Outlook is not moving items

Hi

I’ve connected my Outlook 2016 via ActiveSync to my kopano server. If I receive several mails, i sort it to sub folders. I mark 4 mails and move it, but if I look in webapp, only the first mail is moved, the other mails still remain in “Posteingang”. The only working hack is to move every mail separately.

Is this a known problem? Or is it fixed in an actual kopano core? z-push is newest built, but my core is still 8.5.x …

greets Thomas

Hi Thomas,

could you provide the exact Z-Push version? Are you using KOE? Did you check Z-Push logs for errors or create WBXML log to check if multiple items are being moved?

Manfred

Hi Manfred

z-push is 2.4.4, and i’m using it without koe. In z-push.log there are no errors, in z-push-error.log i have only a few warnings. Where can i get wbxml logs ?

@teka74 said in Outlook is not moving items:

Where can i get wbxml logs ?

Please have a look at https://wiki.z-hub.io/display/ZP/Debugging

Now I have enabled the wbxml logging, but how can i read it ? doesn’t seeing any errors…

Hi,
the logfile is the same for WBXML logging. /var/log/z-push/z-push.log

I think you have to restart apache after changing the z-push-config.

wbxml logging is working, but i need information on what is logged. i see no errors, which lines i see what outlook is doing?

Hi Thomas,

I’m not able to tell you which lines to look at without looking into to log. Therefore you’d need to post it here or somewhere and send me the link.

If you want to debug it yourself, then look for MoveItems request of the Outlook user and check if multiple items are being moved. Search for the not moved email’s subject, so that you can find out the item’s ServerEntryId. Then you search for the occurrences of the ServerEntryId in the log and so on.

Manfred

I have now some logs, one for outlook, and one for android … btw android is moving more than 1 item

http://www.wahlshausen.de/outlook.log
http://www.wahlshausen.de/android.log

Thanks

Hi Thomas,

in outlook log there’s only one MoveItems request with more than one item to move at 09:39:52. According to log all items were moved correctly. Is this not the case? Was there any other time between 9:30 and 11:00 when you moved multiple items?

Manfred

No, the log is complete. I tried only once a time to move multiple items, and only the first was moved. few minutes later i looked in my android, and moved the remaining mails

Hi Thomas,

in the account settings on the mobile device there’s an option which folders to sync. Did you enable sync for all folders?

Manfred

on the mobile, sync is active only for “Posteingang”, “Gesendete Nachrichten”, “Entwürfe” etc, no subfolders

Hi Thomas,

@teka74 said in Outlook is not moving items:

No, the log is complete. I tried only once a time to move multiple items, and only the first was moved. few minutes later i looked in my android, and moved the remaining mails

Do you remember that time when you moved the multiple items? Was it from the inbox to a subfolder?

Manfred

don’t know the exact time, but yes, i moved items from main folder to a sub folder. problem occurs only at moving, deleting multiple mails from junk is working

Hi Thomas,

do you remember which mails you moved? Did you receive them between 9:30 and 11? It would be helpful if I’d know where in the log to look for because there aren’t any errors for moves. It might just be that Outlook simply sends the move request for one email instead of multiple.

Manfred