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    Outlook crash when printing

    Kopano OL Extension (KOE)
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    • metagmbh
      metagmbh last edited by metagmbh

      Hi,

      we have an other crash with Kopano:

      When we print an e-mail out of Outlook, Outlook crashes. This happens when we print on a normal printer, or when we print into a PDF via PDF24 (https://de.pdf24.org/). So I think the printer itself is not the problem:

      0_1505203012073_crash.jpg

      Kopano Log (I think there a no infos in it…):

      2017/09/12 09:39:40.873 (1,VSTA_Main): Trace: SharedFolders: Private appointment: write
2017/09/12 09:39:40.873 (1,VSTA_Main): Trace: SharedFolders: Private appointment: suppress
2017/09/12 09:39:41.210 (1,VSTA_Main): Trace: ZPushFolder: Changed item Posteingang
2017/09/12 09:39:41.227 (1,VSTA_Main): Trace: ZPushFolder: Changed item Posteingang
2017/09/12 09:39:41.227 (1,VSTA_Main): Debug: ZPushFolder: Folder changed in user@domain.tld: Postausgang
2017/09/12 09:39:41.238 (1,VSTA_Main): Debug: ZPushFolder: Folder change on unreported folder in user@domain.tld: Postausgang, 00000000DA0A0757800C904CB86486A389C5EA6E0100C3B68E10F77511CEB4CD00AA00BBB6E600000000000D0000, user@domain.tld
2017/09/12 09:39:41.238 (1,VSTA_Main): Trace: ZPushFolder: Excluding child on user@domain.tld: \\user@domain.tld\Postausgang
2017/09/12 09:39:41.850 (1,VSTA_Main): Debug: ZPushFolder: Folder changed in user@domain.tld: Postausgang
2017/09/12 09:39:41.850 (1,VSTA_Main): Debug: ZPushFolder: Folder change on unreported folder in user@domain.tld: Postausgang, 00000000DA0A0757800C904CB86486A389C5EA6E0100C3B68E10F77511CEB4CD00AA00BBB6E600000000000D0000, user@domain.tld
2017/09/12 09:39:41.850 (1,VSTA_Main): Trace: ZPushFolder: Excluding child on user@domain.tld: \\user@domain.tld\Postausgang
2017/09/12 09:39:41.850 (1,VSTA_Main): Debug: ZPushFolder: Folder changed in user@domain.tld: Postausgang
2017/09/12 09:39:41.850 (1,VSTA_Main): Debug: ZPushFolder: Folder change on unreported folder in user@domain.tld: Postausgang, 00000000DA0A0757800C904CB86486A389C5EA6E0100C3B68E10F77511CEB4CD00AA00BBB6E600000000000D0000, user@domain.tld
2017/09/12 09:39:41.850 (1,VSTA_Main): Trace: ZPushFolder: Excluding child on user@domain.tld: \\user@domain.tld\Postausgang
2017/09/12 09:39:43.146 (1,VSTA_Main): Trace: ZPushFolder: Changed item Posteingang
2017/09/12 09:39:46.290 (1,VSTA_Main): Debug: ZPushFolder: Folder changed in user@domain.tld: Gesendete Elemente
2017/09/12 09:39:46.290 (1,VSTA_Main): Trace: ZPushWatcher: Folder changed: Gesendete Elemente
2017/09/12 09:39:46.292 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Gesendete Elemente, BCC:SentMail, False
2017/09/12 09:39:46.292 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: Gesendete Elemente, ReplyFlags:MailItem, False
2017/09/12 09:39:46.342 (1,VSTA_Main): Trace: ZPushFolder: New item Gesendete Elemente: 00000000DA0A0757800C904CB86486A389C5EA6E0700C3B68E10F77511CEB4CD00AA00BBB6E600000000000E0000D9539C2261A6BB45B9DAB62C7081B3C10100B22900000000
2017/09/12 09:39:56.637 (1,VSTA_Main): Debug: ZPushFolder: Folder changed in user2@domain.tld 00_OMD
2017/09/12 09:39:56.637 (1,VSTA_Main): Trace: ZPushWatcher: Folder changed: 00_OMD
2017/09/12 09:39:56.794 (1,VSTA_Main): Debug: ZPushWatcher: Folder event: 00_OMD, ReplyFlags:MailItem, False
2017/09/12 09:39:56.821 (1,VSTA_Main): Trace: ZPushFolder: New item 00_OMD: 000000001EF79A712372E04890F46BA804C8C87D07000688708B39BAF045AC7E487616EEA21D00000000003D0000D9539C2261A6BB45B9DAB62C7081B3C10100F42202000000
2017/09/12 09:39:56.824 (1,VSTA_Main): Trace: ZPushFolder: Changed item 00_OMD

      Windows Eventlog:

      Name der fehlerhaften Anwendung: OUTLOOK.EXE, Version: 15.0.4953.1001, Zeitstempel: 0x596ee762
Name des fehlerhaften Moduls: ntdll.dll, Version: 6.1.7601.23807, Zeitstempel: 0x5915f8e8
Ausnahmecode: 0xc0000374
Fehleroffset: 0x000ce8fb
ID des fehlerhaften Prozesses: 0x2518
Startzeit der fehlerhaften Anwendung: 0x01d32b074c8d5c80
Pfad der fehlerhaften Anwendung: C:\Program Files\Microsoft Office 15\root\office15\OUTLOOK.EXE
Pfad des fehlerhaften Moduls: C:\Windows\SysWOW64\ntdll.dll
Berichtskennung: a6717201-978d-11e7-adac-7c7a916cdb7a
      • Outlook 2013 and 2016
      • Kopano OL Extension: 1.4.209
      • Z-Push: 2.3.7+0
      • PHP-MAPI: 8.3.0-1042
      • Product version: 8,3,0,1042
      • File version: 1042

      edit: censored…

      fbartels 1 Reply Last reply Reply Quote 0
      • fbartels
        fbartels Kopano @metagmbh last edited by

        Hi @metagmbh ,

        I did a quick attempt at reproducing this and downgraded my local KOE to the version mentioned in your post. In my case I could print emails just fine and Outlook did not crash (Outlook 2016).

        Regards Felix

        Resources:
        https://kopano.com/blog/how-to-get-kopano/
        https://documentation.kopano.io/
        https://kb.kopano.io/

        Support overview:
        https://kopano.com/support/

        1 Reply Last reply Reply Quote 0
        • metagmbh
          metagmbh last edited by metagmbh

          Any hint? I can reproduce it on 2 computers (tested it only on 2). Do you need more logs?

          I also diabled all addons, except KopanoOLExtension…

          fbartels 1 Reply Last reply Reply Quote 0
          • fbartels
            fbartels Kopano @metagmbh last edited by fbartels

            @metagmbh well you could try updating to the planned 1.5 beta release (not public yet, but available from https://goo.gl/tKF4g7).

            If does not change anything I would suggest to open up a support case to have someone from support take a look at your system.

            @metagmbh said in Outlook crash when printing:

            I also diabled all addons, except KopanoOLExtension…

            That could be a worthy test as well. does it still crash when koe is not enabled?

            Regards Felix

            Resources:
            https://kopano.com/blog/how-to-get-kopano/
            https://documentation.kopano.io/
            https://kb.kopano.io/

            Support overview:
            https://kopano.com/support/

            1 Reply Last reply Reply Quote 0
            • metagmbh
              metagmbh last edited by

              I started Outlook via outlook.exe /safe (all addons are disabled, right?) and tried to print something - still crashing…

              This indicates, that it is not related to the KopanoOLExtension…right?

              fbartels 1 Reply Last reply Reply Quote 0
              • fbartels
                fbartels Kopano @metagmbh last edited by

                @metagmbh said in Outlook crash when printing:

                This indicates, that it is not related to the KopanoOLExtension…right?

                yes

                Regards Felix

                Resources:
                https://kopano.com/blog/how-to-get-kopano/
                https://documentation.kopano.io/
                https://kb.kopano.io/

                Support overview:
                https://kopano.com/support/

                1 Reply Last reply Reply Quote 0
                • metagmbh
                  metagmbh last edited by

                  Thanks for the support anyway - I will do some further reseach and give a reply if I found something.

                  1 Reply Last reply Reply Quote 0
                  • metagmbh
                    metagmbh last edited by

                    soloution:

                    1. take the computer out of the printer GPO
                    2. gpupdate /force
                    3. put the computer back in the GPO
                    4. gpupdate /force

                    what was the reason? I do not know - it is solved for now.

                    1 Reply Last reply Reply Quote 0
                    • zenedee
                      zenedee last edited by

                      In the Event Viewer, you can often find out more information about why Outlook crashed. The Event Viewer is a general location in Windows itself where applications and Windows can write status events when for instance a service is started/stopped, an application is launched or closed, if a backup was successful, who logged on to the system, etc… It also contains events for when an application unexpectedly stopped or crashed.

                      1 Reply Last reply Reply Quote 0
                      • jonsnow1221
                        jonsnow1221 last edited by

                        The same problem is also happening with me as well and the thing is that it has to be fixed. whenever I am trying to do the printing from the outlook it started showing Epson printer error code e-01 and I really want it to be solved.

                        fbartels 1 Reply Last reply Reply Quote 0
                        • fbartels
                          fbartels Kopano @jonsnow1221 last edited by fbartels

                          @jonsnow1221 said in Outlook crash when printing:

                          Epson printer error code e-01

                          I am not really sure how a printer specific error message is related to this. Can you explain a bit more?

                          Ps: does this crash also happen when you remove koe?

                          Regards Felix

                          Resources:
                          https://kopano.com/blog/how-to-get-kopano/
                          https://documentation.kopano.io/
                          https://kb.kopano.io/

                          Support overview:
                          https://kopano.com/support/

                          1 Reply Last reply Reply Quote 0
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