Outlook crash when printing



  • Hi,

    we have an other crash with Kopano:

    When we print an e-mail out of Outlook, Outlook crashes. This happens when we print on a normal printer, or when we print into a PDF via PDF24 (https://de.pdf24.org/). So I think the printer itself is not the problem:

    0_1505203012073_crash.jpg

    Kopano Log (I think there a no infos in it…):

    2017/09/12 09:39:40.873 (1,VSTA_Main): Trace: SharedFolders: Private appointment: write
    2017/09/12 09:39:40.873 (1,VSTA_Main): Trace: SharedFolders: Private appointment: suppress
    2017/09/12 09:39:41.210 (1,VSTA_Main): Trace: ZPushFolder: Changed item Posteingang
    2017/09/12 09:39:41.227 (1,VSTA_Main): Trace: ZPushFolder: Changed item Posteingang
    2017/09/12 09:39:41.227 (1,VSTA_Main): Debug: ZPushFolder: Folder changed in user@domain.tld: Postausgang
    2017/09/12 09:39:41.238 (1,VSTA_Main): Debug: ZPushFolder: Folder change on unreported folder in user@domain.tld: Postausgang, 00000000DA0A0757800C904CB86486A389C5EA6E0100C3B68E10F77511CEB4CD00AA00BBB6E600000000000D0000, user@domain.tld
    2017/09/12 09:39:41.238 (1,VSTA_Main): Trace: ZPushFolder: Excluding child on user@domain.tld: \\user@domain.tld\Postausgang
    2017/09/12 09:39:41.850 (1,VSTA_Main): Debug: ZPushFolder: Folder changed in user@domain.tld: Postausgang
    2017/09/12 09:39:41.850 (1,VSTA_Main): Debug: ZPushFolder: Folder change on unreported folder in user@domain.tld: Postausgang, 00000000DA0A0757800C904CB86486A389C5EA6E0100C3B68E10F77511CEB4CD00AA00BBB6E600000000000D0000, user@domain.tld
    2017/09/12 09:39:41.850 (1,VSTA_Main): Trace: ZPushFolder: Excluding child on user@domain.tld: \\user@domain.tld\Postausgang
    2017/09/12 09:39:41.850 (1,VSTA_Main): Debug: ZPushFolder: Folder changed in user@domain.tld: Postausgang
    2017/09/12 09:39:41.850 (1,VSTA_Main): Debug: ZPushFolder: Folder change on unreported folder in user@domain.tld: Postausgang, 00000000DA0A0757800C904CB86486A389C5EA6E0100C3B68E10F77511CEB4CD00AA00BBB6E600000000000D0000, user@domain.tld
    2017/09/12 09:39:41.850 (1,VSTA_Main): Trace: ZPushFolder: Excluding child on user@domain.tld: \\user@domain.tld\Postausgang
    2017/09/12 09:39:43.146 (1,VSTA_Main): Trace: ZPushFolder: Changed item Posteingang
    2017/09/12 09:39:46.290 (1,VSTA_Main): Debug: ZPushFolder: Folder changed in user@domain.tld: Gesendete Elemente
    2017/09/12 09:39:46.290 (1,VSTA_Main): Trace: ZPushWatcher: Folder changed: Gesendete Elemente
    2017/09/12 09:39:46.292 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Gesendete Elemente, BCC:SentMail, False
    2017/09/12 09:39:46.292 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Gesendete Elemente, ReplyFlags:MailItem, False
    2017/09/12 09:39:46.342 (1,VSTA_Main): Trace: ZPushFolder: New item Gesendete Elemente: 00000000DA0A0757800C904CB86486A389C5EA6E0700C3B68E10F77511CEB4CD00AA00BBB6E600000000000E0000D9539C2261A6BB45B9DAB62C7081B3C10100B22900000000
    2017/09/12 09:39:56.637 (1,VSTA_Main): Debug: ZPushFolder: Folder changed in user2@domain.tld 00_OMD
    2017/09/12 09:39:56.637 (1,VSTA_Main): Trace: ZPushWatcher: Folder changed: 00_OMD
    2017/09/12 09:39:56.794 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: 00_OMD, ReplyFlags:MailItem, False
    2017/09/12 09:39:56.821 (1,VSTA_Main): Trace: ZPushFolder: New item 00_OMD: 000000001EF79A712372E04890F46BA804C8C87D07000688708B39BAF045AC7E487616EEA21D00000000003D0000D9539C2261A6BB45B9DAB62C7081B3C10100F42202000000
    2017/09/12 09:39:56.824 (1,VSTA_Main): Trace: ZPushFolder: Changed item 00_OMD
    

    Windows Eventlog:

    Name der fehlerhaften Anwendung: OUTLOOK.EXE, Version: 15.0.4953.1001, Zeitstempel: 0x596ee762
    Name des fehlerhaften Moduls: ntdll.dll, Version: 6.1.7601.23807, Zeitstempel: 0x5915f8e8
    Ausnahmecode: 0xc0000374
    Fehleroffset: 0x000ce8fb
    ID des fehlerhaften Prozesses: 0x2518
    Startzeit der fehlerhaften Anwendung: 0x01d32b074c8d5c80
    Pfad der fehlerhaften Anwendung: C:\Program Files\Microsoft Office 15\root\office15\OUTLOOK.EXE
    Pfad des fehlerhaften Moduls: C:\Windows\SysWOW64\ntdll.dll
    Berichtskennung: a6717201-978d-11e7-adac-7c7a916cdb7a
    
    • Outlook 2013 and 2016
    • Kopano OL Extension: 1.4.209
    • Z-Push: 2.3.7+0
    • PHP-MAPI: 8.3.0-1042
    • Product version: 8,3,0,1042
    • File version: 1042

    edit: censored…


  • Kopano

    Hi @metagmbh ,

    I did a quick attempt at reproducing this and downgraded my local KOE to the version mentioned in your post. In my case I could print emails just fine and Outlook did not crash (Outlook 2016).



  • Any hint? I can reproduce it on 2 computers (tested it only on 2). Do you need more logs?

    I also diabled all addons, except KopanoOLExtension…


  • Kopano

    @metagmbh well you could try updating to the planned 1.5 beta release (not public yet, but available from https://goo.gl/tKF4g7).

    If does not change anything I would suggest to open up a support case to have someone from support take a look at your system.

    @metagmbh said in Outlook crash when printing:

    I also diabled all addons, except KopanoOLExtension…

    That could be a worthy test as well. does it still crash when koe is not enabled?



  • I started Outlook via outlook.exe /safe (all addons are disabled, right?) and tried to print something - still crashing…

    This indicates, that it is not related to the KopanoOLExtension…right?


  • Kopano

    @metagmbh said in Outlook crash when printing:

    This indicates, that it is not related to the KopanoOLExtension…right?

    yes



  • Thanks for the support anyway - I will do some further reseach and give a reply if I found something.



  • soloution:

    1. take the computer out of the printer GPO
    2. gpupdate /force
    3. put the computer back in the GPO
    4. gpupdate /force

    what was the reason? I do not know - it is solved for now.


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