Empty Mails with Kopano OL Extension

Hi,
we use Kopano 8.6.8 with Kopano OLE 2.0.329 with Outlook 2016 and z-push 2.4.4.

Sometimes I receive empty Mails, for example this Mail from Teamviewer when you have to authorize a new computer.
In webapp or on my iphone, I can see the content. But in outlook, it’s empty.

Yesterday, I also got an empty e-mail from a supplier.

Does anybody have a solution or a tip?

Thanks!

Hi @rs_1981 ,

I have not yet heard of a similar report. Can you:

  • export the email at delivery time (by using log_raw_message in dagent.cfg)
  • create a wbxml log that captures the moment the mail is delivered to Outlook (see https://wiki.z-hub.io/display/ZP/Debugging for instructions)

and then post it either here, or if you don’t want to post it publicly open a case with our support?