Send as feature over z-push

Coffee_is_life

I’ve encountered an issue with send-as feature:

If i reply to someone from a shared folder, my sender-e-mail is “username@domain.de” instead of “surname.name@domain.de”.

Example: i write a normal mail - Sender: surname.name@domain.de
write a reply from shared folders: shared.folders@domain.de on behalf of username@domain.de

No one can answer on this mail, because the mail-address (username@domain) is not found.

any suggestions and if not which info you need?

Coffee_is_life

Sebastian

Is the GAB sync enabled and is the GAB available in your Outlook?

Coffee_is_life

Both yes.

Sync runs in “daily.cron” and in “createuser.d/” .

GAB is successfully syncronised to client. - All e-mails are correct.

Coffee_is_life

Sebastian

Could you enable WBXML log for this user, send such an email and post the log here?

Coffee_is_life

I’ve created a WBXML while sending a mail via shared folder.
Uploaded in my Ticket “KS-37680” - NO anonymisation was done here, because the names are effected directly. - Thats why i wont post it here.

The GAB was successfully synced.
The additional folders are successfully synced.

Coffee_is_life

Sebastian

I got your log, but it seems that you are not using the KOE Send-As feature, but the automatic-server-send-as (which is not really an announced/fully tested feature yet).

What is actually happening in your log is that the GAL lookup is not returning the correct email address but only the username. I’ve seen this once before, but it wasn’t an issue in that case.
I’ve created a ticket to look into that issue: https://jira.z-hub.io/browse/ZP-1225

But it should be working when using the KOE send-as. Did you select a different “From” address for your outgoing mail, like described here?
https://kb.kopano.io/display/WIKI/Setting+up+the+Kopano+OL+Extension#SettinguptheKopanoOLExtension-Usingsend-asanddelegationfunctionality
Is the “Send-as” flag enabled in your shared folder dialog for that folder?

There seems to be no KOE interaction when sending this email.

Cheers,
Sebastian

Coffee_is_life

Send as owner is set:

from is set:

it appears with username@domain:

Coffee_is_Life

Sebastian

Is the send-as feature enabled in KOE?

Check the Debug dialog below of features and also in z-push-admin with

z-push-admin -a list -u <username> -d <deviceid>

Below the enabled KOE capability should be “sendas”.

Coffee_is_life

z-push-admin -a list -u mpeppmeier -d d41690bc323947c78cc57bc947b0aceb

Synchronized by user: mpeppmeier
-----------------------------------------------------
DeviceId:               d41690bc323947c78cc57bc947b0aceb
Device type:            WindowsOutlook
UserAgent:              Outlook/16.0 (16.0.7870.6521; C2R; x64)
ActiveSync version:     14.0
First sync:             2017-04-21 11:34
Last sync:              2017-05-30 18:32
Total folders:          52
Short folder Ids:       Yes
Synchronized folders:   39
Synchronized data:      GAB Emails(32) Contacts(2) Calendars(2) Notes Tasks
Additional Folders:     28
        Shared     Email    fax_119        Posteingang - fax_.. Active
        Shared     Email    fax_119        Gelöschte Faxe      Active
        Shared     Email    fax_119        Sendeberichte        Active
        Shared     Email    fax_388        Posteingang - fax_.. Active
        Shared     Email    fax_388        Berichte - fax_388   Active
        Shared     Email    fax_388        Begegnung            Active
        Shared     Email    fax_388        bis 25.11.           Active
        Shared     Email    fax_388        CTL                  Active
        Shared     Email    fax_388        GEL                  Active
        Shared     Email    fax_388        ILN                  Active
        Shared     Email    SYSTEM         IT - SYSTEM          Active
        Shared     Calendar SYSTEM         IT-Kalender          Active
        Shared     Contact  SYSTEM         IT-Kontakte          Active
        Shared     Email    mreiner        Posteingang - mrei.. Active
        Shared     Email    mreiner        Erledigt             Active
        Shared     Email    mreiner        Fax 539              Active
        Shared     Email    mreiner        Anderes              Active
        Shared     Email    mreiner        Azubis               Active
        Shared     Email    mreiner        eSmart               Active
        Shared     Email    mreiner        Firmenintern         Active
        Shared     Email    mreiner        Herr Hartmann        Active
        Shared     Email    mreiner        IT                   Active
        Shared     Email    mreiner        Lars Denker          Active
        Shared     Email    mreiner        Tickets              Active
        Shared     Email    mreiner        Hendrik              Active
        Shared     Email    mreiner        Knut                 Active
        Shared     Email    mreiner        Markus               Active
        Shared     Email    mreiner        Mirko                Active
Status:                 Not available
WipeRequest on:         not set
WipeRequest by:         not set
Wiped on:               not set
Policy name:            default
Kopano Outlook Extension:
        Version:        1.3.156
        Build:          343705345b7aef675e2e0a1aa37d011171b6cf2f
        Build Date:     2017-04-05 14:11
        Capabilities:   receiveflags,sendflags,oof,ooftime,sharedfolders,webapp,freebusy,gab,notes,secondarycontacts,sendas,signatures,debugsupport
Attention needed:       No errors known

Coffee_is_life

Sebastian

But basically you don’t set the from in Outlook, right? You just keep it at “markus.peppmeier@…” which is your default account?
Have you tried setting “marvin.reiner@…” (or whatever his email address is) as send-as? Then KOE should send it correctly.

Anyhow, right now the issue is that the GAL lookup is not returning the value it should (ZP-1225).

theodorm

Hi,
is it possible to use this other Apps like the nine exchange from 9folders for android, if there implement this feature.

Best Theo

Sebastian

Yes, this could be possible, with either one or both of these assumptions:

Z-Push has a serverside send-as built in, if you reply/forward an email from a shared folder that was opened via the Z-Push Shared Folder API and has the FLD_FLAGS_SENDASOWNER (1) set as flag. This won’t work for statically shared folders (via the config) at this moment. There is also no GUI to open these shared folders atm, but rumor has it, that this is under development for one of the next WebApp MDM plugin version. This feature will also not work for new emails, only for replies/forwards in an existing share. This works independently from the ActiveSync client used.
Nine Mail could implement this extension into their software, but I doubt they would be open to this. It’s a non-standard “protocol extension” that will not work with any other ActiveSync server. If they would be interested, I am very happy to talk to them.

Cheers,
Sebastian

theodorm

@Sebastian
Thank you Sebastian sounds good, frankly nine ist the best acivesync client I know.
I wrote several times to them and there working also on a iOS port.
How can 9folders contact you, I will write them.

In case I often use the send as feature for several mail addresses which I can use on my system, it works like outlook in collaboration whit fetchmail, I kike to have this feature.

Also would it be great, if the WebApp or DeskApp recgonice over which channel the mail reached the system and that it should go out over the same channel to.
Sometimes we forget this and then the mail goes over the primary address out, which confusing sometimes the recipients ;)

Best Theo

Sebastian

I can be reached via sebastian (a-t) z-push (.) org.

Cheers,
Sebastian

theodorm

@Sebastian
Thank you Sebastian, will write them this weekend.
A short off topic question…here I posted something about the calendersync Plugin.
If I will sync calendars from the kopano Server to a user on the same Server I get always a error 403 when the File comes to the upload in to the calendar.
If I use a url from a google Calnedar it works perfect. This is weird.
I will do this to sync all calendars in one special sync Calendar otherwise some users have to much Tabs open for several Calendars…or have you a better idea…

Best Theo

Sebastian

I saw it, but I have no idea about this one. Sorry.

Coffee_is_life

Hello Forum,

im answering in this thread, because its reladet to the send-as Feature:

If a user replys from a mapped store from another the sender is the “userPrincipalName” not the e-mail-address from this user.

the user has another mail-domain we host in our ad. lets call it “domain1”
our main domain is “domain”

szenario:
someone sends user2@domain1 a mail.
user has user2’s store mapped via koe
user replys or forward this mail from the mapped store
the recipient from the replyed or forwared message gets the mail from username@domain (like userPrinipalName in ad) - not even “domain1”

remember, the mails in our company are all like “surname.name@domain” or “surname.name@domain1” - this mail comes from “username@domain”

kopano-admin --details <username> gives as e-mail the right mail-address - same applys to user2

so still the same problem like my first post here

Coffee_is_life

Sebastian

Yeah, but the log wasn’t really helpful and you did also not really answer my follow-up questions.
The referenced ticket https://jira.z-hub.io/browse/ZP-1225 is still the same (because it’s not reproducible).
Until we have a reproducible case we will not be able to fix it.
We need your help so we can help you.

Coffee_is_life

@sebastian said in Send as feature over z-push:

But basically you don’t set the from in Outlook, right? You just keep it at “markus.peppmeier@…” which is your default account?
Have you tried setting “marvin.reiner@…” (or whatever his email address is) as send-as? Then KOE should send it correctly.

Anyhow, right now the issue is that the GAL lookup is not returning the value it should (ZP-1225).

if i set the sender mail manually it works, but in calendar invites you can choose the quick solution and just “accept” the invite without manually adjusting the sender mail. The Mailaccount from which the mail is should be the default sender address. is this possible to set?

(sorry, forgot about this point - so much work :sweat_smile: )
Coffee_is_life

fbartels

Hi @coffee_is_life ,

which version of KOE are you currently running? The 1.5 beta (no announcement yet, but positive feedback and therefore just uploaded to our download server) has a fix for https://jira.kopano.io/browse/KOE-107 which could potentially influence the described behaviour. Could be worth a try to retest with 1.5.