Outlook/Kopano OL extension crash when sending from other software

eli

Even the latest version 1.5-218 has the same problem. I fear that all clients that have version 1.4 installed have this issue, they may just not send files out of other applications. Steps to reproduce the issue

open Outlook
open a file in Excel
select “send file as attachment to an e-mail recipient”
switch to Outlook
- it may be not responding, otherwise just close it
- if you start it again KOE is deactivated

ps-drinks

We are actual facing also Problems like this. Our ERP System calls Outlook via Official MS .NET libs to open a Message with attachments. After this Kopano OL Extension is killing Outlook and is disabled after restart. In Windows Application Logs the following error msg comes up:

Fehler bei der Ausführung des Add-Ins. Outlook ist während des Rückrufs 'Read' der Schnittstelle 'ItemEvents_10' beim Aufrufen des Add-Ins 'Kopano OL Extension' abgestürzt.

Outlook 2016
KopanoOLExtension-1.4-209

kopano-admin -V
Product version: 8,3,4,12
File version: 12

psimpson

This sounds like an issue that has been fixed in 1.5 (KOE-132), which is currently in beta, and in 1.6.
There is still an issue when sending from Acrobat, but all Office applications seem to work now. I would guess they use the official MS libs too. If the issue persists, could you let me know which libraries you are using specifically? Thanks.