suggested Contacts when sending mail

dbugGmbH

Is there any documentation how the suggested contacts when writing a new mail is working?

Adresses that have been typed in many times do not show up, but other contacts do.
Our users are very confused about this.

Regards Patrick

marty

There are some bugs related to this functionality. We’ve created a research ticket for this:
https://jira.kopano.io/browse/KW-1588

fbartels

Hi @dbugGmbH ,

do you mean like https://documentation.kopano.io/user_manual_webapp/mail.html#using-email-address-suggestions ?

dbugGmbH

@marty
I can’t find KW-1588

@fbartels
Thanks for the Link. This is the behavior I (and the users) would expect, but it doesn’t seem to work like this. The users enter addresses to the “TO” or “CC” Fields over and over again, and they do not appear as suggestions, but have to be typed in again and again.

marty

@dbugGmbH Should be public now.

klausf

I can reproduce this.

When I use the webapp-tool manage_recipients.py with the users that are affected, then there is no history at all and the tools shows an error. With some users the tool shows a listing of the adresses in history.

manage_recipients.py --user=username --list
Traceback (most recent call last):
  File "/usr/local/src/webapp-tools/manage_recipients.py", line 81, in <module>
    main()
  File "/usr/local/src/webapp-tools/manage_recipients.py", line 31, in main
    webapp = user.store.prop(0X6773001F).value
  File "/usr/lib/python2.7/dist-packages/kopano/store.py", line 451, in prop
    return _utils.prop(self, self.mapiobj, proptag)
  File "/usr/lib/python2.7/dist-packages/kopano/utils.py", line 222, in prop
    raise e
MAPI.Struct.MAPIErrorNotFound: MAPI error 8004010F (MAPI_E_NOT_FOUND)

jelly

You can dump your recipient history with the following script:
https://jira.kopano.io/secure/attachment/12839/12839_recipient_history.py

ZofreCZ

I have same problem. When try script recipient_history.py, I get error:

Unable to load recipient history
MAPI error 8004010F (MAPI_E_NOT_FOUND)

or

Traceback (most recent call last):
  File "./recipient_history.py", line 26, in <module>
    print("{} <{}>".format(recipient['display_name'], recipient['smtp_address']))
UnicodeEncodeError: 'ascii' codec can't encode character u'\xfd' in position 8: ordinal not in range(128)

jelly

It either does not exists or seems to fail with python 2. The issue is however fixed in KW-1588 and will probably be included in the next release.

ZofreCZ

@jelly said in suggested Contacts when sending mail:

KW-1588

It is known expected date of the next release version, please? Many our users use only DeskApp…

Thaks

zkiss

Unfortunately this issue is still exist in the latest beta release 3.4.0.911-0+582.1. I think its very important, because if we have to switch some user from Outlook to WebApp this feature must work. If this not working they will be disappointed with Kopanos own client.
The easiest way to reproduce the issue is the save before send, described in the ticket https://jira.kopano.io/browse/KW-1588

Please fix it, because our users are waiting for this fix for weeks now.