problem appointments



  • Dear Support,

    If you invite a person to an appointment to which they have entered another date in the calendar, you can not send the appointment. You can save it, but no invitations will be sent (which Kopano also indicates).

    Only when you remove the person from the list of recipients, you can send the appointment. Then all invitees receive mail as usual.

    If you then add the person again, you can not save the appointment or close, there will be send nothing more. Only close the deskapp brings the appointment back to disappear, then the prevented person is not invited again.

    The whole thing can be reproduced under the following versions:

    clients:
    Win10 1803 64Bit all current hotfixes according to Uib / Opsi, Kopano DeskApp 1.9.0-3
    Win10 as above, but Kopano DeskApp 2.1.9-1
    Debian GNU / Linux stable, Kopano DeskApp 2.1.7

    Server:
    WebApp: 3.5.2.2146 + 87.1
    Kopano Core: 8.6.7

    The problem we know but only recently, before that came a warning that the person was prevented and you could still send the appointment. It should be that way.

    Any ideas?

    Thanks
    Jochen


  • Kopano

    a bit off-topic, but

    @JonnyCashCo said in problem appointments:

    Dear Support,

    please be aware that this is a community forum. If you want to reach our support its better to open up a support case. check https://kopano.com/support/ for more information.

    PS: this seems misplaced in the deskapp section. I have moved it into the webapp section.



  • @fbartels
    sorry - this was the original text translated
    sure it is community forum and i just wantet to krow, if someone else has this issue or a solution for that


  • Kopano

    @JonnyCashCo said in problem appointments:

    sorry - this was the original text translated

    so you are posting the same questions towards our support and into this forum?



  • we got this mail from a client … in this context WE are the support ;)

    i posted it in the forum first … and as you wrote, i opened a support case later.


  • Kopano

    @JonnyCashCo

    I have no idea what you mean.
    Could you describe the case with clear steps.



  • user_1 creates an appointment
    user_2 creates another appointment2 at the same time and wants to invite user_1
    user_2 can save the appointment2 but no invitation will be sent until he removes user_1
    if user_2 adds user_1 again he can not save or close the appointment2 - only closing and reopen the deskapp makes the deskapp accessable normal … user_1 is not within the appointment2


  • Kopano

    @JonnyCashCo said in problem appointments:

    The problem we know but only recently, before that came a warning that the person was prevented and you could still send the appointment. It should be that way.

    Works for me.

    The problem we know but only recently, before that came a warning that the person was prevented and you could still send the appointment. It should be that way.
    

    What kind of warning?



  • i do not have an screenshot for the warning
    but it was a warning, that the user has already an appointment


  • Kopano

    That seems something related to resources, not two regular users.



  • no - invitation to regular users


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