GAB (OL2016) not on all clients visible

[segro]

Hi,
nearly 50% of my client-pc with Outlook 2016 don’t show up the GAB, Pushin the button to newly re-sync the GAB in KOE Extension works sometimes, but most of the time nothing happens, and no GAB is availible.

Also from commandline nothing happens:

z-push-admin -a resync -t gab -u USER

Found and resynching requested folderid 'Gb26df' on device 'ef27234a5c924e14bf7e0b5a45a67b9c' of user 'USER'
Resync of 1 folders of type 'gab' on device 'ef27234a5c924e14bf7e0b5a45a67b9c' of user 'USER': Requested

How can I force Outlook too recreate or initialy create the hidden GAB?

Kopano 8.5.8, z-push 2.4.1

[fbartels]

@segro said in GAB (OL2016) not on all clients visible:

Kopano 8.5.8, z-push 2.4.1

the koe version is quite crucial to know in this case as well.

@segro said in GAB (OL2016) not on all clients visible:

How can I force Outlook too recreate or initialy create the hidden GAB?

z-push-gabsync has an option to remove the gab from the public store. But generally I would recommend to look into the debug dialogue in koe to see if koe actually recognises the gab folder.

[segro]

@fbartels
Hi Felix,
KOE is the newes community version 2.0.295.
with some clients it IS WORKING, so the z-push-gabsync part should be ok.
Where can I see if it is recognized?

[fbartels]

Hi @segro ,

the folder id is below the account. see below for example:

I’d recommend to downgrade to the last supported release. I did notice the same behaviour a while back and downgrading to 1.6 made the gab appear on my machine.

[segro]

Hi Felix,
correct, downgrading to /supported/koe-16 the GAB appears again without syncing or anything else…
Thank you very much! …
Sebastian

[A Former User]

@segro

Same problem here. Unfortionaly I onlusten have the newest version

[A Former User]

Whit the newest outlouk extensions (2.0.295) and outlook 2016 some buttons are also greyed out like out of the office.

[fbartels]

@ckruijntjens said in GAB (OL2016) not on all clients visible:

some buttons are also greyed out

I don’t see this effect, but this is in general cause when koe is not able to connect to z-push.

[A Former User]

@fbartels

Hi info install the precious version of koe the I Can click on the buttons and the they are not greyed out

[fbartels]

Hi @ckruijntjens ,

could you provide the koe logfile (located in %temp%) for the system that does not have the gab?

stop outlook, delete the old file, start outlook again, wait 2-3 minutes and grab the logfile.

[A Former User]

@fbartels

hi with the new koe extension version it is resolved!

[fbartels]

Hi @ckruijntjens,

thanks for letting me know. Then it was indeed the timing issue we recently resolved.