Public Folders Not Visible to Some Users



  • I created my users before I created the Public Folders, and now they are unable to see the public folders.

    Other than delete and recreate each user, is there a way to solve this ?



  • Also, the same user is able to access the public Folders via webapp, but not via outlook (outlook plugin) or via MS Active Sync using z-push on a mobile.

    Is there some configuration that needs to be set to make public folders visible across both z-push and the outlook connector ?


  • Kopano

    @crankshaft said in Public Folders Not Visible to Some Users:

    now they are unable to see the public folders.

    Normally when you create the public store later, users only need to re-login to see the store. There is no permission for the public store that is set when creating a user.

    not via outlook (outlook plugin) or via MS Active Sync

    The ActiveSync protocol has no concept of a shared or public store, therefore its “blind” to the existence of such a store by default. Z-Push brings some mechanisms to add additional stores and folders to be displayed, but this all needs to be configured for a user.

    Our Outlook plugin uses ActiveSync under the hood so the same statement applies to it as well.



  • Felix, thanks, but using zarafa 7.1 with the outlook extension, public folders were visible to outlook users.

    So now that the outlook connector is using z-push, these public folders are no longer visible ??


  • Kopano

    @crankshaft it’s important to mention that the koe is no 1:1 replacement for the old zarafa client. And I think we did a good job making this clear in documentation and when communicating about it.

    You cannot get the whole public store, but you can open single folders. For the latter there is a menu in Outlook to manage these.


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