B9DAB62C7081B3C10100AB7B04000000
2017/12/07 11:18:35.269 (1,VSTA_Main): Debug: ZPushFolder: Folder changed in markus.peppmeier@<domain>: Inbox - test1
2017/12/07 11:18:35.269 (1,VSTA_Main): Trace: ZPushWatcher: Folder changed: Inbox - test1
2017/12/07 11:18:35.269 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Inbox - test1, SharedFolders, Changed
2017/12/07 11:18:35.269 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Inbox - test1, Acacia.Features.SharedFolders.FeatureSharedFolders+SharedFolderRegistration, Changed
2017/12/07 11:18:35.269 (1,VSTA_Main): Trace: SharedFolders: Shared folder changed: Inbox - test1 - S7873f
2017/12/07 11:18:35.269 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Inbox - test1, ReplyFlags:MailItem, Changed
2017/12/07 11:18:35.269 (1,VSTA_Main): Trace: ZPushFolder: Changed item Inbox - test1
2017/12/07 11:18:35.422 (1,VSTA_Main): Trace: ZPushFolder: Changed item Inbox - test1
2017/12/07 11:18:46.797 (1,VSTA_Main): Trace: SharedFolders: Private appointment: property change
2017/12/07 11:18:46.797 (1,VSTA_Main): Trace: SharedFolders: Private appointment: write
2017/12/07 11:18:46.797 (1,VSTA_Main): Trace: SharedFolders: Private appointment: suppress
2017/12/07 11:18:46.886 (1,VSTA_Main): Trace: SharedFolders: Private appointment: write
2017/12/07 11:18:46.886 (1,VSTA_Main): Trace: SharedFolders: Private appointment: suppress
2017/12/07 11:18:46.895 (1,VSTA_Main): Trace: SharedFolders: Private appointment: property change
2017/12/07 11:18:46.895 (1,VSTA_Main): Trace: ZPushFolder: Changed item Kalender
2017/12/07 11:18:46.916 (1,VSTA_Main): Trace: ZPushFolder: Changed item Kalender
2017/12/07 11:18:46.920 (1,VSTA_Main): Trace: ZPushFolder: Changed item Kalender
2017/12/07 11:18:46.920 (1,VSTA_Main): Debug: ZPushFolder: Folder changed in markus.peppmeier@<domain>: Postausgang
2017/12/07 11:18:46.920 (1,VSTA_Main): Debug: ZPushFolder: Folder change on unreported folder in markus.peppmeier@<domain>: Postausgang, 0000000002B557B5376DAF44B346F6D95FAA13650100D9539C2261A6BB45B9DAB62C7081B3C101002300FFFF0000, markus.peppmeier@<domain>
2017/12/07 11:18:46.920 (1,VSTA_Main): Trace: ZPushFolder: Excluding child on markus.peppmeier@<domain>: \\markus.peppmeier@<domain>\Postausgang
2017/12/07 11:18:46.920 (1,VSTA_Main): Debug: ZPushFolder: Folder changed in markus.peppmeier@<domain>: Gel򳣨te Elemente
2017/12/07 11:18:46.920 (1,VSTA_Main): Trace: ZPushWatcher: Folder changed: Gel򳣨te Elemente
2017/12/07 11:18:46.920 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Gel򳣨te Elemente, SharedFolders, Changed
2017/12/07 11:18:46.920 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Gel򳣨te Elemente, ReplyFlags:MailItem, Changed
2017/12/07 11:18:46.920 (1,VSTA_Main): Debug: ZPushFolder: Folder changed in markus.peppmeier@<domain>: Inbox - test1
2017/12/07 11:18:46.920 (1,VSTA_Main): Trace: ZPushWatcher: Folder changed: Inbox - test1
2017/12/07 11:18:46.920 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Inbox - test1, SharedFolders, Changed
2017/12/07 11:18:46.920 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Inbox - test1, Acacia.Features.SharedFolders.FeatureSharedFolders+SharedFolderRegistration, Changed
2017/12/07 11:18:46.920 (1,VSTA_Main): Trace: SharedFolders: Shared folder changed: Inbox - test1 - S7873f
2017/12/07 11:18:46.920 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Inbox - test1, ReplyFlags:MailItem, Changed
2017/12/07 11:18:46.940 (1,VSTA_Main): Trace: ZPushFolder: New item Gel򳣨te Elemente: 0000000002B557B5376DAF44B346F6D95FAA13650700D9539C2261A6BB45B9DAB62C7081B3C101002100FFFF0000FC213DD7CB39D14E9894C91343469F8200000000181A0000
2017/12/07 11:18:46.940 (1,VSTA_Main): Trace: SharedFolders: Private appointment: property change
2017/12/07 11:18:47.083 (1,VSTA_Main): Trace: ZPushFolder: Changed item Gel򳣨te Elemente
2017/12/07 11:18:47.083 (1,VSTA_Main): Trace: ZPushFolder: Changed item Gel򳣨te Elemente
2017/12/07 11:18:47.406 (1,VSTA_Main): Debug: ZPushFolder: Folder changed in markus.peppmeier@<domain>: Postausgang
2017/12/07 11:18:47.406 (1,VSTA_Main): Debug: ZPushFolder: Folder change on unreported folder in markus.peppmeier@<domain>: Postausgang, 0000000002B557B5376DAF44B346F6D95FAA13650100D9539C2261A6BB45B9DAB62C7081B3C101002300FFFF0000, markus.peppmeier@<domain>
2017/12/07 11:18:47.406 (1,VSTA_Main): Trace: ZPushFolder: Excluding child on markus.peppmeier@<domain>: \\markus.peppmeier@<domain>\Postausgang
2017/12/07 11:18:47.406 (1,VSTA_Main): Trace: ZPushFolder: Changed item Gel򳣨te Elemente
2017/12/07 11:18:47.425 (1,VSTA_Main): Trace: ZPushFolder: Changed item Gel򳣨te Elemente
2017/12/07 11:18:48.285 (1,VSTA_Main): Error: MailEvents: OnPropertyChange: System.Runtime.InteropServices.COMException (0x96A4010A): Das Element wurde verschoben oder gel򳣨t.
   bei Microsoft.Office.Interop.Outlook._MeetingItem.get_EntryID()
   bei Acacia.Features.SharedFolders.FeatureSharedFolders.SuppressEventHandler_PropertyChange(IItem item, String propertyName)
   bei Acacia.Utils.MailEvents.PropertyChangeEventHandler.Invoke(IItem item, String propertyName)
   bei Acacia.Utils.MailEvents.OnPropertyChange(IItem item, String propertyName)
2017/12/07 11:18:48.307 (1,VSTA_Main): Trace: ZPushFolder: Changed item Gel򳣨te Elemente
2017/12/07 11:18:48.307 (1,VSTA_Main): Debug: ZPushFolder: Folder changed in markus.peppmeier@<domain>: Gel򳣨te Elemente
2017/12/07 11:18:48.309 (1,VSTA_Main): Trace: ZPushWatcher: Folder changed: Gel򳣨te Elemente
2017/12/07 11:18:48.309 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Gel򳣨te Elemente, SharedFolders, Changed
2017/12/07 11:18:48.511 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Gel򳣨te Elemente, ReplyFlags:MailItem, Changed
2017/12/07 11:18:48.654 (1,VSTA_Main): Trace: ZPushFolder: New item Gesendete Elemente: 0000000002B557B5376DAF44B346F6D95FAA13650700D9539C2261A6BB45B9DAB62C7081B3C101002400FFFF0000D9539C2261A6BB45B9DAB62C7081B3C10100AC7B04000000
2017/12/07 11:18:48.654 (1,VSTA_Main): Trace: SharedFolders: Private appointment: property change
2017/12/07 11:18:48.654 (1,VSTA_Main): Debug: ZPushFolder: Folder changed in markus.peppmeier@<domain>: Gesendete Elemente
2017/12/07 11:18:48.654 (1,VSTA_Main): Trace: ZPushWatcher: Folder changed: Gesendete Elemente
2017/12/07 11:18:48.654 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Gesendete Elemente, BCC:SentMail, Changed
2017/12/07 11:18:48.654 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Gesendete Elemente, SharedFolders, Changed
2017/12/07 11:18:48.654 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Gesendete Elemente, ReplyFlags:MailItem, Changed
2017/12/07 11:18:48.654 (1,VSTA_Main): Debug: ZPushFolder: Folder changed in markus.peppmeier@<domain>: Gesendete Elemente
2017/12/07 11:18:48.654 (1,VSTA_Main): Trace: ZPushWatcher: Folder changed: Gesendete Elemente
2017/12/07 11:18:48.654 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Gesendete Elemente, BCC:SentMail, Changed
2017/12/07 11:18:48.654 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Gesendete Elemente, SharedFolders, Changed
2017/12/07 11:18:48.654 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Gesendete Elemente, ReplyFlags:MailItem, Changed

            and this is what the calendar item said:
            0_1512642254775_90640dbf-9a83-4c7a-bc3d-d3ab54c7c98b-grafik.png

            These are KOE Debug settings:
            0_1512642895120_cc4082d0-7b7b-43c7-a998-89f94515ed88-grafik.png

            and these are Send-As rights from markus.peppmeier:
            0_1512642865610_c9d13c6c-050f-4eab-8f44-cd033f7fb7a7-grafik.png

            same in test.user to be sure this isnt some sort of misunderstanding in access-rights:
            0_1512643003442_23553137-6ab4-4b2c-83e4-45ccda2a4dae-grafik.png
            coffee_is_life

            fbartels 1 Reply Last reply Reply Quote 0
            • fbartels
              fbartels Kopano @Coffee_is_life last edited by

              @coffee_is_life my answer was meant for @BusinessTux and not you. But as you can see from your logging KOE does not attempt to use sendas in your case.

              As for the rest I would side with what @Sebastian already wrote in the other post:

              The issue is much more complex than just send-as, also because the calendar item ends up in the wrong calendar.

              There is probably no real way to fix it other than preventing a user to accept a meeting request in a shared folder.

              Regards Felix

              Resources:
              https://kopano.com/blog/how-to-get-kopano/
              https://documentation.kopano.io/
              https://kb.kopano.io/

              Support overview:
              https://kopano.com/support/

              1 Reply Last reply Reply Quote 0
              • Coffee_is_life
                Coffee_is_life last edited by

                @fbartels, i know it was ment for @BusinessTux but for this company its essential, that some secretaries accept and manage the calendar from managing Directors.
                So this, in my opinion, essential feature is quite needed and webapp or deskapp are just a “workaround”. Users want to use outlook since its been used for years (i know that z-push with KOE is not comparable with MAPI, but try to tell that some users).

                i will open a subscripted case for that and maybe we can fix this with someone who is looking at it remotely

                coffee_is_life

                fbartels 1 Reply Last reply Reply Quote 0
                • fbartels
                  fbartels Kopano @Coffee_is_life last edited by

                  @coffee_is_life said in SendAs via Outlook from shared inbox has false sender:

                  i will open a subscripted case for that and maybe we can fix this with someone who is looking at it remotely

                  yes, would have suggested that as well.

                  Regards Felix

                  Resources:
                  https://kopano.com/blog/how-to-get-kopano/
                  https://documentation.kopano.io/
                  https://kb.kopano.io/

                  Support overview:
                  https://kopano.com/support/

                  1 Reply Last reply Reply Quote 0
                  • BusinessTux
                    BusinessTux last edited by

                    I will test it in afternoon. At the moment Marc teach me the Kopano basics in Admin Training 101.

                    1 Reply Last reply Reply Quote 0
                    • BusinessTux
                      BusinessTux last edited by BusinessTux

                      Hi Felix,

                      here my two trace logs from KOE.

                      In the first try I only klick answer on the mail in the shared inbox. Then MY OWN EMAIL (user2@domain.tld) is set as sender and I get an undelivered report:

                      2017/12/07 16:49:05.937 (1,VSTA_Main): Trace: DebugSupport: Command Settings: Handled
2017/12/07 16:49:29.156 (1,VSTA_Main): Trace: SharedFolders: Private appointment: property change
2017/12/07 16:49:29.172 (1,VSTA_Main): Trace: SharedFolders: Private appointment: property change
2017/12/07 16:49:29.172 (1,VSTA_Main): Trace: ReplyFlags: Reply header: 102/Sb85d5:d8063bafd6634ffa83588ad74ae782c7638604000000/Sb85d5
2017/12/07 16:49:29.172 (1,VSTA_Main): Trace: SendAs: Responding to mail, checking
2017/12/07 16:49:29.187 (1,VSTA_Main): Trace: SendAs: Checking ZPush: user2@domain.tld
2017/12/07 16:49:29.187 (1,VSTA_Main): Trace: SendAs: Checking, Parent folder: Posteingang - User1
2017/12/07 16:49:29.187 (1,VSTA_Main): Trace: SharedFolders: GetSharedFolder1: Sb85d5
2017/12/07 16:49:29.187 (1,VSTA_Main): Trace: SharedFolders: GetSharedFolder2: user2@domain.tld
2017/12/07 16:49:29.187 (1,VSTA_Main): Trace: SharedFolders: GetSharedFolder3: 13
2017/12/07 16:49:29.187 (1,VSTA_Main): Trace: SharedFolders: GetSharedFolder4: SharedFolder:Sb85d5 (Posteingang - User1)
2017/12/07 16:49:29.187 (1,VSTA_Main): Trace: SendAs: Checking, Shared folder: SharedFolder:Sb85d5 (Posteingang - User1), flags=SendAsOwner
2017/12/07 16:49:29.203 (1,VSTA_Main): Trace: SendAs: Checking, Shared folder owner: User1
2017/12/07 16:49:29.687 (1,VSTA_Main): Error: MailEvents: OnReply: System.NullReferenceException: Der Objektverweis wurde nicht auf eine Objektinstanz festgelegt.
   bei Acacia.Features.SendAs.FeatureSendAs.MailEvents_Respond(IMailItem mail, IMailItem response)
   bei Acacia.Utils.MailEvents.OnReply(IMailItem mail, IMailItem response)
2017/12/07 16:50:08.094 (1,VSTA_Main): Trace: SharedFolders: Private appointment: write
2017/12/07 16:50:08.109 (1,VSTA_Main): Trace: SharedFolders: Private appointment: suppress
2017/12/07 16:50:08.172 (1,VSTA_Main): Trace: ZPushFolder: Changed item Posteingang - User1
2017/12/07 16:50:08.594 (1,VSTA_Main): Debug: ZPushFolder: Folder changed in user2@domain.tld: Postausgang
2017/12/07 16:50:08.594 (1,VSTA_Main): Debug: ZPushFolder: Folder change on unreported folder in user2@domain.tld: Postausgang, 000000000AF44FF6E9A05E4A8285B09A08EAD59C0100D9539C2261A6BB45B9DAB62C7081B3C101002300FFFF0000, user2@domain.tld
2017/12/07 16:50:08.781 (1,VSTA_Main): Trace: ZPushFolder: Excluding child on user2@domain.tld: \\user2@domain.tld\Postausgang
2017/12/07 16:50:09.016 (1,VSTA_Main): Trace: ZPushFolder: Changed item Posteingang - User1
2017/12/07 16:50:09.734 (1,VSTA_Main): Debug: ZPushFolder: Folder changed in user2@domain.tld: Postausgang
2017/12/07 16:50:09.734 (1,VSTA_Main): Debug: ZPushFolder: Folder change on unreported folder in user2@domain.tld: Postausgang, 000000000AF44FF6E9A05E4A8285B09A08EAD59C0100D9539C2261A6BB45B9DAB62C7081B3C101002300FFFF0000, user2@domain.tld
2017/12/07 16:50:09.750 (1,VSTA_Main): Trace: ZPushFolder: Excluding child on user2@domain.tld: \\user2@domain.tld\Postausgang
2017/12/07 16:50:10.812 (1,VSTA_Main): Debug: ZPushFolder: Folder changed in user2@domain.tld: Posteingang
2017/12/07 16:50:10.812 (1,VSTA_Main): Trace: ZPushWatcher: Folder changed: Posteingang
2017/12/07 16:50:11.187 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Posteingang, SharedFolders, Changed
2017/12/07 16:50:11.203 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Posteingang, ReplyFlags:MailItem, Changed
2017/12/07 16:50:11.750 (1,VSTA_Main): Debug: ZPushFolder: Folder changed in user2@domain.tld: Gesendete Elemente
2017/12/07 16:50:11.750 (1,VSTA_Main): Trace: ZPushWatcher: Folder changed: Gesendete Elemente
2017/12/07 16:50:11.766 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Gesendete Elemente, BCC:SentMail, Changed
2017/12/07 16:50:11.766 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Gesendete Elemente, SharedFolders, Changed
2017/12/07 16:50:11.766 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Gesendete Elemente, ReplyFlags:MailItem, Changed
2017/12/07 16:50:11.781 (1,VSTA_Main): Trace: ZPushFolder: Changed item Posteingang - User1
2017/12/07 16:50:15.422 (1,VSTA_Main): Debug: ZPushFolder: Folder changed in user2@domain.tld: Gesendete Elemente
2017/12/07 16:50:15.422 (1,VSTA_Main): Trace: ZPushWatcher: Folder changed: Gesendete Elemente
2017/12/07 16:50:15.422 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Gesendete Elemente, BCC:SentMail, Changed
2017/12/07 16:50:15.422 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Gesendete Elemente, SharedFolders, Changed
2017/12/07 16:50:15.422 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Gesendete Elemente, ReplyFlags:MailItem, Changed
2017/12/07 16:50:15.454 (1,VSTA_Main): Trace: ZPushFolder: New item Gesendete Elemente: 000000000AF44FF6E9A05E4A8285B09A08EAD59C0700D9539C2261A6BB45B9DAB62C7081B3C101002400FFFF0000D9539C2261A6BB45B9DAB62C7081B3C10100575100000000

                      On second try I klick answer on the mail in the shared inbox and SET MANUALLY THE SENDER email address (user1@domain.tld) to the address of the shared inbox:

                      2017/12/07 16:52:05.573 (1,VSTA_Main): Debug: ZPushFolder: Folder changed in user2@domain.tld: Posteingang
2017/12/07 16:52:05.573 (1,VSTA_Main): Trace: ZPushWatcher: Folder changed: Posteingang
2017/12/07 16:52:05.587 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Posteingang, SharedFolders, Changed
2017/12/07 16:52:05.587 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Posteingang, ReplyFlags:MailItem, Changed
2017/12/07 16:52:10.245 (1,VSTA_Main): Trace: SharedFolders: Private appointment: property change
2017/12/07 16:52:10.245 (1,VSTA_Main): Debug: ReplyFlags: Updating flags: Fwd: WG: Test Email-Versand extern
2017/12/07 16:52:10.245 (1,VSTA_Main): Trace: SharedFolders: Private appointment: write
2017/12/07 16:52:10.245 (1,VSTA_Main): Trace: SharedFolders: Private appointment: suppress
2017/12/07 16:52:10.846 (1,VSTA_Main): Trace: ZPushFolder: Changed item Posteingang - User1
2017/12/07 16:52:11.074 (1,VSTA_Main): Trace: ZPushFolder: Changed item Posteingang - User1
2017/12/07 16:52:40.234 (1,VSTA_Main): Trace: SharedFolders: Private appointment: property change
2017/12/07 16:52:40.243 (1,VSTA_Main): Trace: SharedFolders: Private appointment: property change
2017/12/07 16:52:40.243 (1,VSTA_Main): Trace: ReplyFlags: Reply header: 102/Sb85d5:d8063bafd6634ffa83588ad74ae782c7638604000000/Sb85d5
2017/12/07 16:52:40.253 (1,VSTA_Main): Trace: SendAs: Responding to mail, checking
2017/12/07 16:52:40.253 (1,VSTA_Main): Trace: SendAs: Checking ZPush: user2@domain.tld
2017/12/07 16:52:40.253 (1,VSTA_Main): Trace: SendAs: Checking, Parent folder: Posteingang - User1
2017/12/07 16:52:40.253 (1,VSTA_Main): Trace: SharedFolders: GetSharedFolder1: Sb85d5
2017/12/07 16:52:40.253 (1,VSTA_Main): Trace: SharedFolders: GetSharedFolder2: user2@domain.tld
2017/12/07 16:52:40.253 (1,VSTA_Main): Trace: SharedFolders: GetSharedFolder3: 13
2017/12/07 16:52:40.253 (1,VSTA_Main): Trace: SharedFolders: GetSharedFolder4: SharedFolder:Sb85d5 (Posteingang - User1)
2017/12/07 16:52:40.268 (1,VSTA_Main): Trace: SendAs: Checking, Shared folder: SharedFolder:Sb85d5 (Posteingang - User1), flags=SendAsOwner
2017/12/07 16:52:40.268 (1,VSTA_Main): Trace: SendAs: Checking, Shared folder owner: User1
2017/12/07 16:52:40.533 (1,VSTA_Main): Error: MailEvents: OnReply: System.NullReferenceException: Der Objektverweis wurde nicht auf eine Objektinstanz festgelegt.
   bei Acacia.Features.SendAs.FeatureSendAs.MailEvents_Respond(IMailItem mail, IMailItem response)
   bei Acacia.Utils.MailEvents.OnReply(IMailItem mail, IMailItem response)
2017/12/07 16:53:12.012 (1,VSTA_Main): Trace: SendAs: SendAs: weg@domain.tld: weg@domain.tld
2017/12/07 16:53:12.017 (1,VSTA_Main): Trace: SharedFolders: Private appointment: write
2017/12/07 16:53:12.017 (1,VSTA_Main): Trace: SharedFolders: Private appointment: suppress
2017/12/07 16:53:12.044 (1,VSTA_Main): Trace: ZPushFolder: Changed item Posteingang - User1
2017/12/07 16:53:12.833 (1,VSTA_Main): Debug: ZPushFolder: Folder changed in user2@domain.tld: Postausgang
2017/12/07 16:53:12.833 (1,VSTA_Main): Debug: ZPushFolder: Folder change on unreported folder in user2@domain.tld: Postausgang, 000000000AF44FF6E9A05E4A8285B09A08EAD59C0100D9539C2261A6BB45B9DAB62C7081B3C101002300FFFF0000, user2@domain.tld
2017/12/07 16:53:12.833 (1,VSTA_Main): Trace: ZPushFolder: Excluding child on user2@domain.tld: \\user2@domain.tld\Postausgang
2017/12/07 16:53:12.853 (1,VSTA_Main): Trace: ZPushFolder: Changed item Posteingang - User1
2017/12/07 16:53:13.742 (1,VSTA_Main): Debug: ZPushFolder: Folder changed in user2@domain.tld: Postausgang
2017/12/07 16:53:13.742 (1,VSTA_Main): Debug: ZPushFolder: Folder change on unreported folder in user2@domain.tld: Postausgang, 000000000AF44FF6E9A05E4A8285B09A08EAD59C0100D9539C2261A6BB45B9DAB62C7081B3C101002300FFFF0000, user2@domain.tld
2017/12/07 16:53:13.742 (1,VSTA_Main): Trace: ZPushFolder: Excluding child on user2@domain.tld: \\user2@domain.tld\Postausgang
2017/12/07 16:53:14.873 (1,VSTA_Main): Debug: ZPushFolder: Folder changed in user2@domain.tld: Gesendete Elemente
2017/12/07 16:53:14.877 (1,VSTA_Main): Trace: ZPushWatcher: Folder changed: Gesendete Elemente
2017/12/07 16:53:14.893 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Gesendete Elemente, BCC:SentMail, Changed
2017/12/07 16:53:14.893 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Gesendete Elemente, SharedFolders, Changed
2017/12/07 16:53:14.893 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Gesendete Elemente, ReplyFlags:MailItem, Changed
2017/12/07 16:53:14.893 (1,VSTA_Main): Debug: ZPushFolder: Folder changed in user2@domain.tld: Gesendete Elemente
2017/12/07 16:53:14.893 (1,VSTA_Main): Trace: ZPushWatcher: Folder changed: Gesendete Elemente
2017/12/07 16:53:14.906 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Gesendete Elemente, BCC:SentMail, Changed
2017/12/07 16:53:14.906 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Gesendete Elemente, SharedFolders, Changed
2017/12/07 16:53:14.906 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Gesendete Elemente, ReplyFlags:MailItem, Changed
2017/12/07 16:53:14.927 (1,VSTA_Main): Trace: ZPushFolder: New item Gesendete Elemente: 000000000AF44FF6E9A05E4A8285B09A08EAD59C0700D9539C2261A6BB45B9DAB62C7081B3C101002400FFFF0000D9539C2261A6BB45B9DAB62C7081B3C10100585100000000
2017/12/07 16:53:15.411 (1,VSTA_Main): Debug: ZPushFolder: Folder changed in user2@domain.tld: Gesendete Objekte - User1
2017/12/07 16:53:15.429 (1,VSTA_Main): Trace: ZPushWatcher: Folder changed: Gesendete Objekte - User1
2017/12/07 16:53:15.429 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Gesendete Objekte - User1, Acacia.Features.SharedFolders.FeatureSharedFolders+SharedFolderRegistration, Changed
2017/12/07 16:53:15.444 (1,VSTA_Main): Trace: SharedFolders: Shared folder changed: Gesendete Objekte - User1 - S4a4dd
2017/12/07 16:53:16.656 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Gesendete Objekte - User1, SharedFolders, Changed
2017/12/07 16:53:16.656 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Gesendete Objekte - User1, ReplyFlags:MailItem, Changed
2017/12/07 16:53:16.656 (1,VSTA_Main): Trace: ZPushFolder: Changed item Posteingang - User1
2017/12/07 16:53:16.991 (1,VSTA_Main): Debug: ZPushFolder: Folder changed in user2@domain.tld: Gesendete Objekte - User1
2017/12/07 16:53:16.991 (1,VSTA_Main): Trace: ZPushWatcher: Folder changed: Gesendete Objekte - User1
2017/12/07 16:53:16.991 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Gesendete Objekte - User1, Acacia.Features.SharedFolders.FeatureSharedFolders+SharedFolderRegistration, Changed
2017/12/07 16:53:17.001 (1,VSTA_Main): Trace: SharedFolders: Shared folder changed: Gesendete Objekte - User1 - S4a4dd
2017/12/07 16:53:17.001 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Gesendete Objekte - User1, SharedFolders, Changed
2017/12/07 16:53:17.001 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Gesendete Objekte - User1, ReplyFlags:MailItem, Changed
2017/12/07 16:53:17.056 (1,VSTA_Main): Trace: ZPushFolder: New item Gesendete Objekte - User1: 000000000AF44FF6E9A05E4A8285B09A08EAD59C0700C2E83EEE30A7C7478818CD4C3F897BFE0000000000110000D9539C2261A6BB45B9DAB62C7081B3C10100595100000000

                      This email will be delivered.

                      In my opinion basically sendas functionallity is given. But why the sender of email would not automatically set to the sender of the shared inbox, if I answer on an email of the shared inbox?

                      Thanks
                      Ulf

                      fbartels 1 Reply Last reply Reply Quote 0
                      • fbartels
                        fbartels Kopano @BusinessTux last edited by

                        Hi @businesstux ,

                        I had some further interaction with the developer meanwhile. In your case KOE is not able to resolve the user. Could you make sure that the syned gab is up to date in Outlook and that the user you want to open the store from is also in the local gab?

                        Regards Felix

                        Resources:
                        https://kopano.com/blog/how-to-get-kopano/
                        https://documentation.kopano.io/
                        https://kb.kopano.io/

                        Support overview:
                        https://kopano.com/support/

                        1 Reply Last reply Reply Quote 0
                        • BusinessTux
                          BusinessTux last edited by

                          Hi Felix,

                          great stuff. I blamed myself in a really great way. I don’t rtfm. :sob: I hadn’t synced the gab via ./gab-sync.php. After doing that and syncing Outlook I can send with the central email.

                          A great sorry for waste your resources.

                          Thanks
                          Ulf

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