The message could not be opened



  • Hello colleagues,

    since my conversion from Zarafa to Kopano 8.4.90.914 I have the following problem:
    Again and again I get - mainly in subfolders - when trying to open an e-mail in the webapp the following error: The message could not be opened
    I always use the script: fix-entryids.py
    With the following command: $ python fix-entryids.py <storeguid> <hierarchyid>

    This works so far, but after a few days I have the same problem again.

    Is there a way to run the script over the entire hierarchy, or another solution to this problem.

    Thank you in advance for your support


  • Kopano

    @lendl said in The message could not be opened:

    8.4.90.914

    have not checked version, but if you are having the problem that is fixed by the script you mentioned, then you should also upgrade to a build that contains the fix for the actual problem (the script just repairs messages affected by the problem).


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