The message could not be opened

Hello colleagues,

since my conversion from Zarafa to Kopano 8.4.90.914 I have the following problem:
Again and again I get - mainly in subfolders - when trying to open an e-mail in the webapp the following error: The message could not be opened
I always use the script: fix-entryids.py
With the following command: $ python fix-entryids.py <storeguid> <hierarchyid>

This works so far, but after a few days I have the same problem again.

Is there a way to run the script over the entire hierarchy, or another solution to this problem.

Thank you in advance for your support

@lendl said in The message could not be opened:

8.4.90.914

have not checked version, but if you are having the problem that is fixed by the script you mentioned, then you should also upgrade to a build that contains the fix for the actual problem (the script just repairs messages affected by the problem).