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    Webapp/ Deskapp not loading for some people

    Kopano WebApp
    deskapp ubuntu 16.04 webapp
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    • Pax
      Pax last edited by

      Hey guys,
      after an update to 8.6.7 the neither Webapp nor Deskapp is loading for some of our employees, while Active Sync works fine. After typing login and password the loading screen appears and the CPU of my PC is running wild at 100%, but nothing else is happening. This problem appears only with specific accounts. It doesn’t make a difference if I’m using another browser, Deskapp Version or PC.
      The Kopano subsystems logs don’t show anything. Apache isnt showing anything either. Just the Apache access.log is flooded by new entries like

      mail-server.xxxxxxxxxxx.de:443 192.168.160.72 - - [20/Aug/2018:17:39:36 +0200] "POST /webapp/kopano.php?subsystem=webapp_1534779573826 HTTP/1.1" 200 6235 "https://mail-server.xxxxxxx.de/webapp/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.140 Safari/537.36"

      I deleted /var/lib/kopano-webapp/tmp/* but its still not loading.
      Is there something else I can do, or another log to look in?

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      • bhuisman
        bhuisman last edited by

        Hi @Pax, did you also update WebApp to a newer version? If yes, what was the previous version you were running?

        Regards, Bob

        Need support?
        Have a look at https://kopano.com/support/ for options.

        Helpful resources:
        https://kopano.com/blog/how-to-get-kopano/
        https://documentation.kopano.io/
        https://kb.kopano.io/

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        • Pax
          Pax last edited by

          Hi @bhuisman the WebApp is running on Version 3.4.20.1690+77.1. It was updated together with Kopano Core. Im using the Ubuntu Repo and apt. The old one was at 3.4.19.1649+73.1
          This is only happening with few accounts. Sadly also with my own :D

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          • eli
            eli last edited by

            Have you tried to reset the webapp settings for this users? There exist a script reset_webapp-settings.py for this.

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            • Pax
              Pax last edited by

              Hi @eli i’ve found only an old script for Zarafa. https://github.com/zarafagroupware/zarafa-tools/blob/master/webapp/reset_webapp-settings.py
              But it works like a charm (after changing some lines containing zarafa to kopano). Im able to get into my mails now
              many thanks =)

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