So we have a couple users (but I will focus on one for now) where when they try to use Outlook as a client (with KOE) it refuses to sync at least one specific folder!
I’m placing this in the KOE section because this user’s folder does so on her phone.
The user has Outlook 16 with KOE 1.3 and no matter what I try when I look at the details of the user:
kopano-activesync:~# z-push-admin -a list -u castrof -d d0ff2884765d4badbabea513be4d9ef5 Synchronized by user: castrof ----------------------------------------------------- DeviceId: d0ff2884765d4badbabea513be4d9ef5 Device type: WindowsOutlook UserAgent: Outlook/16.0 (16.0.4266.1001; MSI; x86) ActiveSync version: 14.0 First sync: 2017-05-12 10:48 Last sync: 2017-05-16 15:45 Total folders: 17 Short folder Ids: Yes Synchronized folders: 12 (2 in progress) Synchronized data: GAB Emails(7) Contacts Calendars Notes Tasks Synchronization progress: Folder: Sent Items Sync: Initialized Status: 0% (0/151) Folder: Debs Sync: Initialized Status: 0% (0/1) Additional Folders: none Status: Not available WipeRequest on: not set WipeRequest by: not set Wiped on: not set Policy name: default Kopano Outlook Extension: Version: 1.3.156 Build: 343705345b7aef675e2e0a1aa37d011171b6cf2f Build Date: 2017-04-05 12:11 Capabilities: receiveflags,sendflags,oof,ooftime,sharedfolders,webapp,freebusy,gab,notes,secondarycontacts,sendas,signatures,debugsupport Attention needed: Invalid states. Please force synchronization!
I have tried full resyncs, prayer, deleting the OST file, virgin sacrifice, clearloops, I have even found the Folder IDs (using a python script) of the problem folders and tried to resync just them… Nothing works!