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    Statement regarding the closure of the Kopano community forum and the end of the community edition

    The message could not be opened

    Kopano Groupware Core
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    • lendl
      lendl last edited by

      Hello colleagues,

      since my conversion from Zarafa to Kopano 8.4.90.914 I have the following problem:
      Again and again I get - mainly in subfolders - when trying to open an e-mail in the webapp the following error: The message could not be opened
      I always use the script: fix-entryids.py
      With the following command: $ python fix-entryids.py <storeguid> <hierarchyid>

      This works so far, but after a few days I have the same problem again.

      Is there a way to run the script over the entire hierarchy, or another solution to this problem.

      Thank you in advance for your support

      fbartels 1 Reply Last reply Reply Quote 0
      • fbartels
        fbartels Kopano @lendl last edited by

        @lendl said in The message could not be opened:

        8.4.90.914

        have not checked version, but if you are having the problem that is fixed by the script you mentioned, then you should also upgrade to a build that contains the fix for the actual problem (the script just repairs messages affected by the problem).

        Regards Felix

        Resources:
        https://kopano.com/blog/how-to-get-kopano/
        https://documentation.kopano.io/
        https://kb.kopano.io/

        Support overview:
        https://kopano.com/support/

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