GAB (OL2016) not on all clients visible

segro

@fbartels
Hi Felix,
KOE is the newes community version 2.0.295.
with some clients it IS WORKING, so the z-push-gabsync part should be ok.
Where can I see if it is recognized?
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fbartels

Hi @segro ,

the folder id is below the account. see below for example:

0_1526043582495_81a42da3-2326-48ff-aa32-599dbf6e9f4c-image.png

I’d recommend to downgrade to the last supported release. I did notice the same behaviour a while back and downgrading to 1.6 made the gab appear on my machine.

segro

Hi Felix,
correct, downgrading to /supported/koe-16 the GAB appears again without syncing or anything else…
Thank you very much! …
Sebastian

@segro

Same problem here. Unfortionaly I onlusten have the newest version

Whit the newest outlouk extensions (2.0.295) and outlook 2016 some buttons are also greyed out like out of the office.

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fbartels

@ckruijntjens said in GAB (OL2016) not on all clients visible:

some buttons are also greyed out

I don’t see this effect, but this is in general cause when koe is not able to connect to z-push.

@fbartels

Hi info install the precious version of koe the I Can click on the buttons and the they are not greyed out

fbartels

Hi @ckruijntjens ,

could you provide the koe logfile (located in %temp%) for the system that does not have the gab?

stop outlook, delete the old file, start outlook again, wait 2-3 minutes and grab the logfile.

@fbartels

hi with the new koe extension version it is resolved!

fbartels

Hi @ckruijntjens,

thanks for letting me know. Then it was indeed the timing issue we recently resolved.