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    Statement regarding the closure of the Kopano community forum and the end of the community edition

    DeskApp 2.2 final released

    Final releases
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    • A Former User
      A Former User last edited by

      Hi,

      64 bit, Multilang installer, fresh install. No other mail client installed.

      I tested on other systems as update and I see “Kopano Desk App” as mail client, Only on fresh installed system the dialogue is empty as shown above.

      Walter

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      • bjoernneumann
        bjoernneumann Kopano (Inactive) last edited by

        Hi,

        could you please check what data you have in the following registry paths?

        HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail
        HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail\Kopano DeskApp
        HKEY_LOCAL_MACHINE\SOFTWARE\Kopano\Kopano DeskApp\Capabilities

        And if there is a Kopano DeskApp value here:
        HKEY_LOCAL_MACHINE\SOFTWARE\RegisteredApplications

        pointing to Software\Kopano\Kopano DeskApp\Capabilities

        ?

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        • A Former User
          A Former User last edited by

          Hi,

          unfortunately a colleague installed Outlook on this machine. Now I see Google Chrome, Deskapp, and Outlook and in mail dialogue. Google Chrome was installed before Deskapp but do not show in mail dialogue before.

          All registry entries are populated correctly.

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          • A Former User
            A Former User last edited by

            Something is not correct in this case, I set Kopano DeskApp as default mail client, as you see in screen shot but registry points to Outlook as shown in screen shot.
            Any Ideas what is wrong?

            222a1d44-180c-4a9e-abc2-1c17643ea2a4-image.png

            Walter

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            • JonnyCashCo
              JonnyCashCo last edited by

              for me this two settings solved the problem!

              [HKEY_CURRENT_USER\SOFTWARE\Clients\Mail]
              @=“Kopano DeskApp”

              [HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail]
              @=“Kopano DeskApp”

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              • JonnyCashCo
                JonnyCashCo last edited by

                see:

                https://forum.kopano.io/topic/2243/windows-10-opens-outlook-instead-of-kopano-deskapp

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                • bjoernneumann
                  bjoernneumann Kopano (Inactive) last edited by

                  @WalterHof When the user changes the default mail client, it is added to HKCU, Because users without administrative are mostly not allowed to write to HKLM.

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                  • A Former User
                    A Former User last edited by

                    Thank you for clarification.

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                    • marty
                      marty Kopano (Inactive) @ekpack last edited by

                      @ekpack

                      I just got word that this is fixed

                      https://documentation.kopano.io/deskapp_admin_manual
                      http://documentation.kopano.io/webapp_smime_manual
                      https://documentation.kopano.io/webapp_admin_manual

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                      • ekpack
                        ekpack last edited by

                        Thank you!

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