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    Empty Mails with Kopano OL Extension

    Kopano OL Extension (KOE)
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    • rs_1981
      rs_1981 last edited by

      Hi,
      we use Kopano 8.6.8 with Kopano OLE 2.0.329 with Outlook 2016 and z-push 2.4.4.

      Sometimes I receive empty Mails, for example this Mail from Teamviewer when you have to authorize a new computer.
      In webapp or on my iphone, I can see the content. But in outlook, it’s empty.

      Yesterday, I also got an empty e-mail from a supplier.

      Does anybody have a solution or a tip?

      Thanks!

      tompf 1 Reply Last reply Reply Quote 0
      • fbartels
        fbartels Kopano last edited by

        Hi @rs_1981 ,

        I have not yet heard of a similar report. Can you:

        • export the email at delivery time (by using log_raw_message in dagent.cfg)
        • create a wbxml log that captures the moment the mail is delivered to Outlook (see https://wiki.z-hub.io/display/ZP/Debugging for instructions)

        and then post it either here, or if you don’t want to post it publicly open a case with our support?

        Regards Felix

        Resources:
        https://kopano.com/blog/how-to-get-kopano/
        https://documentation.kopano.io/
        https://kb.kopano.io/

        Support overview:
        https://kopano.com/support/

        1 Reply Last reply Reply Quote 0
        • tompf
          tompf @rs_1981 last edited by

          Hi rs_1981,

          I’m wondering if you found a solution for this issue as I’m facing the same situation since the last Kopano-Core update last week?

          1 Reply Last reply Reply Quote 0
          • mgmomo
            mgmomo last edited by

            HI,
            I am facing the same issue. I think this issue also described in the following post:
            https://forum.kopano.io/topic/1342/mapiprovider-imtoinet-got-no-stream-or-content-from-mapi_inetmapi_imtoinet/10

            The solution over there is not working for me.

            Do you have any hints about that?

            1 Reply Last reply Reply Quote 0
            • fbartels
              fbartels Kopano last edited by

              Hi @tompf, Hi @mgmomo,

              please see my update in https://forum.kopano.io/topic/1342/mapiprovider-imtoinet-got-no-stream-or-content-from-mapi_inetmapi_imtoinet/30. The issue of @rs_1981 is likely unrelated to this, though.

              Regards Felix

              Resources:
              https://kopano.com/blog/how-to-get-kopano/
              https://documentation.kopano.io/
              https://kb.kopano.io/

              Support overview:
              https://kopano.com/support/

              1 Reply Last reply Reply Quote 0
              • mgmomo
                mgmomo last edited by mgmomo

                Hi Felix,
                the error situation mentioned by @rs_1981 - emtpy email item in Outlook (but available in webapp and on mobile devices) was also
                menitioned at https://forum.kopano.io/topic/1342/mapiprovider-imtoinet-got-no-stream-or-content-from-mapi_inetmapi_imtoinet/13
                I hoped it would be the same root cause, as the issue in the linked topic is marked as resolved.
                Best Regards
                Gerald

                1 Reply Last reply Reply Quote 0
                • fbartels
                  fbartels Kopano last edited by

                  Well, I am at least certain that the issue of @tompf is resolved by the linked topic.

                  @rs_1981 did report his error before the build that tompf was using was made public, so he must be facing a different issue. But we could only know once he provides more logging.

                  Regards Felix

                  Resources:
                  https://kopano.com/blog/how-to-get-kopano/
                  https://documentation.kopano.io/
                  https://kb.kopano.io/

                  Support overview:
                  https://kopano.com/support/

                  1 Reply Last reply Reply Quote 0
                  • BusinessTux
                    BusinessTux last edited by

                    For me the error is resolved.

                    With
                    kopano-server kopano-server 8.6.9.0-0+24.1,
                    z-push-kopano 2.4.5+0-0,
                    KopanoOLExtension-2.0-331

                    from final repository the most emails are readable again. The last two email, which where still empty, I moved to subfolder and then I could read it.

                    Thanks to the Kopano-Team.

                    Best regards
                    Ulf

                    1 Reply Last reply Reply Quote 0
                    • mgmomo
                      mgmomo last edited by

                      Hi
                      For me this was resolved in the community version with core-8.7.80.307
                      Thanks and best regards
                      Gerald

                      1 Reply Last reply Reply Quote 0
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