Kopano WebApp: Phantom folder appearing in root-level of folder-tree



  • A mail-folder located as sub-subfolder in a deeper position of the mailfolder-tree, appears mirrored in the tree’s root-level.

    • The folder shows-up only, if checkbox “Show all folders” is activated.
    • It disappears after re-login to webapp or reloading the page.
    • It appears again after a while. This seems not to be directly triggered by arrival of new mail.
    • Problem appears only if the folder is target of a mail-filtering-rule. was target of a manual or automatic (filter-rule) move-item action, before.
    • Clicking on the folder sometimes moves the focus to the real item-position in the folder-tree and expands the item there.
    • Sometimes, the phantom-folder does not react on mouseover-events. Then, no hover-mark is displayed on mouseover.
    • Behaviour can be observed in Google Chrome, Chromium, Safari and Kopano Deskapp, but not in IE11.
    • The phantom-folder is not exposed through other interfaces (IMAP, Z-PUSH etc.) - it looks like being a webapp-only issue.

    Webapp 3.3.0.493-374.1 (and earlier)

    bg umgfoin.


  • Kopano

    @umgfoin said in Kopano WebApp: Phantom folder appearing in root-level of folder-tree:

    t exposed through other interfaces (IMAP, Z-PUSH etc.) - it looks like being a webapp-only issue.

    Hi Umgfoin,

    Did you drag the sub-folder above it’s parent?
    https://jira.kopano.io/browse/KW-1150



  • Hi Marty,

    Did you drag the sub-folder above it’s parent?
    https://jira.kopano.io/browse/KW-1150

    no, I didn’t (atleast not intentionally).
    KW-1150 sounds similar, but doesn’t describe my issue exactly.

    Remarkably, the unread-count-badge differs in original and phantom. The phantom-version shows the unread-count at time of appearance and doesn’t update with the original-folder-icon.

    screenshot
    ++umgfoin.


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