Outlook crash when printing
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Hi @metagmbh ,
I did a quick attempt at reproducing this and downgraded my local KOE to the version mentioned in your post. In my case I could print emails just fine and Outlook did not crash (Outlook 2016).
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Any hint? I can reproduce it on 2 computers (tested it only on 2). Do you need more logs?
I also diabled all addons, except KopanoOLExtension…
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@metagmbh well you could try updating to the planned 1.5 beta release (not public yet, but available from https://goo.gl/tKF4g7).
If does not change anything I would suggest to open up a support case to have someone from support take a look at your system.
@metagmbh said in Outlook crash when printing:
I also diabled all addons, except KopanoOLExtension…
That could be a worthy test as well. does it still crash when koe is not enabled?
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I started Outlook via outlook.exe /safe (all addons are disabled, right?) and tried to print something - still crashing…
This indicates, that it is not related to the KopanoOLExtension…right?
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@metagmbh said in Outlook crash when printing:
This indicates, that it is not related to the KopanoOLExtension…right?
yes
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Thanks for the support anyway - I will do some further reseach and give a reply if I found something.
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soloution:
- take the computer out of the printer GPO
- gpupdate /force
- put the computer back in the GPO
- gpupdate /force
what was the reason? I do not know - it is solved for now.
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In the Event Viewer, you can often find out more information about why Outlook crashed. The Event Viewer is a general location in Windows itself where applications and Windows can write status events when for instance a service is started/stopped, an application is launched or closed, if a backup was successful, who logged on to the system, etc… It also contains events for when an application unexpectedly stopped or crashed.
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The same problem is also happening with me as well and the thing is that it has to be fixed. whenever I am trying to do the printing from the outlook it started showing Epson printer error code e-01 and I really want it to be solved.
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@jonsnow1221 said in Outlook crash when printing:
Epson printer error code e-01
I am not really sure how a printer specific error message is related to this. Can you explain a bit more?
Ps: does this crash also happen when you remove koe?
