Auto completion (suggestions) of mail address fields only partially work (to, cc, bcc)

ansib

Unfortunately the suggestions in mail, calender, etc. only works partially.
I am able to see some of our users from the GAB, but not all. If i am click on the “addressbook” button i get all accounts in kopano, but if i type directly into the “To” field, i am only get some of our users. This also occurs for the Calender, ToDos etc.

here should a service user appear.

Here is the GAB:

Here is an example of a working user:

Any hints to fix this?

Does it relate to this ticket or forum thread?

https://jira.kopano.io/browse/KW-1588
https://forum.kopano.io/topic/452/suggested-contacts-when-sending-mail

Which log files do you need?

Installed versions:

kopano-backup/stable,now 8.7.0.0-0+1.1 amd64  [Installiert,automatisch]
kopano-client/stable,now 8.7.0.0-0+1.1 amd64  [Installiert,automatisch]
kopano-common/stable,now 8.7.0.0-0+1.1 amd64  [Installiert,automatisch]
kopano-contacts/stable,now 8.7.0.0-0+1.1 amd64  [Installiert,automatisch]
kopano-dagent/stable,now 8.7.0.0-0+1.1 amd64  [Installiert,automatisch]
kopano-gateway/stable,now 8.7.0.0-0+1.1 amd64  [Installiert,automatisch]
kopano-grapi/stable,now 8.7.0.0-0+1.1 amd64  [Installiert,automatisch]
kopano-ical/stable,now 8.7.0.0-0+1.1 amd64  [Installiert,automatisch]
kopano-kapid/stable,stable,now 0.9.0-0+1.1 amd64  [Installiert,automatisch]
kopano-konnectd/stable,stable,now 0.18.0-0+2.1 amd64  [Installiert,automatisch]
kopano-kwebd/stable,now 0.5.0-0+1.1 amd64  [Installiert,automatisch]
kopano-kwmserverd/stable,now 0.14.0-0+1.1 amd64  [Installiert,automatisch]
kopano-lang/stable,now 8.7.0.0-0+1.1 all  [Installiert,automatisch]
kopano-meet/stable,now 0.17.0-0+1.1 all  [Installiert,automatisch]
kopano-meet-packages/stable,now 0.17.0-0+1.1 all  [installiert]
kopano-meet-webapp/stable,now 0.17.0-0+1.1 all  [Installiert,automatisch]
kopano-monitor/stable,now 8.7.0.0-0+1.1 amd64  [Installiert,automatisch]
kopano-python-utils/stable,now 8.7.0.0-0+1.1 amd64  [Installiert,automatisch]
kopano-python3-extras/stable,now 0.0.6+0-0+36.1 amd64  [Installiert,automatisch]
kopano-search/stable,now 8.7.0.0-0+1.1 amd64  [Installiert,automatisch]
kopano-server/stable,now 8.7.0.0-0+1.1 amd64  [Installiert,automatisch]
kopano-server-packages/stable,now 8.7.0.0-0+1.1 all  [installiert]
kopano-spooler/stable,now 8.7.0.0-0+1.1 amd64  [Installiert,automatisch]
kopano-utils/stable,now 8.7.0.0-0+1.1 amd64  [Installiert,automatisch]
kopano-webapp/stable,now 3.5.2.2146+87.1 all  [installiert]
kopano-webapp-plugin-files/stable,now 2.1.5.305+93.1 all  [installiert]
kopano-webapp-plugin-mattermost/stable,now 0.1+21.1 all  [installiert]
kopano-webapp-plugin-mdm/stable,now 2.1.0.97+29.3 all  [installiert]
kopano-webapp-plugin-smime/stable,now 2.2.1.223+22.1 all  [installiert]
libgsoap-kopano-2.8.74/stable,now 2.8.74-0+1.1 amd64  [Installiert,automatisch]
libvmime-kopano1/stable,now 0.9.2.50+12.1 amd64  [Installiert,automatisch]
php-kopano-smime/stable,now 1.0.00+3.1 amd64  [Installiert,automatisch]
python3-kopano/stable,now 8.7.0.0-0+1.1 all  [Installiert,automatisch]
python3-kopano-rest/stable,now 8.7.0.0-0+1.1 all  [Installiert,automatisch]
python3-kopano-search/stable,now 8.7.0.0-0+1.1 all  [Installiert,automatisch]
python3-kopano-utils/stable,now 8.7.0.0-0+1.1 all  [Installiert,automatisch]
z-push-backend-kopano/stable,now 2.4.5+0-0 all  [installiert]
z-push-kopano/stable,now 2.4.5+0-0 all  [installiert]
z-push-kopano-gabsync/stable,now 2.4.5+0-0 all  [installiert]

marty

Suggestion are added when a mail is send to a user.

ansib

@marty thanks for your answer.

Is it possible to add all contacts from the GAB automatically to the suggestionslist without sending an email before, maybe through a script or something else?

marty

Currently there is only a script to add contacts to the suggestion lists, but not for the GAB
https://stash.kopano.io/projects/KSC/repos/core-tools/browse/contacts2suggested/contacts2suggested.py