MDM Plugin not adding shared folders



  • Hi @all,

    i have some trouble with the mdm plugin. If i activate a shared folder in the mdm plugin list at any device and click the apply button nothing happens. The folder is not added to the device, nor to the z-push list, nor to the mdm plugin list.

    If i try the same with the “z-push-admin” script, the folder is added, but not synchronised, the following message appears: Inactive (not yet synchronized or no permissions)

    Any hints, how to debug? Which logs do you need?

    Any help is appreciated.

    Thanks a lot, ansib

    Versions:

    ii  kopano-backup                                   8.7.3.0-0+3.1                                            amd64        Utility to back up and restore Kopano stores
    ii  kopano-client                                   8.7.3.0-0+3.1                                            amd64        Kopano MAPI provider library
    ii  kopano-common                                   8.7.3.0-0+3.1                                            amd64        Shared files for Kopano services
    ii  kopano-contacts                                 8.7.3.0-0+3.1                                            amd64        MAPI provider adding contact folders in the addressbook
    ii  kopano-dagent                                   8.7.3.0-0+3.1                                            amd64        E-Mail Delivery Agent for Kopano Core
    ii  kopano-gateway                                  8.7.3.0-0+3.1                                            amd64        POP3 and IMAP Gateway for Kopano Core
    ii  kopano-grapi                                    8.7.3.0-0+3.1                                            amd64        REST entrypoints to the Kopano Groupware Core stack
    ii  kopano-ical                                     8.7.3.0-0+3.1                                            amd64        ICal and CalDAV Gateway for Kopano Core
    ii  kopano-kapid                                    0.9.0-0+100.1                                            amd64        Kopano API HTTP REST-Endpoints
    ii  kopano-konnectd                                 0.23.4-0+3.1                                             amd64        Kopano Konnect OpenID Connect Provider service daemon
    ii  kopano-kwebd                                    0.6.1-0+33.1                                             amd64        Kopano Web Server
    ii  kopano-kwmserverd                               0.15.3-0+116.1                                           amd64        Kopano Web Meetings Server
    ii  kopano-lang                                     8.7.3.0-0+3.1                                            all          Translations for Kopano Core components
    ii  kopano-meet                                     0.20.0-0+203.1                                           all          Metapackage to install Kopano Meet
    ii  kopano-meet-packages                            0.20.0-0+203.1                                           all          Metapackage to install the entire Kopano Meet stack
    ii  kopano-meet-webapp                              0.20.0-0+203.1                                           all          Kopano Meet Webapp
    ii  kopano-migration-imap                           8.7.3.0-0+3.1                                            amd64        Utility to migrate between IMAP mailboxes
    ii  kopano-monitor                                  8.7.3.0-0+3.1                                            amd64        Quota Monitor for Kopano Core
    ii  kopano-python-utils                             8.7.3.0-0+3.1                                            amd64        Additional Python-based command-line utils for Kopano Core
    ii  kopano-python3-extras                           0.1.2+0-0+53.1                                           amd64        Kopano Python 3 extra dependencies
    ii  kopano-search                                   8.7.3.0-0+3.1                                            amd64        Indexed search engine for Kopano Core
    ii  kopano-server                                   8.7.3.0-0+3.1                                            amd64        Server component for Kopano Core
    ii  kopano-server-packages                          8.7.3.0-0+3.1                                            all          Metapackage to install the entire Kopano Core stack
    ii  kopano-spamd                                    8.7.3.0-0+3.1                                            amd64        ICS-driven spam learning daemon for Kopano/SpamAssassin
    ii  kopano-spooler                                  8.7.3.0-0+3.1                                            amd64        E-mail Spooler for Kopano Core
    ii  kopano-utils                                    8.7.3.0-0+3.1                                            amd64        Admin command-line utils for Kopano Core
    ii  kopano-webapp                                   3.5.6.2298+94.1                                          all          New and improved WebApp for Kopano
    ii  kopano-webapp-plugin-contactfax                 3.5.6.2298+94.1                                          all          Kopano WebApp fax plugin
    ii  kopano-webapp-plugin-desktopnotifications       2.0.2.23+28.5                                            all          Kopano WebApp Desktop notifications plugin
    ii  kopano-webapp-plugin-filepreviewer              2.1.0.26+20.6                                            all          Kopano File previewer plugin
    ii  kopano-webapp-plugin-files                      2.1.5.305+101.2                                          all          Adds Files functionality to Kopano enabling access to WebDAV and other files backends.
    ii  kopano-webapp-plugin-filesbackend-owncloud      2.1.0.87+42.5                                            all          Adds Owncloud specific functionality to Kopano Files plugin.
    ii  kopano-webapp-plugin-filesbackend-smb           2.1.0.50+31.5                                            all          Adds Samba specific functionality to Kopano Files plugin.
    ii  kopano-webapp-plugin-folderwidgets              3.5.6.2298+94.1                                          all          Kopano WebApp folder widgets plugin
    ii  kopano-webapp-plugin-gmaps                      3.5.6.2298+94.1                                          all          Kopano WebApp google maps plugin
    ii  kopano-webapp-plugin-htmleditor-minimal-tinymce 1.0.0.9+1.6                                              all          Kopano WebApp TinyMCE editor with minimal functionality
    ii  kopano-webapp-plugin-intranet                   0.1+14.3                                                 all          This plugin adds one or more buttons in the top menu bar which can be used to open a webpage inside Kopano WebApp.
    ii  kopano-webapp-plugin-mattermost                 1.0+26.3                                                 all          Integrates Mattermost into WebApp
    ii  kopano-webapp-plugin-mdm                        2.1.1.109+38.1                                           all          Kopano WebApp MDM plugin
    ii  kopano-webapp-plugin-meetings                   3.0.5.0                                                  all          Kopano WebApp Meetings Plugin
    ii  kopano-webapp-plugin-pimfolder                  3.5.6.2298+94.1                                          all          Kopano WebApp personal inbox plugin
    ii  kopano-webapp-plugin-quickitems                 3.5.6.2298+94.1                                          all          Kopano WebApp quick items plugin
    ii  kopano-webapp-plugin-smime                      2.2.1.223+22.1                                           all          Kopano WebApp S/MIME plugin
    ii  kopano-webapp-plugin-webappmanual               3.5.6.2298+94.1                                          all          Kopano WebApp Manual plugin
    ii  kopano-webapp-plugin-zdeveloper                 3.5.6.2298+94.1                                          all          Kopano WebApp developer plugin
    ii  libgsoap-kopano-2.8.84                          2.8.84-0+3.1                                             amd64        Runtime libraries for gSOAP
    ii  libvmime-kopano2                                0.9.2.85+6.1                                             amd64        Library for working with MIME messages and IMAP/POP/SMTP
    ii  php-kopano-smime                                1.0.00+3.1                                               amd64        PHP Kopano SMIME Extension extends the php-openssl functions.
    ii  python3-kopano                                  8.7.3.0-0+3.1                                            all          High-level Python 3 bindings for Kopano
    ii  python3-kopano-rest                             8.7.3.0-0+3.1                                            all          Kopano REST API bindings for Kopano for Python 3
    ii  python3-kopano-search                           8.7.3.0-0+3.1                                            all          Kopano search module for Python 3
    ii  python3-kopano-utils                            8.7.3.0-0+3.1                                            all          Kopano utils modules for Python 3
    ii  z-push-backend-kopano                           2.5.0+0-0                                                all          Z-Push Kopano backend
    ii  z-push-kopano                                   2.5.0+0-0                                                all          Z-Push for Kopano
    ii  z-push-kopano-gab2contacts                      2.5.0+0-0                                                all          GAB sync into a contacts folder for Kopano
    ii  z-push-kopano-gabsync                           2.5.0+0-0                                                all          GAB sync for Kopano
    
    

  • Kopano

    Hi ansib,

    did you check the mobile device if the folder appears there?
    What mobile device is it?
    What type of folder is it (email, calendar, contacts)?
    Did you check z-push.log if the folder was synced to the mobile device?
    Are there items in this folder which are in the sync period configured?

    Manfred



  • @Manfred

    did you check the mobile device if the folder appears there?

    i checked two devices. no folder appears there.

    What mobile device is it?

    one pixel 3 and one pixel c

    What type of folder is it (email, calendar, contacts)?

    i tried it with email, calendar and contacts over the mdm plugin.
    with z-push-admin i tried only email

    Did you check z-push.log if the folder was synced to the mobile device?

    in the z-push.log nothing appears (like the mdm plugin is doing nothing and not calling the z-push api)

    Are there items in this folder which are in the sync period configured?

    there are some mails in the email folder (regardless which one i choose)


  • Kopano

    Hi ansib,

    Did you configure the MDM plugin? Did you check apache logs if there are requests coming from the plugin? Also it might be better to post the issues regarding the MDM plugin here: https://forum.kopano.io/category/21/plugins-for-kopano-webapp.

    The folder also doesn’t appear on the mobile if you add it with z-push-admin, is this correct? Are there entries in z-push.log that the device tries to sync the folder? Does the mobile user has the necessary permissions to access the folder?

    Manfred



  • Did you configure the MDM plugin?

    Yes i configured it. It worked a few weeks ago, unfortunatly i am not sure, when it stopped to work, maybe at a update…

    sometimes the mdm plugin is adding a few folders and if i try to add one more, it isn’t working any more.

    Did you check apache logs if there are requests coming from the plugin?

    i think there is one (this is the only one appearing, while i add a new folder):

    "POST /webapp/kopano.php?subsystem=webapp_1561657361446 HTTP/1.1" 200 421 "https://eas.bwk-technik.de/webapp/index.php" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.100 Safari/537.36"
    
    

    Also it might be better to post the issues regarding the MDM plugin here: https://forum.kopano.io/category/21/plugins-for-kopano-webapp.

    Yeah, maybe one of the mods could move the thread into the webapp plugin space?

    The folder also doesn’t appear on the mobile if you add it with z-push-admin, is this correct?

    i tried this. any folder is added at any device, if i do it directly with the z-push-admin.

    Are there entries in z-push.log that the device tries to sync the folder?

    Sometimes there are some entries from a few other folders, just like this log:
    Be aware, that i added a few more folders, but the mdm plugin decides to only add these two, even though i checked 5 different folders. (two were added, three not)

    27/06/2019 20:20:06 [24352] [DEBUG] [user.name] DeviceManager->ProvisioningRequired('0') saved device key '-1': false
    27/06/2019 20:20:06 [24352] [DEBUG] [user.name] DeviceManager->getPolicyName(): determined policy name: 'default'
    27/06/2019 20:20:06 [24352] [DEBUG] [user.name] DeviceManager->getProvisioningPolicies(): loaded 'default' policy.
    27/06/2019 20:20:06 [24352] [DEBUG] [user.name] ZPush::CommandNeedsAuthentication(-100): true
    27/06/2019 20:20:06 [24352] [DEBUG] [user.name] KopanoBackend->Logon(): Trying to authenticate user 'user.name'..
    27/06/2019 20:20:06 [24352] [DEBUG] [user.name] KopanoBackend->openMessageStore('user.name'): Found 'DEFAULT' store: 'Resource id #31'
    27/06/2019 20:20:06 [24352] [DEBUG] [user.name] KopanoBackend->Logon(): User 'user.name' is authenticated
    27/06/2019 20:20:06 [24352] [DEBUG] [user.name] Store supports properties containing Unicode characters.
    27/06/2019 20:20:06 [24352] [DEBUG] [user.name] ZPush::GetSupportedProtocolVersions(): 12.0,12.1,14.0,14.1
    27/06/2019 20:20:06 [24352] [ INFO] [user.name] Announcing latest AS version to device: 12.0,12.1,14.0,14.1
    27/06/2019 20:20:06 [24352] [DEBUG] [user.name] ZPush::CommandNeedsPlainInput(-100): true
    27/06/2019 20:20:06 [24352] [DEBUG] [user.name] KopanoBackend->Setup(): the user has always full access to his own store
    27/06/2019 20:20:06 [24352] [DEBUG] [user.name] Webservice::HandleWebservice('-100'): executing WebserviceDevice service
    27/06/2019 20:20:06 [24352] [ INFO] [user.name] WebserviceDevice::GetDeviceDetails('androidc2103130264'): getting device details from state of user 'user.name'
    27/06/2019 20:20:06 [24352] [DEBUG] [user.name] FileStateMachine->GetState() read '832' bytes from file: '/var/lib/z-push/4/6/androidc2103130264-devicedata'
    27/06/2019 20:20:06 [24352] [DEBUG] [user.name] ASDevice data loaded for user: 'user.name'
    27/06/2019 20:20:06 [24352] [DEBUG] [user.name] ZPush::HierarchyCommand(-100): false
    27/06/2019 20:20:06 [24352] [DEBUG] [user.name] SyncCollections->LoadCollection(): Found collection with move state only, ignoring.
    27/06/2019 20:20:06 [24352] [DEBUG] [user.name] Webservice::HandleWebservice('-100'): sucessfully sent 2863 bytes
    27/06/2019 20:20:06 [24352] [DEBUG] [user.name] LoopDetection->ProcessLoopDetectionTerminate()
    27/06/2019 20:20:06 [24352] [ INFO] [user.name] cmd='WebserviceDevice' memory='1.83 MiB/2.00 MiB' time='0.03s' devType='webservice' devId='webservice' getUser='user.name' from='::1' idle='0s' version='2.5.0+0-0' method='POST' httpcode='200'
    27/06/2019 20:20:06 [24352] [DEBUG] [user.name] -------- End
    27/06/2019 20:20:06 [23678] [DEBUG] [user.name] -------- Start
    27/06/2019 20:20:06 [23678] [DEBUG] [user.name] cmd='WebserviceDevice' devType='webservice' devId='webservice' getUser='user.name' from='::1' version='2.5.0+0-0' method='POST'
    27/06/2019 20:20:06 [23678] [DEBUG] [user.name] Used timezone 'Europe/Amsterdam'
    27/06/2019 20:20:06 [23678] [DEBUG] [user.name] ZPush::GetBackend(): trying autoload backend 'BackendKopano'
    27/06/2019 20:20:06 [23678] [DEBUG] [user.name] BackendKopano using PHP-MAPI version: 8.7.3 - PHP version: 7.0.33-0ubuntu0.16.04.5
    27/06/2019 20:20:06 [23678] [DEBUG] [user.name] Request::ProcessHeaders() ASVersion: 14.1
    27/06/2019 20:20:06 [23678] [DEBUG] [user.name] ZPush::CommandNeedsProvisioning(-100): true
    27/06/2019 20:20:06 [23678] [DEBUG] [user.name] TopCollector(): Initialized mutexid Resource id #15 and memid Resource id #16.
    27/06/2019 20:20:06 [23678] [DEBUG] [user.name] TopCollector initialised with IPC provider 'IpcSharedMemoryProvider' with type '20'
    27/06/2019 20:20:06 [23678] [DEBUG] [user.name] LoopDetection(): Initialized mutexid Resource id #19 and memid Resource id #20.
    27/06/2019 20:20:06 [23678] [DEBUG] [user.name] LoopDetection initialised with IPC provider 'IpcSharedMemoryProvider' with type '1337'
    27/06/2019 20:20:06 [23678] [DEBUG] [user.name] ZPush::HierarchyCommand(-100): false
    27/06/2019 20:20:06 [23678] [DEBUG] [user.name] DeviceManager->ProvisioningRequired('0') saved device key '-1': false
    27/06/2019 20:20:06 [23678] [DEBUG] [user.name] DeviceManager->getPolicyName(): determined policy name: 'default'
    27/06/2019 20:20:06 [23678] [DEBUG] [user.name] DeviceManager->getProvisioningPolicies(): loaded 'default' policy.
    27/06/2019 20:20:06 [23678] [DEBUG] [user.name] ZPush::CommandNeedsAuthentication(-100): true
    27/06/2019 20:20:06 [23678] [DEBUG] [user.name] KopanoBackend->Logon(): Trying to authenticate user 'user.name'..
    27/06/2019 20:20:06 [23678] [DEBUG] [user.name] KopanoBackend->openMessageStore('user.name'): Found 'DEFAULT' store: 'Resource id #31'
    27/06/2019 20:20:06 [23678] [DEBUG] [user.name] KopanoBackend->Logon(): User 'user.name' is authenticated
    27/06/2019 20:20:06 [23678] [DEBUG] [user.name] Store supports properties containing Unicode characters.
    27/06/2019 20:20:06 [23678] [DEBUG] [user.name] ZPush::GetSupportedProtocolVersions(): 12.0,12.1,14.0,14.1
    27/06/2019 20:20:06 [23678] [ INFO] [user.name] Announcing latest AS version to device: 12.0,12.1,14.0,14.1
    27/06/2019 20:20:06 [23678] [DEBUG] [user.name] ZPush::CommandNeedsPlainInput(-100): true
    27/06/2019 20:20:06 [23678] [DEBUG] [user.name] KopanoBackend->Setup(): the user has always full access to his own store
    27/06/2019 20:20:06 [23678] [DEBUG] [user.name] Webservice::HandleWebservice('-100'): executing WebserviceDevice service
    27/06/2019 20:20:06 [23678] [DEBUG] [user.name] FileStateMachine->GetState() read '832' bytes from file: '/var/lib/z-push/4/6/androidc2103130264-devicedata'
    27/06/2019 20:20:06 [23678] [DEBUG] [user.name] ASDevice data loaded for user: 'user.name'
    27/06/2019 20:20:06 [23678] [DEBUG] [user.name] ASDevice->GetFolderIdForBackendId(): generated new folderid 'C9369b' for backend-folderid '4bd2ba3522864a1b99e80af5050c4b7f460b00000000'
    27/06/2019 20:20:06 [23678] [DEBUG] [user.name] ASDevice->GetFolderIdForBackendId(): no valid condition found for determining folderid for backendid '0'. Returning as is!
    27/06/2019 20:20:06 [23678] [DEBUG] [user.name] ASDevice->GetFolderIdForBackendId(): no valid condition found for determining folderid for backendid '4bd2ba3522864a1b99e80af5050c4b7f460b00000000'. Returning as is!
    27/06/2019 20:20:06 [23678] [DEBUG] [user.name] ZPushAdmin::AdditionalFolderList(): listing data of 1 additional folders of device 'androidc2103130264' of user 'user.name'
    27/06/2019 20:20:06 [23678] [ INFO] [user.name] WebserviceDevice::AdditionalFolderList(): found 1 folders for device 'androidc2103130264' of user 'user.name'
    27/06/2019 20:20:06 [23678] [DEBUG] [user.name] KopanoBackend->openMessageStore('SYSTEM'): Found 'PUBLIC' store: 'Resource id #53'
    27/06/2019 20:20:06 [23678] [DEBUG] [user.name] KopanoBackend->Setup(): Checking for 'read' ACLs on '4bd2ba3522864a1b99e80af5050c4b7f460b00000000' of store 'SYSTEM': 'true'
    27/06/2019 20:20:06 [23678] [DEBUG] [user.name] KopanoBackend->Setup(): Checking for 'secretary' ACLs on '4bd2ba3522864a1b99e80af5050c4b7f460b00000000' of store 'SYSTEM': 'true'
    27/06/2019 20:20:06 [23678] [DEBUG] [user.name] Webservice::HandleWebservice('-100'): sucessfully sent 1159 bytes
    27/06/2019 20:20:06 [23678] [DEBUG] [user.name] LoopDetection->ProcessLoopDetectionTerminate()
    27/06/2019 20:20:06 [23678] [ INFO] [user.name] cmd='WebserviceDevice' memory='1.83 MiB/2.00 MiB' time='0.03s' devType='webservice' devId='webservice' getUser='user.name' from='::1' idle='0s' version='2.5.0+0-0' method='POST' httpcode='200'
    27/06/2019 20:20:06 [23678] [DEBUG] [user.name] -------- End
    27/06/2019 20:20:06 [23609] [DEBUG] [user.name] -------- Start
    27/06/2019 20:20:06 [23609] [DEBUG] [user.name] cmd='WebserviceDevice' devType='webservice' devId='webservice' getUser='user.name' from='::1' version='2.5.0+0-0' method='POST'
    27/06/2019 20:20:06 [23609] [DEBUG] [user.name] Used timezone 'Europe/Amsterdam'
    27/06/2019 20:20:06 [23609] [DEBUG] [user.name] ZPush::GetBackend(): trying autoload backend 'BackendKopano'
    27/06/2019 20:20:06 [23609] [DEBUG] [user.name] BackendKopano using PHP-MAPI version: 8.7.3 - PHP version: 7.0.33-0ubuntu0.16.04.5
    27/06/2019 20:20:06 [23609] [DEBUG] [user.name] Request::ProcessHeaders() ASVersion: 14.1
    27/06/2019 20:20:06 [23609] [DEBUG] [user.name] ZPush::CommandNeedsProvisioning(-100): true
    27/06/2019 20:20:06 [23609] [DEBUG] [user.name] TopCollector(): Initialized mutexid Resource id #15 and memid Resource id #16.
    27/06/2019 20:20:06 [23609] [DEBUG] [user.name] TopCollector initialised with IPC provider 'IpcSharedMemoryProvider' with type '20'
    27/06/2019 20:20:06 [23609] [DEBUG] [user.name] LoopDetection(): Initialized mutexid Resource id #19 and memid Resource id #20.
    27/06/2019 20:20:06 [23609] [DEBUG] [user.name] LoopDetection initialised with IPC provider 'IpcSharedMemoryProvider' with type '1337'
    27/06/2019 20:20:06 [23609] [DEBUG] [user.name] ZPush::HierarchyCommand(-100): false
    27/06/2019 20:20:06 [23609] [DEBUG] [user.name] DeviceManager->ProvisioningRequired('0') saved device key '-1': false
    27/06/2019 20:20:06 [23609] [DEBUG] [user.name] DeviceManager->getPolicyName(): determined policy name: 'default'
    27/06/2019 20:20:06 [23609] [DEBUG] [user.name] DeviceManager->getProvisioningPolicies(): loaded 'default' policy.
    27/06/2019 20:20:06 [23609] [DEBUG] [user.name] ZPush::CommandNeedsAuthentication(-100): true
    27/06/2019 20:20:06 [23609] [DEBUG] [user.name] KopanoBackend->Logon(): Trying to authenticate user 'user.name'..
    27/06/2019 20:20:06 [23609] [DEBUG] [user.name] KopanoBackend->openMessageStore('user.name'): Found 'DEFAULT' store: 'Resource id #31'
    27/06/2019 20:20:06 [23609] [DEBUG] [user.name] KopanoBackend->Logon(): User 'user.name' is authenticated
    27/06/2019 20:20:06 [23609] [DEBUG] [user.name] Store supports properties containing Unicode characters.
    27/06/2019 20:20:06 [23609] [DEBUG] [user.name] ZPush::GetSupportedProtocolVersions(): 12.0,12.1,14.0,14.1
    27/06/2019 20:20:06 [23609] [ INFO] [user.name] Announcing latest AS version to device: 12.0,12.1,14.0,14.1
    27/06/2019 20:20:06 [23609] [DEBUG] [user.name] ZPush::CommandNeedsPlainInput(-100): true
    27/06/2019 20:20:06 [23609] [DEBUG] [user.name] KopanoBackend->Setup(): the user has always full access to his own store
    27/06/2019 20:20:06 [23609] [DEBUG] [user.name] Webservice::HandleWebservice('-100'): executing WebserviceDevice service
    27/06/2019 20:20:06 [23609] [DEBUG] [user.name] FileStateMachine->GetState() read '832' bytes from file: '/var/lib/z-push/4/6/androidc2103130264-devicedata'
    27/06/2019 20:20:06 [23609] [DEBUG] [user.name] ASDevice data loaded for user: 'user.name'
    27/06/2019 20:20:06 [23609] [DEBUG] [user.name] ASDevice->GetFolderIdForBackendId(): generated new folderid 'C9369b' for backend-folderid '4bd2ba3522864a1b99e80af5050c4b7f460b00000000'
    27/06/2019 20:20:06 [23609] [DEBUG] [user.name] ASDevice->GetFolderIdForBackendId(): no valid condition found for determining folderid for backendid '0'. Returning as is!
    27/06/2019 20:20:06 [23609] [DEBUG] [user.name] ASDevice->GetFolderIdForBackendId(): no valid condition found for determining folderid for backendid '4bd2ba3522864a1b99e80af5050c4b7f460b00000000'. Returning as is!
    27/06/2019 20:20:06 [23609] [DEBUG] [user.name] ZPushAdmin::AdditionalFolderList(): listing data of 1 additional folders of device 'androidc2103130264' of user 'user.name'
    27/06/2019 20:20:06 [23609] [ INFO] [user.name] WebserviceDevice::AdditionalFolderList(): found 1 folders for device 'androidc2103130264' of user 'user.name'
    27/06/2019 20:20:06 [23609] [DEBUG] [user.name] KopanoBackend->openMessageStore('SYSTEM'): Found 'PUBLIC' store: 'Resource id #53'
    27/06/2019 20:20:06 [23609] [DEBUG] [user.name] KopanoBackend->Setup(): Checking for 'read' ACLs on '4bd2ba3522864a1b99e80af5050c4b7f460b00000000' of store 'SYSTEM': 'true'
    27/06/2019 20:20:06 [23609] [DEBUG] [user.name] KopanoBackend->Setup(): Checking for 'secretary' ACLs on '4bd2ba3522864a1b99e80af5050c4b7f460b00000000' of store 'SYSTEM': 'true'
    27/06/2019 20:20:06 [23609] [DEBUG] [user.name] Webservice::HandleWebservice('-100'): sucessfully sent 1159 bytes
    27/06/2019 20:20:06 [23609] [DEBUG] [user.name] LoopDetection->ProcessLoopDetectionTerminate()
    27/06/2019 20:20:06 [23609] [ INFO] [user.name] cmd='WebserviceDevice' memory='1.83 MiB/2.00 MiB' time='0.03s' devType='webservice' devId='webservice' getUser='user.name' from='::1' idle='0s' version='2.5.0+0-0' method='POST' httpcode='200'
    27/06/2019 20:20:06 [23609] [DEBUG] [user.name] -------- End
    
    
    

    Does the mobile user has the necessary permissions to access the folder?

    yes, the user has access to all folders.



  • @Manfred

    any new hints which we can try? It is still not working.


  • Kopano

    Hi ansib,

    I’m not very familiar with the MDM plugin. One thing to look at, would be to check the Developer Tools console for error messages and also webserver’s logs.

    Manfred



  • @Manfred ok :( thanks for your help

    i found one interesting point. if i only open the “Inbox” of a shared folder , i am able to add it to an mobile device. if a open the “Entire Inbox” and add it to a mobile device it won’t work.


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